Let me start by saying, I have now played 3 characters all the way through the heart of thorns story and have 1 more ready to fight Mordremoth.
I have loved Guild Wars 2 since the day it came out, sure it has a few problems and a few parts that annoy me, but the same is true of most games.
That being said, Heart of Thorns is horrible. the new class skill are pretty good for the most part, but that is where my enjoyment of the expansion began and ended.
The new map design strategy seems to be to make the maps as difficult, annoying, and ultimately frustrating to navigate as possible. Having to run “miles” out of your way to get up, down, or around just to get to something only a few yards away quickly losses any sense of adventure and becomes tedious. While some of the new enemies are interesting most of them are annoyingly fond of knockdown and cheap 1 shots.
The new approach to the content on the map is also frustrating. While the general exploration can be soloed most of the Hero Points cannot. Now I know this is an mmo so group content is part and parcel, but the core game did a good job of striking a balance between offering group content while still remaining very solo friendly. As many of us who purchased HoT have been playing GW2 for years it stands to reason we enjoy the kind of content already on offer. So why change an approach that was working?
On the topic of the final fight with Mordremoth, the sections of the fight where you have to glide to avoid his attacks are poorly designed. Half the time the updrafts don’t launch you like they are supposed to especially if you have been hit by a rock. Also barring defeated players from the fight instead of letting others try to resurrect them is overly harsh given the fight’s tendency to suddenly kill players such as with the gliders.
In closing, I am a long time fan of Guild Wars and greatly enjoy the game, but the first expansion is a frustrating mess. All I ask is that is that Arenanet pays attention to the feedback from myself and the rest of the community and better reward our faith and loyalty in the future.