Guild Wars 2

Oh snap. Im getting my 2 Pyre dyes back boys!

you forgot glory boosters etc

Shadow Blade.1324:

you forgot glory boosters etc

Yes. I have 150 glory boosters. Can I exchange them for something?

Massive thank you ANet!

Meanwhile, incoming dual legendaries compensation demands in 3… 2… 1…

Thank you for this clarification. I most especially appreciate the list of dyes, though I am not greatly affected by the dye change, I am affected by the town clothes change and a list of specific town clothes to be affected was requested several times in it’s relevant thread. I am glad to see some communication in this style being offered. Please keep up that forthrightness as things unfold. I also appreciate that outfits have been added to the option for gem refund alongside tonicafied clothes, compared to the previous case-by-case basis originally stated. This was also a request frequently repeated and it is good to know it was heard. I appreciate that greatly.

style.6173:

Shadow Blade.1324:

you forgot glory boosters etc

Yes. I have 150 glory boosters. Can I exchange them for something?

I have glory boosters too from farming spvp… anything we can do with these now that glory is gone?

Thanks for the information, Michael. I think it’s a nice move to offer replacements for the limited edition dyes.

Just have to remember to claim my refund for my extra Marjory’s Dagger skin. XD

So by what criteria can we get a refund on skins? Say I bought 2 phalanx armor skins, but only have 2 pieces of the other set, but the full other set. Since having just one piece of the set unlocks the entire set, does this mean I can get a refund for at least 1 of them?

I believe you can, having at least one piece of an armor set unlocks the entire thing for your account, whereby you did not need to have purchased the second and they are offering a refund on that second purchase, which you can use to unlock a different skin with to better fill out your new wardrobe.

no dual legendary refunds ? So my dual incinerator didn’t have any refunds , i can’t get back anything ? good job , anet

doraemon.9170:

no dual legendary refunds ? So my dual incinerator didn’t have any refunds , i can’t get back anything ? good job , anet

That’s because legendaries are more than just a skin. They also offer you extra functionality, on top of the ‘never have to get another weapon again’ bonus.

doraemon.9170:

no dual legendary refunds ? So my dual incinerator didn’t have any refunds , i can’t get back anything ? good job , anet

You must have missed the part where these refunds only concern gem store purchases

doraemon.9170:

no dual legendary refunds ? So my dual incinerator didn’t have any refunds , i can’t get back anything ? good job , anet

legendaries are legendary BECAUSE you can change their stats at ANY time for no cost, they are every stat, and now they’ll be account bound instead of soulbound, so you still have 2 weps that work on any character build.

I’m at work so can’t remember the name, but I bought the fiery armor for two different characters…with gems. Does that armor now become account based and if so I get a refund for one of them?

Forzani.2584:

I’m at work so can’t remember the name, but I bought the fiery armor for two different characters…with gems. Does that armor now become account based and if so I get a refund for one of them?

As long as it’s the same weight class, yes.

Xbon.9086:

doraemon.9170:

no dual legendary refunds ? So my dual incinerator didn’t have any refunds , i can’t get back anything ? good job , anet

legendaries are legendary BECAUSE you can change their stats at ANY time for no cost, they are every stat, and now they’ll be account bound instead of soulbound, so you still have 2 weps that work on any character build.

laughed , everyone said legendary can change stat for any time , but do you know what is the main part of legendary ? it’s the skin , i don’t care about change stats for no cost , i only care about the skin , everyone craft the dual legendary is wanna have a beautiful skin , not for the stats , ok ? After patch , everyone can use two incinerator together at the same time ! So anet didn’t want to give back any refunds , fine . i wouldn’t spend any money in gw2 , because anet can let you time/money become nothing after patch when they happy

doraemon.9170:

Xbon.9086:

doraemon.9170:

no dual legendary refunds ? So my dual incinerator didn’t have any refunds , i can’t get back anything ? good job , anet

legendaries are legendary BECAUSE you can change their stats at ANY time for no cost, they are every stat, and now they’ll be account bound instead of soulbound, so you still have 2 weps that work on any character build.

laughed , everyone said legendary can change stat for any time , but do you know what is the main part of legendary ? it’s the skin , i don’t care about change stats for no cost , i only care about the skin , everyone craft the dual legendary is wanna have a beautiful skin , not for the stats , ok ? After patch , everyone can use two incinerator together at the same time ! So anet didn’t want to give back any refunds , fine . i wouldn’t spend any money in gw2 , because anet can let you time/money become nothing after patch when they happy

the main point of a legendary…. IS the stat changing at any time… If you don’t see this, you got a legendary for the wrong reason, lol. It will always retroactively be the highest tier, and ability to change stats, there’s no better item than it, so you never have to get another weapon of that type again.

I have a question regarding the feature pack; what exactly does “The chance of rares and exotics in the mystic forge will be adjusted. This will not affect precursors.” entail?

Diviner.7405:

Oh snap. Im getting my 2 Pyre dyes back boys!

Pyre is the king of dyes :P

concerned with thw witch costume i liked it but the hat is awful… and clicking every time is unpratical or even worse if its to become a skin -.-

I ll miss it…i wonder why they could not leave the costume slot i really can t explain it.

Zone.1275:

Forzani.2584:

I’m at work so can’t remember the name, but I bought the fiery armor for two different characters…with gems. Does that armor now become account based and if so I get a refund for one of them?

As long as it’s the same weight class, yes.

So it’s not completely account based..it’s armor based. So one set covers all my cloth wearers and one set covers all medium etc etc? Currently I have one set on Ranger and one of Elementalist. So it sounds like I am sol

@Forzani: Unfortunately, yeah. You bought the Flamekissed set and whatever the medium set was called. They’re two completely different sets, and thus not eligible for a refund as they’re not duplicates.

Shadow Blade.1324:

you forgot glory boosters etc

There is no refund for glory boosters or anything that deals with this topic.
ArenaNet told you severel times in bogposts, since december i think, that glory will be removed from the game, that you should use your glory and glory-boosters before the feature update, and that there is no refund for them, because it was communicated early enough.

What if I bought 25 transmutation splitters, havent used them yet, and dont wish to change my 6k gem worth items on 4k gem worth items? Can I get my 6k gems back? There might have been sale…I dont remember. So maybe I bought them cheaper, but it still was around 5k gems.

Thank you for extending the range on what gets a refund. That’s a lot better than what was originally proposed. It would be ideal to just fix it so that Outfits are more than a single slot, even if all you can change is the hat slot (which should be doable, if all the Gem Store Town Clothes hats are already being made into combat skins, right?), but this is definitely a step in the right direction as it shows that y’all have in fact been listening. Now you guys just have to get better at communicating things a bit sooner, BEFORE you end up in crunch time, and maybe people wouldn’t end up needing so many refunds :P (Obviously refunds for duplicates are necessary given the nature of the patch, but maybe a bit of early communication would prevent y’all from being so surprised when players are unhappy about certain other things they paid for being changed with so little warning. …This is directed at “you” plural, meaning ANet in general, not you specifically, because obviously Support would usually only get involved AFTER people end up unhappy; but maybe someone earlier in the sequence of events might appreciate that input and make your job a bit less hectic during future patches.)

I do think it might be a good idea to introduce temporary Mystic Forge recipes for turning Glory Boosters into something useful. Y’all have used the Mystic Forge for stuff like that before— I recall at least one temporary recipe that was introduced to remove excesses of certain materials from the game, so it’s certainly not unprecedented. (Again, not specifically the domain of Support, but people will probably continue to bug you about Glory Boosters anyways, so maybe you’d like to pass that idea along too.)

Anyway, thank you for clarifying this and for actually taking feedback— I may have high standards for ANet in general when it comes to responsiveness and responsibility, but only because I know you’re capable of meeting those standards, and I appreciate every step you take in that direction.

Do we get our Dyes refunded automatically or do we need to contact the support?

I know I have bought many of the special dyes and many of them as duplicates for different chars. Don’t really want to go over every char and take screens for every dye, just to know how many of every dye I got ._.

2x Krytan armour skins. Well, better than nothing!

Sergoros.4398:

What if I bought 25 transmutation splitters, havent used them yet, and dont wish to change my 6k gem worth items on 4k gem worth items? Can I get my 6k gems back? There might have been sale…I dont remember. So maybe I bought them cheaper, but it still was around 5k gems.

They recently stated that transmutation splitters will still retain their current functionality. I think they will have it so you can right-click it and select to convert it to T-Charges, but double-clicking it will activate as normal. So they will still have their functionality for the purpose they were purchased for.
I’ll see if I can find where they mentioned this.

edit
Found it.

