Guild Wars 2

…for the actions they commit that ruin the ‘service’ their customers have paid for. Yes, I am aware the walls of text that Arenanet waves at us entitle them to do anything to their game, but as a paying customer is a bit of integrity that much to ask for? We paid for a service and as such we expect it to run smoothly as advertised. You’d expect that of your telephone service, your electricity service, etc.

What I’m talking about is the constant blunders each and every patch introduces. More often than not, every player is affected by it in some way. The most recent one that comes to mind is the issue of Giver’s items having exactly no effect at all in the area of boon/condition duration increase. How many people have bought/crafted one of these items now? Not only does Arenanet not issue formal statements about these things, they refuse to even acknowledge the bug exists. Or is having broken items circulate the trading post also part of the grand scheme of keeping the economy alive? If that’s the case, then well played.

On the issue of no statements; lets look at the controversial issue of players banned for mistakes made by the devs, the most recent being the snowflake accessories. Some of these instances live completely in the grey area. Remember when that Kripp guy found a way to convert karma into gold? Who made that possible in the first place. Arenanet. Guess what guys: Superior Rune of Lyssa sells for 3 gold a pop and the only way you can get it is by salvaging a piece of 42k Karma armor. Brave enough to try it?

There’s simply very little feedback and even less acknowledgement for things that have gone awry. You wasted 2 hours getting to Bjarl on COE1 and he was bugged? Too bad! You wasted gold buying certain items that don’t work? Too bad!

I honestly have to agree, earlier today wasted around 2 hours in fractal 20 and couldn’t pass the volcano level because the boss fight is stupidly hard, the time we was going to down it – it bugged and fully healed back to 100%

There has been a morass of problems since launch, alot have been fixed ~ but at the cost of breaking other components.

You guys are seriously out for blood.

What about the people who QA’d it, and let it slip through testing? What about the person who designed it in the first place (for cases like Lyssa runes coming in Karma armor)? What about the person who made a comment on the forums that got misinterpreted in a way that turned out to be false?

How do you think they should be held accountable, exactly?

EDIT: ^^^ Did it actually bug or did you guys stop attacking it and it reset because it went out of combat? I’ve never seen the former, but I’ve seen the latter quite often, which is usually when most of the party is dead and one guy’s running around ressing people and no one’s keeping aggro on the boss.

They are already accountable.

TsukasaHiiragi.9730:

I honestly have to agree, earlier today wasted around 2 hours in fractal 20 and couldn’t pass the volcano level because the boss fight is stupidly hard, the time we was going to down it – it bugged and fully healed back to 100%

There has been a morass of problems since launch, alot have been fixed ~ but at the cost of breaking other components.

I’ve put up with a lot of bugs like that for a while but the Giver’s items feel like a final gigantic slap to the face. It’s not that I want to use these items badly but for that issue to have entered the game, it could only mean there was ZERO testing done on it in the first place. And when the problem has surfaced they make an equally similar ZERO effort to acknowledge it. This is not professional integrity.

Colbear.6425:

You guys are seriously out for blood.

What about the people who QA’d it, and let it slip through testing? What about the person who designed it in the first place (for cases like Lyssa runes coming in Karma armor)? What about the person who made a comment on the forums that got misinterpreted in a way that turned out to be false?

How do you think they should be held accountable, exactly?

EDIT: ^^^ Did it actually bug or did you guys stop attacking it and it reset because it went out of combat? I’ve never seen the former, but I’ve seen the latter quite often, which is usually when most of the party is dead and one guy’s running around ressing people and no one’s keeping aggro on the boss.

On that Imbued Shaman you’re almost always going to be ressing someone, if the boss concentrates all of its attacks on one player, no one can survive it – even with managing to dodge some of them, which with both know…is really hard.

The problem isn’t with agony or anything like that, is really the amount of elementals per shield phase that spawns, it is pretty stupid considering each one is dangerous enough, factor in 20 of those running around + lava pits + boss randomly AoEing – someone is going to die

Colbear.6425:

You guys are seriously out for blood.

