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Posted by: Chris Cleary

Chris Cleary

Game Security Lead

Next

We are currently aware of this issue and are working to resolve it.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

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Posted by: Andraus.3874

Andraus.3874

https://m.youtube.com/watch?v=VJuKq6iQQMs

Beedo beedo beedo

Did you pull out the flame thrower yet?

(edited by Andraus.3874)

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Posted by: Danaj.3014

Danaj.3014

shoot me a pm when it gets resolved.

seriously though hope you guys dont get too much grief.

keep up the hard work

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Posted by: tuman.6593

tuman.6593

good but I still didnt get reward for Verdant Brink map complition and cant continue story after its bugged when I found last Rox’s sign…

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Posted by: alan.5863

alan.5863

Let’s hope the issue is resolved sooner, rather than later. It’s affecting quite a few of us, and I’d love to get back to running dungeons with the guild (who also can’t connect currently).

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Posted by: Exxcalibur.6203

Exxcalibur.6203

Buff Necro stability!

“Skritt, I’m hit!"

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Posted by: Guhracie.3419

Guhracie.3419

Thanks for updating us on this issue after working hours! (no sarcasm)

“Be angry about legendary weapons, sure, but what about the recent drought of content?”
-Mike O’Brien
Because we can’t be angry about both?

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Posted by: Doobachoo.5712

Doobachoo.5712

ya I cant login its driving me crazy but glad to see a thrad explaining its not me its you I can relax go smoke and check back later keep up the good work and hope you can fix this soon.. if it helps it happened to me after mad king event not sure if that matters

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Posted by: SnowHawk.3615

SnowHawk.3615

GIVE US BLADED TOP PIECE

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Posted by: vlorenc.8015

vlorenc.8015

i already post in different topic obout this issue, i will repost here.
This is all info i can get from my client. I bealive that everi little of information about this bug can help devs to solve it. If not i am sorry for spaming. I am just inpatient and want this problem to by solved as soon as possible and this is all i can do.
Map info say:
MapLoadState: STATE_SERVER_WAIT
I cant log in to first map of HoT and to Harati HInterland.
LA, Gendaran Fields and Guild Hall works fine for me. I didnt try any other maps. On one try I was ported to map under Harati with message WP is contested You was portet to nearest WP. Or something like that.
After same time i The game client lost its connection to server… (Code=7:0:0:990:101)

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Posted by: Boyd.5438

Boyd.5438

ETA on resolution/Progress?

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Posted by: Clomor.4397

Clomor.4397

At least we know you guys are working on this

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Posted by: Qtiz.6238

Qtiz.6238

+1 for working under the pressure.

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Posted by: crystalpink.2487

crystalpink.2487

Thanks for the notice.
I’ve been wondering why I can’t get past the loading screen after selecting a character.

Euphemia Hime (Elementalist), Pinky Pearl (Mesmer), Avicenia (Ranger), Vanille Morgana (Necromancer)
Chibi Asura San (Engineer), Hikaru Masai (Guardian), Selene Minerva (Revenant)
Guild: The Bunnies [Bun] ~ Server: Jade Quarry

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Posted by: Just a flesh wound.3589

Just a flesh wound.3589

Can you call me at home after you fix it? I was planning to run around and grab some waypoints and skill points on my Rev. :>

Be careful what you ask for
ANet may give it to you.

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Posted by: AphoticEssance.7592

AphoticEssance.7592

I am super frustrated with this xpac

Every time I start make progress in HoT something else gets broke. My main character is still stuck on the first mission. Almost a week and two tickets later but still no fixes…

All I wanted to do was to play with my guild mates on day one and experience the game along side them. Sadly when progress is blocked, it becomes impossible to keep up. By the time I get to play the content, everybody I know will be bored and the maps will be empty.

I have friends on my list that have over 50 mastery and I am stuck at 8 because of all the bugs.

This has been by far the worst xpac experience I ever had by far.

(edited by AphoticEssance.7592)

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Posted by: Artorias.5267

Artorias.5267

I get this issue when I try to do things in Kessex.

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Posted by: Guhracie.3419

Guhracie.3419

Every time I start make progress in HoT something else gets broke. My main character is still stuck on the first mission. Almost a week and two tickets later but still no fixes… Why?

All I wanted to do was to play with my friends on day one and experience the game along side them. Sadly when progress is blocked, it becomes impossible to keep up. By the time I get to play the content, everybody I know will be bored and the maps will be empty.

I have friends on my list that have over 50 mastery and I am stuck at 9 because of all the bugs…Next time I am just going to wait it out.

This has been by far the worst xpac experience I ever had by far.

This must be the only xpac experience you’ve ever had if you’re upset about bugs in the first two weeks.

“Be angry about legendary weapons, sure, but what about the recent drought of content?”
-Mike O’Brien
Because we can’t be angry about both?

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Posted by: Fudoka.7350

Fudoka.7350

Maybe I’m just making a stupid suggestion…but why not revert the changes made in the latest patch? At least we will be able to play and the devs won’t get more grief from us about a broken patch.

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Posted by: Astra Lux.2846

Astra Lux.2846

Every time I start make progress in HoT something else gets broke. My main character is still stuck on the first mission. Almost a week and two tickets later but still no fixes… Why?

All I wanted to do was to play with my friends on day one and experience the game along side them. Sadly when progress is blocked, it becomes impossible to keep up. By the time I get to play the content, everybody I know will be bored and the maps will be empty.

I have friends on my list that have over 50 mastery and I am stuck at 9 because of all the bugs…Next time I am just going to wait it out.

This has been by far the worst xpac experience I ever had by far.

This must be the only xpac experience you’ve ever had if you’re upset about bugs in the first two weeks.

Yeah, I’m actually very impressed by the dearth of major issues with the HoT launch.

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Posted by: Zee The Free.1536

Zee The Free.1536

Seems that if we all just back up and give them a little breathing room they may get if resolved soon instead of later. Thanks all of you guys for working kitten this huge undertaking.

Cheers!

How did that feel?
REAL GOOD!
The Zeke T Freak machine: zero defects.

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Posted by: Celtic Lady.3729

Celtic Lady.3729

Fix it! Fix it! Fix it!

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Posted by: Ninjachiken.4159

Ninjachiken.4159

Hope you get it resolved soon! My thoughts are with your ops team! ( who probably deserve nice coffee and some form of pastry)

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Posted by: CyberDiva.3214

CyberDiva.3214

Maybe I’m just making a stupid suggestion…but why not revert the changes made in the latest patch? At least we will be able to play and the devs won’t get more grief from us about a broken patch.

Simple… Because it isn’t quite the last patch that caused the problem. These errors that everyone have been getting have been going on for at least a full week before HOT released. While the latest patch might have caused it to worsen, it very likely did not cause the problem.

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Posted by: Tobias Trueflight.8350

Tobias Trueflight.8350

I can log onto my main character, but any other character generates an error message which seems different each time. I can zone with my main character when logging back in, and not crash.

Seeking assistants for the Asuran Catapult Project. Applicants will be tested for aerodynamics.

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Posted by: vlorenc.8015

vlorenc.8015

it starts work for me.
reroll to previous patch will probably make it a little better from short term point of view, but from long term can cause much more troules (depend on versioning system and patch proces they use). And on top of it I registred serious problems with servers even before last patch (like few hours before it so it probably isnt just in patch)

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Posted by: CyberDiva.3214

CyberDiva.3214

On the bright side, at least the forums are working now!

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Posted by: eleshazar.6902

eleshazar.6902

You do have to give them some semblance of a break. I get frustrated just as much as anyone when stuff goes wrong and I don’t get to play when I come home from a long day at work. But they are real people too. They’ve been patching stuff around the clock since the xpac launched. It will get fixed once they can.

I hope you guys are getting rotated out well enough. I understand perfectly how bad those “war room” situations are in IT. Take care of your health! We can wait (as much as we might complain. ;-)

All professions level 80| Champion Paragon, Phantom, Genius
Phoenix Ascendant [ASH] | Rank 80

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Posted by: Lunacy Solacio.6514

Lunacy Solacio.6514

for those of us in, and able to go in an instance, it is now lagging severely. It’s crazy >.>

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Posted by: Meridian.4983

Meridian.4983

Good luck guys! I’m eager to play, but will try to be patient while you work on this.

[NA] | BP
Zombie | God | For the Pass!

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Posted by: ikereid.4637

ikereid.4637

In Russia, the Game patches YOU!

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

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Posted by: sparc.3649

sparc.3649

Seems that if we all just back up and give them a little breathing room they may get if resolved soon instead of later. Thanks all of you guys for working kitten this huge undertaking.

Cheers!

^this^ – lets let them work on fixing our game instead of wasting their time on these forums. The next time I see them on the forums is to say “it’s fixed” – not because they have to put somebody in line or answer more inquiries!

/—————————————\
© sparc.3649 ~ LPC ~ Anvil Rock
\—————————————/

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Posted by: Giggles.7512

Giggles.7512

I’m getting “The game client is unable to access the log-in server at this time.”

Kinda got bummed out because my bestie and I bought the Thorns expansion going to create revenants and then she can’t even log-in to the game and I try to create a revenant only to get that error.

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Posted by: maneezy.5241

maneezy.5241

GO ANET GO!!!!! you can dew eeeet!!!!

[Wolf] Olde White Wolf Tavern. Ryker Shadowstep-Thief/MegaTurboUltimateDareDevil.

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Posted by: XYLUM.7286

XYLUM.7286

Thanks for the official response, little things like that go a long way in squelching the rage babies … and keeping everyone else informed and on the same page.

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Posted by: Boyd.5438

Boyd.5438

its best if they would reply with an ETA at least a minimum time to get people off their backs. be it 1 hour or 1 day ETA.

people are trying to get ingame thinking that its gonna be fixed anytime now but its not.

lack of information is driving this madness of questions and posts imo. no information which is driving up anxiety and confusion.

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Posted by: emikochan.8504

emikochan.8504

Glad i literally just finished the karka queen before this, best of luck solving it quickly! Time for bed… :p

Welcome to my world – http://emikochan13.wordpress.com

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Posted by: ikereid.4637

ikereid.4637

Every time I start make progress in HoT something else gets broke. My main character is still stuck on the first mission. Almost a week and two tickets later but still no fixes… Why?

All I wanted to do was to play with my friends on day one and experience the game along side them. Sadly when progress is blocked, it becomes impossible to keep up. By the time I get to play the content, everybody I know will be bored and the maps will be empty.

I have friends on my list that have over 50 mastery and I am stuck at 9 because of all the bugs…Next time I am just going to wait it out.

This has been by far the worst xpac experience I ever had by far.

This must be the only xpac experience you’ve ever had if you’re upset about bugs in the first two weeks.

I have been playing mmos for 10 years

I have never had an experience in an expansion in which I tried to do the first mission on 4 seperate characters until I could get one to not bug out. For the first day I had 3 characters locked out of progress.

I still have a character that cant access the first instance. I can access the maps now… but cant do the missions because my first one is jacked up.

How would you feel if you could not play on your main the first couple days of an xpac because of bug issues…

Or how about wasting a several hours completing the same mission over and over on multiple toons trying to get on the new maps?

Now I can’t log in for the 3rd time since the xpac when I had no issues before?… yeah I think I have the right to say I am having a pretty bad experience right now.

I have the right to my opinion.. and that is that this is the worst experience I have ever had with an xpac release of a game.

So then you never played Everquest where characters were dead locked on loading screens on 3-4 separate expansion releases for WEEKS?! What about when they merged servers and characters went Poof!

This is FAR from the worse release to date of any MMO (been playing since 1999 when Everquest was released)

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

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Posted by: Kyoshiro.6735

Kyoshiro.6735

I cant load any of my characters in to the game.

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Posted by: ikereid.4637

ikereid.4637

its best if they would reply with an ETA at least a minimum time to get people off their backs. be it 1 hour or 1 day ETA.

people are trying to get ingame thinking that its gonna be fixed anytime now but its not.

lack of information is driving this madness of questions and posts imo. no information which is driving up anxiety and confusion.

we dont really need an ETA here. We know its bad if EVERYONE is having login issues. They are working on it and it will be fixes as soon as it can. My guess if they cannot meet a 4 hour fix time, changes are rolled back. To be patched probably tomorrow night.

I just hope they stop this patching from Friday until Monday morning at 12am. Lets have a smooth weekend please!

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

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Posted by: Sheep.5430

Sheep.5430

its best if they would reply with an ETA at least a minimum time to get people off their backs. be it 1 hour or 1 day ETA.

people are trying to get ingame thinking that its gonna be fixed anytime now but its not.

lack of information is driving this madness of questions and posts imo. no information which is driving up anxiety and confusion.

we dont really need an ETA here. We know its bad if EVERYONE is having login issues. They are working on it and it will be fixes as soon as it can. My guess if they cannot meet a 4 hour fix time, changes are rolled back. To be patched probably tomorrow night.

I just hope they stop this patching from Friday until Monday morning at 12am. Lets have a smooth weekend please!

Oh geeze I HOPE there’s not a roll back! I just finished re-outfitting my main! :C

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Posted by: CyberDiva.3214

CyberDiva.3214

its best if they would reply with an ETA at least a minimum time to get people off their backs. be it 1 hour or 1 day ETA.

people are trying to get ingame thinking that its gonna be fixed anytime now but its not.

lack of information is driving this madness of questions and posts imo. no information which is driving up anxiety and confusion.

They will give us an ETA when they actually have one, don’t worry. First, though, they have to locate where the problem lies. Then they have to figure out why it’s doing as it’s doing. Only then than they even begin to estimate an ETA.

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Posted by: AphoticEssance.7592

AphoticEssance.7592

Every time I start make progress in HoT something else gets broke. My main character is still stuck on the first mission. Almost a week and two tickets later but still no fixes… Why?

All I wanted to do was to play with my friends on day one and experience the game along side them. Sadly when progress is blocked, it becomes impossible to keep up. By the time I get to play the content, everybody I know will be bored and the maps will be empty.

I have friends on my list that have over 50 mastery and I am stuck at 9 because of all the bugs…Next time I am just going to wait it out.

This has been by far the worst xpac experience I ever had by far.

This must be the only xpac experience you’ve ever had if you’re upset about bugs in the first two weeks.

I have been playing mmos for 10 years

I have never had an experience in an expansion in which I tried to do the first mission on 4 seperate characters until I could get one to not bug out. For the first day I had 3 characters locked out of progress.

I still have a character that cant access the first instance. I can access the maps now… but cant do the missions because my first one is jacked up.

How would you feel if you could not play on your main the first couple days of an xpac because of bug issues…

Or how about wasting a several hours completing the same mission over and over on multiple toons trying to get on the new maps?

Now I can’t log in for the 3rd time since the xpac when I had no issues before?… yeah I think I have the right to say I am having a pretty bad experience right now.

I have the right to my opinion.. and that is that this is the worst experience I have ever had with an xpac release of a game.

So then you never played Everquest where characters were dead locked on loading screens on 3-4 separate expansion releases for WEEKS?! What about when they merged servers and characters went Poof!

This is FAR from the worse release to date of any MMO (been playing since 1999 when Everquest was released)

From my understanding this has been a nice xpac for most people which is really nice compared to some expacs.

Less issues as a whole for the GW2 community… but for me this has been a nightmare of an expac being plagued with my account having so many issues.

So for me… this is the worst experience that “I” have personally had.

I am not saying the content is trash. I am loving everything I got my hands on so far. However, I am Just very frustrated with all my account issues atm. I am not sure why that is hard to understand.

Perhaps you can relate in another game?

(edited by AphoticEssance.7592)

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Posted by: Kylden Ar.3724

Kylden Ar.3724

We are currently aware of this issue and are working to resolve it.

By the Six let the answer also fix the issue with OOM crashes for both 32-bit and 64-bit machines with NVIDA cards…

Kylden
Leader of TACO mini-roamer guild, Kaineng.

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Posted by: Kohor.6417

Kohor.6417

Every time I start make progress in HoT something else gets broke. My main character is still stuck on the first mission. Almost a week and two tickets later but still no fixes… Why?

All I wanted to do was to play with my friends on day one and experience the game along side them. Sadly when progress is blocked, it becomes impossible to keep up. By the time I get to play the content, everybody I know will be bored and the maps will be empty.

I have friends on my list that have over 50 mastery and I am stuck at 9 because of all the bugs…Next time I am just going to wait it out.

This has been by far the worst xpac experience I ever had by far.

This must be the only xpac experience you’ve ever had if you’re upset about bugs in the first two weeks.

I have been playing mmos for 10 years

I have never had an experience in an expansion in which I tried to do the first mission on 4 seperate characters until I could get one to not bug out. For the first day I had 3 characters locked out of progress.

I still have a character that cant access the first instance. I can access the maps now… but cant do the missions because my first one is jacked up.

How would you feel if you could not play on your main the first couple days of an xpac because of bug issues…

Or how about wasting a several hours completing the same mission over and over on multiple toons trying to get on the new maps?

Now I can’t log in for the 3rd time since the xpac when I had no issues before?… yeah I think I have the right to say I am having a pretty bad experience right now.

I have the right to my opinion.. and that is that this is the worst experience I have ever had with an xpac release of a game.

So then you never played Everquest where characters were dead locked on loading screens on 3-4 separate expansion releases for WEEKS?! What about when they merged servers and characters went Poof!

This is FAR from the worse release to date of any MMO (been playing since 1999 when Everquest was released)

Worst experience that “I” have personally had. Not sure how hard that is to understand.

Then you obviously haven’t been playing MMO’s for 10 years

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Posted by: Cypher.7468

Cypher.7468

You do have to give them some semblance of a break. I get frustrated just as much as anyone when stuff goes wrong and I don’t get to play when I come home from a long day at work. But they are real people too. They’ve been patching stuff around the clock since the xpac launched. It will get fixed once they can.

I hope you guys are getting rotated out well enough. I understand perfectly how bad those “war room” situations are in IT. Take care of your health! We can wait (as much as we might complain. ;-)

I second this.
They are people just like us doing a job, so give them time to get it done

CPU:i75820k@4.5Ghz RAM:16GBCrucial2400Mhz
MB:X99GigabyteUD4 GPU:2xGigabyteGTX980SLI
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Posted by: Crrrystal.6845

Crrrystal.6845

I second this.
They are people just like us doing a job, so give them time to get it done

maybe if we all go downvote metacritic and whine some more, they’ll nerf this lag like they nerfed hero points and elite spec requirements c:

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Posted by: Kichwas.7152

Kichwas.7152


Guhracie.3419:
**********
AphoticEssance.7592:
Every time I start make progress in HoT something else gets broke. My main character is still stuck on the first mission. Almost a week and two tickets later but still no fixes… Why?

This has been by far the worst xpac experience I ever had by far.


This must be the only xpac experience you’ve ever had if you’re upset about bugs in the first two weeks.
**********

I have been playing mmos for 10 years

I have never had an experience in an expansion in which I tried to do the first mission on 4 seperate characters until I could get one to not bug out. For the first day I had 3 characters locked out of progress.

I have the right to my opinion.. and that is that this is the worst experience I have ever had with an xpac release of a game.

So then you never played Everquest where characters were dead locked on loading screens on 3-4 separate expansion releases for WEEKS?! What about when they merged servers and characters went Poof!

This is FAR from the worse release to date of any MMO (been playing since 1999 when Everquest was released)

The situation here has been as smooth as butter compared to some other recent launches. I also play Wildstar and the f2p launch there had major issues, on par with this issue – but lasting for more than a week.

Near as I can tell this issue is the first major issue of this expansion. Minor issues have affected some players, and it looks like I’m quoting one such player, but this is the first issue affecting a large number all at once.

As for people asking for ETAs… You can usually ask your car mechanic how long it will take to change out an engine part. All the variables are probably known and anything discovered could even be estimated.

But this is software… and the first task is finding out what went wrong – which can NEVER be estimated. The actual fix can be, but only once the problem is known. And then there is testing the fix – which can also be estimated, but also adds time. Debugging though – finding out what the problem – by its very nature is an unknown, or there wouldn’t be a problem.

http://kichwas.wordpress.com/ – GW2 Blog Presenting the Opposing View
JAH Bless – Equal Rights and Justice for all.
Justice And Honor – Tarnished Coast.

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Posted by: ikereid.4637

ikereid.4637

You do have to give them some semblance of a break. I get frustrated just as much as anyone when stuff goes wrong and I don’t get to play when I come home from a long day at work. But they are real people too. They’ve been patching stuff around the clock since the xpac launched. It will get fixed once they can.

I hope you guys are getting rotated out well enough. I understand perfectly how bad those “war room” situations are in IT. Take care of your health! We can wait (as much as we might complain. ;-)

Issue with this is NCSoft, they are a for profit company. Every 30mins GW2 is offline thats potential gem sells lost, account purchases lost…ect.

I give it 4 hours, then a rollback if a fix has not been discovered.

This turns much into an ERP system outage, if the ERP is down the business makes no money. IT gets no sleep until that business is making money again (speaking from personal experience).

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

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Posted by: Regina Buenaobra

Previous

Regina Buenaobra

Content Marketing Lead

Next

Every time I start make progress in HoT something else gets broke. My main character is still stuck on the first mission. Almost a week and two tickets later but still no fixes… Why?

This has been by far the worst xpac experience I ever had by far.

This must be the only xpac experience you’ve ever had if you’re upset about bugs in the first two weeks.

I have been playing mmos for 10 years

I have never had an experience in an expansion in which I tried to do the first mission on 4 seperate characters until I could get one to not bug out. For the first day I had 3 characters locked out of progress.

I have the right to my opinion.. and that is that this is the worst experience I have ever had with an xpac release of a game.

So then you never played Everquest where characters were dead locked on loading screens on 3-4 separate expansion releases for WEEKS?! What about when they merged servers and characters went Poof!

This is FAR from the worse release to date of any MMO (been playing since 1999 when Everquest was released)

The situation here has been as smooth as butter compared to some other recent launches. I also play Wildstar and the f2p launch there had major issues, on par with this issue – but lasting for more than a week.

Near as I can tell this issue is the first major issue of this expansion. Minor issues have affected some players, and it looks like I’m quoting one such player, but this is the first issue affecting a large number all at once.

As for people asking for ETAs… You can usually ask your car mechanic how long it will take to change out an engine part. All the variables are probably known and anything discovered could even be estimated.

But this is software… and the first task is finding out what went wrong – which can NEVER be estimated. The actual fix can be, but only once the problem is known. And then there is testing the fix – which can also be estimated, but also adds time. Debugging though – finding out what the problem – by its very nature is an unknown, or there wouldn’t be a problem.

Thank you for your understanding.

All I can say at this point is that our devs are still hard at work on this issue.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra