Guild Wars 2

Many of my guildmates received their gems right away. The transactions are handled by a second party, yes? So… WHY is it taking so long to get my gems? It didn’t take 72 hours for my money to be taken…

Jericento.3165:

Many of my guildmates received their gems right away. The transactions are handled by a second party, yes? So… WHY is it taking so long to get my gems? It didn’t take 72 hours for my money to be taken…

If you’re talking about the Ultimate edition, mine were instant. You’ll have better luck contacting support though as they’re the only ones that can make it happen

Mark Katzbach.9084:

Over the last week we have seen an increased fraud purchase attempt rate for our Heart of Thorns Ultimate edition. Because of this increased fraudulent attempt rate, gem delivery for Heart of Thorns Ultimate may be delayed up to 72 hours after purchase.

I remember last night when I tried to buy the Ultimate edition in-game it failed, like, 3 times. could this have something to do with this fraudulent purchase attempts?

p.s. it worked on the site, though. how odd.

Jorvych.3064:

Mark Katzbach.9084:

Over the last week we have seen an increased fraud purchase attempt rate for our Heart of Thorns Ultimate edition. Because of this increased fraudulent attempt rate, gem delivery for Heart of Thorns Ultimate may be delayed up to 72 hours after purchase.

I remember last night when I tried to buy the Ultimate edition in-game it failed, like, 3 times. could this have something to do with this fraudulent purchase attempts?

p.s. it worked on the site, though. how odd.

You can’t buy the Ultimate in game, then you’d be buying gems with gems. That’s been there from the beginning, so it’s unrelated to the frauds.

Donari.5237:

Jorvych.3064:

Mark Katzbach.9084:

Over the last week we have seen an increased fraud purchase attempt rate for our Heart of Thorns Ultimate edition. Because of this increased fraudulent attempt rate, gem delivery for Heart of Thorns Ultimate may be delayed up to 72 hours after purchase.

I remember last night when I tried to buy the Ultimate edition in-game it failed, like, 3 times. could this have something to do with this fraudulent purchase attempts?

p.s. it worked on the site, though. how odd.

You can’t buy the Ultimate in game, then you’d be buying gems with gems. That’s been there from the beginning, so it’s unrelated to the frauds.

You can buy the Ultimate Edition ‘in-game’ using the link provided in the Gem Store. (It opens a separate window.) =)

Ah, I stand corrected! In that case there may be a connection.

Donari.5237:

Jorvych.3064:

Mark Katzbach.9084:

Over the last week we have seen an increased fraud purchase attempt rate for our Heart of Thorns Ultimate edition. Because of this increased fraudulent attempt rate, gem delivery for Heart of Thorns Ultimate may be delayed up to 72 hours after purchase.

I remember last night when I tried to buy the Ultimate edition in-game it failed, like, 3 times. could this have something to do with this fraudulent purchase attempts?

p.s. it worked on the site, though. how odd.

You can’t buy the Ultimate in game, then you’d be buying gems with gems. That’s been there from the beginning, so it’s unrelated to the frauds.

…OH THAT MAKES SENSE DUR
my ignorance excels me so far.

I just bought HoT a few minutes ago. I’m worried that I might not get the gems at all. I will just log out and wait for awhile, maybe watch some anime or something to keep my mind off the stress ;(

MaxTheKitten.2075:

I just bought HoT a few minutes ago. I’m worried that I might not get the gems at all. I will just log out and wait for awhile, maybe watch some anime or something to keep my mind off the stress ;(

If you don’t receive your gems after 72 hours (and you definitely purchased the Ultimate edition), I recommend you contact support to receive your gems.

Zalladi.4652:

MaxTheKitten.2075:

I just bought HoT a few minutes ago. I’m worried that I might not get the gems at all. I will just log out and wait for awhile, maybe watch some anime or something to keep my mind off the stress ;(

If you don’t receive your gems after 72 hours (and you definitely purchased the Ultimate edition), I recommend you contact support to receive your gems.

