Bugged chests make me crash. Can't open them

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: trouble.3562

trouble.3562

Bugged chests make me crash. Can’t open them

i have 2 chests to open, both make me crash. A green one and an orange one from HoT new maps, please fix this, its so annoying.

ty.

(edited by trouble.3562)

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I am so sorry to hear this. Have you tried submitting an in-game bug report? Or have you posted in this thread? The team is actively monitoring that thread to identify issues.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: trouble.3562

trouble.3562

i made an ingame post, will repost on that thread also.

I also reported the bug with the option when i crash.

I answered where you asked me Gaile, and added the screen so you can see them. tyvm you rock!

(edited by trouble.3562)

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: AGREW.8316

AGREW.8316

I’m having the exact same problem. It is quite infuriating. Seems to only happen in Auric Basin

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Lian Olsam.9541

Lian Olsam.9541

same problem here, i’ve sended the crash report

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Fade.5904

Fade.5904

same happening here…now have two of the ‘crashy’ chests queued waiting to open..if i get 3 i wont be able to open any other reward chests without crashing.

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Sorry to hear that some of you are having this issue. Let me see if I can get any more information.

Edit: I heard something recently and wanted to share this, just in case it will help any of you: When on the loading screen, open your options setting and select the one that allows the game and system to choose the right settings. IOW, don’t have everything on high, but choose auto-select to try to improve your performance. That could help, and it’s an experiment that couldn’t hurt to try.

Good luck!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Ail.9102

Ail.9102

I already have 5-6 of them. Posted in bugs thread, reported in game and the problem is still here after more than 24 hours. kitten annoying

  • Crash <—*
    Assertion: CtlView inconsistent page size. (was: testCount < 5
    File: ..\..\..\Engine\Controls\CtlView.cpp(708)

Every single time

(edited by Ail.9102)

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: direx.8207

direx.8207

I had a chest like this too. Though it went away after I completed Tequatl and got all 4 chests from the event. I have no idea if it’ll work for anyone else but it worked for me.

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Joss.2816

Joss.2816

I have same problem… same message… I hope they can do something with this..

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Also, Stefan made a post that may help (although I recognize it’s about patching and not chests — just sharing in case it’s of value):

We are pretty confident these patching crashes have to do with 3rd party software (such as malware, antivirus, and proxies) hooking into the Winsock API.

This Microsoft KB article explains how to reset TCP/IP:
https://support.microsoft.com/en-us/kb/299357

Please let us know if this does not solve the problem.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: kathy.8291

kathy.8291

same here, I crashed everytime i opened the green dancing chest. Please fix it anet

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: tobias.2906

tobias.2906

After deleting the “local.dat” in “C:\Users\%username%\AppData\Roaming\Guild Wars 2” i was finaly able to open my two buged chests.

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Essence Snow.3194

Essence Snow.3194

To those still having this issue. BEFORE trying the tcp/ip dealio, check your in game GRAPHIC OPTIONS. Check your INTERFACE SIZE. If it is set to anything other than NORMAL, change it to NORMAL. Close options and try to open the chests.

It’s a small/easy fix that has worked for some and is much easier than the tcp/ip deal.

Serenity now~Insanity later

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Goatjugsoup.8637

Goatjugsoup.8637

To those still having this issue. BEFORE trying the tcp/ip dealio, check your in game GRAPHIC OPTIONS. Check your INTERFACE SIZE. If it is set to anything other than NORMAL, change it to NORMAL. Close options and try to open the chests.

It’s a small/easy fix that has worked for some and is much easier than the tcp/ip deal.

yeah thanks a lot, seems dumb that it worked but it did the trick so

Most wanted in game additions: Beastiary, readable books

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Sag.8613

Sag.8613

Essence’s Snow’s method solved the problem for me

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: tempalier.9573

tempalier.9573

To those still having this issue. BEFORE trying the tcp/ip dealio, check your in game GRAPHIC OPTIONS. Check your INTERFACE SIZE. If it is set to anything other than NORMAL, change it to NORMAL. Close options and try to open the chests.

It’s a small/easy fix that has worked for some and is much easier than the tcp/ip deal.

this fixed it for me hope anet can patch it

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: Ail.9102

Ail.9102

Yeah, I’m playing on 1440p so I had interface on “Large”. Setting it to normal helped.

Bugged chests make me crash. Can't open them

in Guild Wars 2: Heart of Thorns

Posted by: trouble.3562

trouble.3562

teampalier:

i love you.

tyvm