Guild Wars 2

Many players have been playing this game since launch, and paid considerably more for the game back then.

Now that additional features have been added to the Heroic and Deluxe packages…

Why don’t we get a box of Legacy Armor, 10 boosters, & a Mithril box mailed to us?

Because you got what you paid for already. I don’t recall anything stating that you would receive all future upgrade items.

Because that is not how things like that works?

If you buy a car today and in 6 months people buying the same car also gets a free stereo upgrade, you wouldn’t magically get it in your car free of charge.

While we paid more we also have had way more time to actually play the game and we have also have the ability to experience all of Season 1 Living Story while new players might never have a chance to do so.

What JustTrogdor said. I bought the digital deluxe version and in no way feel entitled to those items you mentioned.

You go what you piad for, ofc there will be new and different actions along the way to promote the game to sell.

because, in an act of volition, you agreed to the specific act under the law at the time being. At different times, other people agreed to different specific acts under the law. Yes, it is that simple.

Because when we bought the game back there, those items were not included.
It is really rare a company update retroactively the sells they made with the new package options.

I also pre-ordered the game with the deluxe edition (I would buy the collectors if it wasn’t so much trouble to import to Brazil …) but I understand that when I bought such features was not included. Sure it would be nice to get them but I don’t expect to.

Because Arenanet doesn’t value their customers as much as SquareEnix does, who, when they added the Fat Chocobo mount and the Moogle minion to the collector’s edition bonuses for the PS4 launch, also retroactively gave them to everyone that had bought a collector’s edition.

I have a great idea. How about you give up everything you currently have on your account and start over to get those extra things? No, huh? lol

People who start MMO’s late are at a disadvantage. We don’t need as many experience boosters most of us have 80s. We don’t need bags, mostly because most of us have bags. New people they’re way behind.

If they want a commander tag it’s not 100 gold it’s 300 gold. Everything is inflated since launch.

Do you really think it’s worth waiting to get that stuff? It’s just another way to ease people into the game who are starting with a modest disadvantage.

Vayne.8563:

I have a great idea. How about you give up everything you currently have on your account and start over to get those extra things? No, huh? lol

People who start MMO’s late are at a disadvantage. We don’t need as many experience boosters most of us have 80s. We don’t need bags, mostly because most of us have bags. New people they’re way behind.

If they want a commander tag it’s not 100 gold it’s 300 gold. Everything is inflated since launch.

Do you really think it’s worth waiting to get that stuff? It’s just another way to ease people into the game who are starting with a modest disadvantage.

I, for one, could totally use a mithril box for one of my 11 toons and some extra boosters for future toons, and would totally love a suit of legacy armor.

but …yeah man.

Start my account over.

That’s really related to everything I’m talking about in my original post.

It is related, because you are not at the disadvantage those who started at least a year late are. Not to mention the items that were removed/replaced with the Heroic Edition.

I’m sure most could afford to buy those items with the Gold they have amassed since launch, so in effect, getting them free. If Boosters weren’t account-bound, I’d willingly send you mine; I have a stack of them sitting in the bank. They aren’t worth much, to me.

If you so desire, you can read the Dev response to your issue over in the Account Issue sub-forum.

Edit: https://forum-en.gw2archive.eu/forum/support/account/Digital-Deluxe-Edition-Query/first#post3122138

Good luck.

Because they want you to pay more money. Pretty simple.

Every time this topic comes up I’m surprised. XP boosters and the GW1 armor sets have been in the gem store since launch, so I would have thought anyone who really wanted them would have gotten them long before they were added to the heroic edition.

Especially since the gold to gem conversion rate was so much cheaper back then. I forget the exact exchange rate but I do remember not long after launch realising it was cheaper to convert gold to gems and buy a mini pack than to buy 3 minis from the TP.

Even as a casual player I’m sure I got more than enough gold in the first year to buy those and several 18 slot bags. And numerous XP boosters for free. Before the booster conversion powder came out I had about 8 sitting in my bank from dailies, black lion chests (opened with free keys) and wherever else.

JustTrogdor.7892:

Because you got what you paid for already. I don’t recall anything stating that you would receive all future upgrade items.

I don’t think that really get’s to the core of the purpose of this post. You’re perfectly correct, but looking at it from TheBlackLeech.9360 perspective asking this question can possible (but doubtfully) have two results: nothing, something (such as more free items). If nothing happens he’s still where he started, so no big deal. If he gets something out of it, great. This is a no-loose situation.