What about the people who QA’d it, and let it slip through testing? What about the person who designed it in the first place (for cases like Lyssa runes coming in Karma armor)? What about the person who made a comment on the forums that got misinterpreted in a way that turned out to be false?

How do you think they should be held accountable, exactly?

EDIT: ^^^ Did it actually bug or did you guys stop attacking it and it reset because it went out of combat? I’ve never seen the former, but I’ve seen the latter quite often, which is usually when most of the party is dead and one guy’s running around ressing people and no one’s keeping aggro on the boss.

I’m not saying I can run a dev team better than they can but I’m also not the only person to see that the kitten has hit the fan. Perhaps they should assess the way they approach the introduction of content, and its correlation to bugs it introduces? Perhaps they should acknowledge the issues been presented? Honestly, every bug topic on the bug support subforum here should have a red reply. Whether it’s just saying that the topic creator is bonkers and there are no problems, or to simply tell the person that that bug is accounted for. If Arenanet can’t even do this they are either seriously understaffed or they really don’t give a crap.

They are accountable.

All of these things add to customer dissatisfaction.

Dissatisfied customers will often leave the game and voice their complaints, especially in todays MMO market that is a huge deal because most new releases are bad WoW clones and people will generally fish for how people feel about the game before buying it.

With enough dissatisfied customers the game will crash and burn, regardless of its merits due to negative advertising.

ANet and its staff are accountable because they will get less money and may even lose their jobs. If you are after a public apology etc, then yes it’s good PR, but ANet isn’t exactly known for good PR practices.

I was about to sit back with popcorn to enjoy a good rage thread, but I actually find it very relevant. The lack of response in all subforums except from tech support and the likes hurts my eyes a bit. And I do find I always have to go out of my way to find info about current bugs.

Your post is spot on, OP. I really hope you get some feedback.

Colbear.6425:

Yes, something should be done, and yes, their QA process seems to be shoddy, which in my experience tends to be a combination of a) lazy QA and b) too much pressure from Product to MAKE DEADLINES THIS IS SUPER IMPORTANT WE HAVE TO GET IT OUT RIGHT NOW. And, of course, c) developers not being perfect.

But exactly what you say – they need to reassess how they approach adding new content, and they need to slow down on “WE’RE GONNA GET SOMETHING OUT EVERY MONTH” if they can’t make it somethiing unbuggy. ANet seems to be running on a “the wintersday event has to happen a week before christmas” and “monthly new content” and “add new stuff new stuff new stuff we need it” kind of mentality when they should be cleaning up existing content instead.

But if that’s a problem, you don’t punish the guy at the end of the chain who happens to be the one who presses the wrong buttons. You have to restructure the entire system, because there’s supposed to be multiple checks in place that make sure gamebreaking bugs don’t end up in the live product, and if those checks aren’t happening, then you have to ask why and address that underlying issue.

Also I think they’re understaffed.

http://www.arena.net/jobs/

Looks like they’re hiring for quite a few slots. Hilariously, including a “Head of PR”, which means there probably wasn’t one before. Welp.

^^^ The company as a whole and the staff as a unit should be held accountable. Individuals should not, unless you’re talking about executives, because individuals don’t hold the kind of power you’re thinking.

What you said reminds me of why Arenanet wanted to make GW2 in the first place. They weren’t exactly having troubles meeting the 6months per expansion deadline but they did say that it wasn’t working out, and that there were too many features they could not add in the framework of GW1. See, look at that, acknowledgement and acceptance, the first step to recovery!

I think the problem in general is issues like this have been a problem before launch, and still are a problem today. Sure, you can say they are under-staffed but after the QA panel alot of questions was answered but has anything actually happened in regards to fixing the game?

I mean, personally I think it’s because there’s a pressure (real or imaginary) there that’s driving them to put out new content (lost shores, fractals, all the temporary event activities from Halloween and Wintersday), comparatively worthless content (PvP balance stuff, but then, who am I to say that my wants are more important than a PvPers), or reactionary content (“you guys complained about dungeons so we’re gonna spend a month reworking them”, “you guys complained about drop rates so we’re gonna spend a month making a new way to get the item you want”, fractals + fractal fixes).

