Guild Wars 2

The grasping hands pulled the outfit back into the mists! Repent, ye trick-or-treaters!

O.O

~EW

Gaile, while you guys are fixing the crashes, can you please fix the Charr tails for this outfit? theyre very unorganic in the way they move, with stick straight sections and sharp bends that no real living limb actually does. also, the female charrs get male tails. gross!

I bought it a few hours ago but I cannot equip it now, what’s going on ??

Alga.6498:

I bought it a few hours ago but I cannot equip it now, what’s going on ??

It was causing game crashes. You will be able to use it again once the problem is fixed.

Gaile Gray.6029:

We have temporarily disabled the ability to purchase or use the Ghostly Outfit. We will re-enable the outfit as soon as possible.

Alga.6498:

I bought it a few hours ago but I cannot equip it now, what’s going on ??

Literally the first post, dude.

It’s causing people with certain graphical settings to crash if anyone on the map is wearing the outfit. Some people can’t even load into their characters because of it.

We are having major issues in wvw atm, with enemies linking the outfit and still being able to putting it on, we have been losing points cos our whole group was DC’d half way through a cap.

Bought one a while ago. Nothing weird happens to me nor crash.

This is probably the wrong place to ask, but Bloodstone Glider for backpack skin please.

It also let me buy one without the expansion.
Edit: There’s no lock in the store for players without the expansion on this item. I went through with the purchase without notice. The glider was delivered, and I was allowed to add it to my wardrobe. I think I’ve seen gliders available to me in the past, but I went through with it this time half believing that at some point the game would stop me.

I’m not wearing the ghostly outfit and just started crashing today. Is this affecting players not even wearing the outfit. I get the crash report screen and the entire game freezes.

I never had any crashing issues, BUT my outfit is still visible. if it was supposed to be disabled its not working. i hope im not causing crashes for other people :/

Sesbog.8705:

Gaile Gray.6029:

Sesbog.8705:

Gaile Gray.6029:

We have temporarily disabled the ability to purchase or use the Ghostly Outfit. We will re-enable the outfit as soon as possible.

Topic of this bug was created a week ago, and only now you have seen it?

https://forum-en.gw2archive.eu/forum/support/bugs/Ghostly-Outfit-crash/first#post6378654

The item became available this morning. How would we have responded a week in the past?

item became available in the game client a week ago

early access to the codes of items a good solution to find possible bugs

Stop being unreasonable and giving Gaile a hard time.

SarahWitter.2317:

Felahr.9830:

I never had any crashing issues, BUT my outfit is still visible. if it was supposed to be disabled its not working. i hope im not causing crashes for other people :/

What player race are you?

Charr

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

I never had any crashing issues, BUT my outfit is still visible. if it was supposed to be disabled its not working. i hope im not causing crashes for other people :/

What player race are you?

Charr

Thank you. Are you showing your helm or having it hidden?

Showing, of course! Its the best part of the entire outfit

Outfits causing the game to crash has been going on for about 2 months. This just seems to be the most dramatic. I have submitted the “crash report” at least 30 times and have said as much a couple times.

I would assume that your suggestion of changing animation settings from low to med/high may fix those as well, but the Ghostly Outfit is NOT the only outfit causing this.

I’m still crashing even when set to “medium” or “high”

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

I never had any crashing issues, BUT my outfit is still visible. if it was supposed to be disabled its not working. i hope im not causing crashes for other people :/

What player race are you?

Charr

Thank you. Are you showing your helm or having it hidden?

Showing, of course! Its the best part of the entire outfit

Unfortunately, our internal tests are showing that it is most likely tied to the helm. So it is possible that you may be crashing other people’s clients that see you while they have low animation settings. None of this is official yet since we’re still investigating but since you asked…

I’ll share your feedback on the helm with its creators

(I have the outfit too!)

Right, my point was that “We have temporarily disabled the ability to purchase or use the Ghostly Outfit. We will re-enable the outfit as soon as possible.” I shouldnt even be able to WEAR my outfit. Its supposed to be temporarily disabled. And its not. So just letting you know that whatever was supposed to disable my outfit isnt working

You should temporarily ban all people who have this outfit. These people are crashing half our squad in WvW all the time. Literally unplayable.

Gaile Gray.6029:

Edit to add: If you’re referring to a comment about data-mined content, we do not engage in conversation on the topic of data-mined content any more than we engage in conversations about alleged leaks.

Nobody is asking for you to engage in conversation about data-mined content. But when said data-mining let people discover such critical bug and make you aware of it, I don’t think it would be insane to imagine you take advantage of this situation (and free pre-release QA) to take a look at the bug before release. Not engaging in conversation doesn’t mean putting hands on your eyes, ignoring stuff, and suddenly discover the bug when it goes live for real and then have to rush a fix and disable stuff …

edit : also, I got crashes in wvw, supposedly because of the outfit (other than that, didn’t get any crash since DS was fixed – also a lot other people around were blaming a guy wearing outfit). I have every settings on max already. So the workaround doesn’t work for everyone

Malediktus.3740:

You should temporarily ban all people who have this outfit. These people are crashing half our squad in WvW all the time. Literally unplayable.

Why would they suspend people for wearing an outfit they purchased from the gem store? Yeah that wouldn’t cause a flood of complaints…. That’s ridiculous. Just take a break until it’s fixed or also try to change the animation settings as mentioned above.

JustTrogdor.7892:

Malediktus.3740:

You should temporarily ban all people who have this outfit. These people are crashing half our squad in WvW all the time. Literally unplayable.

Why would they suspend people for wearing an outfit they purchased from the gem store? Yeah that wouldn’t cause a flood of complaints…. That’s ridiculous. Just take a break until it’s fixed or also try to change the animation settings as mentioned above.

Because a tiny amount of players make the game literally unplayable for many. It gives Anet a lot worse image if they let everyone suffer instead of the few people who already bought the outfit.

Take a break then if you can’t handle it. Suspending accounts because someone bought a gem store item would cause even more anger and rage than waiting for the fix. WvW will still be there when it’s fixed.

Also I have not had a problem since I set my animations to medium.

JustTrogdor.7892:

Take a break then if you can’t handle it. Suspending accounts because someone bought a gem store item would cause even more anger and rage than waiting for the fix. WvW will still be there when it’s fixed.

Also I have not had a problem since I set my animations to medium.

As I said why should I take a break if a tiny amount of players make the game unplayable? That is Anets job to remove those players even if they might not do it on purpose.

Besides the bug is known for a week (due to the chat codes) already, so Anet should feel ashamed that they released the outfit before fixing it.

Because maybe a break would do you some good.

Well it was pretty clear that the outfit was going to get released during the Halloween period and if the chat code is already crashing people it should be an alarm sign to not
release the outfit without additional testing.

I am sorry if we have to disagree here Gaile.

Chat codes are always a risk because even if they are data mined you can post them everywhere and crash other people even if they did not ask for the data mining. So all chat codes must be tested before enabling them to the public.

Is this going to be fixed some time today, is what I would like to know. Though I suppose if it’s under investigation, I probably have as much knowledge of when it will be resolved as those who are actually doing the work.

Would appreciate a post here when things are fixed, though. I don’t intend on logging in again until it’s figured out because I’ve crashed at least 5 times now and it’s not worth the frustration.

Currently there are people from WvW guilds who intentionally wear the outfit to crash opponents, should I report people who wear the oufit despite knowing it makes people crash?

Malediktus.3740:

Well it was pretty clear that the outfit was going to get released during the Halloween period and if the chat code is already crashing people it should be an alarm sign to not
release the outfit without additional testing.

I am sorry if we have to disagree here Gaile.

Chat codes are always a risk because even if they are data mined you can post them everywhere and crash other people even if they did not ask for the data mining. So all chat codes must be tested before enabling them to the public.

Eeeeeeeeexxxxxcept, as Gaile has already explained, they do not use data mined chat codes in their overall work procedures. So it’s not going to be on their radar as a potential problem, and you shouldn’t expect them to know of the problem.

Gaile’s completely right on how it would be a waste of ANet’s time and resources, or any company’s for that matter, to utilized data mined information.

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

I never had any crashing issues, BUT my outfit is still visible. if it was supposed to be disabled its not working. i hope im not causing crashes for other people :/

What player race are you?

Charr

Thank you. Are you showing your helm or having it hidden?

Showing, of course! Its the best part of the entire outfit

Unfortunately, our internal tests are showing that it is most likely tied to the helm. So it is possible that you may be crashing other people’s clients that see you while they have low animation settings.

You have to admit, this is pretty funny.

Lowly peasants are not allowed to gaze upon my glorious self! Die from my glory!

lol

http://i.imgur.com/jZK2I3x.jpg

Can you just refund gems and delete this outfit since you obviously can’t fix it.

Still crashing with higher settings.

In WvW, some people intentionally wear it to make ppl crash.

Malediktus.3740:

Currently there are people from WvW guilds who intentionally wear the outfit to crash opponents, should I report people who wear the oufit despite knowing it makes people crash?

That’d be a waste of time, because:

a) there’d be people out there unaware of the problem, and

b) you’d have a hard time proving they were doing it to make other systems crash. If they state in chat, then maybe you would have a case with the report.

SarahWitter.2317:

SpellOfIniquity.1780:

Is this going to be fixed some time today, is what I would like to know. Though I suppose if it’s under investigation, I probably have as much knowledge of when it will be resolved as those who are actually doing the work.

Would appreciate a post here when things are fixed, though. I don’t intend on logging in again until it’s figured out because I’ve crashed at least 5 times now and it’s not worth the frustration.

Have you tried the workaround above that Gaile posted? I’m interested in knowing if it helps your case. I imagine you are getting in game (past character select) before crashing?

Yes; we will continue to communicate as much as we can about this issue!

I almost exclusively do WvW. My settings were all on medium/high prior to seeing the work around solution so I didn’t need to change anything. I was able to preview the outfit before it was released with no problems. Now, however, if someone pings it in chat or is around me wearing it, regardless of whether I click on the outfit or can even see the person in the outfit, I crash.

The last time I got in to EBG, I asked if someone was wearing it and someone said yes. When I got near our zerg, I crashed.

The first couple times I crashed, it was someone pinging it in chat to be a troll. I wasn’t clicking on the link and it was still crashing me every time it appeared in chat. I just gave up signing back on after the fourth or fifth time because I figured it would be resolved in an hour or so. I don’t know how coding works and such so apparently it’s a more complicated issue than I had first guessed since it’s now like 3 hours later.

Not trying to be snarky just so that’s clear.

escapegoat.2894:

Malediktus.3740:

Well it was pretty clear that the outfit was going to get released during the Halloween period and if the chat code is already crashing people it should be an alarm sign to not
release the outfit without additional testing.

I am sorry if we have to disagree here Gaile.

Chat codes are always a risk because even if they are data mined you can post them everywhere and crash other people even if they did not ask for the data mining. So all chat codes must be tested before enabling them to the public.

Eeeeeeeeexxxxxcept, as Gaile has already explained, they do not use data mined chat codes in their overall work procedures. So it’s not going to be on their radar as a potential problem, and you shouldn’t expect them to know of the problem.

Gaile’s completely right on how it would be a waste of ANet’s time and resources, or any company’s for that matter, to utilized data mined information.

Sadly if faulty chat codes exists some people will find it and use it to grief other people. I lost count how often I have been crashed by people posting faulty item codes over the last years.
It is not just data miners who get affected by overlooking it.

To the people who are harassing Gaile about knowing of this issue a week ago, consider this. While Anet has chosen to look the other way with regards with dataminers, even the beloved That_Shaman, it still doesn’t change the fact that it’s against their EULA. At the end of the day, our game client is still their intellectual property and we are still bound by their EULA. They can place whatever they want in the .dat file – It being there doesn’t supersede their rules on datamining. So in short, get over it and be appreciative that Anet even allows dataminers to post things. In reality, they don’t have to.

Razor.9872:

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

I never had any crashing issues, BUT my outfit is still visible. if it was supposed to be disabled its not working. i hope im not causing crashes for other people :/

What player race are you?

Charr

Thank you. Are you showing your helm or having it hidden?

Showing, of course! Its the best part of the entire outfit

Unfortunately, our internal tests are showing that it is most likely tied to the helm. So it is possible that you may be crashing other people’s clients that see you while they have low animation settings.

You have to admit, this is pretty funny.

Lowly peasants are not allowed to gaze upon my glorious self! Die from my glory!

lol

If they ever make a second set of legendary armors, they could use this as the effect, and use your line as the error message on crash.

~EW

This is not the first outfit to make other players crash. This has been happening, in the exact same way for some of us (with a different outfit) for 10 weeks. Submitted more crash reports than I can recall.

EphemeralWallaby.7643:

Razor.9872:

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

SarahWitter.2317:

Felahr.9830:

I never had any crashing issues, BUT my outfit is still visible. if it was supposed to be disabled its not working. i hope im not causing crashes for other people :/

What player race are you?

Charr

Thank you. Are you showing your helm or having it hidden?

Showing, of course! Its the best part of the entire outfit

Unfortunately, our internal tests are showing that it is most likely tied to the helm. So it is possible that you may be crashing other people’s clients that see you while they have low animation settings.

You have to admit, this is pretty funny.

Lowly peasants are not allowed to gaze upon my glorious self! Die from my glory!

lol

If they ever make a second set of legendary armors, they could use this as the effect, and use your line as the error message on crash.

~EW

11/10 would approve
+1

AlphaWolf.2709:

To the people who are harassing Gaile about knowing of this issue a week ago, consider this. While Anet has chosen to look the other way with regards with dataminers, even the beloved That_Shaman, it still doesn’t change the fact that it’s against their EULA. At the end of the day, our game client is still their intellectual property and we are still bound by their EULA. They can place whatever they want in the .dat file – It being there doesn’t supersede their rules on datamining. So in short, get over it and be appreciative that Anet even allows dataminers to post things. In reality, they don’t have to.

I do not see anyone harassing Gaile, I only see people disagreeing with how it got handled simply because the bug got found thanks to data miners.
Preventing data mining is basically impossible unless Anet would use sophisticated encryption methods which would harm the performance of the game or always patch in everything last minute. If there would be an easy fix for data mining it would be widely in gaming industry used because about every online game I ever played got data miners.

nanael the angel.2659:

I am unable to log into my account to even change the settings to high.
outfit iss tuck on my guardian which was the last toon I used, hence the moment I log in and it tries to preview her, game crashes, and a lot of text disappears in the options panel. Please help D;

dont log in to her. unless you mean the character line-up crashes

nanael the angel.2659:

I am unable to log into my account to even change the settings to high.
outfit iss tuck on my guardian which was the last toon I used, hence the moment I log in and it tries to preview her, game crashes, and a lot of text disappears in the options panel. Please help D;

You can change the graphics at character select. The gear icon at top left on the UI is available.

You might to be able to change your animation setting from outside the client by browsing to “appdata/Guild Wars 2/” on your PC and accessing the file “GFXSettings.Gw2-64.exe.xml” with the text editor of your choice. The line in question would be #53 (should look somewhat like
<OPTION Name=“animation” Registered=“True” Type=“Enum” Value=“low”>
)
which you’d want to change to either
<OPTION Name=“animation” Registered=“True” Type=“Enum” Value=“medium”>
or
<OPTION Name=“animation” Registered=“True” Type=“Enum” Value=“high”>

Worked for me to change video settings whitout the client being run (although I don’t have any issue with the outfit yet)