“Coming Soon – Feature Pack Changes
-
As many of you are aware, there are some exciting changes on the horizon! The Black Lion Trading Company is making some adjustments, which I’d like to address now:
-
To support the new Wardrobe system, Transmutation Crystals and Transmutation Stones will be converted into Transmutation Charges! Double-click on stored Crystals to convert them 1:1 into Charges, and double-click on stored Stones to convert them 3:1 into Charges. Transmutation Charges will replace Crystals as drops from the Black Lion Chest.
-
Transmutation Splitters will continue to work on items that were transmuted before the April 2014 Feature Pack. You also have the option of exchanging Transmutation Splitters for 5 Charges at a Black Lion Armor Trader in any major trading post.
-
Finally, from April 15 onward, your Trading Post history will show only the last 90 days. If you want to look further back into your transaction history, you’ll need to do so in the next week!”

StinVec.3621:

Sergoros.4398:

What if I bought 25 transmutation splitters, havent used them yet, and dont wish to change my 6k gem worth items on 4k gem worth items? Can I get my 6k gems back? There might have been sale…I dont remember. So maybe I bought them cheaper, but it still was around 5k gems.

They recently stated that transmutation splitters will still retain their current functionality. I think they will have it so you can right-click it and select to convert it to T-Charges, but double-clicking it will activate as normal. So they will still have their functionality for the purpose they were purchased for.
I’ll see if I can find where they mentioned this.

What is the reason to use them, if all skins now saved in the wardrobe? They made them essentially useless.There wouldn’t be anymore transmutations of items, since you would just use skins to transmute.

I remember reading somewhere that transmutation splitters would be worth 5 charges each.

Sergoros.4398:

StinVec.3621:

Sergoros.4398:

What if I bought 25 transmutation splitters, havent used them yet, and dont wish to change my 6k gem worth items on 4k gem worth items? Can I get my 6k gems back? There might have been sale…I dont remember. So maybe I bought them cheaper, but it still was around 5k gems.

They recently stated that transmutation splitters will still retain their current functionality. I think they will have it so you can right-click it and select to convert it to T-Charges, but double-clicking it will activate as normal. So they will still have their functionality for the purpose they were purchased for.
I’ll see if I can find where they mentioned this.

What is the reason to use them, if all skins now saved in the wardrobe? They made them essentially useless.There wouldn’t be anymore transmutations of items, since you would just use skins to transmute.

For the purpose of regaining the stats of an item that was not selected, most notably in the case of a legendary being transmuted to a white item to make it account bound. Since the legendary stat selection at will ability would be lost, using the splitter would be a way of regaining it. Not sure why anyone would want to buy 25 transmutation splitters in the first place if they weren’t going to be used, or how one can even have a need for 25 of them, but to each their own. Suppose it wouldn’t hurt to send support a ticket and inquire about it, just do not get your hopes up for them to get refunded.

StinVec.3621:

Sergoros.4398:

StinVec.3621:

Sergoros.4398:

What if I bought 25 transmutation splitters, havent used them yet, and dont wish to change my 6k gem worth items on 4k gem worth items? Can I get my 6k gems back? There might have been sale…I dont remember. So maybe I bought them cheaper, but it still was around 5k gems.

They recently stated that transmutation splitters will still retain their current functionality. I think they will have it so you can right-click it and select to convert it to T-Charges, but double-clicking it will activate as normal. So they will still have their functionality for the purpose they were purchased for.
I’ll see if I can find where they mentioned this.

What is the reason to use them, if all skins now saved in the wardrobe? They made them essentially useless.There wouldn’t be anymore transmutations of items, since you would just use skins to transmute.

For the purpose of regaining the stats of an item that was not selected, most notably in the case of a legendary being transmuted to a white item to make it account bound. Since the legendary stat selection at will ability would be lost, using the splitter would be a way of regaining it. Not sure why anyone would want to buy 25 transmutation splitters in the first place if they weren’t going to be used, or how one can even have a need for 25 of them, but to each their own. Suppose it wouldn’t hurt to send support a ticket and inquire about it, just do not get your hopes up for them to get refunded.

But now legendary and ascended are all account bound. So yeah…no use even in this way. I bought them, because I didnt expect them to release wardrobe. And I hate to lose my skins. I had 30 splitters actually. Maybe more…dont remember.

Guhracie.3419:

I remember reading somewhere that transmutation splitters would be worth 5 charges each.

Thats the problem. If u bought 25 splitters > u bought them for 6k gems. If I would want to buy 125 charges> I would buy them for 4k gems. So yeah. 2k gems is lost for nothing.