And that pressure might be “players are leaving because there’s no endgame” or “we’re not making enough money compared to how much we’re spending on X and someone thinks this bad idea is really a good idea” or even “well the people who spend thousands of dollars on this game are asking for this feature”. Or it might be something else, who knows.

I really do think ANet needs to fix up existing content instead of trying to throw in new, flawed content, over and over again. But they seem set on adding new content instead (the event page has a thing on the top that implies monthly content updates), which, well.

I think it’s a bad call.

Colbear.6425:

I mean, personally I think it’s because there’s a pressure (real or imaginary) there that’s driving them to put out new content (lost shores, fractals, all the temporary event activities from Halloween and Wintersday), comparatively worthless content (PvP balance stuff, but then, who am I to say that my wants are more important than a PvPers), or reactionary content (“you guys complained about dungeons so we’re gonna spend a month reworking them”, “you guys complained about drop rates so we’re gonna spend a month making a new way to get the item you want”, fractals + fractal fixes).

And that pressure might be “players are leaving because there’s no endgame” or “we’re not making enough money compared to how much we’re spending on X and someone thinks this bad idea is really a good idea” or even “well the people who spend thousands of dollars on this game are asking for this feature”. Or it might be something else, who knows.

I really do think ANet needs to fix up existing content instead of trying to throw in new, flawed content, over and over again. But they seem set on adding new content instead (the event page has a thing on the top that implies monthly content updates), which, well.

I think it’s a bad call.

I’m a big supporter of ‘fix it before new content releases’ but the last time one of those topics came up on the forums, opinions were quite divided. To each their own.

Personally I think the bug fix team in Arenanet are either really bad at their jobs or just lazy. I’m not trying to insult them but get this:

Signet of the Locust on the necromancer got buffed from +10% movespeed to +25%. The tooltip however, did not change. Should the tooltip have changed? Yes. Does this look like an elementary mistake? Very much yes. Should it be difficult to change? No.

And answer this? How long does Virtue of Justice last for when activated? It says 5 seconds, it lasts for 4 seconds. Which one is correct? I’m not sure. I can imagine some people saying ‘tooltip changes aren’t as relevant with actual bug fixes’ but at the same time, tooltip changes SHOULDN’T be difficult to do. If they are, then perhaps the method of scripting this stuff is just way too complex for a simple task. Tooltip inaccuracies just makes the game REEK of lack of polish.

kKagari.6804:

I’ve put up with a lot of bugs like that for a while but the Giver’s items feel like a final gigantic slap to the face. It’s not that I want to use these items badly but for that issue to have entered the game, it could only mean there was ZERO testing done on it in the first place. And when the problem has surfaced they make an equally similar ZERO effort to acknowledge it. This is not professional integrity.

Its pretty clear that the review and QA processes at anet are virtually non-existant. Seems to me that they lack the resources to properly support an mmo of this scale.

Ehhhhh, yeaaaaah. I don’t really understand how something like that can get through unless people are overworked and making more mistakes than normal, or there’s not a good QA team to notice these things.

But so long as I don’t know why these mistakes are happening, I’m not going to call people lazy or bad at their jobs. I make mistakes when I’m overworked, but I should never be overworked. If I’m being overworked, even if I haven’t yet introduced, say, a gamebreaking bug, something has already gone wrong.

I don’t know where the tooltip text is located relative to “what does the tooltip actually do”, because it’s also possible that bad architecture has messed things up so that it shouldn’t be difficult to do, but is. Which, you know, sloppy and bad form. But apportioning blame doesn’t help, and speculating doesn’t even really do anything either.

I’m just gonna say, as you say, “it makes the game look unpolished, it looks unprofessional, and it’s really not helpful because it’s fixing one bug while making another. It needs to be fixed and things like this need to stop happening.”

There’s no way I can know exactly what caused it to happen, and finding that out isn’t my problem. That’s ANet’s problem, and they should figure it out and fix dumb embarrassing stuff like that (and like the other dumb embarrassing stuff like “giver gear doesnt work at all”).

I can accept mistakes but I am about at my limit with the lack of communication. They have a pretty game breaking bug that has been affecting a lot of logitech and razer gaming mice and there is a 6 page, 3 month old thread where the only responses have been to submit a ticket. No word on if they are even working on the problem.

I enjoy playing this game but the past few days I have been spending my free time looking for something else to play because this game is broken for me and from the lack of feedback I can only assume it will stay that way.

Colbear.6425:

Isn’t Prayer to Dwayna is a pretty bad healing skill lol. Also that one actually makes sense – if the trait triggers on “skills with name x, y, or z”, versus “trigger on skills that have attribute X” (and all skills have attributes that determine if they’re healing or shout or whatever), it’d make sense that someone forgot to add the racial skills into it.

Not to say it shouldn’t be fixed, obviously, but it’s not a braindead obvious bug like “giver gear doesn’t do anything”.

Prayer to Dwayna isn’t bad, its under-rated. It gives set amount of healing compared to Ether-Feast which can give ‘slightly’ more if you have illusions up, its a trade off between guaranteed healing rate and taking a gamble for more.

I’m sure they are working hard and have also worked hard to deliver to us a fantastic game but it doe’s not seem to live up to the promises that were made long ago.

edjahman.9104:

I’m sure they are working hard and have also worked hard to deliver to us a fantastic game but it doe’s not seem to live up to the promises that were made long ago.

Its not really about working harder, its about working better. If all their hardwork falls to pieces like it does now, theres no point to it. They really need to start getting things right on the first go.

I see the Anet staff today as cruel, heartless, and desensitised.

They are not the same people that put their heart and souls into Guild Wars 1. Even though many of them wear the same names they did years ago. The years have changed them, and not for the better. The community was the lifeblood of guild wars. This no longer the case. The gemstore is now.

We shouldn’t have to look back to guild wars 1 to remember what standard Anet staff should be held to. They forged it themselves. It’s just so disheartening to see the lack of these standards in guild wars 2.

Oh for the love of pie…

Listen, if you don’t like the game just stop playing it.

If you do like the game but are endlessly frustrated by some problem or another then either take a break for a while or do something else in-game.

Seriously, this expectation that the developers of the game are going to answer to YOU PERSONALLY is just insane. Step back and get some perspective: it’s a GAME.

Your giving them money for the game entitles you to log into the servers and play — nothing more or less. You aren’t “owed” anything from anyone at ArenaNet beyond this basic agreement.

Tiresias.6473:

Oh for the love of pie…

Listen, if you don’t like the game just stop playing it.

If you do like the game but are endlessly frustrated by some problem or another then either take a break for a while or do something else in-game.

Seriously, this expectation that the developers of the game are going to answer to YOU PERSONALLY is just insane. Step back and get some perspective: it’s a GAME.

Your giving them money for the game entitles you to log into the servers and play — nothing more or less. You aren’t “owed” anything from anyone at ArenaNet beyond this basic agreement.

That’s your opinion and its fine, but other people will disagree. What good is logging on and playing in a broken game. That’s not what we paid for. When customers put coin and effort, and to some; passion, in a game, they are entitled to expect some things from the developer. There is nothing insane about that. Just because it is a game does cheapen that expectation. If you bought a new car and the air conditioning didn’t work, does it make any sense for me to tell you ‘its just a car’.

devs are never held accountable … jesus this must be your first mmo

i have played them all and even when they have done the most game breaking patches… policy changes even billing changes…

never have i seen them come to bear…

sure theres probably the odd instance of a dev .. lead or otherwise fessing up in a note of apology or something along them lines

but its not like we can start a class action law suit… i mean you signed the yes i agree check mark…

with out reading it.. lol

if i made my dream mmo.. sure i would have a forum.. but everything i put on it would be trolling the players…

in the end i would never listen to them.. and do what ever the hell i wanted…

if the game was good enough … they would like it…

hey wait a min.. that sounds familiar

kKagari.6804:

TsukasaHiiragi.9730:

I honestly have to agree, earlier today wasted around 2 hours in fractal 20 and couldn’t pass the volcano level because the boss fight is stupidly hard, the time we was going to down it – it bugged and fully healed back to 100%

There has been a morass of problems since launch, alot have been fixed ~ but at the cost of breaking other components.