Inculpatus cedo.9234:

It is related, because you are not at the disadvantage those who started at least a year late are. Not to mention the items that were removed/replaced with the Heroic Edition.

I’m sure most could afford to buy those items with the Gold they have amassed since launch, so in effect, getting them free. If Boosters weren’t account-bound, I’d willingly send you mine; I have a stack of them sitting in the bank. They aren’t worth much, to me.

If you so desire, you can read the Dev response to your issue over in the Account Issue sub-forum.

Edit: https://forum-en.gw2archive.eu/forum/support/account/Digital-Deluxe-Edition-Query/first#post3122138

Good luck.

The game’s gold has also inflated with all of the prices being inflated, in case you have not noticed.

Also what about the things that have cost me hundreds of gold since launch that are no longer in the game?

When Character-bound commander tags went to account bound, I lost out on 100g.

There was no wardrobe system, and I actually did buy a suit of primeval armor…… TWICE because I wanted to use the chest and leg armor on two different characters…. I never got any sort of compensation for that. ….not to mention the t3 cultural armor sets that were purchased for the AP, and transmuted and lost before the wardrobe.

Just because you played since launch does not mean everything is all cuppycakes and gumdrops, and the door swings both ways.

…I’m just saying it would be nice to have these things…. especially since I have supported the game since launch, paid more for the game than new players (which MORE than makes up the cost of buying the gems needed to pay for these items) and could definitely get some use out of them.

TheBlackLeech.9360:

Just because you played since launch does not mean everything is all cuppycakes and gumdrops, and the door swings both ways.

Actually, no, the door does not swing both ways. What people that bought the game at launch got is two years of playing. It’s something new players won’t have. And in a year or two there will possibly be a new promotion that people starting now won’t get. Does that mean they should wait?

What about people that bought the game at the 50% off sale? Does that mean that everyone that bought it before should have 50% of their money refunded? Yeah, right. It doesn’t work that way – but you already should know that.

Astralporing.1957:

TheBlackLeech.9360:

Just because you played since launch does not mean everything is all cuppycakes and gumdrops, and the door swings both ways.

Actually, no, the door does not swing both ways. What people that bought the game at launch got is two years of playing. It’s something new players won’t have. And in a year or two there will possibly be a new promotion that people starting now won’t get. Does that mean they should wait?

What about people that bought the game at the 50% off sale? Does that mean that everyone that bought it before should have 50% of their money refunded? Yeah, right. It doesn’t work that way – but you already should know that.

apples and oranges.

TheBlackLeech.9360:

Astralporing.1957:

TheBlackLeech.9360:

Just because you played since launch does not mean everything is all cuppycakes and gumdrops, and the door swings both ways.

Actually, no, the door does not swing both ways. What people that bought the game at launch got is two years of playing. It’s something new players won’t have. And in a year or two there will possibly be a new promotion that people starting now won’t get. Does that mean they should wait?

What about people that bought the game at the 50% off sale? Does that mean that everyone that bought it before should have 50% of their money refunded? Yeah, right. It doesn’t work that way – but you already should know that.

apples and oranges.

Not really. You’re saying “I bought this edition so I should get the stuff they now get”. The 50% sale point follows that same logic. Unless you’re just arguing for the sake of it?

AdaephonDelat.3890:

TheBlackLeech.9360:

Astralporing.1957:

TheBlackLeech.9360:

Just because you played since launch does not mean everything is all cuppycakes and gumdrops, and the door swings both ways.

Actually, no, the door does not swing both ways. What people that bought the game at launch got is two years of playing. It’s something new players won’t have. And in a year or two there will possibly be a new promotion that people starting now won’t get. Does that mean they should wait?

What about people that bought the game at the 50% off sale? Does that mean that everyone that bought it before should have 50% of their money refunded? Yeah, right. It doesn’t work that way – but you already should know that.

apples and oranges.

Not really. You’re saying “I bought this edition so I should get the stuff they now get”. The 50% sale point follows that same logic. Unless you’re just arguing for the sake of it?

No.

There is a big difference between:

Buy the Heroic or Digital Deluxe editions today and receive these bonus items because of a promotion.

and

The Heroic or Digital Deluxe include the following items.

The items are not included in either package unless you are buying the game during the promotion.

If anything, since players are not retroactively receiving these items, they should be listed separately under special promotions, instead of listed in the package I purchased.
They are not part of Heroic or Digital Deluxe editions, they are part of a sales promotion.

Promotion: “Buy Today and receive the following items in addition to your purchase”

TheBlackLeech.9360:

AdaephonDelat.3890:

TheBlackLeech.9360:

Astralporing.1957:

TheBlackLeech.9360:

Just because you played since launch does not mean everything is all cuppycakes and gumdrops, and the door swings both ways.

Actually, no, the door does not swing both ways. What people that bought the game at launch got is two years of playing. It’s something new players won’t have. And in a year or two there will possibly be a new promotion that people starting now won’t get. Does that mean they should wait?

What about people that bought the game at the 50% off sale? Does that mean that everyone that bought it before should have 50% of their money refunded? Yeah, right. It doesn’t work that way – but you already should know that.

apples and oranges.

Not really. You’re saying “I bought this edition so I should get the stuff they now get”. The 50% sale point follows that same logic. Unless you’re just arguing for the sake of it?

No.

There is a big difference between:

Buy the Heroic or Digital Deluxe editions today and receive these bonus items because of a promotion.

and

The Heroic or Digital Deluxe include the following items.

The items are not included in either package unless you are buying the game.

If anything, since players are not retroactively receiving these items, they should be listed separately under special promotions, instead of listed in the package I purchased.
They are not part of Heroic or Digital Deluxe editions, they are part of a sales promotion.

Would you feel better if Anet called them Heroic/Digital Deluxe Edition 2.0?

Also, there’s no difference between “the heroic edition will from now on contain one more item, that will not be retroactively given to people that bought it earlier” and “the heroic edition will cost less today, but that price change will not be retroactively applied to people that bought it earlier”.

They absolutely are part of the Heroic Edition. The Heroic Edition did not exist before these items were offered. And, when they began being offered the Digital Deluxe became the (Heroic) Digital Deluxe, as the DDE is just the ‘normal’ game (now named Heroic) with a few extras.

Gaile Gray.6029:

Edited title from: “ArenaNet punishes every existing player.”

When you buy jeans, and the store puts them on sale the next month, do you accuse them of “hating” you? Is that “slapping every single” shopper?

Every seller of any kind of merchandise — from games to jeans to automobiles to burgers — runs limited-time promotions. Those who purchased three months ago had the advantage of playing the game for three months, of leveling characters, of attending the Halloween and Lost Shores event, getting more drops, earning more gold, maybe getting early access or special items with the release products… and on and on. Those coming along later will never be able to go back in time to do those things.

So while I understand you would like to have the lower price, I think you should recognize that you have gained advantages with your earlier purchase.

Gaile Gray.6029:

This is for new accounts.

Don’t forget, those who purchased previously had other opportunities: Beta access, Head-start access, digital items, the post-trial offer, event participation, etc. With each promotion there are different incentives.

Lishtenbird.2814:

Gaile Gray.6029:

Edited title from: “ArenaNet punishes every existing player.”

When you buy jeans, and the store puts them on sale the next month, do you accuse them of “hating” you? Is that “slapping every single” shopper?

Every seller of any kind of merchandise — from games to jeans to automobiles to burgers — runs limited-time promotions. Those who purchased three months ago had the advantage of playing the game for three months, of leveling characters, of attending the Halloween and Lost Shores event, getting more drops, earning more gold, maybe getting early access or special items with the release products… and on and on. Those coming along later will never be able to go back in time to do those things.

So while I understand you would like to have the lower price, I think you should recognize that you have gained advantages with your earlier purchase.

Gaile Gray.6029:

This is for new accounts.

Don’t forget, those who purchased previously had other opportunities: Beta access, Head-start access, digital items, the post-trial offer, event participation, etc. With each promotion there are different incentives.

All of those responses were in regards to percent-off sales and lower pricing in general, which is not what I’m talking about in this thread.

TheBlackLeech.9360:

All of those responses were in regards to percent-off sales, which is not what I’m talking about in this thread.

Look closer.

• “Do longtime players get free items too? (Wizard Hat; Merged)”
• “plus a digital item not available to current players.”

Lishtenbird.2814:

TheBlackLeech.9360:

All of those responses were in regards to percent-off sales, which is not what I’m talking about in this thread.

Look closer.

• “Do longtime players get free items too? (Wizard Hat; Merged)”
• “plus a digital item not available to current players.”

In case you have your stories confused….. we are talking about the same Wizard’kitten that was later added for free for everyone to the gemstore, right?

Meaning everyone playing the game could acquire one, not just new players who were seeing “Get a free wizard’kitten when you buy now” banners.

Arenanet did the right thing and let everyone have them, not just the new people buying the game.

Well I think it would be a great idea if they started doing stuff like this. It’s not an entitlement thing. I’m not saying its not fair if I don’t get it. You can tell from the community that veteran players feel left out. Sure we want big things like expansions and guild halls, but that’s not something they can offer overnight. A little loyalty bonus here and there, they could offer overnight.

Just a little something (because we keep forgetting LS is for us) to remind us that they like us. That and birthday presents that don’t look like they were made for people who played for 2 hours then quit for a year.

It’s a game. It’s meant to be fun. We’re allowed to suggest things we want.

Also car arguments don’t count because digital items don’t cost nearly as much to provide as radios and tires. Commander tag arguments don’t count either. 100g when the game came out could buy you a precursor.

TheBlackLeech.9360:

Vayne.8563:

I have a great idea. How about you give up everything you currently have on your account and start over to get those extra things? No, huh? lol

People who start MMO’s late are at a disadvantage. We don’t need as many experience boosters most of us have 80s. We don’t need bags, mostly because most of us have bags. New people they’re way behind.

If they want a commander tag it’s not 100 gold it’s 300 gold. Everything is inflated since launch.

Do you really think it’s worth waiting to get that stuff? It’s just another way to ease people into the game who are starting with a modest disadvantage.

I, for one, could totally use a mithril box for one of my 11 toons and some extra boosters for future toons, and would totally love a suit of legacy armor.

but …yeah man.

Start my account over.

That’s really related to everything I’m talking about in my original post.

It is related. People today ARE starting at a disadvantage, and Anet is helping to even it up by giving them a few things. If you can’t afford an 18 slot back after two years, I don’t know what to tell you.

And I’m not the only person in this thread who thinks you’re way out of line thinking that you should get every promotion that comes down the pike after you’ve already bought something.

Imagine going into a TV store and saying I bought this TV a year ago and now it’s cheaper. I want it for cheaper.

I bought this DVD player a year ago and now it comes with a free DVD, where’s my DVD.

It’s just not how the world works.

Vayne.8563:

It’s just not how the world works.

When Nintendo dropped the price of the 3DS, they gave early adopters a gift in the form of 20 free games as compensation for buying early.

When SquareEnix launched the PS4 version of FFXIV, and put the Fat Chocobo mount and Moogle minion into that collector’s edition, they retroactively gave everyone who bought the collector’s edition previously those two items.

I could name more if I cared.

Just because it’s not how ArenaNet’s world works doesn’t mean compensation for early adopters has not got a basis in “the world”.

Filaha.1678:

Vayne.8563:

It’s just not how the world works.

When Nintendo dropped the price of the 3DS, they gave early adopters a gift in the form of 20 free games as compensation for buying early.

When SquareEnix launched the PS4 version of FFXIV, and put the Fat Chocobo mount and Moogle minion into that collector’s edition, they retroactively gave everyone who bought the collector’s edition previously those two items.

I could name more if I cared.

Just because it’s not how ArenaNet’s world works doesn’t mean compensation for early adopters has not got a basis in “the world”.

Since I don’t have dates and times on those updates, how long it is between things, I’ll just have to take your word for it.

On the other hand, there’s a HUGE difference between something like a mount and mini that has limited availability and an 18 slot box and a couple of experience point boosters, which are easily available.

Vayne.8563:

On the other hand, there’s a HUGE difference between something like a mount and mini that has limited availability and an 18 slot box and a couple of experience point boosters, which are easily available.

There is no difference except that some companies are more willing to say, “Thank you for your patronage. We appreciate it and please continue to support us,” than others.

I believe ArenaNet has said ‘Thank you for your patronage, etc.’ many times, as often as they have given us, new and vet alike, free items. They barely announce it when they do, as many aren’t even aware.

Thanks for appreciating us, ArenaNet! =)

I wonder if these threads would come up if ANet named the new offering something different than Digital Deluxe. If they named it Digital Heroic for example, I suspect a lot less people would think they are entitled to get what is in it just because they bought the Deluxe in the past.

Astral Projections.7320:

I wonder if these threads would come up if ANet named the new offering something different than Digital Deluxe. If they named it Digital Heroic for example, I suspect a lot less people would think they are entitled to get what is in it just because they bought the Deluxe in the past.

Yes, definitely.

Here are some pictures for you

The first image is how the Buy Guild Wars 2 appears now.

The second image is how it used to appear during promotions, and the final image is one of said promotions.

It is without a doubt that the miscommunication occurred in the changes after the employee who was in charge of said designs left the arenanet team.

there’s no deluxe “membership” in this game
i don’t see them retroactively awarding.. anything to anyone

TheBlackLeech.9360:

Yes, definitely.

Here are some pictures for you

The first image is how the Buy Guild Wars 2 appears now.

The second image is how it used to appear during promotions, and the final image is one of said promotions.

It is without a doubt that the miscommunication occurred in the changes after the employee who was in charge of said designs left the arenanet team.

So basically if they had changed it to say Digital Deluxe Heroic Edition there would be no issues? Or what is your point?

lordkrall.7241:

TheBlackLeech.9360:

Yes, definitely.

Here are some pictures for you

The first image is how the Buy Guild Wars 2 appears now.

The second image is how it used to appear during promotions, and the final image is one of said promotions.

It is without a doubt that the miscommunication occurred in the changes after the employee who was in charge of said designs left the arenanet team.

So basically if they had changed it to say Digital Deluxe Heroic Edition there would be no issues? Or what is your point?

I’m just saying that the way it is presented is misleading. The Digital Deluxe edition did/does not come with these items… it is part of an additional promotion.

Even though that doesn’t really change the way I feel about the whole thing.
In the past, Arenanet has delivered these types bonus items to all players retroactively, not just new signups.

It just feels a bit insulting to see a product, that I purchased for $60 more, have more features added while I get nothing for loyalty.

Also, you can purchase upgrades to your account through the gemstore, but if I already have the “upgrade” there is no way to get the items short of just buying them myself, because technically its a downgrade.

A downgrade to get more items doesn’t seem right.

Also, even if they put a price tag on getting the rewards from the heroic edition through a retroactive discount system, (Like getting these items for 100gems or something) I’d still feel like I was paying for something that I was entitled to.

Finally….. saying that new players need these additional items to boost them up to speed with other players who have been playing since launch is insulting.

Is my time spent in the game not valuable enough that another brand new player can instantly receive items that I worked hard in the past to earn for myself?

Players who play the game longer should always be rewarded for the time they spend in this game or any MMO. If you don’t have anything to show for your dedication to a game, what is the point in dedicating it at all?

It is just bad PR, imho. …especially since the players went into an uproar about the same topic in the past and Arenanet did indeed give everyone the exclusive items.

@TheBlackLeach
“It is just bad PR, imho. …especially since the players went into an uproar about the same topic in the past and Arenanet did indeed give everyone the exclusive items.”

ANet gave everyone the exclusive items in the past? I don’t recall this. What items were those? They gave them to everyone or to those that complained? Because I can recall a number of posts where people complained previously and didn’t get these items. They were told no. It’s separate.

Astral Projections.7320:

@TheBlackLeach
“It is just bad PR, imho. …especially since the players went into an uproar about the same topic in the past and Arenanet did indeed give everyone the exclusive items.”

ANet gave everyone the exclusive items in the past? I don’t recall this. What items were those?

As someone already mentioned, the Wizard’kitten

The advert clearly states that new players would receive exclusive items, and after the community went into an uproar, the items were made free for all players.

Things Change sorry but I have played a lot of games where they offered Promo items for New Accounts and the long time players didn’t get those items.
Many older players cried and whined.
So in the end they took those promos off the table and no one got them again.
As someone else said if you buy a product and a better version comes out it is bad luck.
I don’t think any one is owed any thing here.

What about the items you received free that new players didn’t/don’t get? Should they get those items now? Or, wait….they should not get items you worked so hard for. So, you should get items they get, but they should not get items you got.

I think I understand how it works now. Best of luck on your suggestion.

Inculpatus cedo.9234:

What about the items you received free that new players didn’t/don’t get? Should they get those items now?