Thank you. I bought Ultimate and I got my items and stuff instantly. Im just waiting on the gems

I bought the Ultimate Edition last week, and it took close to 72 hours for my gems to show up. I got the other items instantly. Everyone I spoke with said they got their gems right away so I contacted support after 48 hours. They asked for more info and told me to contact them if I hadn’t received them after the 72-hour period. I don’t know if I got them because of my support ticket or because the 72 hours were up, but they did show up. So don’t worry.

You should not be surprised at the “draconic” methods being used for financial transactions involving real money. Just this morning I tried to deposit a rather largish check in the bank I’ve done business with for over 25 years and it seemed like I there to rob them instead of make a deposit. For my trouble, I got $100 available to spend, 25% of the check available after 2 business days, and the remaining 75% of the check might be available in 7 days. Oh yeah, their protracted delay in processing all the paperwork necessary caused my wife to be late for work.

It’s no surprise that Anet is wary of almost every transaction involving real money.

I bought ultimate so I could get the account jump start while it was on sale…. I get it, I really do. But this really stinks. QQ

Donari.5237:

You can’t buy the Ultimate in game, then you’d be buying gems with gems. That’s been there from the beginning, so it’s unrelated to the frauds.

I bought ultimate in-game and it worked like a charm, i just had to exit the game and then relog back and everything was delivered immediately to my account including gems.

Pridedemon.3041:

Donari.5237:

You can’t buy the Ultimate in game, then you’d be buying gems with gems. That’s been there from the beginning, so it’s unrelated to the frauds.

I bought ultimate in-game and it worked like a charm, i just had to exit the game and then relog back and everything was delivered immediately to my account including gems.

I bought in game also. Have re logged several times. Patience is not my strongest virtue.

CovertMongoose.2095:

Pridedemon.3041:

Donari.5237:

You can’t buy the Ultimate in game, then you’d be buying gems with gems. That’s been there from the beginning, so it’s unrelated to the frauds.

I bought ultimate in-game and it worked like a charm, i just had to exit the game and then relog back and everything was delivered immediately to my account including gems.

I bought in game also. Have re logged several times. Patience is not my strongest virtue.

Same :/ I feel like I like its never going to come. I keep checking back and I still have 0 gems

Took about 2 and a half days.

Errr this stinks I hate waiting I’ve been waiting for 48 hours now I guess I will have to wait another 12 or maybe even 22 hours to get them, because from what I read everyone is receiving it around when the period has completed 70 hours.

I wish ANet would communicate delays like this better. There are all sorts of things we have to click through to buy HoT — why can’t they say, “due to recent fraud, gems will be delivered within 72-96 hours after applying the HoT code” (or whatever makes sense)?

I realize ANet depends on third parties in each country to manage these sales and they can’t control everything. However, they can control whether customer expectations are properly set.

Is it only possible to receive the 4k gems mon-fri?

I am having the same problem……I just want to buy stuff with my gems! lol

Purchased my HoT ultimate edition from the website, and it took close to 70 hours for my gems to arrive (all other items were delivered instantly). Guildies reported that they bought it through the ingame gemstore and had gems delivered instantly.

Lambent.6375:

Is it only possible to receive the 4k gems mon-fri?

No, I received my gems during the weekend.

Wondering if this is going to become a major issue if some of the items later in the anniversary sale will only be available for a day.

Late For Tea.1846:

Purchased my HoT ultimate edition from the website, and it took close to 70 hours for my gems to arrive (all other items were delivered instantly). Guildies reported that they bought it through the ingame gemstore and had gems delivered instantly.

Lambent.6375:

Is it only possible to receive the 4k gems mon-fri?

No, I received my gems during the weekend.

Thank you

I’m a bit worried about this also. I did this to buy the Account Ramp Up and its been 48 hours and still no gems. I mean is it actually going to take 72 hours? LOL

Due to the fraud risks that you mention, shouldn’t you be able to add some form of trial period for new accounts. Like, for example, if you play until level 15 then the account is non refundable and you get your gems. That way you can easily get it the same day but you still have the chance to refund the purchase if you are not satisfied.

I bought my ultimate edition 2 days ago, still waiting for the gems. I understand the circumstances though and will wait, I just thought there might be better ways to handle this than to let people wait that long. Especially, like someone else mentioned, if there is something on Black lion trading post that you want to buy, but is limited by time or factors.

If I had known I would not have gotten them immediately, I would not have bought the ultimate edition.

Sir Arthur.8905:

If I had known I would not have gotten them immediately, I would not have bought the ultimate edition.

I just bought HoT Ultimate and wanted to use the gems for the sale ending in 2 days. So now I read that they will give me the gems 1 day after the sale ends. Great.

Phibes.4128:

Sir Arthur.8905:

If I had known I would not have gotten them immediately, I would not have bought the ultimate edition.

I just bought HoT Ultimate and wanted to use the gems for the sale ending in 2 days. So now I read that they will give me the gems 1 day after the sale ends. Great.

I feel your pain. I purchased HoT ultimate edition last night and I don’t have my gems. I’m going to miss out on the wings sale and other items because of this delay.

#WhyDidISpendTheMoney

I am asking Support about a HoT refund in the event they do not honor the current sale should it end before I receive my gems.

JEM.3574:

Phibes.4128:

Sir Arthur.8905:

If I had known I would not have gotten them immediately, I would not have bought the ultimate edition.

I just bought HoT Ultimate and wanted to use the gems for the sale ending in 2 days. So now I read that they will give me the gems 1 day after the sale ends. Great.

I feel your pain. I purchased HoT ultimate edition last night and I don’t have my gems. I’m going to miss out on the wings sale and other items because of this delay.

#WhyDidISpendTheMoney

Yep, I’m pretty angry about the fact that I spent $100 and have nothing to show for it. I’ve spent a lot of money in gems over the past almost 3 years with the same paypal account, it makes no sense that I should have to wait 72 hours when they didn’t have to wait to get my money.

Josh XT.6053:

JEM.3574:

Phibes.4128:

Sir Arthur.8905:

If I had known I would not have gotten them immediately, I would not have bought the ultimate edition.

I just bought HoT Ultimate and wanted to use the gems for the sale ending in 2 days. So now I read that they will give me the gems 1 day after the sale ends. Great.

I feel your pain. I purchased HoT ultimate edition last night and I don’t have my gems. I’m going to miss out on the wings sale and other items because of this delay.

#WhyDidISpendTheMoney

Yep, I’m pretty angry about the fact that I spent $100 and have nothing to show for it. I’ve spent a lot of money in gems over the past almost 3 years with the same paypal account, it makes no sense that I should have to wait 72 hours when they didn’t have to wait to get my money.

ditto! I just spend $20 in gems two two days ago to purchase some gifts for someone. Then a day later bought HoT. If I miss limited gem item sales I will requested a refund. If there is an issue, I will contact me CC company.

They need to take care of their customers, it should NOT take 72 hours for me to get what I paid for.

They created this big item sale, adding things to it each day and stating that the items will be available until Aug 31. I deliberately waited, just see whether I wanted any of them, all the time thinking I could use the “discounted” gems from the HoT Ultimate purchase. Then the big announcement about HoT is the kicker to get people to pull the trigger on their purchases.

From a marketing perspective, they did everything right — building excitement and getting people to make a purchase. Then the the honest customers like myself who acted in good faith get shafted and told that they cannot have the very thing that triggered their purchase in the first place.

Good job Anet. Way to go.

It’s their payment processor who got stung too many times this week, so until they give ANet the okay it cleared, which may take up to 72 hours, you are SOL.

Behellagh.1468:

It’s their payment processor who got stung too many times this week, so until they give ANet the okay it cleared, which may take up to 72 hours, you are SOL.

They maybe Anet needs to get a different payment processor. There are plenty other companies that could do a better job.

I just checked online and I still don’t have my gems. I have the felling I am going to miss the sales on what I want.

JEM.3574:

Behellagh.1468:

It’s their payment processor who got stung too many times this week, so until they give ANet the okay it cleared, which may take up to 72 hours, you are SOL.

They maybe Anet needs to get a different payment processor. There are plenty other companies that could do a better job.

I just checked online and I still don’t have my gems. I have the felling I am going to miss the sales on what I want.

Yep I’m going to probably miss out on the sales too, not that Anet cares. They got their money from me already and there is nothing that I can even do about it. If I file a claim with paypal, Anet will ban my account. So really, they can give me zero warning that I won’t get my gems right away until AFTER they have my money, and there is nothing I can do about it except be angry and tell all of my friends to not even try this game out.

Josh XT.6053:

JEM.3574:

Behellagh.1468:

It’s their payment processor who got stung too many times this week, so until they give ANet the okay it cleared, which may take up to 72 hours, you are SOL.

They maybe Anet needs to get a different payment processor. There are plenty other companies that could do a better job.

I just checked online and I still don’t have my gems. I have the felling I am going to miss the sales on what I want.

Yep I’m going to probably miss out on the sales too, not that Anet cares. They got their money from me already and there is nothing that I can even do about it. If I file a claim with paypal, Anet will ban my account. So really, they can give me zero warning that I won’t get my gems right away until AFTER they have my money, and there is nothing I can do about it except be angry and tell all of my friends to not even try this game out.

Exactly! Either way it is a win-win for Anet and we the user are screwed with either option. No gems = no items. Contact paypal = no gems, no items, and ban.

Day two and no gems. Clock is ticking on these items :/

Things like this leave a bad taste in my mouth. I haven’t bought the ultimate edition so am not affected, but there should never be an excuse for making loyal innocent players have to pay the price for criminals. Not cool Anet, not cool.

You could have at least let those who don’t yet have their gems reserve sale items for, say, I dunno, how about 72 hours?

Gkitten24:

Things like this leave a bad taste in my mouth. I haven’t bought the ultimate edition so am not affected, but there should never be an excuse for making loyal innocent players have to pay the price for criminals. Not cool Anet, not cool.

You could have at least let those who don’t yet have their gems reserve sale items for, say, I dunno, how about 72 hours?

Mhmmm…it’s not like Anet cannot take back the items if the sale was counterfeit. Furthermore, if the sale was counterfeit they are going to remove HoT from my account and ban me! So, what’s the difference in letting me have my gems to purchase the items. Makes no logical sense at all.

This would be my first day waiting. I bought the ultimate pack yesterday. Still not worried but i would really love to have those gems now…so i could buy some stuff from the TC.

I’ve been waiting for Silver-O-Matic to come back and boom there it is. 22 hours left on the sale, still no gems from HoT purchase. I may have to buy a few gems with gold as a last resort.

Yeah I told them in an e-mail that if they can’t get me my gems faster, they can refund my $100, they said that if they do that, it will disable my account…

So I haven’t seen anything from this purchase and yet somehow I’ll get banned to get my money back. So basically, I am just stuck waiting for them. I have no options, they have to be the worst company I’ve ever done business with at this point.

Phibes.4128:

I’ve been waiting for Silver-O-Matic to come back and boom there it is. 22 hours left on the sale, still no gems from HoT purchase. I may have to buy a few gems with gold as a last resort.

Not me, I’m boycotting gem purchases at all until they give me what I am owed.

If I get them within the 72 hours then I’m fine. Got all other items just waiting for gems.

It was stated when you bought the expansion so..no real excuse for complaining about it.

Josh XT.6053:

Yeah I told them in an e-mail that if they can’t get me my gems faster, they can refund my $100, they said that if they do that, it will disable my account…

So I haven’t seen anything from this purchase and yet somehow I’ll get banned to get my money back. So basically, I am just stuck waiting for them. I have no options, they have to be the worst company I’ve ever done business with at this point.

Elobrate please….what do you mean they will disable your account and why? All they have do to is remove HoT from your account. Where does it say there is ZERO return policy?

I heard back from Support yesterday. They told me that they could in fact refund my HoT Ultimate purchase if I did not receive my gems by the end of the sale. They did not answer my question as to whether or not they could offer me the sale items past the sale end time. Seems like a refund is the best one can hope for. There is still a little bit of time for the gems to arrive, so I will wait and make a decision.

From GM Jayhawk:
“We can look into refunding your Guild Wars 2 HoT Ultimate Edition purchase. Please note that the code that you are requesting a refund for will be permanently disabled. If you registered the code, all features, including game access, will be removed. If you haven’t used the code, the code cannot be registered.”

Since the “code” is automatically registered when you purchase it, your account access gets removed – aka banned.