Guild Wars 2

So, like everyone else, I’ll have my opinion.

I recently purchased the game just over two weeks ago [@ $40], under the impression, I needed the base game to purchase the expansion. I have put in over about 50 hours in those last few weeks and feel a kitteneated that if I had waited two weeks instead, I’d have the base game plus the upcoming ‘expansion’. I understand there is a return policy of 30 days or so I read, but I don’t feel like losing my progression that I’ve worked hard towards in those two weeks [I read they terminate the account]. I also understand the veteran player outrage at not getting at least one character slot with the purchase for the new class. I hope in some way there is compensation for my problem and for the veteran players too. Thanks all. Hopefully we get an official word on the statement soon from Anet.

You wouldn’t lose your account, they’ll probably just upgrade it. Just ask them

VergilDeZaniah.3295:

You wouldn’t lose your account, they’ll probably just upgrade it. Just ask them

How would i go about contacting them? What topic would i choose in the support section?

‘purchase issue’ and good luck

https://help.guildwars2.com/anonymous_requests/new

TTGL.9024:

VergilDeZaniah.3295:

You wouldn’t lose your account, they’ll probably just upgrade it. Just ask them

How would i go about contacting them? What topic would i choose in the support section?

Go with Purchase Issue > Upgrading your account (or Purchase Issue > Refund > Account Upgrade).

Then title it so that the situation is obvious, ie. that you bought the core game recently at 40$ and now HoT offers it essentially for free.

Without more specific official instructions you can always reference the dev statement by GM Proheals on reddit if you hit a brick wall with CS.

http://www.reddit.com/r/Guildwars2/comments/3a46s4/preorders_for_heart_of_thorns_are_now_live/cs96lfu (remember to argue that their refund policy covers 30 days, so whatever this comment implies should cover the same span of time).

Thanks for all your help! I hope the veterans too can get compensation at least in the form of an additional character slot. I’ll try my best.

TTGL.9024:

Thanks for all your help! I hope the veterans too can get compensation at least in the form of an additional character slot. I’ll try my best.

Once you have a resolution on this, you might want to post here how it turned out so others can use it as reference. In case ArenaNet decides not to make public statement on the issue.

Crise.9401:

TTGL.9024:

Thanks for all your help! I hope the veterans too can get compensation at least in the form of an additional character slot. I’ll try my best.

Once you have a resolution on this, you might want to post here how it turned out so others can use it as reference. In case ArenaNet decides not to make public statement on the issue.

I just sent a ticket, will update you if I know any info.