Guild Wars 2

Myself and 3 guildies were recently banned at exactly the same time after farming in frostgorge for about 15minutes. We were running in a tight pack but our group was not 4 rangers but 1 theif 2 necro’s and 1 engi. None of us recall getting a tell before the ban and we were in the process of fighting a champion troll when the ban went out. I am extremely confused as to why and how we would have been tagged as bots to be banned. I am sincerely hoping that we were not reported by an angry player mad that we were killing mobs too quickly.

So my gf and a few of my guildies were running around Frostgorge waiting for Jormag, killing a champion troll then BAM! accounts banned. Good thing we were all on mumble so we all knew we got banned at the same time…. please reactivate my account 121112-000657.

Dear guild wars2 team.
I’ve been banned until now..
I really don’t know the exact reason why i has been banned.
at least, you have to inform the exact reason (detail things) to me..
so, I can protect myself from ban when i purchase another package..
I really dont know why.
just i’ve got macro message on my ticket.

Just my two cents I guess, same issue as everyone else..bought it on official site, got banned later accusing me of using stolen serial keys etc etc. Below is my info,

Bought from: buy.guildwars2.com
Date Purchased: 11/02
Order number: 30220210
Incident: 121110-000725

Do not see any charges on my credit card for this purchase. Nothing pending or listed reflecting so.

Received an answer, which says “This resulted in the serial code and game account to be permanently closed”.
Does this mean that I can not use a new serial code with this account to restore my characters? Do I need to create a completely new account?

I just checked their Facebook page hoping to see some type of public statement but the latest official post is about launching free play today for refer a friend. Some pretty harsh comments are popping up there

Seeing that facebook page only escalated my rage towards them, honestly.

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please note if the charge on you CC statement is a completed charge, or is “pending.”
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

Please note that this thread is not intended to expedite your ticket. Please do not post here simply as a means to try to get to the front of the queue. Post if you want to share the above information, and if your situation exactly mirrors what I’m investigating, but beyond that we’re not using this thread to expedite or follow up on tickets.

If you have waited three days or longer for a response, please post in the Tickets for Review – 3 Days and Older thread.

You don’t want to hear from those who bought from a third party ??? Then you guys shoulda done something to make people aware of this in the first place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So that innocent people didnt buy it (ebay,amazon,gamestop etc) from the first place!!
Did you guys do that?!?! No!! How irresponsible….you people dont even try to help. I aint purchasing any product from you guys ever again.

Well, they won’t even respond to my ticket anymore. They just gave me the fraudulent serial message they’re sending other people even though that’s completely false, I’ve given them the billing info of the CC used, and all the other info but now they won’t respond so this company has just stolen my money.

I bought the game directly from them and have been charged.

This is the most ridiculous thing I’ve ever encountered in 10 years of gaming. They have some problem with their store and their security yet they put their paying customers on trial and leave them forced to beg for their money back.

Absolutely ridiculous.

during 50 hours, no response.

Did anyone
a) Bought at ebay or similar, got suspended
AND
b) Got back there account AND progress?

please let me know so i know if there is any hope

Leira.9701:

Did anyone
a) Bought at ebay or similar, got suspended
AND
b) Got back there account AND progress?

please let me know so i know if there is any hope

I got mine from Walmart but I got falsely banned along the lines of botting.

My account was banned in 10th of November, about 2:30 in the morning while i was chasing a red guy in WvWvW. And i got accused of botting. Is it wrong to decline the party invites or not social enough? I was in Cursed Shores events "Shelter Gate and the camp across the tunnel and sometimes escorting the Scholar NPC and going to Jofast Camp whenever i see it’s on and the Shelter Gate’s event is not starting yet. Is this enough to accused me of botting? I sent ticket and got no reply and i am still waiting for it. I read their Rules of Conduct again after the ban to look if i might have done something that is not legal. So far, i couldn’t find any beside the ones i mentioned and that’s not in their rules.

A couple of hours after I post my ticket to the “3-days old tickets” thread they answered me.
Thanks for the answer although I think we shouldn’t post our tickets to a thread so they take some attention.

lionizekt.2497:

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please note if the charge on you CC statement is a completed charge, or is “pending.”
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

Please note that this thread is not intended to expedite your ticket. Please do not post here simply as a means to try to get to the front of the queue. Post if you want to share the above information, and if your situation exactly mirrors what I’m investigating, but beyond that we’re not using this thread to expedite or follow up on tickets.

If you have waited three days or longer for a response, please post in the Tickets for Review – 3 Days and Older thread.

You don’t want to hear from those who bought from a third party ??? Then you guys shoulda done something to make people aware of this in the first place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So that innocent people didnt buy it (ebay,amazon,gamestop etc) from the first place!!
Did you guys do that?!?! No!! How irresponsible….you people dont even try to help. I aint purchasing any product from you guys ever again.

Dude relax, he was trying to investigate the issue at that moment and he was right about writing `official store only`, cause people are not easy to communicate in here. However, still I bought the game official store yet I’m in a position in worst then ‘bad third party seller’.

Yeah because if you buy from the official store you will not have problem! LMAO ROFL
You know that people bought the game from official store and got banned before they even play?
Their support/team/programmers etc are pathetic!!!

Incident: 121112-000737
Got banned for the reason bot/mirco/3rd program but i didnt do anything of them.
Pls help me check my account, i like gw2 alot and was shock when i got this banned.

Madlax.8152:

Looks like customers are only piece of kitten for them.

Answer from Support:
Hello,
The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.This resulted in the serial code and game account to be permanently closed.If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.
While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.
Unfortunately, there is no further assistance we can provide for this issue.

It is same like (You are thief, go f… yourself, nobody want to talk with you)
Thats great attitude.

Yeah, except in many peoples cases, including mine this is completely inaccurate. I bought my game from them, and the credit card was perfectly valid. So the only thing fraudulent here is a game company selling people games then not delivering and keeping the money. They’re robbing people and the support blames the users. There’s no further help except that it was purchased directly from them with a valid card but they “encourage” me to buy another copy?

Unbelievable.

This is obviously a screw up with their online store and their security and they need to just own up to it. I know there are fraudulent people out there, and botters, and people apparently stealing copies, but banning all of your users with no investigation then blatantly misdirecting support requests, denying them outright and blaming your users so you don’t have to take responsibility is obscene.

The only actual person trying to help is Gail here on the forums but she/he is limited on what they can do. The people working for support are just passing customers off like they don’t matter, and robbing them is ok by arenanet.

Hi Gaile,

1. Purchased on 11/6/2012
2. Yes, bought from official website the buy.guildwars2.com with my own credit card
3. I called the bank. They authorized the payment and give me the auth code: 555756
4. Ticket #121108-000371

Thanks a million for helping, Gaile

Madlax.8152:

Looks like customers are only piece of s..t for them.

Answer from Support:
Hello,
The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.This resulted in the serial code and game account to be permanently closed.If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.
While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.
Unfortunately, there is no further assistance we can provide for this issue.

It is same like (You are thief, go f… yourself, nobody want to talk with you)
Thats great attitude.

I got exzactly the same reply. Asked them to be a bit more specific, waiting for now.. Waiting again. Here in Russia state services work slowly. Now they don’t seem to be that slow

I was banned too, and I see there are two reasons for most people got banned. I bought the game a few days ago, and got banned after 2 days of owning a copy. I didn’t recieve any explanations just the error message I’ve attached. Does anyone knows if this means there was some problems with my payment or am I accused of botting?
I’ve bought the game in the GW2 shop (on the 8th of November), and yes, I was charged for the payment. If I was accused of botting, well…I had this game only for a few days, my character is only lvl11, and most of the time I was just exploring because I’m still bad at combat! :P

I was banned too, and I see there are two reasons for most people got banned. I bought the game a few days ago, and got banned after 2 days of owning a copy. I didn’t recieve any explanations just the error message I’ve attached. Does anyone knows if this means there was some problems with my payment or am I accused of botting?
I’ve bought the game in the GW2 shop (on the 8th of November), and yes, I was charged for the payment. If I was accused of botting, well…I had this game only for a few days, my character is only lvl11, and most of the time I was just exploring because I’m still bad at combat! :P

This is the error I get so it is most likely the payment, and like me you were also charged. But the best way is to put in a support ticket and they’ll tell you the reason they plan on ignoring you. It may help, may not, some people seem to get helped but it’s random at best.

Daelowana.7319:

I think with some CC’s if the original processor doesn’t accept the funds within a certain amount of time the Pending charge may drop and funds would be returned to the card. I do believe you are onto something with billing tho Gale. At least for a percentage of us.

I do know I used to have this sort of issue at Burger King – anything purchased on a card over the weekend would usually take so long to settle the bank restored the funds to available (luckily, even when this caused me to go negative after the funds did come out, the bank never charged me overdraft )

Gaile Gray.6028:

Daelowana.7319:

If anyone would from support would care to contact me, please feel free to private message me. I was a direct purchaser through guildwars2 official site and have been blocked for fraud.

Sorry, that’s now the way it works. I am one person trying to gather information that may help many players. If you have information to share, you can post it here if you wish or naturally your ticket will be reviewed and your situation handled to the best of our ability. I simply do not have time to engage in a PM conversation at this time.

Now, I’m one of the people who was wrongly banned for botting. And I would like to say that I know customer support is expensive. But, what does it cost to handle a situation and handle it well? And to treat people with respect? You know, I really feel like the people that have been wrongly banned are being treated like the enemy. And that really leaves a bad taste for people. People can pick that up, and when people try for days to communicate their problem and hear very little back, they just become apathetic and decide, forget this, I’ll just go somewhere else for my happiness. This is your mess up Anet. Either you have some type of automated system that went wild and banned a lot of people for no reason. Or maybe, It was an actual person who went wild? But this is honestly what I think happened… I think the botters are a lot smarter than they were given credit. And THEY are the ones actually reporting players and causing them to get banned. But why? Maybe they want Anet to focus all there time fixing a massive issue than deal with bots? What really should be done at this point is to just remove all bans, and give everyone there accounts back, bot or not. This way of dealing with bots has failed. There are to many ways bots themselves can manipulate the report system and get innocents banned. Again, this is just my opinion. And, I get it, I understand what the personal issue with bots Anet has is, if people were to buy gold from a farmer, they wouldn’t be buying it from the Gem Store. Well, I’m pretty sure after this a lot of people won’t be buying anything from the Gem Store again.

eko.7615:

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partners, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

I purchased the game from 11/3/2012
my credit card was charged
[Incident: 121111-000224]

I also forwarded my confirmation email I received after buying the game from you they gave me another ticket number associated with that email it is
[Incident: 121111-002681]

Thanks for looking into this. Please work fast

eko — is your payment completed or pending?

Actually I can not find it in my online statement.

I’d call the bank and ask ifthey have any record of it on their end (from NCSoft.com IIRC).

Ymindalor.5179:

Second thing.

My spouse and I play from the same IP address. We adventure together. Will that make us look like bots?

sigh.

Ymindalor, it’s highly unlikely that playing from the same IP address will get you banned in any half-decent online game. By highly unlikely in this case, I’d say you can be 99.9999% certain ANet will not ban you for this alone (and the only reason I leave the 0.0001% out is because I don’t work for ANet so I can’t be fully certain).

Because of how rapidly Internet has grown, which lead to IPv4 address exhaustion (you might want to google it for more information) it is actually extremely common for multiple clients to use the same external IP. So common in fact that hundred of users of smaller ISPs use the same external address, especially in some countries/regions (again, look at IPv4 exhaustion to understand why exactly). Because of that, there is no way ANet would base their bans on only IP address.

Might the shared IP address be a factor in their algorithm that looks for possible bots for hand-check? It very well might be but it’s definietly not a sole or most important one.

Daelowana.7319:

The most frustrating aspect (besides my ability to enjoy the game this weekend) is that it is glaringly obvious that there is a problem on their end, yet no official statements have been made. I am certain this is well known at Arena net and the decision to not publicize their billing issue is most likely to not affect FUTURE sales. This is absolutely the wrong decision and unethical. Man up, admit you’re working on a problem and you wouldn’t have pissed offed what appears to be a decent percentage of actual customers who were excited to join the game.

Most companies, if they ever do, don’t release the kind of statement you’re looking for until they know what is the issue.

After all I read I cannot believe that there is no auto-bans…
Sorry mods but your banning system is a failure.
I was thinking to buy the game one more time but if I am not sure that I will not be banned again for no reason I will not….
You will not find the sullotion for your problems if you don’t treat your customers the way you want to be treated.
You send a mass-mail to all tickets for the same reason and you don’t seem to check any of what I wrote to my ticket.
I asked for a question and the support closed my ticket because it was dublicated (as they said) but It wasn’t. I asked something and they just merged it with my previous question just because they didn’t gave some time to read it…
So you tell me how I can spend money again for you?
You want only few people to play your game? You want your project to fail?
Because that’s what most of us understand with that kind of treatment…

Absolutely. Buying a new game..creating a new account and again get banned by something you’re not aware of is like a nightmare to me. My character has 73 Glob Ectoplasm and 42 gold after 4-5 days (over 10 hours a day since I’m jobless at the moment) farming in an events. It’s a waste and starting a new is absolutely not my style. My neck, shoulder, my arms and my fingers is hurting. However, when i check my inventory and look the stuff i got I was happy. My hard work paid off now i can buy the weapon i want and can craft my exotic set..lol… and BAM… got banned.

Wow…..Were on page 29 already, I been banned for “Botting” for about 3 days now (Not One Single Response of Any Kind) and from page 25+ its mostly about payment issues…more tickets now due to 2 type of issues….sigh. I been waiting patiently for 3 days. I’ll admit the first day was pretty dreadful, kind of felt like crap all day. I mean I still do and I’m sure that everyone who is super excited about this game feels the
same way. I started this forum at page 16 within 3 days, its now on page 29. I seriously just want to give up on any kind of hopes I had for a response. Rechecking my email, Refreshing my support tickets, reading all the posts here(Literally like every half hour). Just know that what has happen here effects us Anet.

Ticket # 121109-000304 Updated [11/08/2012]

WaLkz.3970:

Wow…..Were on page 29 already, I been banned for “Botting” for about 3 days now (Not One Single Response of Any Kind) and from page 25+ its mostly about payment issues…more tickets now due to 2 type of issues….sigh. I been waiting patiently for 3 days. I’ll admit the first day was pretty dreadful, kind of felt like crap all day. I mean I still do and I’m sure that everyone who is super excited about this game feels the
same way. I started this forum at page 16 within 3 days, its now on page 29. I seriously just want to give up on any kind of hopes I had for a response. Rechecking my email, Refreshing my support tickets, reading all the posts here(Literally like every half hour). Just know that what has happen here effects us Anet.

Ticket # 121109-000304 Updated [11/08/2012]

Took me about 3 days to get a response and then my account was back up a day after that so you should hear something soon. Unless they are banning so many people now that there’s a back log of tickets starting to build up that they just can’t get through.
There’s something very wrong with the system Anet are using for it to flag up this many players.

Please wish your lordship unblock my account since I was banned unfairly, why I was banned I do not know, saying the message was that the use of boots, and similar macro, plus the fact is that I started playing recently or still have lvl, and being a paid game not think it would be unwise to do so, even by those who play it know the risks of using these boots and things to benefitting, so please look forward BreakingBenjamin-Interlocking and answer as fast as possible, until I paid for the game and want to play.

For the sake of guild wars 2 reputation , Please reply to our tickets and fix the problem as soon as possible . Thanks alot

Maybe the bots are mass reporting people because there getting the crack down. Though it should be obvious when bots are reporting because there names are gibberish.

MiNGwOwz.9256:

For the sake of guild wars 2 reputation , Please reply to our tickets and fix the problem as soon as possible . Thanks alot

I agree. You could have the greatest game ever made, but if it’s tainted by things like this and lack luster customer support, it doesn’t mean anything.

deni.3610:

Madlax.8152:

Looks like customers are only piece of s..t for them.

Answer from Support:
Hello,
The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.This resulted in the serial code and game account to be permanently closed.If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.
While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.
Unfortunately, there is no further assistance we can provide for this issue.

It is same like (You are thief, go f… yourself, nobody want to talk with you)
Thats great attitude.

I got exzactly the same reply. Asked them to be a bit more specific, waiting for now.. Waiting again. Here in Russia state services work slowly. Now they don’t seem to be that slow

Haha, I got a kick out of this reply.

This is now day 2 of being banned for me and worried that there are people STILL being falsely banned

Today passed the fourth day ban. Status of my refernce has ben changed from waiting to closed. No emails no answers and im still banned. What’s going on here. I was banned for free. I feel robbed..what now??!!!!

Rajani Isa.6294:

Daelowana.7319:

The most frustrating aspect (besides my ability to enjoy the game this weekend) is that it is glaringly obvious that there is a problem on their end, yet no official statements have been made. I am certain this is well known at Arena net and the decision to not publicize their billing issue is most likely to not affect FUTURE sales. This is absolutely the wrong decision and unethical. Man up, admit you’re working on a problem and you wouldn’t have pissed offed what appears to be a decent percentage of actual customers who were excited to join the game.

Most companies, if they ever do, don’t release the kind of statement you’re looking for until they know what is the issue.

I (respectively) disagree. When you have a major on-going issue affecting hundreds and potentially thousands of players over the past week, you want to give them some confidence they ARE looking into the issue. Without a response, you begin to feel like we are not even a priority even though we have mostly all followed their ToS and paid for legit copies. PR Damage control is getting ahead of the message before your enraged customers.

Hi everyone, first have to say that I’m not just post this for complaining stuffs but I just have a question.
My ID got suspended twice already by accusing that I was selling gold. I know that I got hack for sure cuz first time I used stupid password that I use in every game.
then after second time I changed everything just like support team told me.
but still… I got terminated this time… not sure if I got hack again or something wrong.
most of ppl I see on this forum they got banned cause botting many of them get it back by the time but in my case is different.
I’m afraid that they might really think that I’m one of those seller…
(how stupid to let them hack for 3 times) Last time I was waiting for 2-3 hours for problem to solved but this time more than 24hours already.

My question is I have a chance to get it back ?
anyone got ID back after terminated by accusing from selling gold ?
cause if not I won’t wait and buy a new ID asap.

Thank you.

This may be a bit off-topic as i have not gotten a ban or anything close i just wanted to say that i personally farm more than any other person i know (900+ hours on a single char and probably 800 of that spent in Cursed shore farming same spots.)

That being said i act bot-ish and have been reported as a bot in most games i played simply because i jump a lot – and i jump in an order (since im so used to jumping) will take mostly same paths and so on. I’ve not had a single problem since the start make it botting/hacking whatever.

Just saying that i clearly believe i’d be in the wrongfully banned wagon if they had such a huge mislead in thier banning as some claim. There are wrongs done but i don’t believe it is as huge as some think it is. When they say you have been hacked try to trust them And it is a good sign you got banned even before you realise you were hacked.

Day 2 of being banned. I was banned on the 10th of this month at around 12 PM. I still haven’t heard anything from anyone. I hope that this matter is resolved as quickly as possible. 121110-002031 is my ticket number that I updated with even more information to help with the process. Please help our this community so we can all enjoy this great game and play with our friends. =[

squall.7093:

Day 2 of being banned. I was banned on the 10th of this month at around 12 PM. I still haven’t heard anything from anyone. I hope that this matter is resolved as quickly as possible. 121110-002031 is my ticket number that I updated with even more information to help with the process. Please help our this community so we can all enjoy this great game and play with our friends. =[

We are in the same boat, I was also banned 2 days ago (10th), I hope they can review our tickets soon, my ticket number is 121110-001986. I just want to play

^ you might be in the next wave. I have about the same /age and time passed in CS farming Like a machine, but not using one. And saturday night, Boom, banned for botting while farming Plinx.

Until they finally decide to communicate with us on this issue, which i doubt they’ll ever do, you can only hope to not be caught in the sweep everytime theres one.

This is what happen when a company choose to cut costs and make more profits over the quality of services.

I been out since the 9th, my original ticket still has no rsp, yet i see ppl getting there accounts back with a higher ref# than mine.
Ref #121110-000597, now i got no rsp so i went back, found the post on the proper way to address and I got this Ref # 121110-001459, to which i got a reply of we’re busy and it usally takes 48 hours or longer depending on the situation. That was the 9th and its the 12th that is 3 days no game, someone pls take a look at my account I am getting really fed up with waiting.

So, I got the game a few months ago from a web site called gamerkeys.net , it’s not the first time I used this kind of websites to buy game keys (even for steam, origin, etc…) and I never had any problem with any of them.
This time I got the key a few hours after the purchase (as usual) and played it for a couple of hours. Then because of school and personal life had to stop playing for about 2 months. Recently I found out that a friend of mine had the game and I decided to go play with him, when I tried to loggin a message comes up saying that my accout had been suspended because of “an account issue”. Imediatly I contacted the support and they told me that that key was purchased from their site using fake information therefor fradulently. After that I contacted the gamerkeys.net ‘s support and they sent me an email asking for information about the purchaseand I sent them everything, the same thing for the gw2 support as I sent them another email asking for any type of help because I’m not able to afford another copy of the game. I’ve been getting emails asking for the details I used on the purchase but nothing on how to recorver the account. If anyone went through anything similar and has some advice it would be really appreciated. (image of the error that I get attached)

el sin xii.1860:

I been out since the 9th, my original ticket still has no rsp, yet i see ppl getting there accounts back with a higher ref# than mine.
Ref #121110-000597, now i got no rsp so i went back, found the post on the proper way to address and I got this Ref # 121110-001459, to which i got a reply of we’re busy and it usally takes 48 hours or longer depending on the situation. That was the 9th and its the 12th that is 3 days no game, someone pls take a look at my account I am getting really fed up with waiting.

Try posting here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/47

That thread is for people with 3 days +

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

I’m just wondering if I buy GW2 key from third pathy it automatically means that it was purchased through stolen card?? despite the fact that you banned so many people who have bought key from buy.guildwars2.com and you will not even try to
investigate our cases???

Rajani Isa.6294:

Daelowana.7319:

The most frustrating aspect (besides my ability to enjoy the game this weekend) is that it is glaringly obvious that there is a problem on their end, yet no official statements have been made. I am certain this is well known at Arena net and the decision to not publicize their billing issue is most likely to not affect FUTURE sales. This is absolutely the wrong decision and unethical. Man up, admit you’re working on a problem and you wouldn’t have pissed offed what appears to be a decent percentage of actual customers who were excited to join the game.

Most companies, if they ever do, don’t release the kind of statement you’re looking for until they know what is the issue.

Actually Riot Games (i’m just saying them cause league of legends was the last game i played before buying GW2 a few days ago) when they have a problem, they put a nice big banner on their game interface that would say something like “we are aware of the current issues with our billing system and are working to resolve them as fast as possible.” Which admittedly isn’t much but at least it tells you they know there’s a problem and are working on it. Whereas in this case if you didn’t dig around the forums you wouldn’t even know there was a problem and would think that you had just been scammed $60. So…yeah a free-to-play game has infinitely better customer service than this joke…not to mention they actually interact with you on their forums and post hourly updates when they’re working on an issue.

Maybe call your bank and see if you can do a charge-back on the purchase? It might be too late from that. I think all you can really hope for is that the website you purchased from gives you a refund or a new key. It would be surprising if you actually managed to get that original account re-activated.

You might have just bought a $60 lesson about buying games from legit retailers instead of serial number re-sellers. Also, beware of guys selling perfume/CDs/DvDs out of the trunks of their cars at gas-stations and guys selling speakers out of vans.