Email phished, account hacked, all gold lost.

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Xiphos.9613

Xiphos.9613

Hey there, I need a lot of help.

It looks like my current email was compromised, and the hacker managed to authorize a login from somewhere in the Netherlands. As a result, I have lost over 600 gold and I don’t know what to do anymore. Is there a way that Arena Net can restore that with certainty? Please!

I went and changed the passwords, emails, everything, multiple times since. I just don’t know what to believe anymore. Several months of work, gone.

(edited by Xiphos.9613)

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Mira.4906

Mira.4906

Read this thread

https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information

Also read this thread since it sounded like you had the same password for GW2 and the Email. Also make sure you did a proper security sweep incase a keylogger was installed.

https://forum-en.gw2archive.eu/forum/support/account/Mike-O-Brien-s-Article-on-Account-Security

Guild Leader for [Myth] Darkhaven

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Xiphos.9613

Xiphos.9613

I did just finished all of that actually. NO keyloggers. But will I get restored? I need this restoration, or I basically lose like five months progress.

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Mcrobrewer.8713

Mcrobrewer.8713

I did just finished all of that actually. NO keyloggers. But will I get restored? I need this restoration, or I basically lose like five months progress.

Xiphos…. I just recently last Friday had my account hacked…. Don’t know how they did it but they did.

I was able to get my account back yesterday fully restored with all items back.

Just file a ticket with support and explain the problem…. it will get fixed.

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I did just finished all of that actually. NO keyloggers. But will I get restored? I need this restoration, or I basically lose like five months progress.

Xiphos…. I just recently last Friday had my account hacked…. Don’t know how they did it but they did.

I was able to get my account back yesterday fully restored with all items back.

Just file a ticket with support and explain the problem…. it will get fixed.

As you can see, Xipohos, the team is able to help hacked players quite often. Please submit a ticket to Support by filing a ticket through the “Ask a Question” tab on that linked page and they will do what they can for you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Xiphos.9613

Xiphos.9613

Alright. I hope that this goes well. I really do not like the thought of re-earning all of that gold.

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Xiphos.9613

Xiphos.9613

Investigation on the Arena Net side proved successful! My account has been restored. Thank you very very much to the ArenaNet team! I am super glad the account rollback system has been released! Never ever thought I’d have to use it!

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Investigation on the Arena Net side proved successful! My account has been restored. Thank you very very much to the ArenaNet team! I am super glad the account rollback system has been released! Never ever thought I’d have to use it!

I am SO glad we could help you to this extent. Thanks for updating to let us know!!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Rising Dusk.2408

Rising Dusk.2408

And this is a case example of exactly why this tech was so necessary and is so helpful. I’m so very pleased and always very relieved to know that if something were to somehow happen to my account, I wouldn’t be out of luck and out of hard work.

[VZ] Valor Zeal – Stormbluff Isle – Looking for steady, casual-friendly NA raiders!

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Xiphos.9613

Xiphos.9613

Investigation on the Arena Net side proved successful! My account has been restored. Thank you very very much to the ArenaNet team! I am super glad the account rollback system has been released! Never ever thought I’d have to use it!

I am SO glad we could help you to this extent. Thanks for updating to let us know!!

You have no idea how relieving it is. If you’re happy, that means I must be ecstatic. Had this been two months ago, I don’t think I would have gotten it back. Pass on my regards to the team!

Email phished, account hacked, all gold lost.

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I definitely will do that!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet