Guild Wars 2

I had bought gem before with my credit card. But today when i tried to buy more gem with the same car. It said card approval failed! and i need to confirm my identify before addition purchases. Please help me!

Use this link for info on opening a ticket
https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2

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You may want to contact your credit card company first to verify if the issue is due to arena net getting grey listed by the credit card companies. happens when there are to many issues with a vendor submitted by various of their customers or if simply they need to verify you in order for the transaction to go thru.

I forgot to add it my debit card, not credit. Do i need to go to the bank to check with them ?

Kretius.1806:

I forgot to add it my debit card, not credit. Do i need to go to the bank to check with them ?

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Would be best. that way you would either find out that its just an extra layer of security by your bank or if its anets issue, not to mention, you’ll get a faster answer checking with your bank first.

what should i ask my bank so they understand to help me out

Kretius.1806:

what should i ask my bank so they understand to help me out

121107-000540
Easy, just tell them what you are trying to do.
You are buying an item from an on-line game company and you are unable to complete your transaction.

Ask them if there is anything on thier end that is preventing the purchase.

I just went and checked with my bank about my debit card. Everything with the card is fine, they even show me the 5 purchases i made before the problem occurred. So my debit card is completely normal

Just try resubmitting the information a second time after it has been denied and I bet it will go through. I had the same problem using my card for gems but worked when I resubmitted.

That’s good, now the issue is solely on anet. aside from waiting for a GM to respond, you should open a support ticket when you tire of waiting.

mherren.7560:

Just try resubmitting the information a second time after it has been denied and I bet it will go through. I had the same problem using my card for gems but worked when I resubmitted.

i Just tried this way but it still say approval failed

Kieser Soze.8561:

That’s good, now the issue is solely on anet. aside from waiting for a GM to respond, you should open a support ticket when you tire of waiting.

how can i open a support ticket ?

Hi,

Thank you all for your help, the topic is now locked since the answer was given.