But I see you’ve gone on to draw sweeping conclusions about the nature of ArenaNet’s regard for their customers, suspicion of malicious intent, the nature of gambling, the future of this game and its playerbase, what causes MMOs to die, etc., so now I am happy to articulate my criticisms in list form.
1. Guild Wars 2 is not a virtual casino. For one thing, there is literally nowhere in-game you can bet anything except for one rather humorous instance in Diessa Plateau involving in-game currency and the aerodynamics of cows.
And by the way, in a casino, the house always wins, not just mostly wins- the solitary exception being when the player defrauds them. A jackpot is a drop in the bucket compared to a successful casino’s revenue, even if won by an advantage player.
2. Believe it or not, no matter what the drop tables contained within, RNG boxes are not “gambling” in any sense except the metaphorical one (i.e.: “taking a risk with uncertain outcome”); the same definition applies to throwing crap in the Mystic Forge. If you legitimately worked in a casino surely you understand what actual gambling is and why in the case of the above two examples one is no more of a gamble than the other.
3. Gambling addiction, while a terrible scourge on society, should really not be taken seriously as a risk factor of playing Guild Wars 2. People need to control their own spending habits when it comes to gems; be it buying every single Mini released in the shop or putting $100 worth into Black Lion Chests. Every individual player must know his or her limits, and younger players should simply not be given access to a credit card for gem purchases. What the gems are spent on- be it RNG boxes, funny town clothes or a book that teaches you how to dance- is irrelevant when talking about such a serious subject.
Video game addiction, and specifically MMO addiction, on the other hand, is a very real psychological concern with behavioral similarities to compulsive gambling. However, the design decisions of Guild Wars 2 do not strike me as inordinately likely to foster such an addiction. As you apparently note yourself, particularly frustrated players (such as by not getting an RNG skin) are more likely to just quit than keep playing more and more.
4. The temporary skins in Guild Wars 2 have not all been offered solely through RNG boxes purchased in the gem store. In fact, no two sets of weapon skins have yet been offered exactly the same way. Halloween skins were in the BLC/Mad King Chests, randomly, but tradeable on the TP. Wintersday skins could be purchased outright. Fused Skins were only in BLCs and not tradeable, but a ticket allowed you to purchase the one you wanted. SAB skins where wholly obtained through in-game means and not even available through the gem store. Sclerite skins borrow the redeemable tickets, but are in their own boxes, which themselves drop in-game. They keep doing different things and they will continue to.
5. None of the above methods of item delivery are “scams.” It’s pretty disingenuous to label them as such. A scam by nature involves fraud of some form. All of these instances have been labeled accurately. RNG boxes are not fradulent, they just have overwhelmingly poor odds, which is why I recommend simply not buying them, especially if you’d like to see their use restricted.
6. In the simplest terms, NCSoft/ArenaNet making money is going to be the most important factor in the game’s long-term success. For existing customers, they aren’t trying to sell a product anymore, they’re looking for sustained, optional luxury purchases. Accepting this premise, business decisions that make the company the most money will be the best ones for the total playerbase, as counterintuitive or annoying as they might seem. It’s apparent to me that this is making them substantial money or they wouldn’t continue iterating on it. It’s for this reason I can’t get all that worked up about RNG boxes, despite disliking them quite a bit myself. What’s good for the game’s bottom line is good for me in the long term, despite the fact that you think this particular thing will cause the game to fail.
7. It strikes me that you have no evidence that the delivery of cosmetic skins through RNG boxes will cause significant numbers of players to quit and affect the game’s chances of success. If you do, please provide it and I will promise to read it in full.
8. The question of which skins in the game are the nicest is highly subjective, wouldn’t you say? Personally I find the Sclerite skins to be pretty hideous. The skins I want most are all actually available on the trading post right now, simply at in-game prices I can’t yet afford. Luckily, I’m in no rush.
I hope that you take some of these points seriously and reconsider your suspicions of deep malice and greed on ArenaNet’s part. You’ll honestly enjoy the game more without it hanging over your head.