Could there possibly be a Black Lion Ticket refund for those who purchased duplicate skins from the ticket merchant?

Oh. I thought the dye thing was for ANY duplicate of dyes…. I have collected all dyes I have found on any character I have recently just to get those duplicates… Now I will have none…. Nvm… I better read more carefully next time.

Frostfang.5109:

Oh. I thought the dye thing was for ANY duplicate of dyes…. I have collected all dyes I have found on any character I have recently just to get those duplicates… Now I will have none…. Nvm… I better read more carefully next time.

He is talking about gem refunds on duplicate gem store dyes on multiple characters, not the unidentified dyes provided to you for each duplicate unlocked non-gem store dye across your characters.

Frostfang.5109:

Oh. I thought the dye thing was for ANY duplicate of dyes…. I have collected all dyes I have found on any character I have recently just to get those duplicates… Now I will have none…. Nvm… I better read more carefully next time.

Special gem-store only dyes: duplicates will result in getting back the actual dye back in your inventory
All other dyes: duplicates will result in getting unidentified dyes in your inventory

if they’re offering refunds on dyes, it’s pretty much an item exchange through manual labor. You send in your ticket, they send you an item in return. That’s a pretty wide list of dyes covered by this, and probably an equally big number of players that will request for this.

Why not just offer a duplicate Legendary item exchange then? Send in your ticket, they send you a different Legendary of your choice that will be account bound after all. There’s also fewer legendaries to handle than dyes. Or create an NPC that will let you trade in a legendary for a token to get a different legendary, and this NPC only available for a week or two.

Then all these people will shut up already about their legendaries…

giantteddy.9302:

Then all these people will shut up already about their legendaries…

Legendarys were not bought in the Gemstore !!!

The price of a legendary is only worth so much because of actual prices of items in the TP.

Else we can also ask for refunds because i sold 1000 Iron ore for 20 copper and it was worth 3 silver 3 weeks ago .. or things like that.

Does anyone know where I can request a refund?

When I got to en.support.guildwars2.com I get this:

Page not found

Also I found this refund page: https://help.guildwars2.com/entries/27697743-Refunds
But that only covers refunds of the full game, or gems. Not refunds for specific items (such as gemstore armor).

Why do Anet make things confusing, even with a simple thing like refunds ?

Questions…

1) Are the gem refunds automatic for duplicate items bought from the store ?

2) Can or can’t we apply for refunds from tomorrow onwards ? I ask this as you say elsewhere in your post that your customer support cannot process refund requests via support tickets until after the 12th May. If that is the case, could you not just say that people should not apply for refunds until after the 12th May.

3) Other items like Trait resets that were purchased and people still have, can or can’t we apply for refunds for these or are the refunds automatic ? Do we also have to wait until after the 12th May to apply for refunds for these items ?

Nasedo.5349:

Shadow Blade.1324:

you forgot glory boosters etc

There is no refund for glory boosters or anything that deals with this topic.
ArenaNet told you severel times in bogposts, since december i think, that glory will be removed from the game, that you should use your glory and glory-boosters before the feature update, and that there is no refund for them, because it was communicated early enough.

No it wasn’t early enough, I have 500 boosters and how I should’ve use them all playing pvp ~30 minutes a day? They screw pvp players, like with pvp mats they announced that they will remove pvp mats AFTER removing glory so I couldn’t even buy armor parts for glory because I couldn’t farm glory. GG Anette.

im unhappy with a purchase a various of transmutation splitter.

Windu The Forbidden One.6045:

Does anyone know where I can request a refund?

When I got to en.support.guildwars2.com I get this:

Page not found

Also I found this refund page: https://help.guildwars2.com/entries/27697743-Refunds
But that only covers refunds of the full game, or gems. Not refunds for specific items (such as gemstore armor).

I used this : https://help.guildwars2.com/home

and then Purchase issue → Refund::Game Upgrade

That was the closest that fits for me.

