Guild Wars 2

Hey there, I need a lot of help.

It looks like my current email was compromised, and the hacker managed to authorize a login from somewhere in the Netherlands. As a result, I have lost over 600 gold and I don’t know what to do anymore. Is there a way that Arena Net can restore that with certainty? Please!

I went and changed the passwords, emails, everything, multiple times since. I just don’t know what to believe anymore. Several months of work, gone.

Read this thread

https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information

Also read this thread since it sounded like you had the same password for GW2 and the Email. Also make sure you did a proper security sweep incase a keylogger was installed.

https://forum-en.gw2archive.eu/forum/support/account/Mike-O-Brien-s-Article-on-Account-Security

I did just finished all of that actually. NO keyloggers. But will I get restored? I need this restoration, or I basically lose like five months progress.

Xiphos.9613:

I did just finished all of that actually. NO keyloggers. But will I get restored? I need this restoration, or I basically lose like five months progress.

Xiphos…. I just recently last Friday had my account hacked…. Don’t know how they did it but they did.

I was able to get my account back yesterday fully restored with all items back.

Just file a ticket with support and explain the problem…. it will get fixed.

Alright. I hope that this goes well. I really do not like the thought of re-earning all of that gold.

Investigation on the Arena Net side proved successful! My account has been restored. Thank you very very much to the ArenaNet team! I am super glad the account rollback system has been released! Never ever thought I’d have to use it!

And this is a case example of exactly why this tech was so necessary and is so helpful. I’m so very pleased and always very relieved to know that if something were to somehow happen to my account, I wouldn’t be out of luck and out of hard work.

Gaile Gray.6028:

Xiphos.9613:

Investigation on the Arena Net side proved successful! My account has been restored. Thank you very very much to the ArenaNet team! I am super glad the account rollback system has been released! Never ever thought I’d have to use it!

I am SO glad we could help you to this extent. Thanks for updating to let us know!!

You have no idea how relieving it is. If you’re happy, that means I must be ecstatic. Had this been two months ago, I don’t think I would have gotten it back. Pass on my regards to the team!