Credit card approval failed when trying to buy gem
in Account & Technical Support
Posted by: Kretius.1806
Q:
in Account & Technical Support
Posted by: Kretius.1806
Q:
I had bought gem before with my credit card. But today when i tried to buy more gem with the same car. It said card approval failed! and i need to confirm my identify before addition purchases. Please help me!
in Account & Technical Support
Posted by: Kieser Soze.8561
A:
Use this link for info on opening a ticket
https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2
in Account & Technical Support
Posted by: Kieser Soze.8561
121107-000540
You may want to contact your credit card company first to verify if the issue is due to arena net getting grey listed by the credit card companies. happens when there are to many issues with a vendor submitted by various of their customers or if simply they need to verify you in order for the transaction to go thru.
in Account & Technical Support
Posted by: Kretius.1806
I forgot to add it my debit card, not credit. Do i need to go to the bank to check with them ?
in Account & Technical Support
Posted by: Kieser Soze.8561
I forgot to add it my debit card, not credit. Do i need to go to the bank to check with them ?
121107-000540
Would be best. that way you would either find out that its just an extra layer of security by your bank or if its anets issue, not to mention, you’ll get a faster answer checking with your bank first.
in Account & Technical Support
Posted by: Kretius.1806
what should i ask my bank so they understand to help me out
in Account & Technical Support
Posted by: Kieser Soze.8561
what should i ask my bank so they understand to help me out
121107-000540
Easy, just tell them what you are trying to do.
You are buying an item from an on-line game company and you are unable to complete your transaction.
Ask them if there is anything on thier end that is preventing the purchase.
(edited by Kieser Soze.8561)
in Account & Technical Support
Posted by: Kretius.1806
I just went and checked with my bank about my debit card. Everything with the card is fine, they even show me the 5 purchases i made before the problem occurred. So my debit card is completely normal
in Account & Technical Support
Posted by: mherren.7560
Just try resubmitting the information a second time after it has been denied and I bet it will go through. I had the same problem using my card for gems but worked when I resubmitted.
in Account & Technical Support
Posted by: Kieser Soze.8561
That’s good, now the issue is solely on anet. aside from waiting for a GM to respond, you should open a support ticket when you tire of waiting.
in Account & Technical Support
Posted by: Kretius.1806
Just try resubmitting the information a second time after it has been denied and I bet it will go through. I had the same problem using my card for gems but worked when I resubmitted.
i Just tried this way but it still say approval failed
in Account & Technical Support
Posted by: Kretius.1806
That’s good, now the issue is solely on anet. aside from waiting for a GM to respond, you should open a support ticket when you tire of waiting.
how can i open a support ticket ?
in Account & Technical Support
Posted by: Moderator.9672
Hi,
Thank you all for your help, the topic is now locked since the answer was given.
Not affiliated with ArenaNet or NCSOFT. No support is provided.
All assets, page layout, visual style belong to ArenaNet and are used solely to replicate the original design and preserve the original look and feel.
Contact /u/e-scrape-artist on reddit if you encounter a bug.