Guild Wars 2

I just got 2 copies of the game online one for myself and another for a friend. The first account set up fine and got game downloading. I set up the second account got email set and got display name and got the screen that everything was accepted and to log into guild wars to download game. well when I tried to log into the website to down load the game it said that the email and password was not valid and then my friend went to check her email and she never received a conformation email that contained her email or the display name to log into the website to download the game. How can I go about getting her account set up so she can play?

Have her check the thread: not getting our emails to see if that has a solution.

If it doesn’t she will need to contact support. They are going to want to speak to the owner of the account. If she is going to be the owner, she needs to be the one to contact them. She doesn’t need to log in to this forum.
Top of page-support. Then top of page-submit a request. She makes a ticket from there.

We went to the not getting our emails threat and nothing worked and she still has not received the email. she will be the owner of the account so she just opened up a ticket and she received an email from the support team. Her problem is she never received an email from noreply@guildwars2.com to verify her account to login the website.

Then, she would explain that in her ticket. The only ones that can offer assistance is the CS Team. No one on the forums can get her into the game.

Welcome to Tyria, and good luck.

Having the same issue. I just downloaded the files, registered the account, and when i click the desktop icon and go to log in, it keeps saying my account name and/or password is invalid. Would i need to check out that page as well? I have gotten the email from arenanet.

Sanserif.1608:

Having the same issue. I just downloaded the files, registered the account, and when i click the desktop icon and go to log in, it keeps saying my account name and/or password is invalid. Would i need to check out that page as well? I have gotten the email from arenanet.

In your case, you may be trying to use your Display Name (Sanserif.1608) rather than your Account Name (email address associated with your Game Account) to log into the game.

Welcome to Tyria, and good luck.

thank you for the help inculpatus cedo. just got to wait for CS team to reply back to emails. hopefully its soon!!!!!1

In your case, you may be trying to use your Display Name (Sanserif.1608) rather than your Account Name (email address associated with your Game Account) to log into the game.

Welcome to Tyria, and good luck.

AHA! That worked. Simple fix. Thanks!