Guild Wars 2

Hello, I am missing two things in the “report dialogue window”, where fair-play customers can report non-fair-play customers. ( For more info why I am missing them, feel free to read this topic about hacking accident which happened yesterday here https://forum-en.gw2archive.eu/forum/support/bugs/WvW-walljump-hack-into-Stonemist-Castle/first#post4561929 )

At this moment, report dialogue window have only these options:
1)botting
2)inappropriate character name
3)spamming
4)verbal abuse
5)scamming
6)selling gold
7)LFG system abuse

First suggestion:
It would be good to add at least these two other options:
8)hacking/exploiting
9)other abuse (which is not specially mentioned above)

Second suggestion:
In many online games I played, there is also a second section in report dialogue window, where you can write a small description (usually with character limit 1000 letters) where you can further describe any usefull information about the reported activity (for example exact location or improved description of abusive activity). I think it would be a good improvement if GW2 report dialogue window have this text section too.

Faenar.8036:

8)hacking/exploiting

And by what rights you want to be able to insult others by reporting them for using hacks or exploiting something ?
What makes you a judge, what kind of evidences – acces to game’s code ? game server logs ?

This idea is bad, i can now imagine people for no reason abuse “chater” report for being killed in pvp, wvw or simply because “he dropped a precurs and not me – he must be a haxxorr”.

Nope, thanks.

Faenar.8036:

Second suggestion:
In many online games I played, there is also a second section in report dialogue window, where you can write a small description (usually with character limit 1000 letters) where you can further describe any usefull information about the reported activity (for example exact location or improved description of abusive activity). I think it would be a good improvement if GW2 report dialogue window have this text section too.

They are fully aware there is no input field for text. This is as intended. In my opnion they just feel they will know how to handle every situation and players are not capable of providing useful information and it will leave them open to snide remarks.

Legitimate example: I ran across a player in PvP with a racial slur for a pet name, yet I can’t report that. I can report the player for an inappropriate character name. If I do that I could receive penalties myself for a false report, since the character name was fine. No place in the dialogue popup to explain the report further. Anet knows this.

No , I dont want to turn this game in another LOL stuff

Before you propose things, you need to know the pros and the cons like ANYONE can use the report system

ANYONE: Kids , Mindless train people , Elitist in dungeons , Gold Sellers , anyone who is angry etc…

Just send a ticket with the report.

For those people objecting on the basis that this could be abused by incorrectly or maliciously reporting other players: that already happens.

People already report anyone they think is hacking or exploiting the game, or for other things which don’t fit into the categories. They just use a different option. (I think ‘scamming’ is usually used for hackers and exploiters.)

But it doesn’t matter because Anet is not nearly stupid enough to make the reporting system automated. Reporting someone does not get them banned, or even suspended. All it does is alert someone at Anet to look into the situation. It’s then up to that staff member (or maybe a group of them if it’s not clear-cut) to make a decision and take whatever action they think is appropriate. Which can be nothing, or even to suspend or ban the reporter if it’s obviously abuse of the report function.

I just want “report” to also auto-block. When reporting gold sellers, a second step to block their spam from the chat window really shouldn’t be necessary.

I suggest character name be broadened too, to include Inappropriate Guild Name/Tags and Inappropriate Pet Names. Maybe have a sub-drop menu where it starts as:

‘Inappropriate Naming’ >

then drops to a choice of:

‘Character Name’
‘Guild Name or Tag’
‘Pet Name’

At the moment, the suggested way to report guild names is to take a screen shot, and get a character name or username of someone in the guild so the GM can find the correct guild more easily, and submitting the potential violation as a ticket via support.

I don’t mind reporting inappropriate Guild Tags & Names via support (As CS knows I do this often!) but it does take a while for me to submit a ticket, open my e-mail, then reply to the auto mail with a screenshot.

Conaywea.5062:

Just send a ticket with the report.

Reports instantly bring a GM’s attention to the scene. Tickets aren’t immediate enough for some situations.

Encountered an Ele and a Necro in PvP just now teleporting in small bits. The Necro could easily outrun me by teleporting small pieces. Same for the staff ele. Both were from same guild.

This is also acknowledged by other people of my team whilst that same match.
We both wanted to report.
Right Click > Report >… and nothing.. Why can’t we report players for cheating right away with the right click > Report?

It’s not the first time I encountered this but it was the first time I rly wanted to report this serious issue.

Make it happen so we can report for cheating ingame pls.

So as not to violate the Forum rules, you should remove the picture or black out any names.

As to their teleports. both professions have teleport options.

http://wiki.guildwars2.com/wiki/Teleport

Are you certain they were not using any of those options?

That map has a lot of very useful ‘secret’ teleport spots. Maybe they’re not cheating. It’s not against the rules as far as I know, to use teleports to provide an advantage in positioning.

Frediosz.2718:

What makes you a judge, what kind of evidences – acces to game’s code ? game server logs ?

You probably misunderstand the purpose of report option. I am not a judge, ArenaNet game administrator is a judge, report dialogue serve as an option to alert ArenaNet staff to something very suspicious they should investigate. It does not work as “I am judge, he is hacker, ban him”. I just miss these two options in report dialogue to better identify the reason for reporting, thats all.

Anyway, I use my brain and common sense before I report anything. I am playing right from headstart of GW2 and still I used report option only for maybe 3 or 4 times, I don’t abuse it for some kind of dishonourable revenge . If you will see two thieves right around 10 meters infront of Stonemist inner gate, and then after few seconds you see the same two thieves “jumped up” on the wall inside inner Stonemist and killing the castle lord and capping it, despite the fact that each inner Stonemist gates were at 100% health, what you would think about it? That just a miracle happened? Oh c’mon, keep in mind that character movement is client-side (=easy to hack), and I use report option only when I have serious reason for that, I am not trolling or joking. By the way, when I write about it on map chat, other players confirmed they saw them and reported them too…

I hope this explanation sufficiently answer your question.

penelopehannibal.8947:

Maybe have a sub-drop menu where it starts as:

‘Inappropriate Naming’ >

then drops to a choice of:

‘Character Name’
‘Guild Name or Tag’
‘Pet Name’

That wouldn’t even be necessary if there was a field for a brief description.

I feel extremely uncomfortable reporting people because of the lack of it.

The Report Function needs improvements, definetely.

Following things should be reportable:

1) Botting
2) Spamming/ Gold Selling
3) Inapproviate Names (Including Description Field for Character, Guild, Pet, Tag so that you can tell the GM, why the name disturbs/ is inapproviate, is it political, is it sexually inapproviate, has it insults , is it a copy of someones copyrighted protected real name. like for example Heidi Klum ect. pp)
4) Verbal Abuse (Insults, Mobbing, Harrassments and such things)
5) Hacking/ Cheating/ Exploiting
6) Bad Behavior (Includes LFG Abuse, Scamming, Kicking, Dungeon Stealing, Leeching,/AFKing, Griefing

The report doesnt needs tons of different optios, what it needs more is a better formattign and more clear possibilities to tell the GM, why you report this/that, what should also help the GM then to make up for the decision to act on the report, or to ignore/delete it …especially in the case of inapproviate names section this should be done, verbal abuse, hacking/exploiting and bad behavior.

In the case of the other things, Anet has their own methods to check , if the report was correct.

There needs to be no description feel for Botting or Spamming, because Anet can check simply the account history of a reported account or the chat history of an account, to proof, if someone spammed or not based on the day and time when the report has been made. There have the GMs enough way to check these thigns out without needign any descriptions.

Biut every broad section, that is responsioble for a myriad of differen things, where it could be helpful to have a bit mroe information onthe reported situation, there should ANet add description fields to the Report Function, so that players are able to report more specifically and add details to the report and an explanation why they reported.

This should also lead to a big reduction then of many innapproviate reports that get daily made I guess.

Guys… Srsly :p
I know they can teleport with utilities..

I say they were “exploitable” teleporting..
I rly would notice if they were using utility skills. As I said, they were teleproting small distances, like 2 times a second…

IndigoSundown.5419:

So as not to violate the Forum rules, you should remove the picture or black out any names.

As to their teleports. both professions have teleport options.

http://wiki.guildwars2.com/wiki/Teleport

Are you certain they were not using any of those options?

It’s against the rules if the accused their names were on it, and they are not
I play all classes and have almost 6k hours played and know every little teleport.

The guys I wanted to report were ‘exploitable teleporting’.
As in, teleporting twice in 1 second.

Arikyali.5804:

That map has a lot of very useful ‘secret’ teleport spots. Maybe they’re not cheating. It’s not against the rules as far as I know, to use teleports to provide an advantage in positioning.

Sounds awful exploity to me.

Arikyali.5804:

That map has a lot of very useful ‘secret’ teleport spots. Maybe they’re not cheating. It’s not against the rules as far as I know, to use teleports to provide an advantage in positioning.

1. It was not on this map but the previous map.
2. I know the little secret spots in every single map.
3. Im tlaking about teleporting twice in 1 second exploit teleports.

Gaile Gray.6029:

In the meantime, player input is welcome on how to improve the reporting system. One stipulation: I have never heard internally that there are plans to add the ability to “write notes” in the in-game report system. That may be on the docket, but at this time it would be best to make your suggestions around the existing system and not based on one that would include report notes.

Thank you.

Hi Gaile,

this is the currently active thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Suggestion-to-improve-report-option

There have been countless others that all more or less suggested the exact same changes.

If you want to add a comment in that thread to give it exposure, please feel free.

This has been asked for since before launch.. the reporting tools have always been dire, but no matter how many times its been asked nothing has been done to improve it, so I wont hold my breath this time either .. would make a pleasant surprise though.

Gaile Gray.6029:

You can report the use of exploits via Exploits@Arena.Net. That’s the better course than adding a check-box to the report function in the game, because it allows you to describe what’s going on.

I’ll ask about changes and improvements to the in-game reporting system. This is something that’s come up in the past, and I’ve thought about, too. I’ll see if we can learn if this is in the works.

In the meantime, player input is welcome on how to improve the reporting system. One stipulation: I have never heard internally that there are plans to add the ability to “write notes” in the in-game report system. That may be on the docket, but at this time it would be best to make your suggestions around the existing system and not based on one that would include report notes.

Thank you.

Why bother reporting at all — particularly for WvW hackers — when the chances of action are pretty much zero, even if you have video evidence and multiple other people reporting, each using all available reporting methods?

And before you infract me, I’m not exaggerating: just ask anyone who plays WvW regularly, or simply check the official nonofficial WvW matchup forums.

Hi Gaile,
Previously I’ve been told that using in game tools for things like reporting bugs is better because it includes specific information about the game at the time things happened. Is this not the case for other kinds of reports? If not, why is it different?

It would seem if someone is using a cheat, being able to capture what’s going on in the game at that time would be beneficial for you to find out what’s happening.

Player moderators would be a good start. Its working well in other games.

I’d love to see a text input box for reports, that allows the person reporting to add context to the report option.

Malediktus.9250:

Player moderators would be a good start. Its working well in other games.

I can’t name a single game that I have played in 15 years that has been positively impacted by player moderators outside of only forum moderation.

I’d definitely love to see more thorough reporting options, as well as a comment field to explain the situation. We can already do that with Bug Reports; it’d be nice to have that available for all other reports.

And, for the record, player moderators In-Game sounds like a terrible idea.

RoseofGilead.8907:

I’d definitely love to see more thorough reporting options, as well as a comment field to explain the situation. We can already do that with Bug Reports; it’d be nice to have that available for all other reports.

And, for the record, player moderators In-Game sounds like a terrible idea.

Let’s face it, Anet is not willing to put in the man hours to deal with hackers and griefers — particularly in WvW (one of many pieces of evidence: the dev created thread about automated siege troll solution.. which was a total fail, by the way)…

…so player moderation is pretty much the only option left (besides doing nothing, of course). Make it so that abuse of mod powers leads to perma-ban. So Anet only needs to monitor the player-mods instead of every single player (assuming they wish to do anything at all).

My personal opinion about player moderators:
Forum-only player moderators: Ok, why not (but only with power to move/merge topics, without the power to close/delete topics).

In-game player moderators: No. Is there even any aspect where this possibility will bring more positive than negative things in a competitive online game?

The report system is very out of date and isn’t really that funcional for reporting players & members.

I don’t know what background information is submitted when reporting but I would hope it would include things which could better help like what map the person is on etc…

I would like to see a comment box to be added into each and every report that way you could give a little more detail of what you seen. The whole reason for this if someone is exploiting you could say what you seen and a GM could check it out. As well you could give details about names saying why it shouldn’t be allowed aka this name means blank in my language or the person pet name is blank.

Would be nice if it submitted a screenshot as well of the screen to take a image for proof. While yes it wouldn’t always be perfect as the person may teleported away or something else but it may offer a little extra help for GM.

Gaile Gray.6029:

not based on one that would include report notes.

and the discussion dies….

There is a reason this exists in other games. If you limit the report to an extremely rigid framework you are restricting the player to making a report that may not encompass the incredibly wide nuances that exist in games like this.

I can’t even begin to understand why a better description of the issue isn’t wanted or desired. Pinning an issue down to the exact nature would surely be far better than leaving it wide open to interpretation or worse a misunderstood report. It isn’t like any official representative will contact anyone for further explanation, now is it?

rapthorne.7345:

Malediktus.9250:

Player moderators would be a good start. Its working well in other games.

I can’t name a single game that I have played in 15 years that has been positively impacted by player moderators outside of only forum moderation.

And I cant name a single one where it impacted the game negatively.

I would wish for a option to report players for griefing. Today we had a community event on Riverside and 2 idiots thought it would be funny to ruin it. Until now this isnt even banable. I mean we had weeks of planning and just wanted a good time but these 2 guys ruined it and even when we asked them friendly to leave the continued to do so.

Bumping because there are some guilds with blatantly foul names that I and others have reported for months with absolutely no result (i’d try to write one of them here but i’d get banned for vulgarity if not for specifying who’s breaking the rules).

I would like to see an additional report function to report overpowered builds
it happens so often that you are killed in under 2 seconds and there is no proper way to report such bad game balance either because a player got lucky and gets ridiculus high crit hits or you are condition spammed to death with no ways to clean all that kitten because it is reapplied instantly
with direct ingame feedback the balancing team should be able to get more infos without extra testing as all the numbers should already be in the reports

I Think under “character name” that is today… would be only “name” including Guild names, Pet names and Character names. Some ppl get away with the most disgusting names for their Guilds or pets today – and it cant be reported.

We need an option to report leechers/afkers/trolls in sPvP and tPvP. Its stupid if people just go afk mid match and your win turns into a loss because you are always outnumbered. Or if someone keeps suiciding at the enemies to give them free points.
I can see this being a lot of work for GMs to differentiate between legitimate players leechers, but it would be very nice to make PvP a better place.
People dont even get dishonorable stacks for this since they are only added if the afk timer runs out or if you dont attend to a match.

I have played games where they use Players as Mods for Chat and other rules. It doesn’t work well at all. There is a lot of Favoritism and generates more issues. Player Mods have the excuse that they can interpret the rules as the see fit.

The whole reporting system has issues, even for just bug reporting. I report 2-3 bugs a week and almost never is there a subcategory for my complaint.

There needs to be a miscellaneous sub category, or other, for each of the main categories.

Frediosz.2718:

Faenar.8036:

8)hacking/exploiting

And by what rights you want to be able to insult others by reporting them for using hacks or exploiting something ?
What makes you a judge, what kind of evidences – acces to game’s code ? game server logs ?

This idea is bad, i can now imagine people for no reason abuse “chater” report for being killed in pvp, wvw or simply because “he dropped a precurs and not me – he must be a haxxorr”.

Nope, thanks.

ANet would investigate on the matter and infract the abuser instead of the reporter, if said person was reported unfairly, it’s as simple as that mate, don’t worry, you won’t be banned if you are a good fighter.

Faenar.8036:

8)hacking/exploiting

Hacking part would be very beneficial in today’s WvW as many hackers has been showing up doing stunts like jumping up the wall or going thru them.

Along with a term called “Rubber Banding” where they “lag” their way into speed movement that looks like they’re blinking every 1-2 seconds ahead. Very common with hackers using Omega Golems.

As of right now there is no efficient way to report these guys as they’ve been doing this for months now. Not to mention Map Chat bragging about being able to hack their way into towers/keeps/SM.

Example: https://forum-en.gw2archive.eu/forum/wuv/wuv/Mad-Skillz-or-Mad-Cheater/first

Leeching has to be on the list for PvP. I can’t play an hour of soloque without having at least 1 afker, and we can’t even report them after 2 years – lack of punishment is a serious issue.

A /report <playername> would be useful as well – I’ve seen a speedhacker in hotjoin, but by the time I could send a report he left the match which means I can’t do anything about it. (and yes, ~100% movement speed increase for a ranger is not normal)

Faenar.8036:

Hello, I am missing two things in the “report dialogue window”, where fair-play customers can report non-fair-play customers. ( For more info why I am missing them, feel free to read this topic about hacking accident which happened yesterday here https://forum-en.gw2archive.eu/forum/support/bugs/WvW-walljump-hack-into-Stonemist-Castle/first#post4561929 )

At this moment, report dialogue window have only these options:
1)botting
2)inappropriate character name
3)spamming
4)verbal abuse
5)scamming
6)selling gold
7)LFG system abuse

First suggestion:
It would be good to add at least these two other options:
8)hacking/exploiting
9)other abuse (which is not specially mentioned above)

Second suggestion:
In many online games I played, there is also a second section in report dialogue window, where you can write a small description (usually with character limit 1000 letters) where you can further describe any usefull information about the reported activity (for example exact location or improved description of abusive activity). I think it would be a good improvement if GW2 report dialogue window have this text section too.

This. That would fix everything

I’d like to see 2 things added:

1. Griefing- dungeon griefing/instance stealing is a very serious problem currently, yet it seems that neither LFG abuse reports or support tickets get anything done about this.

2. Leeching- For TPvP games, leeching/afking for any reason will screw over your team and discourage players from PvPing. The 4v5 problem is bad enough as is, and if you want a healthy PvP environment you must punish these actions.

Sins.4782:

I’d like to see 2 things added:

1. Griefing- dungeon griefing/instance stealing is a very serious problem currently, yet it seems that neither LFG abuse reports or support tickets get anything done about this.

We should start with party chat not being wiped when leaving/being kicked from the party and thus being forced to change instances.

While doing that it would be nice if guild chat wouldn’t wipe either when u swap toons.