Guild Wars 2

Hello Guild Wars 2 team, Staff, Players,

so the other day i was in front of the karma vendor in Cursed Shore to buy 3 pieces of exotic armor for my ranger. I was reading on internet for good builds etc and came back with cmd+tab ready to buy but i accidentally bought Heavy instead of Medium. THey are soulbound and I don’t have an option what to do with them except destroy them. Is it somehow possible to be reimbursed with the karma and those 3 pieces to be taken from me?
Thanks in advance!!

Read description before buying an “expensive” item.
You can always send a ticket, but I doubt they would refund that.

You can put the armor in the mystic forge to get something that can be used/sold.

You can try submitting a support ticket. I recall seeing a thread not long ago where someone had a similar problem and I think support resolved it for them by exchanging the armor for the one they could use.

Edit: Here is the thread I’m referring to.
https://forum-en.gw2archive.eu/forum/support/account/Orr-Karma-Gear/

It seems the new policy is to replace armor purchased by mistake: https://forum-en.gw2archive.eu/forum/support/account/Orr-Karma-Gear/first#post4445022

Best to contact the CS Team and see what they can do for you. Top of Page – Support – Submit a Request.

Good luck.

I’d love to see a “view only usable item” option in merchant windows.

Kuldebar.1897:

I’d love to see a “view only usable item” option in merchant windows.

and make it enabled by default, but an easy click of a check box to disable it right on the merchant’s screen!
also: yeah, soulbound-on-acquire is never a good thing.

Another game I played had a feature for most items where you could sell it back at full price within a short time frame of buying it (obviously using it at all canceled that ability).

A feature like that would be awesome for misclicked purchases and would probably free up some ticket work for support.

How did you accidentally buy Karma Armor of a different weight class than your own? You cannot accidentally buy it anymore because as soon as you click “Buy” it gives you a second dialog pop up that says “Your class cannot use this item are you sure you want to purchase it?”

Honestly, it was YOUR fault for not reading the warning dialog that pops up in a Different spot from the buy buy button on the UI. Its not even in the same play you literally have to move your mouse to accept the dialog.

This is NOT an ANet problem, its yours and your lack of reading, I am sorry but I don’t feel bad for you. Live and learn my friend.

Paradox.1380:

How did you accidentally buy Karma Armor of a different weight class than your own? You cannot accidentally buy it anymore because as soon as you click “Buy” it gives you a second dialog pop up that says “Your class cannot use this item are you sure you want to purchase it?”

Honestly, it was YOUR fault for not reading the warning dialog that pops up in a Different spot from the buy buy button on the UI. Its not even in the same play you literally have to move your mouse to accept the dialog.

This is NOT an ANet problem, its yours and your lack of reading, I am sorry but I don’t feel bad for you. Live and learn my friend.

That’s not how usability works, buddy.

Labjax.2465:

Paradox.1380:

How did you accidentally buy Karma Armor of a different weight class than your own? You cannot accidentally buy it anymore because as soon as you click “Buy” it gives you a second dialog pop up that says “Your class cannot use this item are you sure you want to purchase it?”

Honestly, it was YOUR fault for not reading the warning dialog that pops up in a Different spot from the buy buy button on the UI. Its not even in the same play you literally have to move your mouse to accept the dialog.

This is NOT an ANet problem, its yours and your lack of reading, I am sorry but I don’t feel bad for you. Live and learn my friend.

That’s not how usability works, buddy.

Wait, what? Do you mean usability as in a character can or cannot use something in game? Because I see that warning box all the time, especially for rare and exotic equipment purchases…

felessan.9587:

Wait, what? Do you mean usability as in a character can or cannot use something in game? Because I see that warning box all the time, especially for rare and exotic equipment purchases…

Nah, usability: http://en.wikipedia.org/wiki/Usability

From the wiki page (part of the definition):

Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?

In this case, the only way to “recover” from the error is to contact support, so it’s a usability pitfall.

I forget sometimes that it’s not a commonly used term, unless you’ve been exposed to software development in some way.

Labjax.2465:

Paradox.1380:

How did you accidentally buy Karma Armor of a different weight class than your own? You cannot accidentally buy it anymore because as soon as you click “Buy” it gives you a second dialog pop up that says “Your class cannot use this item are you sure you want to purchase it?”

Honestly, it was YOUR fault for not reading the warning dialog that pops up in a Different spot from the buy buy button on the UI. Its not even in the same play you literally have to move your mouse to accept the dialog.

This is NOT an ANet problem, its yours and your lack of reading, I am sorry but I don’t feel bad for you. Live and learn my friend.

That’s not how usability works, buddy.

That is EXACTLY how it works especially with Karma vendors. They changed this awhile ago to prevent people from accidentally buying items they couldn’t use, and coming on the forums to make threads JUST like this one.

In that other thread the person that got help, knowingly bought the items on his guard for another toon not realizing they were soulbound on acquire. That is a totally different scenario than this one.

Even that guy I think should be penalized for not reading something, but that is just my opinion.

In this situation they outright ignored the warning box that pops up when you try to buy items from a vendor. Thus making it their own fault.

Labjax.2465:

felessan.9587:

Wait, what? Do you mean usability as in a character can or cannot use something in game? Because I see that warning box all the time, especially for rare and exotic equipment purchases…

Nah, usability: http://en.wikipedia.org/wiki/Usability

From the wiki page (part of the definition):

Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?

In this case, the only way to “recover” from the error is to contact support, so it’s a usability pitfall.

I forget sometimes that it’s not a commonly used term, unless you’ve been exposed to software development in some way.

Ooohh, yes. I agree. I can’t tell you how many times I’ve sat there and triple-checked purchases just to be absolutely sure I’m going to click the right buttons. It’s like when you make airline and hotel reservations – “Did I cover the days correctly or not? No going back once I hit this button!”

felessan.9587:

Ooohh, yes. I agree. I can’t tell you how many times I’ve sat there and triple-checked purchases just to be absolutely sure I’m going to click the right buttons. It’s like when you make airline and hotel reservations – “Did I cover the days correctly or not? No going back once I hit this button!”

Haha, I know the feeling. Even with the double and triple-checking mindset, I still sometimes click the wrong stuff.

felessan.9587:

Labjax.2465:

felessan.9587:

Wait, what? Do you mean usability as in a character can or cannot use something in game? Because I see that warning box all the time, especially for rare and exotic equipment purchases…

Nah, usability: http://en.wikipedia.org/wiki/Usability

From the wiki page (part of the definition):

Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?

In this case, the only way to “recover” from the error is to contact support, so it’s a usability pitfall.

I forget sometimes that it’s not a commonly used term, unless you’ve been exposed to software development in some way.

Ooohh, yes. I agree. I can’t tell you how many times I’ve sat there and triple-checked purchases just to be absolutely sure I’m going to click the right buttons. It’s like when you make airline and hotel reservations – “Did I cover the days correctly or not? No going back once I hit this button!”

That may be true for that… but this is a kitten game that gives you a WARNING that you cannot use it on the class you are buying it on. It’s not in the same place as the buy button so haphazardly clicking won’t over ride it either.

I’m just saying that, the person made a mistake, and they should learn something from said mistake. It’s not ANets fault, and if they feel they can reimburse the items that’s good and a “whew” moment. But, ANet doesn’t HAVE to and it doesn’t give the user the rights to complain about it either. They put measures in place to try and ensure it doesn’t happen.

Paradox.1380:

That may be true for that… but this is a kitten game that gives you a WARNING that you cannot use it on the class you are buying it on. It’s not in the same place as the buy button so haphazardly clicking won’t over ride it either.

I’m just saying that, the person made a mistake, and they should learn something from said mistake. It’s not ANets fault, and if they feel they can reimburse the items that’s good and a “whew” moment. But, ANet doesn’t HAVE to and it doesn’t give the user the rights to complain about it either. They put measures in place to try and ensure it doesn’t happen.

Your opinion vs. having a design philosophy that is forgiving/understanding of the human condition where we make mistakes.

I know which one I choose.

Not every mistake needs to be a lesson. Like you said, it’s a game. It isn’t a school classroom.

Labjax.2465:

Paradox.1380:

That may be true for that… but this is a kitten game that gives you a WARNING that you cannot use it on the class you are buying it on. It’s not in the same place as the buy button so haphazardly clicking won’t over ride it either.

I’m just saying that, the person made a mistake, and they should learn something from said mistake. It’s not ANets fault, and if they feel they can reimburse the items that’s good and a “whew” moment. But, ANet doesn’t HAVE to and it doesn’t give the user the rights to complain about it either. They put measures in place to try and ensure it doesn’t happen.

Your opinion vs. having a design philosophy that is forgiving/understanding of the human condition where we make mistakes.

I know which one I choose.

Not every mistake needs to be a lesson. Like you said, it’s a game. It isn’t a school classroom.

