How do you manage your support tickets?

How do you manage your support tickets?

in Guild Wars 2 Discussion

Posted by: Kelly.5293

Kelly.5293

Q:

I cant even find the ones i submitted.

thanks

How do you manage your support tickets?

in Guild Wars 2 Discussion

Posted by: Wanze.8410

Wanze.8410

When you submit a report, you usually get an email response with a confirmation that they received your report and your ticket number. IF you have anything to add to that report, reply to the email, they sent you.
Usually within 72 hours a CS Agent will reply by email to your report.

Tin Foil [HATS]-Hardcore BLTC-PvP Guild
Bloin – Running around, tagging Keeps, getting whack on Scoobie Snacks.

How do you manage your support tickets?

in Guild Wars 2 Discussion

Posted by: Astral Projections.7320

Astral Projections.7320

If OP is talking about old, resolved tickets which iirc could be found from a list, then those have to be found by looking at old emails now. They removed that list when they updated the ticket system some months back.