I’ve put up with a lot of bugs like that for a while but the Giver’s items feel like a final gigantic slap to the face. It’s not that I want to use these items badly but for that issue to have entered the game, it could only mean there was ZERO testing done on it in the first place. And when the problem has surfaced they make an equally similar ZERO effort to acknowledge it. This is not professional integrity.

While fractals are very buggy, OP was just raging that he couldn’t clear 20 with his group because the boss reset due to no one in the group bothering to hold aggro to the boss.

ANet used to hold themselves accountable. They used to have really great PR (Gaile Gray is still awesome and I respect her immensely for all the amazing work she has done for the community). But somewhere in the transition from GW1 to GW2 everything went awry.

Also I think releasing an MMO late in the year is always a bad, bad, bad idea. There are too many holidays, you have too many people playing the game during those holidays and too little fixing/developing going on. It’s a bad situation and the releases never seem to go well.

-EDIT- Not that the GW2 release didn’t go well. It just launched with many surprisingly (from ANet) large bugs/glitches whatever.

morrolan.9608:

kKagari.6804:

I’ve put up with a lot of bugs like that for a while but the Giver’s items feel like a final gigantic slap to the face. It’s not that I want to use these items badly but for that issue to have entered the game, it could only mean there was ZERO testing done on it in the first place. And when the problem has surfaced they make an equally similar ZERO effort to acknowledge it. This is not professional integrity.

Its pretty clear that the review and QA processes at anet are virtually non-existant. Seems to me that they lack the resources to properly support an mmo of this scale.

There’s a lot that goes into testing software. You two sure you know enough about it to say they have ZERO testing? Sorry…but yeah. No. There some things you just can’t predict when things go live. No matter how many test cases you write. Any programmer will tell you that. Not about resources, not about thoughtfulness, sometimes there are problems that can come out of nowhere.

Taking so long to fix it when they clearly have a reliable build distribution system? That’s interesting. That makes me think it’s more of a management or structure problem than the devs and QA team… but they’ve over all done a great job.

bamono.7098:

morrolan.9608:

kKagari.6804:

I’ve put up with a lot of bugs like that for a while but the Giver’s items feel like a final gigantic slap to the face. It’s not that I want to use these items badly but for that issue to have entered the game, it could only mean there was ZERO testing done on it in the first place. And when the problem has surfaced they make an equally similar ZERO effort to acknowledge it. This is not professional integrity.

Its pretty clear that the review and QA processes at anet are virtually non-existant. Seems to me that they lack the resources to properly support an mmo of this scale.

There’s a lot that goes into testing software. You two sure you know enough about it to say they have ZERO testing? Sorry…but yeah. No. There some things you just can’t predict when things go live. No matter how many test cases you write. Any programmer will tell you that. Not about resources, not about thoughtfulness, sometimes there are problems that can come out of nowhere.

Taking so long to fix it when they clearly have a reliable build distribution system? That’s interesting. That makes me think it’s more of a management or structure problem than the devs and QA team… but they’ve over all done a great job.

Please think about this logically. The item has zero effect. It is NOT failing due to an obscure situation, or a complex chain of events. It is failing at its BASIC functionality. If it was tested, WHY would this not have been noticed? If it was noticed, why was it still released?

Just two words: beta server. Now.

kKagari.6804:

bamono.7098:

morrolan.9608:

kKagari.6804:

I’ve put up with a lot of bugs like that for a while but the Giver’s items feel like a final gigantic slap to the face. It’s not that I want to use these items badly but for that issue to have entered the game, it could only mean there was ZERO testing done on it in the first place. And when the problem has surfaced they make an equally similar ZERO effort to acknowledge it. This is not professional integrity.

Its pretty clear that the review and QA processes at anet are virtually non-existant. Seems to me that they lack the resources to properly support an mmo of this scale.

There’s a lot that goes into testing software. You two sure you know enough about it to say they have ZERO testing? Sorry…but yeah. No. There some things you just can’t predict when things go live. No matter how many test cases you write. Any programmer will tell you that. Not about resources, not about thoughtfulness, sometimes there are problems that can come out of nowhere.

Taking so long to fix it when they clearly have a reliable build distribution system? That’s interesting. That makes me think it’s more of a management or structure problem than the devs and QA team… but they’ve over all done a great job.

Please think about this logically. The item has zero effect. It is NOT failing due to an obscure situation, or a complex chain of events. It is failing at its BASIC functionality. If it was tested, WHY would this not have been noticed? If it was noticed, why was it still released?

Ok, logic. Live Build != Test Build. Test Servers != Live Servers. Both are true. You can’t predict the future, neither can Anet. Bugs can and WILL happen in software development. It’s not about the bug, it’s about the response.

Nobody (reasonable) thinks that GW2 was supposed to launch with no bugs. However, many of the currently existing bugs (such as the z-axis based pathing bug which makes mobs go invulnerable and makes pets stupid) were known during alpha and still aren’t fixed. And I could see if it happened and that were just one of two or three big bugs. But the list is/was extensive, even for an MMO. Now, I trust ANet to work on them. And within a couple of years they will mostly be gone. SNAFU for MMO’s.

bamono.7098:

kKagari.6804:

bamono.7098:

morrolan.9608:

kKagari.6804:

I’ve put up with a lot of bugs like that for a while but the Giver’s items feel like a final gigantic slap to the face. It’s not that I want to use these items badly but for that issue to have entered the game, it could only mean there was ZERO testing done on it in the first place. And when the problem has surfaced they make an equally similar ZERO effort to acknowledge it. This is not professional integrity.

Its pretty clear that the review and QA processes at anet are virtually non-existant. Seems to me that they lack the resources to properly support an mmo of this scale.

There’s a lot that goes into testing software. You two sure you know enough about it to say they have ZERO testing? Sorry…but yeah. No. There some things you just can’t predict when things go live. No matter how many test cases you write. Any programmer will tell you that. Not about resources, not about thoughtfulness, sometimes there are problems that can come out of nowhere.

Taking so long to fix it when they clearly have a reliable build distribution system? That’s interesting. That makes me think it’s more of a management or structure problem than the devs and QA team… but they’ve over all done a great job.

Please think about this logically. The item has zero effect. It is NOT failing due to an obscure situation, or a complex chain of events. It is failing at its BASIC functionality. If it was tested, WHY would this not have been noticed? If it was noticed, why was it still released?

Ok, logic. Live Build != Test Build. Test Servers != Live Servers. Both are true. You can’t predict the future, neither can Anet. Bugs can and WILL happen in software development. It’s not about the bug, it’s about the response.

Lets question both sides of the coin; we can’t actually prove which scenario is correct without covert operations into the heart of Arenanet.

I believe no testing was done for the Giver’s items, perhaps they were pressed for time. However, the process of adding additional boon/condition duration SHOULD be a simple programming task; they have succeeded doing this in the past (see runes) and the actual process doesn’t require specific circumstances and triggers. It shouldn’t, because if it did, perhaps they are making their in game processes too complex than necessary. You’d expect by now that for every item that gives +x to power, to give +x to power, because it’d be a rehashed programming script that they should have confidence in producing 100% of the time without error. This could only mean that the script that is not working in the Giver’s items were copied over incorrectly AND they were not tested.

TLDR: Simple functions, errors should have been easy to pick up, was not picked up, .’. probably was not tested.

But your claim can also be correct; it worked on the test server, but not on the live server. This would not be the first instance of glitches happening in GW2. That leads me to think, perhaps Arenanet needs to rethink their approach to using the test server. What good, is a test server, if you can not be relatively confident the changes brought over to the live server will mimic the success found on the test server?

I’m not sure what is more worrying, that the devs are tripping over simple functions or that their test servers are completely pointless in the process of QA.

Response: Yes I too believe, bug resolution is all about the response. Here are the individual topics of people reporting this bug:

https://forum-en.gw2archive.eu/forum/support/bugs/Snowflake-Jewlery-boon-duration-broke

https://forum-en.gw2archive.eu/forum/support/bugs/Giver-s-10-Condition-Duration-doesn-t-work

https://forum-en.gw2archive.eu/forum/support/bugs/Giver-s-Pearl-Weapons-cond-bug

https://forum-en.gw2archive.eu/forum/support/bugs/Giver-Snowflake-give-no-Boon-Duration

https://forum-en.gw2archive.eu/forum/support/bugs/Giver-s-Weapons

https://forum-en.gw2archive.eu/forum/support/bugs/Giver-s-Inscription-Condition-Duration-Bug

None of which has even been acknowledged by Arenanet. We know they are equipped to do so; they can make a forum statement or just block the item via the red text ‘content currently disabled’ in game message. But we see none of this.

It is appalling because if you were to craft a rare/exotic giver’s weapon/accessory right now, it will still be sold on the TP within a day, easily. These items aren’t the cheapest of their tier either, so you can rule out people buying it for the purposes of salvaging.

Thanks, that was very informative. (for some reason I can’t see your post, but i could read it via the quote interface) Perhaps my understanding of the programming process is wrong, but my sentiments towards their level of response remains the same.

It just seems to reflect poorly on the dev team as a whole; I’m not specifically bashing them for it, because people do make mistakes. But in an MMO game where items play a significant role, it doesnt look promising when they fail to properly script their weapons. Is it a hard process? Maybe. Should it be a hard process? I don’t know, but if its not within a level of simplicity that they can produce the item on the live server without bugs, its probably in their best interest to rethink their approach.

bamono.7098:

Any environment you run Test Cases in and compile your code could be considered a test server-and without looking at the source code I couldn’t tell you how many collisions and interactions go into one weapon hitting things. You’ve got several calculations-based on stats, then several based on geometry, location, the gfx engine, whatever the network connectivity looks like and more. That’s just what I KNOW has to happen. A lot goes into one weapon. All of their other weapons work, worked during beta, so I wouldn’t say their QA is worthless. That’s a bit dramatic.

It’s not about “simple plug in X here and Y will happen”. No matter how much you finesse an engine, it’s not as though there is a universal “weapon structure”. Each weapon is made by hand. When you have an Object in OO programming, which I’m assuming they’re using here, you then have abstraction. Each “One” thing in the game is made up of a ton of classes, structures, and sub-classes. The graphics that represent and object are coded in an entirely different place than the actions that object takes, and how it interacts with the game engine is probably in yet another. Positioning, stats, animation, how each character carries it all have to be coded for each weapon.

The Givers items are not runes, they are not any item we’ve seen before. These are coded by hand, individually. You can use the basic “weapon” class structure, tack on the graphics, etc, but you’ve got (especially in a game this huge) plenty of abstraction levels to deal with. The items are unique. This is not a simple function. You don’t just copy/paste/change numbers in a game this size with a custom engine. It is nowhere near that simple.

TL; DR: It’s not as simple as copy/paste/change numbers, adding new items is not a simple process.

It’s irritating, they should have responded by now, a fix should be in the works, those things I agree with. Thrashing the dev team for a mistake isn’t fair.

Just posting this so everybody can read it without hitting REPLY.

“When is ready” was umm lie sorry to tell.
I feel like I payed so I did my best, nobody need me anymore…
I’m stunned about issue when players got ban because of Dev fault (I don’t get reasons involved for this action).
Sorry to tell, but seems like all fail.
Keep loving bugs, lags etc…
I play similar quality games for free and never try to hook on it, as I know how bad they are done.
Here seems something wrong: buy to play just don’t work anymore, sadly
Hope nobody will ban me for telling my though, I don’t mean offend anyone, just throw my disappointment here…

korgoth.5924:

devs are never held accountable … jesus this must be your first mmo

This is what i read rofl:
devs are never held accountable… jesus must be first xD

Well, this just in. Can’t even get into the game after I patched it. Way to go patching!

Well, QA efforts are really lousy in there… I can’t see any way that they’d have so much trouble on a patch except for almost complete lack of smoke testing and regression testing.

Or maybe they worship Agile and need to release no matter what (Protip: if this is the case, hire a hitman to “solve” the manager who came up with it).

The only communication people are likely to get is a closed topic. I guess silence is a way of communicating something.

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