We became aware of a problem created when Personal Story steps were reordered last year. When the reordering took place, some players were unable to complete their Personal Story. This sometimes happened if they left the Personal Story either to play Living World Seasons 2 or 3 or to play Heart of Thorns.
For players who were affected by this bug, we developed a correction that was implemented in the build of 13 December. Those who were impacted by the issue received an in-game mail when the correction was made. If your Personal Story progress was previously blocked, you should be able to continue it at your convenience.
If you believed you had completed your Personal Story, but there actually was a gap in completion due to the story reordering, your progress has been reset to your last completed quest step. This is intended to allow every player the opportunity to experience their Personal Story in its entirety.
This fix targets those characters having a gap somewhere in their Chapter 7 and/or 8 story lines only. No other Personal Story, Heart of Thorns, or Living World quests should be affected by this fix. If your progress within these Chapters has been reset and you received the letter from Scholar Aiti about your story, then you had a gap in the Personal Story at some point, even if you were not able to see that you were blocked from resuming your story. We apologize for any inconvenience this may cause, but hope that the opportunity to experience your story at its fullest will help make up for our error.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet