Guild Wars 2

hazenvirus.8154:

Wolfheart.7483:

Recalibar.6482:

psyckos.6893:

Funny! That looks just like the ticket I submitted when I had multiple soulbound infinite harvesting tools. Exchanging those for gems I can understand when they changed them to account bound. Exchanging a second incinerator for a bolt…not so much. If that’s the case, Anet please take one of my Infinite Lights and give me a Mjolnir. That would be swell.

At least your legendaries are account bound and you can change stats on the fly. Try 2 soulbound Infinite Lights or any expensive soulbound item you may have 2 of.

I built two incinerators.

Why are you so kittened off?

At the current tradepost price, the incinerator is worth about 3100g or so. At current exchange rate of 1 g to 0.18 USD, just one cost about 558 USD in gold.

But you can give your legendary to your other characters!

Ascended gear can be given to other characters, so I didn’t pay 3100g to have that skill.

But you can trade and swap stats on it all you want.

I didn’t spend the thousands of hours to grind a weapon that can swap stats on the fly, I spent all that time to have matching skins. It costs me 62g to craft another one. 22g for the Deldrimor steel required, 2 for the dusts, and about 38g for the Inscription. Even if I used the feature, the dagger comes with 18 unique stat combos. Each would, again, run me about 62g. 18*62=1116g. Assuming I cared about having access to each and every dagger combo in the game, which I don’t, I would still be shafted out of around 2000g. All I wanted was the skin.

Get over it. With a persistent online game, such as Guild Wars 2, there are bound to be changes over time. Some of those changes will inevitably lead to situations like this. This addition of the wardrobe had many more positive aspects to it than negative.

They are just lucky it was a minority of players who had to deal with the negatives. Easy to ignore that group and sweep it under the rug. If they had made mistake on refunds for something the majority expected the outrage would have been more than enough to get it changed. You can claim we are entitled, but the truth is if there was an issue that effected the majority of the population anet wouldn’t be going halfway on refunds because it would cost them more money and reputation than it would be worth. They’ll never admit they made a mistake in this situation or fix the issue for their paying customers, because someone decided the issue wasn’t worth dealing with after they started fixing it. They anticipated outrage for dyes and gem store purchases and refunded appropriately. If every person had dual legendary weapons they wouldn’t have been able to ignore the problem. Instead they would have anticipated the outrage and potential loss of gem sales and made the situation right for their paying customers.

Well sure this is pretty much what all companies do. They look at generally cost vs work vs affect on their product. It’s how businesses operate.

Keep in mind that not everyone that made two legendaries is still playing the game, and of those that are, some don’t care as much as others. You have a small population of people, and Anet gave you “something” for your troubles.

It’s not an ideal situation. It’s also one situation out of many the company is dealing with. You always try to deal with the big stuff, and get away with skipping by as much as you can on the little stuff. It’s not like that’s the only thing going on.

Wolfheart.7483:

One Note Chord.5031:

Yeah, I think maybe some of us are talking past each other. I don’t think Anet owes anybody anything. I think they could decide tomorrow to shut down the game, or to give everyone free ascended weapons, or whatever, without incurring any debts. This isn’t, to me, about what’s owed.

It’s just that they made a lot of people feel like they wasted a lot of time and gold, and it’s in their power to get rid of that feeling, if they so desire. But before adding the title, it seemed like they thought it was fine. Or, at least, that they couldn’t do anything about it that wouldn’t harm the rest of the game more. Eh, I disagree, but sure, whatever. But now it seems like they changed their mind and decided they should actually do something about it. Except all they did is add a title, which is a joke.

(I haven’t talked to the npc to get my title. I honestly don’t think it’s worth the 30 seconds or whatever it would take.)

I think using the term “a lot” here is probably a bit of an overestimation. The people affected by this particular issue are people who crafted 2 of the same exact legendary weapon. Naturally I don’t know how many people that is but I am willing to bet it is an exceptionally small percentage of the player population.

Them adding the title doesn’t mean they are acknowledging they should do something, as if they feel obligated because they did something wrong. It is them giving something extra for players who feel they should get something. This is just a customer service nod. Good customer service often involves giving that little extra even when the customer is wrong and doesn’t deserve it.

Well in this case they refunded people, so the customer isn’t wrong unless support was also wrong. If support admits they were wrong I’d be able to drop this a lot easier.

hazenvirus.8154:

Wolfheart.7483:

One Note Chord.5031:

Yeah, I think maybe some of us are talking past each other. I don’t think Anet owes anybody anything. I think they could decide tomorrow to shut down the game, or to give everyone free ascended weapons, or whatever, without incurring any debts. This isn’t, to me, about what’s owed.

It’s just that they made a lot of people feel like they wasted a lot of time and gold, and it’s in their power to get rid of that feeling, if they so desire. But before adding the title, it seemed like they thought it was fine. Or, at least, that they couldn’t do anything about it that wouldn’t harm the rest of the game more. Eh, I disagree, but sure, whatever. But now it seems like they changed their mind and decided they should actually do something about it. Except all they did is add a title, which is a joke.

(I haven’t talked to the npc to get my title. I honestly don’t think it’s worth the 30 seconds or whatever it would take.)

I think using the term “a lot” here is probably a bit of an overestimation. The people affected by this particular issue are people who crafted 2 of the same exact legendary weapon. Naturally I don’t know how many people that is but I am willing to bet it is an exceptionally small percentage of the player population.

Them adding the title doesn’t mean they are acknowledging they should do something, as if they feel obligated because they did something wrong. It is them giving something extra for players who feel they should get something. This is just a customer service nod. Good customer service often involves giving that little extra even when the customer is wrong and doesn’t deserve it.

Well in this case they refunded people, so the customer isn’t wrong unless support was also wrong. If support admits they were wrong I’d be able to drop this a lot easier.

Proof?
A ticket (not even a screenshot, just text) that looks exactly like any other refund ticket is not enough, I can edit it too and make it look like Anet refunds anything.

Looking forward to it

hazenvirus.8154:

Raziel.4216:

hazenvirus.8154:

Wolfheart.7483:

One Note Chord.5031:

Yeah, I think maybe some of us are talking past each other. I don’t think Anet owes anybody anything. I think they could decide tomorrow to shut down the game, or to give everyone free ascended weapons, or whatever, without incurring any debts. This isn’t, to me, about what’s owed.

It’s just that they made a lot of people feel like they wasted a lot of time and gold, and it’s in their power to get rid of that feeling, if they so desire. But before adding the title, it seemed like they thought it was fine. Or, at least, that they couldn’t do anything about it that wouldn’t harm the rest of the game more. Eh, I disagree, but sure, whatever. But now it seems like they changed their mind and decided they should actually do something about it. Except all they did is add a title, which is a joke.

(I haven’t talked to the npc to get my title. I honestly don’t think it’s worth the 30 seconds or whatever it would take.)

I think using the term “a lot” here is probably a bit of an overestimation. The people affected by this particular issue are people who crafted 2 of the same exact legendary weapon. Naturally I don’t know how many people that is but I am willing to bet it is an exceptionally small percentage of the player population.

Them adding the title doesn’t mean they are acknowledging they should do something, as if they feel obligated because they did something wrong. It is them giving something extra for players who feel they should get something. This is just a customer service nod. Good customer service often involves giving that little extra even when the customer is wrong and doesn’t deserve it.

Well in this case they refunded people, so the customer isn’t wrong unless support was also wrong. If support admits they were wrong I’d be able to drop this a lot easier.

Proof?
A ticket (not even a screenshot, just text) that looks exactly like any other refund ticket is not enough, I can edit it too and make it look like Anet refunds anything.

Looking forward to it

It isn’t edited minus the name. Anet will also never refute it as false. If I was posting false information they would be all over putting out the PR fire. Maybe someone took a screenshot of their refund and would like to post it for you though. I happened to know what happened and trust my friends and guild considering I saw them with their fresh new legendaries after they got refunded.

If you want though make a ticket of anet refunding you 1 million gold because a player challenged your way of thinking with factual information and caused undue mental distress.

hazenvirus.8154:

If you want though make a ticket of anet refunding you 1 million gold because a player challenged your way of thinking with factual information and caused undue mental distress.

You mean with text that anyone can edit and expects people to take his word for it.
Noone lies on the internet right?

Here’s some proof that Anet refunded a red teddy bear, I hope my word’s enough for it.

Hello [Name Removed],

Thank you for contacting the Guild Wars 2 Support Team.

Generally, we are unable to fulfill requests like this. However, for this particular situation we will be able to make this exchange for you.

Please let us know which option you would like to go:

1) We could grant you a Blue Teddy Bear.
or
2) We could send you the items you have requested.

In order for us to do that, please delete the second Red Teddy Bear from your inventory. After you have done so, please reply to this ticket immediately with the date and time (including time zone) that you deleted the item.

Once we have this information, we will be able to assist you further.

We look forward to your reply.

Regards,

GM [Name Removed]
Guild Wars 2 Support Team
http://support.guildwars2.com/

Still looking forward to that evidence

Raziel.4216:

hazenvirus.8154:

If you want though make a ticket of anet refunding you 1 million gold because a player challenged your way of thinking with factual information and caused undue mental distress.

You mean with text that anyone can edit and expects people to take his word for it.
Noone lies on the internet right?

Here’s some proof that Anet refunded a red teddy bear, I hope my word’s enough for it.

Hello [Name Removed],

Thank you for contacting the Guild Wars 2 Support Team.

Generally, we are unable to fulfill requests like this. However, for this particular situation we will be able to make this exchange for you.

Please let us know which option you would like to go:

1) We could grant you a Blue Teddy Bear.
or
2) We could send you the items you have requested.

In order for us to do that, please delete the second Red Teddy Bear from your inventory. After you have done so, please reply to this ticket immediately with the date and time (including time zone) that you deleted the item.

Once we have this information, we will be able to assist you further.

We look forward to your reply.

Regards,

GM [Name Removed]
Guild Wars 2 Support Team
http://support.guildwars2.com/

Still looking forward to that evidence

Are you done yet? You’ve added nothing constructive to this thread and tried to disprove something that is true because you can.

If it makes you feel better though, I can get a screenshot with the headers from support.

hazenvirus.8154:

Raziel.4216:

hazenvirus.8154:

If you want though make a ticket of anet refunding you 1 million gold because a player challenged your way of thinking with factual information and caused undue mental distress.

You mean with text that anyone can edit and expects people to take his word for it.
Noone lies on the internet right?

Here’s some proof that Anet refunded a red teddy bear, I hope my word’s enough for it.

Hello [Name Removed],

Thank you for contacting the Guild Wars 2 Support Team.

Generally, we are unable to fulfill requests like this. However, for this particular situation we will be able to make this exchange for you.

Please let us know which option you would like to go:

1) We could grant you a Blue Teddy Bear.
or
2) We could send you the items you have requested.

In order for us to do that, please delete the second Red Teddy Bear from your inventory. After you have done so, please reply to this ticket immediately with the date and time (including time zone) that you deleted the item.

Once we have this information, we will be able to assist you further.

We look forward to your reply.

Regards,

GM [Name Removed]
Guild Wars 2 Support Team
http://support.guildwars2.com/

Still looking forward to that evidence

Are you done yet? You’ve added nothing constructive to this thread and tried to disprove something that is true because you can.

Actually I have.
- You claim Anet refunded some people.
- I call you out on your lack of evidence.
- You pull the “I saw it card”
Here we can see you go from easy-to-edit to anecdotal and you’re unable to provide any hard-evidence to back up your claims. Hitchens’ quote applies here, "That which can be asserted without evidence, can be dismissed without evidence.”

Now you expect me to go away because you’re unable to refute anything. Really?

Still looking forward to that evidence

Raziel.4216:

Actually I have.
- You claim Anet refunded some people.
- I call you out on your lack of evidence.
- You pull the “I saw it card”
Here we can see you go from easy-to-edit to anecdotal and you’re unable to provide any hard-evidence to back up your claims. Hitchens’ quote applies here, "That which can be asserted without evidence, can be dismissed without evidence.”

Now you expect me to go away because you’re unable to refute anything. Really?

Still looking forward to that evidence

Would you accept if I provided screenshots of the emails with original header information originating from Guild Wars 2 Support? Then you can trace the ip address and confirm it originated from them. I will try to find someone with a screenshot in the meantime. In the end though I know it is true, you don’t have to take my word for it. I’m looking to move on from the game soon anyway.

Wow, some people find this really hard to believe.

Best service I ever received.

hazenvirus.8154:

-snip-.

Have fun, may you find a game worthy of your time and money.

If you don’t mind and have no use for the game, I accept donation o.O, gear, gold or mats.

Now that’s real evidence.
Disturbing indeed, everyone should get their refund

Raziel.4216:

Now that’s real evidence.
Disturbing indeed, everyone should get their refund

Exactly what I was thinking. It should be all or nothing.

Raziel.4216:

Now that’s real evidence.
Disturbing indeed, everyone should get their refund

Why stop at legendaries? I bought 2 whisper’s pistols for their skins. Total waste in hindsight. 3 gold 60 silver refund please.

I thought that the goal of a legendary weapon was to feel a bit special or unique, like any one who have a very difficult item to obtain in a mmorpg.

I think that legendarys dont have to be affected for the wardrobe system.

I was doing my second incinerator until the system appears, so now I can have the “special combo skin” for the price of 1, and I will spend all the materials on another one, the OP can’t.

That’s totally unfair for him.

And about the “special” tittle, if I see someone with it I will think what a bad luck brian instead of wow that guy rocks.

Sorry for my bad english.

After going back and forth with support, I have felt betrayed by the customer service and treated unequally to those who gained a favorable response.

Not only did I not play for months (even missing the update which caused all this drama) but having had my two incinerators since 2013 and now having one of them obsolete is unfair. The time and money spent crafting the second one could have been used for better things.

All I simply requested was just to unbind the duplicate so that I can have the freedom to choose between selling it or having a lackluster Twice-told title. Instead, I get the canned responses and undisclosed reasons as to why I am being treated indifferently.

syndicates.9826:

After going back and forth with support, I have felt betrayed by the customer service and treated unequally to those who gained a favorable response.

Not only did I not play for months (even missing the update which caused all this drama) but having had my two incinerators since 2013 and now having one of them obsolete is unfair. The time and money spent crafting the second one could have been used for better things.

All I simply requested was just to unbind the duplicate so that I can have the freedom to choose between selling it or having a lackluster Twice-told title. Instead, I get the canned responses and undisclosed reasons as to why I am being treated indifferently.

I know exactly how you feel. As much as I enjoy my guild and parts of the game I am moving on to other games. If ANet decides to take action and fix the situation I would be happy to explore Guild Wars 2 again, but I doubt this will be the case, fortunately there are a lot of upcomming mmos I am looking forward to trying.

IDK, I think that you got to have two legendaries at a time when nobody else did. You still have two weapons which are guaranteed to remain BiS…

I have difficulty understanding why you need compensation.

TooBz.3065:

IDK, I think that you got to have two legendaries at a time when nobody else did. You still have two weapons which are guaranteed to remain BiS…

I have difficulty understanding why you need compensation.

ANet has already been compensating people, we also made our weapons for the skins. Wardrobe makes the extra skin useless. We would rather just get a new skin to replace our now useless one. We have two overpriced weapons and one is redundant. I could make every ascended weapon combo I desired for thousands less than a duplicate legendary weapon and the ascended weapons would be more functional because I could have the ideal sigil for each of my builds. If ANet added swappable sigils, like stats for legendaries, then this issue would go away for me. As it stands, however, the second legendary is inferior to ascended and has no unique skin thanks to the wardrobe patch.

Sorry to say that Anet doesn’t have to do diddly squat. Some people got a refund some people didn’t. Only moderators read the forums and only then to delete posts or lock threads. Rather than go on and on about it in the forums, you’d be better off spending the same effort submitting tickets.

(Personally though, I don’t think you really deserve a refund, but that’s not what this thread is about so that’s a discussion for another thread and another day)

Azrael.4960:

Sorry to say that Anet doesn’t have to do diddly squat. Some people got a refund some people didn’t. Only moderators read the forums and only then to delete posts or lock threads. Rather than go on and on about it in the forums, you’d be better off spending the same effort submitting tickets.

(Personally though, I don’t think you really deserve a refund, but that’s not what this thread is about so that’s a discussion for another thread and another day)

Well that’s just like your opinion man…

I also continue to submit tickets until anet can tell me what the difference is between my situation and those that got refunds or they compensate me. I would probably quit if they gave me a good reason.

Azrael.4960:

Sorry to say that Anet doesn’t have to do diddly squat. Some people got a refund some people didn’t. Only moderators read the forums and only then to delete posts or lock threads. Rather than go on and on about it in the forums, you’d be better off spending the same effort submitting tickets.

(Personally though, I don’t think you really deserve a refund, but that’s not what this thread is about so that’s a discussion for another thread and another day)

Whether we deserve it or not is not the case here. It’s a matter of why are some players being treated unequal than some in this specific case. They are not disclosing any information even though one of the players that were reimbursed shared the exact same situation as I have.

syndicates.9826:

Azrael.4960:

Sorry to say that Anet doesn’t have to do diddly squat. Some people got a refund some people didn’t. Only moderators read the forums and only then to delete posts or lock threads. Rather than go on and on about it in the forums, you’d be better off spending the same effort submitting tickets.

(Personally though, I don’t think you really deserve a refund, but that’s not what this thread is about so that’s a discussion for another thread and another day)

Whether we deserve it or not is not the case here. It’s a matter of why are some players being treated unequal than some in this specific case. They are not disclosing any information even though one of the players that were reimbursed shared the exact same situation as I have.

Please read the comment in parentheses. I already said it a discussion for another thread on another day.

Back on the topic, Anet has never been consistent in how situations that lie outside of the TOS and their rules are dealt with. To be frank, I think it comes down to whichever customer support officer you wind up with

I bought multiple exotic weapons. Need title and refund and extra stuff plus all the gold spent.

Azrael.4960:

syndicates.9826:

Azrael.4960:

Sorry to say that Anet doesn’t have to do diddly squat. Some people got a refund some people didn’t. Only moderators read the forums and only then to delete posts or lock threads. Rather than go on and on about it in the forums, you’d be better off spending the same effort submitting tickets.

(Personally though, I don’t think you really deserve a refund, but that’s not what this thread is about so that’s a discussion for another thread and another day)

Whether we deserve it or not is not the case here. It’s a matter of why are some players being treated unequal than some in this specific case. They are not disclosing any information even though one of the players that were reimbursed shared the exact same situation as I have.

Please read the comment in parentheses. I already said it a discussion for another thread on another day.

Back on the topic, Anet has never been consistent in how situations that lie outside of the TOS and their rules are dealt with. To be frank, I think it comes down to whichever customer support officer you wind up with

That is honestly their own fault then. Treating customers fairly should be an important goal for them. This issue was also brought up a long time before the patch hit. How difficult would it have been to send out a refund guideline email to support before the patch hit? I could accept no refunds, but not luck of the draw refunds. What happened wasn’t right or I wouldn’t be submitting tickets or complaining.

Not sure but maybe the criteria is how long you’ve had the weapon for. That sort of makes sense. If you’ve been using it for an entire year, you might be less entitled to “return it” than someone who’s only using it for a month.

Just a possibility I’m suggesting, I have no idea of it’s true or not.

hazenvirus.8154:

Azrael.4960:

Sorry to say that Anet doesn’t have to do diddly squat. Some people got a refund some people didn’t. Only moderators read the forums and only then to delete posts or lock threads. Rather than go on and on about it in the forums, you’d be better off spending the same effort submitting tickets.

(Personally though, I don’t think you really deserve a refund, but that’s not what this thread is about so that’s a discussion for another thread and another day)

Well that’s just like your opinion man…

I also continue to submit tickets until anet can tell me what the difference is between my situation and those that got refunds or they compensate me. I would probably quit if they gave me a good reason.

Judging by your confrontational title & posts, I’m guessing your initial tickets were demanding, which may be why they have decided not to refund you.
You have to remember, kindness & manners go a long way.

hazenvirus.8154:

Azrael.4960:

Sorry to say that Anet doesn’t have to do diddly squat. Some people got a refund some people didn’t. Only moderators read the forums and only then to delete posts or lock threads. Rather than go on and on about it in the forums, you’d be better off spending the same effort submitting tickets.

(Personally though, I don’t think you really deserve a refund, but that’s not what this thread is about so that’s a discussion for another thread and another day)

Well that’s just like your opinion man…

I also continue to submit tickets until anet can tell me what the difference is between my situation and those that got refunds or they compensate me. I would probably quit if they gave me a good reason.

You paid the extra legendary by playing the game the other one who received refunds bought it by using his credit card. It’s simple as that.

Vayne.8563:

Not sure but maybe the criteria is how long you’ve had the weapon for. That sort of makes sense. If you’ve been using it for an entire year, you might be less entitled to “return it” than someone who’s only using it for a month.

Just a possibility I’m suggesting, I have no idea of it’s true or not.

I think I finished my Bolts later than my friends had finished their Incinerators, but that seems like something that would have been easy to tell me. Like, hey sorry but you have had your weapon too long. I doubt it was this and I was well mannered initially. I calmly explained the situation and citied the reasons I felt made my situation refund worthy. Even going so far as to mathematically prove how much cheaper it would have been to make ascended weapons and showing how I couldn’t even use the stat swapping correctly if I wanted to, since the only other character that could use it was my mesmer, but I wasn’t willing to swap out expensive condition sigils for power because of how costly that would be. The truth is the stats swapping went almost entirely unused and wasn’t utilized effectively. The swords were used almost entirely as dire stats and only when I felt like running around faster or just enjoying their effect in dungeons would I bother using them outside wvw. If it hadn’t been for the look ascended would have served me far better at several thousand gold less. Of course after many emails back and forth I became more annoyed that they couldn’t even give me a reason. My calm and collected responses broke down a little as I tried to figure out why I was being treated differently.

hazenvirus.8154:

Vayne.8563:

Not sure but maybe the criteria is how long you’ve had the weapon for. That sort of makes sense. If you’ve been using it for an entire year, you might be less entitled to “return it” than someone who’s only using it for a month.

Just a possibility I’m suggesting, I have no idea of it’s true or not.

I think I finished my Bolts later than my friends had finished their Incinerators, but that seems like something that would have been easy to tell me. Like, hey sorry but you have had your weapon too long. I doubt it was this and I was well mannered initially. I calmly explained the situation and citied the reasons I felt made my situation refund worthy. Even going so far as to mathematically prove how much cheaper it would have been to make ascended weapons and showing how I couldn’t even use the stat swapping correctly if I wanted to, since the only other character that could use it was my mesmer, but I wasn’t willing to swap out expensive condition sigils for power because of how costly that would be. The truth is the stats swapping went almost entirely unused and wasn’t utilized effectively. The swords were used almost entirely as dire stats and only when I felt like running around faster or just enjoying their effect in dungeons would I bother using them outside wvw. If it hadn’t been for the look ascended would have served me far better at several thousand gold less. Of course after many emails back and forth I became more annoyed that they couldn’t even give me a reason. My calm and collected responses broke down a little as I tried to figure out why I was being treated differently.

I wasn’t the guy who thought you were being rude. I really do understand why this would annoy the hell out of you. Just trying to think of what criteria they might be using.

Silly, of course. You’ve had a lot longer to think about it than I have.

Fyrebrand.4859:

Wolfheart.7483:

Get over it. With a persistent online game, such as Guild Wars 2, there are bound to be changes over time. Some of those changes will inevitably lead to situations like this. This addition of the wardrobe had many more positive aspects to it than negative.

+1 for this.

ArenaNet doesn’t owe anybody a refund. There is no possible universe where I can feel sorry for someone who went out of their way to get two of the same Legendary, just so they could match. This is like listening to a billionaire who bought an extra yacht so his cat could have its own, then whining that yachts went half-price the following year and now their cat is no longer privileged.

Even setting aside how ridiculous it is that this situation is even happening, you have nothing to complain about. Nothing got taken away from you. Your items did not get any worse. You put in the time/money/resources to get two of the same legendary weapon, and you still have two of the same legendary weapon. And you did it before there was even a title for it, so now you have this free extra thing.

I can understand that it seems a bit unfair, that there are people who crafted only one legendary pistol or dagger, and now they can apply the skin to their other one. And that kind of sucks for someone who did it the hard way. But, just as there was no way for you to know Wardrobe was coming, neither did ArenaNet when they first made the game. Sometimes, these things happen. It is unfortunate, but I really just shake my head at the sentiment of “Boo hoo, I made two legendaries and now I won’t look doubly as special!”

I really want to comment on how you sound like an angry plebeian (this is coming from a player who gets excited when he was more than 30g in the wallet), but I won’t. Sorry, but if someone spends hours on end farming for two legendaries, I think they have a right to complain.

Also, the entire idea of comparing these players to entitled billionaires is ludicrous. Have you considered how many hours these people have put into the game to get these two legendaries and now all they need is a transmutation charge? Just because they have a fancy weapon doesn’t make them a “billionaire”. For all you know, they might be as broke as the rest of us after spending all that time farming for legendaries.

Another thing, “sometimes things happen” is a terrible response to this sort of situation, where the developer could have taken preemptive steps to assure a better transition. I’m sorry, but if you weren’t put in this situation you have no right to tell others who they can and cannot be upset with.

GG

The “MMOs are evolving games” & “you had 2 legendaries for a while!” arguments completely ignore the fact that Anet has already refunded some legendaries. That means the company has recognized the problem and conceded to the players’ wishes.
You cant refund some people (giving’em an item worth thousands of gold) and throw in a compensation tittle for others. If you offer a refund, it’s got to be available for everyone.

I would assume that the people unsuccessfully trying to get a refund are people who have the title.

Although ANet support has fallen down some levels…

I like how hypocritical everyone is about this matter.

“lol but I have exotic weapons bought multiple times, refund pls” – as if a few golds was the same as three thousands golds.

“but you got a title, it’s nice, letting you with a weapon that, as it has been posted and proven before has no more value than 1k1 golds at best is completely fine and shouldn’t be adressed, not even just unbind them so you can sell them! also ANet acted really nice towards you by giving you this, it’s worth 2k golds !”

Maybe they should refund the amount the weapon was worth when created, rather than what it would be worth now. Perhaps, that would be more fair. /shrug

At least you guys got something. I made 2 Infinite Lights for my Mesmer and the second one is literally worthless now.

leng jai.2961:

At least you guys got something. I made 2 Infinite Lights for my Mesmer and the second one is literally worthless now.

I feel for you. I personally think they should have made exceptions for all the most expensive skins. I mean there is really no good reason to make a second of any of the most expensive weapons in the game. It would have been easy to look at skins over say 200g and refund them. The number of people with duplicates would have been a drop in the bucket to people looking for gem store refunds and other issues. It just doesn’t make sense when you look at the actions that were taken. All we can do now is express our dissatisfaction, so issues like this don’t occur in the future.

The comparison to expensive exotics is actually worse. People bought those for the skins for different characters and then the skins went account bound. However, they were still left with 2 weapons, with the SAME stats, that were soul bound. You still have ALL the benefits of having 2 legendaries..the only difference is you can’t have the kitten of being able to boast about grinding mats/gold (mind you none of it is difficult content…just takes a while) for 2 different weapons. If you kitten is THAT important to you, and you feel THAT entitled, despite the fact you still have 2 legendaries with even MORE benefits to them than before..then I don’t think we can help you at all….

I am not sure that I believe that compensation of any sort is owed in a situation of this sort. Player A bought item(s) X. Item X continues to function. Player A retains possession of item X.

If player A still has what he paid for then why is he somehow being mistreated by not receiving further compensation ?

If I buy a computer and a year later it goes on sale am I owed a refund, upgrade, or some other form of recompense ?

As to some people reportedly receiving some form of compensation and others not…

Every commercial transaction between a player and Anet is between that player and Anet on a case by case basis. We as players are not siblings, receiving bowls of ice cream from a parent, arguing over who got the biggest scoop. What happens between Anet and a customer that is not me in a situation of this sort that is not really my business in my opinion.

Ashen.2907:

I am not sure that I believe that compensation of any sort is owed in a situation of this sort. Player A bought item(s) X. Item X continues to function. Player A retains possession of item X.

If player A still has what he paid for then why is he somehow being mistreated by not receiving further compensation ?

If I buy a computer and a year later it goes on sale am I owed a refund, upgrade, or some other form of recompense ?

As to some people reportedly receiving some form of compensation and others not…

Every commercial transaction between a player and Anet is between that player and Anet on a case by case basis. We as players are not siblings, receiving bowls of ice cream from a parent, arguing over who got the biggest scoop. What happens between Anet and a customer that is not me in a situation of this sort that is not really my business in my opinion.

I could handle the outcome being different if I was given a good reason why. If there was a defect with your car shared by other people and you had the option to request a refund and you did at the same time as your friend and he recieved a refund, but instead of giving you one they simple said sorry we can’t give you a refund or tell you why… well you might understand our frustration.

Also comparing a electronic item that does not depreciate from normal wear or new products to a computer is a poor comparison. A better comparison would be the refund for duplicate gem store purchases, which anet provided at request. They clearly felt that duplicates warranted a refund in that case because you lost money due to the wardrobe making duplicate skins obsolete. Legendaries might have stats, but the truth is we lost money on the value of the skin even if we retain legendary stats. To say otherwise is to say the gem store refunds were done without cause. We have the same situation for the skin portion, the least they could have done would be to let each player with a duplicate add a legendary skin to their wardrobe (not a full legendary weapon, just the skin).

Ashen.2907:

I am not sure that I believe that compensation of any sort is owed in a situation of this sort. Player A bought item(s) X. Item X continues to function. Player A retains possession of item X.

If player A still has what he paid for then why is he somehow being mistreated by not receiving further compensation ?

If I buy a computer and a year later it goes on sale am I owed a refund, upgrade, or some other form of recompense ?

As to some people reportedly receiving some form of compensation and others not…

Every commercial transaction between a player and Anet is between that player and Anet on a case by case basis. We as players are not siblings, receiving bowls of ice cream from a parent, arguing over who got the biggest scoop. What happens between Anet and a customer that is not me in a situation of this sort that is not really my business in my opinion.

It’s not that they chose to give out a title that’s got hazenvirus angry. It’s how they dealt with the situation. Some players before the title was released into the game contacted support and were allowed to trade for a different legendary (except Eclipse, they couldn’t get that one). Others were told no. This difference in CS response to the situation is what’s got hazenvirus angry. The inequality of it.

hazenvirus.8154:

I could handle the outcome being different if I was given a good reason why. If there was a defect with your car shared by other people and you had the option to request a refund and you did at the same time as your friend and he recieved a refund, but instead of giving you one they simple said sorry we can’t give you a refund or tell you why… well you might understand our frustration.

There is no defect in this situation. The item you purchased still functions as it did when you purchased it. In your example I would be owed some form of compensation for the defect. A company’s refusal to offer one would be a breach of the purchase contract (unless the item was sold, “as is.”). Whether or not they offered a refund to anyone else who purchased the car would have no bearing on the company owing me a refund. The functionality of someone else’s car is irrelevant to my interaction and my purchase contract with the car maker.

