After hacked account, authenticator linked?

After hacked account, authenticator linked?

in Account & Technical Support

Posted by: orfeoulis.4325

orfeoulis.4325

I never used a mobile authenticator for Guild wars 2, however since I was hacked I noticed this under “https://account.guildwars2.com/account/security” page.

“A mobile authenticator is currently linked to your account. To unlink it, use the button below.”

I can still login to my game without needing to use a code anywhere. I’m a bit confused.

Why does the site say that I have an authenticator linked (which I never had before) and why I can still log on to the game without any codes?

And feedback is appreciated, thank you.

After hacked account, authenticator linked?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Sounds like the hacker put a Mobile Authenticator on your account, but never removed the previously authenticated IP addresses. You should contact CS and have it removed. Good luck.

After hacked account, authenticator linked?

in Account & Technical Support

Posted by: mtpelion.4562

mtpelion.4562

I never used a mobile authenticator for Guild wars 2, however since I was hacked I noticed this under “https://account.guildwars2.com/account/security” page.

“A mobile authenticator is currently linked to your account. To unlink it, use the button below.”

I can still login to my game without needing to use a code anywhere. I’m a bit confused.

Why does the site say that I have an authenticator linked (which I never had before) and why I can still log on to the game without any codes?

And feedback is appreciated, thank you.

Your hacker has added an authenticator in order to use it to lock you out of the account. You’ll need to contact support (see the link at the top of the page) to get the authenticator removed.

Server: Devona’s Rest

After hacked account, authenticator linked?

in Account & Technical Support

Posted by: orfeoulis.4325

orfeoulis.4325

Sigh…
Thank you guys.

After hacked account, authenticator linked?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Can’t he take it over to improve the security of his account? Since it’s there and set up, why not use it?

After hacked account, authenticator linked?

in Account & Technical Support

Posted by: mtpelion.4562

mtpelion.4562

Can’t he take it over to improve the security of his account? Since it’s there and set up, why not use it?

He doesn’t have the code that is used to generate the temporary code, so he cannot use the authenticator. He would need to get it removed and then add it himself.

Server: Devona’s Rest

After hacked account, authenticator linked?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Can’t he take it over to improve the security of his account? Since it’s there and set up, why not use it?

He doesn’t have the code that is used to generate the temporary code, so he cannot use the authenticator. He would need to get it removed and then add it himself.

Oh, I see. Not having one of these myself, I thought the code would be sent to his email.

After hacked account, authenticator linked?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Your hacker has added an authenticator in order to use it to lock you out of the account. You’ll need to contact support (see the link at the top of the page) to get the authenticator removed.

Yes, this is, sadly, no uncommon. Account thieves will take a lot of measures when stealing accounts.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet