Guild Wars 2

I can’t access my “support account” because it may have been disabled. My account was wrongfully terminated yesterday and I did submit a ticket.

I wanted to update it because I didn’t know what date I had purchased my game, but after some digging up statements I finally found it: 7/29 for 79.99 CHARGE.NCSOFT.COM!

Also, I wrote Leftstanding as my account name instead of my email address… It’s new to me that emails are the new account names these days. It wasn’t like this back in the days.

Is there anyway to update my ticket? I really don’t want to delay it by sending a new ticket unless the mistakes I’ve written need to be corrected.

Edit: ticket number #121113-000216

hey, i had a confusing time with my support account too but basically you go to support login, then request forgot username or password, then have them send you a link to your email that will allow you to activate your support account. i was having the same problem with the disabled thing and ended up making a new support login that didnt have my original ticket. So try the forgot username or password service. hope it helps

Your support account and your in-game account are 2 separate accounts. If you’re terminated in game you will still have a separate support account.

I got a reply today which asked me for the info. They proceeded to create my support account for me! ^^

No response yet regarding my terminated account though.. I just hope I can get it back before the new events coming up!

Yep, so many people are probably going to miss this event for no good reason, other then Anets anti bot program going haywall and banning so many legitimate players

Natsu Dragneel.1625:

Yep, so many people are probably going to miss this event for no good reason, other then Anets anti bot program going haywall and banning so many legitimate players

I read from one of Anet that their banning system is not automated. I also read from some of the replies people got that accounts that have been TERMINATED are reviewed and concluded beyond a shadow of a doubt that they did in fact violate the terms of use.

This seems to mean that they actually have a way of checking and monitoring such “offensive” activities in someway. If this is true, I wonder what in the world did I do to make them think I’m a bot!?

We’ll see… I hope.

Leftstanding.6814:

Natsu Dragneel.1625:

Yep, so many people are probably going to miss this event for no good reason, other then Anets anti bot program going haywall and banning so many legitimate players

I read from one of Anet that their banning system is not automated. I also read from some of the replies people got that accounts that have been TERMINATED are reviewed and concluded beyond a shadow of a doubt that they did in fact violate the terms of use.

This seems to mean that they actually have a way of checking and monitoring such “offensive” activities in someway. If this is true, I wonder what in the world did I do to make them think I’m a bot!?

We’ll see… I hope.

Can you link the post where an ANET rep said this? I dont beleive it sorry, People honest people are having their accounts terminated in droves. It’s automated. I can guarantee the flagging is automated. and if a non player is looking at that flag and sees one of us sitting at say splintered coast for 8 hours, god they could be banning us just for that. Their ignorance of how to lvl fast in this game. =(

Jonathan.1580:

Leftstanding.6814:

Natsu Dragneel.1625:

Yep, so many people are probably going to miss this event for no good reason, other then Anets anti bot program going haywall and banning so many legitimate players

I read from one of Anet that their banning system is not automated. I also read from some of the replies people got that accounts that have been TERMINATED are reviewed and concluded beyond a shadow of a doubt that they did in fact violate the terms of use.

This seems to mean that they actually have a way of checking and monitoring such “offensive” activities in someway. If this is true, I wonder what in the world did I do to make them think I’m a bot!?

We’ll see… I hope.

Can you link the post where an ANET rep said this? I dont beleive it sorry, People honest people are having their accounts terminated in droves. It’s automated. I can guarantee the flagging is automated. and if a non player is looking at that flag and sees one of us sitting at say splintered coast for 8 hours, god they could be banning us just for that. Their ignorance of how to lvl fast in this game. =(

I’ve been trying to find where I read it from for half an hour to no avail. I’ll let you know when I do find it again. I’ve been looking through a lot of threads and peoples post history since yesterday so it’s hard to find them again.

FOUND IT!

Gaile Gray.6028:

Hey folks,

Let me give you a couple of updates about this thread. Again, this is not an official thread, and we’re not looking at this thread to find people we can help (because we have others means to do that, see below).

If you care to join in in this thread, you’re joining a player-to-player conversation, acceptable in our forums if the conversation remains positive and helpful.

Some notes:

• If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

• Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

• Don’t post here repeatedly, or heatedly, or as a call to get everyone to pick up their great swords and make this a crusade. If your posts consist of the same repeated complaints, you are putting your forum privileges at risk. This sort of commentary contributes nothing to our ability to help players or to correct any issues related to false positives and we truly want to help!

• We know there are false positives. When you’re banning thousands, there is some chance that an innocent player will be banned. We regret that deeply, and we work constantly to improve the processes (which are not automatic, by the way) to avoid false positives.

• Most importantly, you should know that a number of the people in this thread posting about their “unjust ban” are, in fact, botters. They may be RMT workers from a foreign country; they may be the guy down the street who is using a bot program and doesn’t think we can detect it. Not everyone is guilty, for certain! Not even the majority posting here are botters! But equally certain, not everyone protesting an account termination here is innocent, either. Please keep that in mind when you read this thread: The volume of posts, or the heat of the protest does not equate to the actual number of innocent players.

And again, we want to help, and we will, if you file a ticket and let us review the case.

And this was from the Blocked/Suspended/Terminated — Player Comments thread!

Now I’m gonna need some bandages for my eyes ’cus they are bleeding…

Woohoo! I got my account back!! What a roller coaster this has been!

I had actually lost all hope today after my login error message changed from botting to game tampering and also lost my account to the forums.

But I got an email just now saying they’ve reviewed my case and restored access! And it works! Just in time for Lost Shores

Now, I don’t know what the problem was. If it was some glitch in the system I wish they had told me it was just a mistake. I’m scared to even play the game right now.. T.T

Funny how ArenaNet released a statement saying how they hired “data analysts” to ban something around 1,600 bot accounts. That same post also states, these “data analysts” do in fact have automated bans.

I will post a link once I find it.

http://guildwars2pc.com/2012/guild-wars-2-daily-news-1600-bot-accounts-banned-with-more-to-come/

You may want to read the original source again. They do not “in fact” have automated bans.