Xbon.9086:

doraemon.9170:

Xbon.9086:

doraemon.9170:

no dual legendary refunds ? So my dual incinerator didn’t have any refunds , i can’t get back anything ? good job , anet

legendaries are legendary BECAUSE you can change their stats at ANY time for no cost, they are every stat, and now they’ll be account bound instead of soulbound, so you still have 2 weps that work on any character build.

laughed , everyone said legendary can change stat for any time , but do you know what is the main part of legendary ? it’s the skin , i don’t care about change stats for no cost , i only care about the skin , everyone craft the dual legendary is wanna have a beautiful skin , not for the stats , ok ? After patch , everyone can use two incinerator together at the same time ! So anet didn’t want to give back any refunds , fine . i wouldn’t spend any money in gw2 , because anet can let you time/money become nothing after patch when they happy

the main point of a legendary…. IS the stat changing at any time… If you don’t see this, you got a legendary for the wrong reason, lol. It will always retroactively be the highest tier, and ability to change stats, there’s no better item than it, so you never have to get another weapon of that type again.

I have a question regarding the feature pack; what exactly does “The chance of rares and exotics in the mystic forge will be adjusted. This will not affect precursors.” entail?

You must not have played when legendaries were exotic status and you had to transmute them to get the stats you wanted. Changing stats was a feature added a few months ago (as well as moving them up to ascended stats). For many people who have legendaries, the reason for having one was the skin.

Beldin.5498:

Windu The Forbidden One.6045:

Does anyone know where I can request a refund?

When I got to en.support.guildwars2.com I get this:

Page not found

Also I found this refund page: https://help.guildwars2.com/entries/27697743-Refunds
But that only covers refunds of the full game, or gems. Not refunds for specific items (such as gemstore armor).

I used this : https://help.guildwars2.com/home

and then Purchase issue -> Refund::Game Upgrade

That was the closest that fits for me.

Thank you

Xbon.9086:

doraemon.9170:

no dual legendary refunds ? So my dual incinerator didn’t have any refunds , i can’t get back anything ? good job , anet

legendaries are legendary BECAUSE you can change their stats at ANY time for no cost, they are every stat, and now they’ll be account bound instead of soulbound, so you still have 2 weps that work on any character build.

Then you wouldn’t have a problem with anet giving people with dual legendaries a legendary skin as opposed to a whole new legendary item? The skin is worthless afterall, according to you.

Windu The Forbidden One.6045:

Thank you

However .. i don’t know if that was correct .. was also myself unsure what to do

Also … not sure if we should post the request already now or if we should also wait and post it later .. but i got at least a mail that they received it, so i think i simply wait until somewhere in may .. and repost if i don’t get anything until then.

Windu The Forbidden One.6045:

Does anyone know where I can request a refund?

When I got to en.support.guildwars2.com I get this:

Page not found

Also I found this refund page: https://help.guildwars2.com/entries/27697743-Refunds
But that only covers refunds of the full game, or gems. Not refunds for specific items (such as gemstore armor).

Yeah, they never updated the support link at the top of the page, just made it route to the proper page…which sometimes does not properly route or load.

I posted this over in the account area to help out someone there:

After the patch becomes available today then you are able to submit a request for the duplicate to be refunded…but not until after the patch is released. You should get the (600) gems refunded for the duplicate without a problem.

If you are not sure how to submit a ticket, at the top of this page click on “Support”, then in the top right of that page click the “Submit a request” link and fill in all applicable areas.

• Purchase Issue
• Email address to be contacted at by Support
• Subject (Mine will be “Wardrobe – Refund on Duplicate gem store skins”)
• Description of the issue
• Issue – [No Selection] box – Select “Refund” in the drop-down and then “Gem Purchase”
• Your name
• Email associated with your account
  skip billing section since you used gold > gem conversion
• DOB
• GW2 Serial
• GW2 Name (your ForumName.1234 name)
• Submit

Easy peasy.

You should also receive a type of “we’ve received your support request” email, but if you do not receive one of those, please check your spam box. If it’s not there, see this sticky thread also.

Then give them plenty of time to see to your request…there will be many thousands so please be patient while they get to them all.

1. Like people have said, the stat switching is not the main point of a legendary. For the cost of a legendary you could make dozens of ascended weapons and buy an extra bag slot.
2. Even if legendaries don’t get refunded because the stat switching is sooo valuable, people with multiple whisperblades, etc. (does anyone have multiple infinite lights, volcanuses, mjolnirs, immobuluses?!) deserve a refund, because there is zero use for the duplicate now.

I think the fairest refund would be refunding all the components. It’s not ideal—people could have bought the weapons directly, prices have changed, etc.—but I think it’d be the best option. And if not for legendaries, at least for other forge skins! (Disclosure: I have duplicate legendaries but no duplicate basic forge skins.)

And of course this post was just about gem store purchases, so who knows if they’ll do anything for any of these. Fingers crossed I guess.