Yes.

Please?

Lol..there ya go!

Heck, I’d be happy if they brought back things that aren’t free for us people who weren’t around for them, like SAB, certain back items (like wings) and MOTHER KITTEN BUNNY EARS.

The comparison between the Wizard’s ‘hat give away and the new versions of the Digital Deluxe is apples and oranges. The reason why there were complaints about the Wizard’s ‘hat is because it was exclusive. That’s what people were upset about. There was no other way to get this item besides buying the new version of the game. Unless there are items in this version of the Digital Deluxe that are exclusive and not obtainable from playing or buying from the gem store, then your comparison doesn’t hold.

This seems to be their policy. Source

Gaile Gray
ArenaNet Forum Communications Team Lead
“According to our Marketing Team, the items you mention are from the Heroic Edition, not the Digital Deluxe Edition. The items are given to those who activated a new game account starting around the end of August and on into the future. Please keep in mind that with any developer, offerings and prices change over the life of a game. Just as your local department store doesn’t give this week’s bonus B1G1F offer to someone who purchased the a pair of shoes six months or a year ago, we’re not giving the new items to those who have had the pleasure of playing the game for the last many months.
However, I’d like to say more about the Heroic Edition items: all these items are available in the game. For those who have played for a while, it’s likely they already would have acquired the items or would find that they no longer are relevant.”

ANet does have a history of making exclusive/hard to get items items more easily attainable (Wizard’s ’hat, Mr. Sparkles). They do not have a history of giving away items that that are continuously for sale in the gem store or are available by playing the game.

As an aside, I find it interesting how most (if not all) examples of “You wouldn’t get it in this situation” involve real world, physical goods that must be manufactured rather than digital goods of which there are a limitless supply.

Filaha.1678:

As an aside, I find it interesting how most (if not all) examples of “You wouldn’t get it in this situation” involve real world, physical goods that must be manufactured rather than digital goods of which there are a limitless supply.

You wouldn’t download a car would you?

Astral Projections.7320:

“According to our Marketing Team, the items you mention are from the Heroic Edition, not the Digital Deluxe Edition.

Again, if that is indeed what she is referencing, then this becomes rather misinforming.

Also, I understand Arenanet’s stand on the issue, obviously.
(I don’t have the items)

I just feel like the whole thing screams bad marketing and misinformation

How is it misinforming?
The Digital Deluxe editions is the Heroic Edition PLUS some Deluxe only stuff. The items themselves ARE from the Heroic edition, but due to the fact that the Deluxe edition is a Heroic+ edition it would be rather silly to not have them included.

lordkrall.7241:

How is it misinforming?
The Digital Deluxe editions is the Heroic Edition PLUS some Deluxe only stuff. The items themselves ARE from the Heroic edition, but due to the fact that the Deluxe edition is a Heroic+ edition it would be rather silly to not have them included.

I understand everything completely, and don’t need any explanations as to what is considered Digital Deluxe and what is considered Heroic.

My point is I own a Digital Deluxe copy of the game.

According to the image on buy.guildwars2.com, the Digital Deluxe have all of the listed items.

I know that people are not given these items if they have owned the Digital Deluxe version of the game since launch, (obviously or this thread would not exist).

I am asking why players were not retroactively awarded items said to be contained in the Digital Deluxe edition of the game after they were added later.

Every player purchasing the game brand new receives the items in question, regardless of edition selected.

Why are the items listed as part of the editions rather than as a special promotion?

That is why I am saying its bad Marketing/PR.

Our PR person, Gaile (bless her heart) even stated that the items are not part of the digital deluxe edition….. when the image clearly shows otherwise.

It makes no sense.

Well, Gaile isn’t or wasn’t the ‘PR’ person, nor is she infallible. If you read all her posts, you will see she makes mistakes from time to time, just like any other human being.

Inculpatus cedo.9234:

Well, Gaile isn’t or wasn’t the ‘PR’ person, nor is she infallible. If you read all her posts, you will see she makes mistakes from time to time, just like any other human being.

Sorry, our “Forum Communications” person.

Either way, she is not held responsible for the marketing or the design/layout of the purchase options.

I would be inclined to side with Gaile more than I would with an image.

I don’t believe her to be wrong about this issue, and instead I believe its a mistake in the misleading marketing advert.