The design philosophy seems pretty forgiving to me. Yes everyone makes mistakes. I’ve done it myself a long time ago I bought a full set of Armor from the guy outside of Arah thinking it was all the same stats.

Boy was I sad about that, but I didn’t take the forums up in arms begging to be compensated. I wore the armor until I made enough karma to get it back.

I can even say that my mistake was more devastating to me then than it would be now, being that back then Karma was a very rare resource.

Furthermore, I am allowed as everyone else is to have an opinion on a discussion board. Just because my opinion doesn’t align with yours, doesn’t mean that it is any less valid.

And yes, I believe that every mistake is a learnable moment. Regardless of outcome (and I even said I wouldn’t condemn them if they were compensated) that they learn from it and know better next time.

Paradox.1380:

The design philosophy seems pretty forgiving to me. Yes everyone makes mistakes. I’ve done it myself a long time ago I bought a full set of Armor from the guy outside of Arah thinking it was all the same stats.

Boy was I sad about that, but I didn’t take the forums up in arms begging to be compensated. I wore the armor until I made enough karma to get it back.

I can even say that my mistake was more devastating to me then than it would be now, being that back then Karma was a very rare resource.

Furthermore, I am allowed as everyone else is to have an opinion on a discussion board. Just because my opinion doesn’t align with yours, doesn’t mean that it is any less valid.

And yes, I believe that every mistake is a learnable moment. Regardless of outcome (and I even said I wouldn’t condemn them if they were compensated) that they learn from it and know better next time.

Well I guess the important question is, do you feel vindicated now that you’ve told the guy how dumb he is for making a mistake?

I didn’t know I had the power to make someone’s opinion invalid though. That’s pretty cool.

Labjax.2465:

Another game I played had a feature for most items where you could sell it back at full price within a short time frame of buying it (obviously using it at all canceled that ability).

A feature like that would be awesome for misclicked purchases and would probably free up some ticket work for support.

This. This would be a great QoL feature.

oxtred.7658:

Read description before buying an “expensive” item.
You can always send a ticket, but I doubt they would refund that.

They did it for me once when I purchased the same asc ring twice (prior to it being account bound). They gave me the right ring and said don’t let it happen again. Little things like that they do fix but don’t make a habit of it. The mix click N buy service people are the most responsive and appreciated group imho, they actually take care of people efficiently.

I’ve never really paid any attention to it, but Karma Vendors don’t have Buyback like the other vendors? I wonder why….

Hmm..just went and checked…seems they do offer Buyback.

Inculpatus cedo.9234:

I’ve never really paid any attention to it, but Karma Vendors don’t have Buyback like the other vendors? I wonder why….

Hmm..just went and checked…seems they do offer Buyback.

The buy back option is for when you sell something to someone you didn’t want to sell. It has nothing to do with buying something you didn’t want to buy…which is the OP’s problem.

Oh. Duh. Silly me. I guess a Sellback option would be in order, then. Oh, well, Alzheimer’s is never that much fun. /chagrin

Man, I came into this thread thinking maybe they’d added belt slots to the game. . .

Ohoni.6057:

Man, I came into this thread thinking maybe they’d added belt slots to the game. . .

Nah, just that Karma is not a weight loss item.

Labjax.2465:

Not every mistake needs to be a lesson. Like you said, it’s a game. It isn’t a school classroom.

Yes it does or else people will keep doing the same mistake, contact the support and waste everyone’s time.

i wonder how to put those karma around my waist

i wonder how to put those karma around my waist

I recommend Rice Balls, though at just under 2 Karma each, it’d take a lot of them to put 126K karma around your waist.

I’ll give you two tips that should help prevent this mistake in future.

1) Karma gear that’s not for your armor profession has another ‘do you want to buy this?’ check box. The one for your profession can be bought without having to click. That should be an indiation already.

2) There’s always big red letters at bottom of gear you cannot equip, and often stats are greyed out, or some of the text.

128k karma is nothing. U spend 1 mill on boxes every month

kokiman.2364:

Labjax.2465:

Not every mistake needs to be a lesson. Like you said, it’s a game. It isn’t a school classroom.

Yes it does or else people will keep doing the same mistake, contact the support and waste everyone’s time.

Yes, let’s try to “fix” grown, adult humans, rather than focus on what we can control (the software).

Attitudes like yours are mystifying to me. Even in the face of the realization that there are other, more practical ways to address the problem, you still insist that it is the imperfect beings that we must “correct.”

In a different context, perhaps I would agree with you. Perhaps if the context was more grave.