Anet does not owe you a reason why. Their interactions with a customer that is not you are between them and that customer.

this thread is full of crap. i bought 2 chiroptophobia skins and used them on my 2 chars and didn’t get a refund.

there is no entitlement for you to even get a title, since you either: a) made the duplicate legendaries a long time before wardrobe was even a thought in the anet dev’s heads, or b) you made it during the announcement of the feature patch and just didn’t think about the possibility. if its the former, stop complaining, you now have 2 items with stats that are better than exotic (not by much, but still), and now you have a title. if its the latter, you should’ve used logic and realized the wardrobe was coming, hell, i figured it would come on day one of me playing this game since the transmutation stone/crystal system was so inefficient. also, in the former’s case, do RL stores give you a full refund of a REAL item you bought with REAL money a year before the next version of it was to come out? no they do not, so stop complaining about losing all the virtual money to make the duplicates, nobody forced you to make the second bolt, incinerator, etc.

JusticarArkiel.1564:

there is no entitlement for you to even get a title, since you either: a) made the duplicate legendaries a long time before wardrobe was even a thought in the anet dev’s heads, or b) you made it during the announcement of the feature patch and just didn’t think about the possibility. if its the former, stop complaining, you now have 2 items with stats that are better than exotic (not by much, but still), and now you have a title. if its the latter, you should’ve used logic and realized the wardrobe was coming, hell, i figured it would come on day one of me playing this game since the transmutation stone/crystal system was so inefficient. also, in the former’s case, do RL stores give you a full refund of a REAL item you bought with REAL money a year before the next version of it was to come out? no they do not, so stop complaining about losing all the virtual money to make the duplicates, nobody forced you to make the second bolt, incinerator, etc.

Just give me a good reason why some people were refunded, who agree with me that their situation was no different, and I will happily stop posting. Also tell me how getting a new skin for a legendary weapon is different than someone who applied two gem store armor skins onto different armors? They still have skins on their armor. Technically they lost nothing if you believe the skins have zero value. ANet clearly thought the refunds were important for gem store armor, so how is getting a new legendary skin (just the skin) out of line?

Ashen.2907:

hazenvirus.8154:

I could handle the outcome being different if I was given a good reason why. If there was a defect with your car shared by other people and you had the option to request a refund and you did at the same time as your friend and he recieved a refund, but instead of giving you one they simple said sorry we can’t give you a refund or tell you why… well you might understand our frustration.

There is no defect in this situation. The item you purchased still functions as it did when you purchased it. In your example I would be owed some form of compensation for the defect. A company’s refusal to offer one would be a breach of the purchase contract (unless the item was sold, “as is.”). Whether or not they offered a refund to anyone else who purchased the car would have no bearing on the company owing me a refund. The functionality of someone else’s car is irrelevant to my interaction and my purchase contract with the car maker.

Anet does not owe you a reason why. Their interactions with a customer that is not you are between them and that customer.

If they gave compensation for duplicate armor skins why couldn’t they give compensation for duplicate legendary skins (actually they did). I’m not even talking about the exchanges I even just asked for a new skin. Wouldn’t that be like refunding a duplicate armor skin? I mean everyone says the value is the Legendary quality, so what would a new skin for my wardrobe matter if I didn’t get a full stated legendary to go with it?

You’re right they could ban all our accounts for no reason or delete all our characters and not have to say anything. I’m just expressing my disappointment in the situation as is my right to do until they decide I shouldn’t be allowed to voice my opinion on the forums. It will probably accomplish nothing, but I can try.

hazenvirus.8154:

why couldn’t they give compensation for duplicate legendary skins (actually they did)…

Of course they could. Their game, they have access to the code, etc.

hazenvirus.8154:

I’m just expressing my disappointment in the situation as is my right to do until they decide I shouldn’t be allowed to voice my opinion on the forums.

Well, privilege is probably more accurate than, “right,” but you are correct, these forums are here, in part, for people to discuss their views, including disappointment, on aspects of the game. Of course this applies to those expressing an opinion that there isn’t really anything wrong with how the matter was handled.

Don’t worry hazen, I’m in the same boat as you.

They’ve already shut off my ticket and future ones related to the topic, but I still have hope of changes.

syndicates.9826:

Don’t worry hazen, I’m in the same boat as you.

They’ve already shut off my ticket and future ones related to the topic, but I still have hope of changes.

I might be able to get past it if they add sigil swapping to legendary weapons at some point. That would at least make the stat swapping useful for me… until then I won’t consider returning to gw2.