They should have simply gone for selling expansions to generate income in stead of selling gems but as long as people are foolish enough to buy in-game items for money you will keep having this problem.
The gem shop isn’ t inherently bad, there are lots of items I approve of (bank space, character slots, finishers, toys, etc.) and A-Net has to earn money some way or another.
What I don’t approve of is vertical progression, especially on gem store items.
I fear A-Net heavily underestimated the long term effects of short-changing their customers, (because thats essentially what they did to everyone who bought previous tools) and it will hurt them (and by extension, the players) in the long run.
But thats what I said, it depends on your play-style. You don’t like the vertical progression so don’t like the vertical progression items. I like horizontal progression (like those collections) so don’t like the horizontal items and how horizontal progression has bee turned into a gold-grind. It always (or almost always) effects the game in some part.
I also don’t like it if they make something ‘wrong’ in the game on purpose to then sell the fix in the gem-store. I am then referring to the fact that you need many more then 250 items of many items but the max you can stack is 250. Then they also suddenly introduce something people get stacks and stacks of. The problem is here that you can only stack 250.
So what do they do.. They sell a stack increaser. I am sorry but thats just extremely extremely extremely rude towards your customers.
There are indeed also some items in the gem-store I don’t have problems with like indeed character-slots.. however they should then have already included the number of slots as there are classes, but they didn’t. And will we get a free slot when they introduce a new race? I also don’t mind them selling something like a name changer and I would also be fine with them selling beta access. All things that are not really in the game.. Well the character is but you get the point.
The coin is still bad imho. The problem is that hard mode is not just skill based. When you do it without guide there are simply traps you are not able to see so it becomes trial and error. Thats why you pretty much needed that coin just to learn where the traps are. After that it becomes skill based.
And yes they need to make money. Thats why I said they should base there income on expansions. Of course if they can trick many people into buying a pick for the price of the game that might mean the profit is a little less but it does mean you can deliver a higher quality (because the goal is then, releasing a good expansion, not selling many gems) and the game will more likely have a longer future. This gem-tactic will work until even the people that can’t handle money notice they are getting squeezed out or until people get burned out from all the grinding. But expansions should be easily able to support the game and would work great if you want the game to run for many years. Want to squeeze out as much as you can and then move on then the cash-shop work best because there will be people that are letting them-self getting squeezed out while in the meanwhile being very proud of themselves because ‘they support this game’. Giving those gifts to Gem-buyers is a way to increase that feeling. It’s some very nice psychology we see here going on.
(edited by Devata.6589)