Guild Wars 2

Anyone else crashing more often than usual in WvW? I’ve had like 3 different random crashes while in WvW…it hasn’t happened yet while in PvE or PvP…just WvW…and the error codes are all different and I have absolutely no idea what they mean…#FeelsBadMan

It’s been happening since the Living World Season 3/balance update.

I have had 6 tonight!!!! I give up-too frustrating

Same. It’s super annoying and has missed me a few good fights.

How this got past QA is beyond me, unless there quite simply is no QA process that includes WvW, because even 15 minutes of walking around would have good odds of the client crashing.

Crashed 6 times this morning in EB over the course of 3 hours

I did a repair after 3 crashes and haven’t had another one since.

Loosmaster.8263:

I did a repair after 3 crashes and haven’t had another one since.

Will try this. Just random crashed again as we were flipping a keep. No way to get back in time so gg

Yep. I have two machines I play on and prior to this latest update they hadn’t crashed in GW2 64bit in months. Now I cannot get through 3 or so hours without a crash.

Guildie crashed tonight in the middle of our raid. Lucky it was between fights so we didn’t really miss much but even so… annoying.

Someone mentioned in the bugs forum that they can reproduce the crash by hovering over the reward track bars that reside on top of the minimap in WvW. I am able to confirm this.

What about you guys?

msalakka.4653:

Someone mentioned in the bugs forum that they can reproduce the crash by hovering over the reward track bars that reside on top of the minimap in WvW. I am able to confirm this.

What about you guys?

I can confirm this. I’m on win 10 and just hovering over the reward track icon insta crashes me. Nice catch.

I’ve done everything but stand on my head & whistle Dixie & still crashing. This is ridiculous. Can’t play like this-uninstall coming in near future if this isn’t fixed. How many reports does it take?

kandle.2367:

I’ve done everything but stand on my head & whistle Dixie & still crashing. This is ridiculous. Can’t play like this-uninstall coming in near future if this isn’t fixed. How many reports does it take?

The bug seems to only affect WvW players, so Anet hasn’t noticed it. Fractal patches take priority.

Win 7, 64 bit. WvW track chest not crashing me. Just running around crashed running over a bridge.

Crashes seem to happen randomly. Error tells me GW2 is trying to read from memory it’s now allowed to. Would be nice if ANet looked into this.

Every time i got wvw reward, i crashed. It+s annoying now, ANET fix it

Reward track is crashing me to desktop.

But also random crashes are present.

yup – random crash in the middle of a great fight tonight…

Reward track icon + apparently finishing a reward track for me.

Gladly! I didn’t get a visible crash report last night-just a completely black screen. Is there a file I should look for?

“c:\Users\your-windows-name\AppData\Roaming\Guild Wars 2” (might need to turn on hidden folders)
ArenaNet.log is the file you are looking for now. And keep in mind the most recent crash will be at the bottom.

Here’s the crash I just had:

• Crash <—*
  Assertion: MathIsUnitVector(forward, 0.01f)
  File: ..\..\..\Game\AgentView\AvUtil.cpp(286)
  App: Gw2-64.exe

—> Crash <—
OOM: Heap, bytes=8389088,
App: Gw2.exe
Pid: 5692
Cmdline: -perf -windowed
BaseAddr: 00400000
ProgramId: 101
Build: 64926
When: 2016-08-03T02:20:51Z 2016-08-02T19:20:51-07:00
Uptime: 0 days 1:30:20
Flags: 0

think mine is running out of memory.. but just in case

All my crashes in WvW have the same wording for the assertion, file and app lines.

—> Crash <—
Assertion: (m_sphereRadius + TOLERANCE >= m_boxExtent.x) || (m_sphereRadius + TOLERANCE >= m_boxExtent.y) || (m_sphereRadius + TOLERANCE >= m_boxExtent.z)
File: ..\..\..\Engine\Gr\GrBound.cpp(94)
App: Gw2-64.exe

Assertion: index < m_count
File: p:\code\gw2\game\content\CnUtil.h(99)
App: Gw2-64.exe

I can reproduce this as many times as you want by going to WvW and hovering mouse over the reward track chest icon atop the minimap.

Forgot to take screenshots but also crashing when I receive rank-up chests. Did send error report, though. Difficult to remember to take screenshots when one is fighting in a blob vs blob scenario & you realize you are crashing especially when yr toon is stomped b4 the report goes through & you end up dead in DR when you log back on.

• Crash <—*
  Assertion: (m_sphereRadius + TOLERANCE >= m_boxExtent.x) || (m_sphereRadius + TOLERANCE >= m_boxExtent.y) || (m_sphereRadius + TOLERANCE >= m_boxExtent.z)
  File: ..\..\..\Engine\Gr\GrBound.cpp(94)
  App: Gw2-64.exe

Thought this was a bit interesting on this error:

Assertion: MathIsUnitVector(forward, 0.01f)
File: ..\..\..\Game\AgentView\AvUtil.cpp(286)
App: Gw2-64.exe

—> System Memory <—
Physical: 23361MB/32672MB 71%
Paged: 72103MB/8
Couldn’t find projectile effect for skill ‘Y6s+P.8WKlD’

If you are experiencing crashes, revert back to the 32bit client.

Dowload the 32 bit client from your account.
-Rename the file too gw2.exe and place in the gw2 folder
-make a short cut of the file
- add the command -32 in the shortcut.

And play! It solved all my crashes. It seems the 64bit client gives loads of problems too some ppl since the patch.

You can also try to play with the -nosound command. This will dissable the sound system of gw2 and can also solve some crashes ppl are experiencing

• Crash <—*
  Assertion: val <= 0×003FFFFF
  File: ..\..\..\Core\Basics\Windows\Math.cpp(200)

• Crash <—*
  Assertion: targetCharacter
  File: ..\..\..\Game\Char\Cli\ChCliMsg.cpp(1772)

• Crash <—*
  Assertion: MathRectIsValid(rect)
  File: p:\code\arena\core\Basics/MathInl.h(870)

• Crash <—*
  Assertion: (m_sphereRadius + TOLERANCE >= m_boxExtent.x) || (m_sphereRadius + TOLERANCE >= m_boxExtent.y) || (m_sphereRadius + TOLERANCE >= m_boxExtent.z)
  File: ..\..\..\Engine\Gr\GrBound.cpp(94)

• Crash <—*
  Assertion: group→jobCount == 0
  File: ..\..\..\Services\JobManager\Windows\JobManager.cpp(350)

Last crash on my desktop:

Exception: c0000005
Memory at address 0000027f`bc2c5868 could not be read
App: Gw2-64.exe
Pid: 3080
Cmdline:
BaseAddr: 00007FF6F7B00000
ProgramId: 101
Build: 64867
When: 2016-07-31T06:52:45Z 2016-07-31T02:52:45-04:00
Uptime: 0 days 4:56:33
Flags: 0

Zachary Stiers.1879:

Zachary Stiers.1879:

msalakka.4653:

Assertion: index < m_count
File: p:\code\gw2\game\content\CnUtil.h(99)
App: Gw2-64.exe

I can reproduce this as many times as you want by going to WvW and hovering mouse over the reward track chest icon atop the minimap.

Thank you for the additional information. I’ve now found the offending code and am looking into potential fixes.

Here is a temporary work-around until the real fix is released:

1. Open your World vs World panel
2. Go to the reward track tab
3. Activate a track

This is happening because you currently have no track actively able to receive points and that case was not properly handled.

This worked for me. And then I realized I haven’t been getting reward track rewards all this time? No wonder food was starting to feel expensive.

I was doing TT this morning when the game crashed. I sent in the report but it vanished before I could copy paste. Hopefully you got it.

Someone else in the WvW guild got the “game-wide rendering” crash in talking to a merchant not in WvW.

Zachary Stiers.1879:

Zachary Stiers.1879:

msalakka.4653:

Assertion: index < m_count
File: p:\code\gw2\game\content\CnUtil.h(99)
App: Gw2-64.exe

I can reproduce this as many times as you want by going to WvW and hovering mouse over the reward track chest icon atop the minimap.

Thank you for the additional information. I’ve now found the offending code and am looking into potential fixes.

Here is a temporary work-around until the real fix is released:

1. Open your World vs World panel
2. Go to the reward track tab
3. Activate a track

This is happening because you currently have no track actively able to receive points and that case was not properly handled.

Thank you, this helps a lot.

How do you get these codes… I was getting random crashes last night, but only got the GW2 game client stopped working, and the game would close. This has only started happening since last update. Previously no one in my house crashes.

Win10
64 Game client

How do I enable or get these error codes?

Check the Guild Wars 2 installation directory for a crash.dmp file. If the game drops out of memory, it probably doesn’t have a crash dump though.

I fixed mine, so might help some of you:
crashes were caused by me moving my mouse on that reward track participation on top of minimap and i noticed my reward track was stuck on 100% so i swapped reward track and it got fixed (pretty sure it was crashing before 100% as well)
Fix: Try changing you reward track. Worked for me.

Repairing or reinstalling the game didnt fix my issue but found solution myself

Threather.9354:

I fixed mine, so might help some of you:

I think that might fix one type of crash but not all these.

Awesome! Thanks, Jon. Hope this helps (last crash in the file):

—> Crash <—
Assertion: val >= -0×001FFFFF
File: ..\..\..\Core\Basics\Windows\Math.cpp(249)
App: Gw2-64.exe
Pid: 9440
Cmdline: -maploadinfo
BaseAddr: 00007FF7AB990000
ProgramId: 101
Build: 64926
When: 2016-08-04T12:57:22Z 2016-08-04T05:57:22-07:00
Uptime: 0 days 1:46:51
Flags: 0

—> System Memory <—
Physical: 8657MB/16325MB 53%
Paged: 7498MB/17349MB 43%
Virtual: 134212882MB/134217727MB 3%
Load: 46%

—> Process Memory <—
Private: 4272MB
WorkingSet: 3442MB
PeakWorkingSet: 3474MB
PageFaults: 21903598

—> World State <—
<WorldState BufferCapacity=“85790776” BufferUsed=“64076620” DrawCalls=“1913” Fps=“36” EffectLights=“0” Lights=“12” Materials=“713” Particles=“5238” Submodels=“2016” TextureLoadsPending=“18” TextureMemory=“1770982900” Triangles=“1214997” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“425673448” CameraPos=“-9141.44, -32462.9, -668.141” CameraFwd=“-0.389417, -0.830316, 0.398659” MapName=“wZY+N.OtzV6” MapNamespace=“GCdiO” MapSector=“IJwR+.A1ZJd” MapType=“Public” MapFloor=“1” MapId=“73” MapGuid=“7F60F7F1-E6F9-489E-B904-ED323DB1EFBE” MapTimeOfDay=“1.000000” PlayerFacing=“-0.919188, 0.136687, 0.369337” PlayerPos=“-9489.95, -33210.7, 5.50004” PlayerVelocity=“0, 0, -0” />

—> Error Logs <—
bone indices.
Model ‘0×08223f’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
<another thirty of these clipped>

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×13c2
Version = 10.18.0013.6839
Description = NVIDIA GeForce GTX 970
Compat = 0×00100000
VidMem = 0 MB

I also cut out other stuff but if you want more, just ask. I see lots of other useful stuff I would use debugging code but not sure what you use. Especially given the code section is obviously compiled and the registers do little good unless you are writing ASM. But I recall you guys like map positions to duplicate things so I added that and general memory stuff.

I’m still getting crashes while in WvW…error code says something like ‘msphereradius + tolerance’…the same one coopa.8937 reported.

Game is still crashing randomly since the last update…been over a week now of game crashing at least once a day….I wish Anet would stop doing anymore updates…not b/c the game is perfect the way it is…b/c every time there’s an update, it’s followed by at least a week of bugs and crashes and severe lag…

Choose a reward track worked for me. No DC to desktop sins