Guild Wars 2

Yeah, it looks like someone just bought themselves some gifts.

I just logged in for the first time since the fractals event last night, and found myself miles away from where I logged out last. I was in fireheart rise with an inventory full of junk, missing all my unique dungeon armor and my Ancient Karka Shell and more. They apparently left me 1g50s in my inventory so I could teleport out and check that, yes, they also cleaned out my personal bank.

This included some runes I was saving, ectoplasm, extra exotics, rare mats, and at least one rare shoulder skin I got from opening a black lion chest using real money.

I wanted to play the christmas event, but this whole affair has left me feeling like garbage. Is there any way that my stuff can be returned to me?

I went to the “Login Issues” in the Guild Wars support section, and filed the ticket “10548488” and would like to play with my brother as soon as possible! Thanks!

EDIT: Also, I just realized there are 3 “Authorized” locations in Korea and China that I can’t unauthorize. Can someone help me with that?

SeedsOfYggdrasil.6315:

Yeah, it looks like someone just bought themselves some gifts.

I just logged in for the first time since the fractals event last night, and found myself miles away from where I logged out last. I was in fireheart rise with an inventory full of junk, missing all my unique dungeon armor and my Ancient Karka Shell and more. They apparently left me 1g50s in my inventory so I could teleport out and check that, yes, they also cleaned out my personal bank.

This included some runes I was saving, ectoplasm, extra exotics, rare mats, and at least one rare shoulder skin I got from opening a black lion chest using real money.

I wanted to play the christmas event, but this whole affair has left me feeling like garbage. Is there any way that my stuff can be returned to me?

I went to the “Login Issues” in the Guild Wars support section, and filed the ticket “10548488” and would like to play with my brother as soon as possible! Thanks!

EDIT: Also, I just realized there are 3 “Authorized” locations in Korea and China that I can’t unauthorize. Can someone help me with that?

I have the same problem as you, when i logged in all my stuff was stolen/destroyed/sold, sad part is my Gems and Gold is all gone. I filed my own ticket also “121217-002070” Been waitting for a day now and a few hours, i have 2 locations that are from China. I hope yours gets fixed also, cause its Christmas time and i know how you feel losing everything you got.

SeedsOfYggdrasil.6315:

Is there any way that my stuff can be returned to me?

https://en.support.guildwars2.com/app/answers/detail/a_id/9274

I just had the same thing happen to me as well. Couldn’t log in and kept getting an error. I was even talking to people in mumble in my guild and they were pming the guy that was hacking my account. Sadly on the site it says there is a restoration, however the person ive been talking to via Email said “In regards to missing gold, characters and items, currently we are technically unable to provide restorations or any direct assistance with reclaiming what was lost.” I hope you are having better luck than i am

Had this happen to me yesterday, the hackers salvaged all my gear and sold them on the trading post for gold and then ran off with it They took everything that wasn’t account bound.. Still waiting for a response on my ticket.

Yes Gaile the ticket number is 121218-001773

Hopefully you can help me out here Gaile it would be appreciated

I feel for you Fozgate, i am in the exact same position as you here. Hopefully we can get this sorted out.

Christmas is just around the Corner, Arena knows this. Probably the best christmas gift they will ever give to us. Is to fix our accounts.

Agreed, this hack has ruined my christmas. I have put so much effort and time into this game its just saddening that this has even happened.

Waytodawn.8624:

Agreed, this hack has ruined my christmas. I have put so much effort and time into this game its just saddening that this has even happened.

Arena needs to help us, as costumers since we did pay to get the game. And alot of us spend real life money to buy premium items and gems, we deserve the privilage of being helped. Specialy its christmas time.

Gaile Gray.6028:

I just spoke with the CS Team Manager, and he confirmed we have people on deck for every day of the holidays. (Well, ok, I’m not sure about Christmas Day itself, but every other day for sure.) We will do our very best to get you back on your compromised account, or do resolve any other issues, as promptly as we can.

Please do, cause the complaints will just mount higher and higher.

Same thing for me as well sounds like a bunch of accounts got compromised. I was working with support and got an email back very quickly but since I gave them more information I haven’t heared anything in a while. Hopefully they are just busy and they are still working on it. Hopefully we’ll all have our accounts back for when we have time off for christmas.

blnylund.1829:

Same thing for me as well sounds like a bunch of accounts got compromised. I was working with support and got an email back very quickly but since I gave them more information I haven’t heared anything in a while. Hopefully they are just busy and they are still working on it. Hopefully we’ll all have our accounts back for when we have time off for christmas.

I’m hoping for the best for all of us.

Hey there, here’s the real support ticket.

“121219-000861”

Sorry I got confused about that. Anyways, someone came by and removed all the unauthorized networks from my account. Thanks for that, by the way!

However, I submitted the ticket originally as a “Hacked Account” ticket from the Login Issues tab of support, and they made it sound like they thought that was my only problem. I’m REALLY running out of time for this christmas event, this is driving me NUTS.

SeedsOfYggdrasil.6315:

Hey there, here’s the real support ticket.

“121219-000861”

Sorry I got confused about that. Anyways, someone came by and removed all the unauthorized networks from my account. Thanks for that, by the way!

However, I submitted the ticket originally as a “Hacked Account” ticket from the Login Issues tab of support, and they made it sound like they thought that was my only problem. I’m REALLY running out of time for this christmas event, this is driving me NUTS.

No one came and fixed mine…

TheLunaticDawn.8049:

No one came and fixed mine…

Wait your turn lol. Perhaps your problem is more complex than you realise.

Bluestone.7106:

TheLunaticDawn.8049:

No one came and fixed mine…

Wait your turn lol. Perhaps your problem is more complex than you realise.

I have been waitting…

My ticket’s title has changed to Eligible Account Restoration. I am so incredibly happy right now, but I hope it finishes in time for this event!

Thank you Anet! Godspeed!

Edit: If someone on the support team reads this, you should seriously consider sending out a message that says “We’ve given your account the OK for account restoration” or something like that, I kept checking my email and seeing nothing, assuming that I was being ignored when it wasn’t true at all.

SeedsOfYggdrasil.6315:

My ticket’s title has changed to Eligible Account Restoration. I am so incredibly happy right now, but I hope it finishes in time for this event!

Thank you Anet! Godspeed!

Edit: If someone on the support team reads this, you should seriously consider sending out a message that says “We’ve given your account the OK for account restoration” or something like that, I kept checking my email and seeing nothing, assuming that I was being ignored when it wasn’t true at all.

Mine too! I’m waitting for it to be restored so i can finaly play.

Four days of break wasted including the reset… losing hope. I know it can be complicated but I dont like how they send a response… then you respond yet your response gets stuck in the back of the queue again. Every response has a 2 day delay before the next one.

blnylund.1829:

Four days of break wasted including the reset… losing hope. I know it can be complicated but I dont like how they send a response… then you respond yet your response gets stuck in the back of the queue again. Every response has a 2 day delay before the next one.

Don’t give up. :<

Well I’m giving up. They admit my account was hacked which was obvious say that its ready for an account restoration and that they would start that but now 5 days later still nothing. So much for taking advantage of time off from work.

blnylund.1829:

Well I’m giving up. They admit my account was hacked which was obvious say that its ready for an account restoration and that they would start that but now 5 days later still nothing. So much for taking advantage of time off from work.

I’m sorry to hear that. :/

i also got hacked and all my stuff is gone… the only thing the hacker left me was 1337 karma and my toy staff… and on the top of it all he switched sever to NA (i was on gandara EU) so my friends cant help me… i would appreciate if anyone would look at my ticket ad plz get my stuff back qqqqqqq ;.;

121227-002826

hey,
same happened to me this morning. They only took valueable things and my Character was miles away from the point i loogged of, equiptet with crap or things you can’t sell or disenchant. He let me 2gold to travel or something…… ://

121227-002499 I’d be happy if you take care about it

Hey guy theirs nothing wrong with my account but a guildie of mine got hacked on Christmas day she sent in a ticket for having her items restored and changed her password so it was 16 characters long with lower and upper case letters along with a random set of numbers. Now she’s telling me her account was terminated because she engaged in gold selling or was assisting in gold selling for real world money. She was devastated to find that all her items where gone except for the karma gear. Bags were taken and bank was emptied. Her account had authorized access in China, Korea and California…

In her own words: I have 2 IP addresses that have been approved on my account that I did NOT approve: 275.139.12.204 California, US the name of it is “Network Security Scanner” www.gfi.com

203.240.253.125 Korea “Apps on Google Play” www.play.google.com

142.9.129.57 was asking for approval and that is “Email Security Services” www.edgewave.com

She also changed her email’s password so all I could think was their was a key-logger but her virus scan came up inconclusive…

Her ticket number is: 121225-002969
Her account name: Gailena.5021

I also forgot to mention me and another guildie sent Gail 22.5g each to help her out then she found out about about the account restoration so she sent the gold back to us. Maybe that’s why she was labeled as engaging or assisting in gold selling. Please help her get this sorted as soon as possible. Thanks!

I got hacked & pillaged on Christmas Eve also same as these poor guys. Please roll back my account Thanks.

I reported this on 26th Dec
Ticket #: 121226-001436

Ditto on all the above. In fact, I received this wonderful gem from support just two hours ago:

“Hello,

We understand how frustrating it can be to have your account accessed by someone other than you, and we are sorry you had to experience it. Below we’ve included links to a couple of Account Security web-pages. They both have tips and tricks to help improve your computer and account security.

https://help.ncsoft.com/app/answers/detail/a_id/993
https://www.guildwars2.com/en/news/tips-for-keeping-your-guild-wars-2-account-secure/

In regards to missing gold, characters and items, currently we are technically unable to provide restorations or any direct assistance with reclaiming what was lost.

If you have any other questions please let us know.

Kind Regards,

Guild Wars Support Team"

I just sent an e-mail back with a link to Gaile’s note on ART. Hopefully they will restore the account.

Incident:121228-003605

Gabroni.2058:

Ditto on all the above. In fact, I received this wonderful gem from support just two hours ago:

“Hello,

We understand how frustrating it can be to have your account accessed by someone other than you, and we are sorry you had to experience it. Below we’ve included links to a couple of Account Security web-pages. They both have tips and tricks to help improve your computer and account security.

https://help.ncsoft.com/app/answers/detail/a_id/993
https://www.guildwars2.com/en/news/tips-for-keeping-your-guild-wars-2-account-secure/

In regards to missing gold, characters and items, currently we are technically unable to provide restorations or any direct assistance with reclaiming what was lost.

If you have any other questions please let us know.

Kind Regards,

Guild Wars Support Team"

I just sent an e-mail back with a link to Gaile’s note on ART. Hopefully they will restore the account.

Incident:121228-003605

I really hope all this gets sorted out in a timely fashion…

Ditto — Son’s Account hacked over Christmas. Account has now been restored — but all items are gone. Please restore lost items/gold.

Incident: 121229-002743

Still no action taken she’s really sad about not being able to play and being hacked on christmas day! Please help her resolve this issue and honor her account restoration request!