Guild Wars 2

I can’t see any way to remove my own cc details from the gem shop after purchase.

Since someone can request a new password to a new email adress if they guess my login (lets call it hack whatever you prefer) – I would like to remove the cc details.

I am sure I am overlooking it somewhere, certainly it can’t be right and proper to not accord the customer an option to remove it again?

As of right now, I dont want to go and make a purchase in order to bring up an option to untick the saved details from earlier.

Please help and advise.

I also would like to know the answer to this before buying gems and such, thanks.

I dont think you have to save your cc details when you make your first purchase. I did because I was dumb. When I try to remove them now, long after the initial purchase Im outta luck. There is no such option.

Just dont attach any cc details to your purchase and you should be ok.

I have to wait till monday to contact my bank. Have them look at who I made the original payment to, and make sure to block that recipient from any future charges, untill I can remove the details from the gemshop. Thats the only other way I can be sure Ive done all I could to not end up in the same position I was with SoE.

it also means I wont be making any gem purchases, but this is the hazzle their system have forced on me.

Me also.

PS, buying something else does not give you the option to unsave your details.
I tried, figuring £8.50 was preferable to some filthy hacker draining my account.

Im certain that this is illegal….

I almost tried that, but figured that would probably make me to mad to write anything coherent LOL.

As of right now, our cc details are basically stored without us having an option to remove them again. This actually is illegal in the EU, not sure about the US, however that doesnt mean anything. It just makes it a little easier when you contact your bank and tell them to track down your latest gem purchase recipient and block that from any future transaction from your account.

Deezlar.7543:

Me also.

PS, buying something else does not give you the option to unsave your details.
I tried, figuring £8.50 was preferable to some filthy hacker draining my account.

Im certain that this is illegal….

That is correct, they cannot hold information like your CC details without your authorisation to do so, if you did not allow this by clear instructions (being in a TOS you accept is not acceptable) then they are holding your information illegally. Especially if there is no options to remove it.

Data Protection Act 1974 and all that jazz.

My bank is awesome and will call me if there are any repeated transactions through A-Net, so really its not the cash that I am worried about.

Its the principal of it seeing as the Gem store has had an almost 100% up time even through this hacking wave that despite their protestations, is more than just “A few hackers with a database of names”….

If their security has been breached, hell even if it hasn’t, them knowing that people have details stored that cannot be removed, they should drop the gem store until they get their house in order.

DABhand.2079:

Deezlar.7543:

Me also.

PS, buying something else does not give you the option to unsave your details.
I tried, figuring £8.50 was preferable to some filthy hacker draining my account.

Im certain that this is illegal….

That is correct, they cannot hold information like your CC details without your authorisation to do so, if you did not allow this by clear instructions (being in a TOS you accept is not acceptable) then they are holding your information illegally. Especially if there is no options to remove it.

Data Protection Act 1974 and all that jazz.

Agreed.

I gave permission for my details to be stored, but now wish to revoke that permission for valid reasons, and find myself with no way to do so in an expedient manner.

The more I think about it the angrier I get… Clowns..

Just Remove my card details from the Gem store so I can get on with my life away from Arena-Net…

120905-009810

Whoever did your UX testing should be flayed publicly for not catching a glaring omission like giving the user the ability to remove their card details.

Determined to keep this nailed to the top as I feel it is equally as urgent as resolving hacked accounts.

Deezlar out of curiosity since I haven’t used the gem store with a CC. Can you perhaps clear your cookies and browsing history, because the gem store is basically a browser based system. Then try again.

The details are definitely stored server side…

And I am not logging in to the game until this is resolved.
If the worst does happen, I need a strong case of plausible deniability when I contact my bank to have the funds restored.

Good point………… (silly 15 character system)

I have contacted my bank. I have asked them to treat any further charges from PlayNC EU and Ncsoft EU as fraudulent charges. I explained to them that the company was not letting me remove my cc details, and that I was unable to contact their customer support in a timely manner to try and resolve the issue, and they readily agreed to flag both recipients.
(what this means is if any payment charges come in from those two names, the bank contacts me before authorising payment, or in this case blocking payment- this saves the bank time and effort in their obligation to help me with chargebacks, but it also saves me a lot of headache in general)
I also may have mentioned they made out a new visa to me just last year when SoE was hacked. So they treated the issue with respect and I felt they stepped in to the breach for me. – I also asked them if it was really legal for NCsoft to store my cc details without giving me a way to remove those details later and they flat out said it was not legal in the EU to do so.

I sincerely hope this issue is brought to the attention of NCsoft and that arenanet does so promptly so that all this aggravation doesnt end up aimed at them.

I can’t believe there is no way to remove credit card info from my account. It never occurred to me that I wouldn’t be able to remove it once it was saved.

Not happy.

Deezlar.7543:

The details are definitely stored server side…

And I am not logging in to the game until this is resolved.
If the worst does happen, I need a strong case of plausible deniability when I contact my bank to have the funds restored.

I dont have to worry about this. Do what I did, go to your bank statements, find the recipient of your gem purchase payment, and have that 1 recipient blocked from any further transactions from your account outbound. – That way it will completely negate the issue untill Ncsoft is pulled in line by Arenanet.

Sorry.6741:

Deezlar.7543:

The details are definitely stored server side…

And I am not logging in to the game until this is resolved.
If the worst does happen, I need a strong case of plausible deniability when I contact my bank to have the funds restored.

I dont have to worry about this. Do what I did, go to your bank statements, find the recipient of your gem purchase payment, and have that 1 recipient blocked from any further transactions from your account outbound. – That way it will completely negate the issue untill Ncsoft is pulled in line by Arenanet.

Thanks Sorry, glad to hear your bank are as awesome as mine =)

My bank said that they cannot block “potential future” transactions, but have flagged the recipients as potentially fraudulent, so if anything does slip through, I just have to call them and they will issue a charge back immediately.

Bit of a faff but at least I won’t be out of pocket.

100% deniability will also help if this situation escalates and I seek legal council on the issue. Things like this really irk me. And I will not let it go until it is resolved 100% to my satisfaction..

120905-009810
Remove my card details.
There is no excuse for this not being a player controlled function, and is in direct contravention of the Data Protection Act.

Ok, cancelled my card now.

I want a refund on the game and all gem purchases as I am now completely jaded with the games security design, meaning I cannot play.

120905-009810

Remove my card details.
There is no excuse for this not being a player controlled function, and is in direct contravention of the Data Protection Act.

JFDI….

Sent to the company that I purchased the game from:

I would like to return this item as the security protocols of the product are insufficient, making the product unusable.

After purchasing in game currency, I opted to save my card details initially giving my consent for those details to be stored on a centralised database.

Having since reviewed the security breaches and hacks that the supplying company has been subject to, I attempted to remove my card details, finding that I am completely unable to do so through any channel, be it in game through an interface, on the website through account controls, or through a support ticket.

I submitted a support ticket, but after 3 days the issue is not resolved or even being investigated, putting them in a situation where they are unable to fulfil my request, that is given weight under the data protection act, in an expedient manner.

Finding that they are in direct contravention of the Data Protection Act, my faith in the company and product is sufficiently diminished for me to be well within my lawful rights to respectfully ask that my purchase be fully refunded upon your receipt of the box and serial code.

Thank you"

This is a joke..

There are no security problems with Guild Wars 2.

Ok so a company that stores personal details and does not allow an individual to delete those details, as mandated by the data protection act, has no security issues?

I beg to differ.

PS, have you read the T’s & C’s? it states that no refunds will be made for purchases on the Gem store regardless of their source.

Mis-clicks, lag, double registers, hacks…

Nothing is covered.

Clowns AND criminals…

The problem with this is, This is an American company and are under no obligation to follow UK data protection laws. If it was an EU company and they hold their data in US they must provide basic protection in accordance with EU law that satisfies the Information Commission Officer, then they can hold your data as is.

This is a different case though and unfortunately American laws are different, This is noted in the fact that American organisations have implied consent in holding information and UK companies require direct consent. It’s a little difference but a massive one with regards to this.

As we are giving our details to this company, they and our transactions, are covered by US law, or which ever law is in the TOS are governed by, but certainly not UK law.

Actually they are trading in Europe and are subject to European laws also.

That depends where the gem store is located for the purposes of their Terms and Conditions. Whether they trade in Europe or not doesn’t mean a thing, it is up to them to denote a location in their terms for purchases

Regardless of where the data is stored, I have a legal right to request the removal of my card details. And this should happen swiftly.

They have failed on both counts. So regardless of region, they are still contravening a law.. I will hold them to UK law as that is where the purchase was made, notably the UK distance selling regulations, where one of the principals is:

“protection from payment card fraud”

Now as ambiguous as that may seem, I interpret that to mean that they are at liberty to sufficiently protect card details to limit and prevent card fraud, which they fail to provide by not allowing a user to remove their details, or disassociate their card from the account.

But the point of this is, if they are operating the Gem store under US law, then you have NO RIGHTS under the data protection act of UK, UK distance selling does not cover it wither, as that covers purchases generally bought in the UK. this is the main point. Find out where they are trading for the gem store and then check what laws they are governed by.

If I buy from an American company, and get an item shipped to the UK, whether it be digital or physical, I have very little rights with that company under UK law. The same probably applies here, again depending on where they term their store as being “located”

I also want to remove my credit card information from GW2.

US Distance selling:

“A contract must be carried out within the time limits agreed with the customer, as stated in your terms and conditions. If no period has been greed, the statutory time limit 30 days from the day after the day the customer sends the order to you”

The contract is not fulfilled as the service is unavailable due to a security issue.

But worst ways, the fact that its a US service gives me way more sway in raising a chargeback as their laws on Data protection and distance selling are state by state.

So its their choice. A fix in a swift manner under my legal rights as a UK citizen, or a Chargeback where no one wants to delve into the quagmire that is the US legal system.

win win for me.

After an account infraction for speaking out regarding a moderator closing threads:

“So I received this private message telling me of an infraction on my account due to speaking out against the actions of a moderator.
Seriously. Get your house in order, then start to judge the people that are annoyed at your lack of service.
In the time that this person took to read through the post and then raise this infraction, they could have looked into my issue and resolved it, not only appeasing a very angry customer, but sparing your already stretched to breaking point support staff from having to reply to THIS post and the many many more I am certain to write regarding your companies complete disregard for data protection law. "

pathetic… truly…

You can also perform a charge back under UK law which is section 74 of your credit card act. But in order to be able to raise this with your card company you would have to prove that you have not received the goods or the good have been substandard. That proof would be upon you to do, but isn’t difficult if you have kept records of what you believe happened. From there a charge back/dispute generally takes up to 6 weeks on your card.

I will also point out again.

“companies complete disregard for data protection law. " Companies in different countries have different laws on Data protection, very few countries have local laws that are as good as the UK with regards our data protection, though there are some that go further. America (again if that is where the Gem store is trading (I am making an assumption here as it appears to be a global service store with one location processing payments.), does not have the same standard of DP as the UK

Also they did not advise you at any point that you would be able to remove your card details and there for are not currently in breach of distance selling regulation that you quote there. Had they said you could do that and they had not fulfilled that service you would certainly be correct in this respect, but on this occasion with regards to that specific item in that specific post, I do believe that your claim against that would not hold up

Removal where there is an addition function Is reasonably implied and no court in the civilised world world would argue any different.

I must say though that upon raising an issue with my “infraction” which was flimsy at best, I did receive a very pleasant reply that outlined the difference between support staff and forum staff.

I just wish that the account staff had a fraction of the power and customer service abilities of the forum staff.

Basically i just want to know how i delete my saved debit card from guild wars?

Someone allways plays devils advocate.

Regardless of how you want to play this, there is absolutely no way to spin the: You were not told you would be able to ever remove your CC details in the future should you want to. – In a positive light.
And you are misinformed as to the legality of this issue. If you trade or provide a service in the EU, you are subject to laws within the EU, regardless of wether your base of operations is Korea.
However to the devils advocate, our money is charged by NCsoft UK division, operating within the UK and subject to UK tradelaws.

PS. I allways absolutely loathe when gamers start playing the law arguments.

How about we just agree this is baseline unethical, – borderline offensive, and absolutely illegal in the EU, and in 12 years of gaming mmo’s I have never been in the situation where I wasnt able to remove credit card information, not even playing NCsofts other titles.

This is just bad buisness and earns them a bad rep.

How about they instate the usual mechanics and enter the realm of the reasonable.

@serton – if he replies.

No matter where the business is based, if you practice or sell anything in other countries you are subject to those laws also.

Just ask Microsoft and how they have paid hundreds in millions in fines for not giving people choices on what media player or browsers to use in Europe. Which they then were forced to remove and force people to download if they wished to use and allowed the browser choice app.

But in your example this should not have happened, after all Microsoft is based in the US, so why did they get fined for approximately 500m Euros in Europe? Thats right as said they were trading in Europe and are subject to their laws.

Again in your example, that would mean I could goto the US, shoot a citizen while on holiday but can’t be tried under US laws, which means I could go home safely? See how silly your argument sounds now :P

I was not playing devil’s advocate, I was only pointing out the differences in laws between a company who’s sole base is the US or a company who has registered bases in different companies regardless of whether they trade internationally or not. As I could not locate the EULA even though I had searched the support section and the wiki, I had to make some assumptions.

The reason for this is I have actually worked in this field for many, many years. The point I had been trying to make was the fact that unless they specifically traded within EU, a la Microsoft and those other things, with registered parties within these regions, an online shop that operates all be it internationally only needs to comply with the laws of the region that they re registered with, e.g. Gamestop.com, if I purchase form their website I am bound by US laws. If I buy from gamestop.co.uk I am bound by UK/EU laws.

As someone has pointed out though, if they are processing through a company registered in the UK, NCSoft UK then that is different and as I MYSELF stated above, even if their details are stored in the US, if you have provided them to the UK division of this company they still have to provide the same level of data protection as in the UK. This was something I have already said.

serton.9670:

I was not playing devil’s advocate, I was only pointing out the differences in laws between a company who’s sole base is the US or a company who has registered bases in different companies regardless of whether they trade internationally or not.

The reason for this is I have actually worked in this field for many, many years. The point I had been trying to make was the fact that unless they specifically traded within EU, a la Microsoft and those other things, with registered parties within these regions, an online shop that operates all be it internationally only needs to comply with the laws of the region that they re registered with, e.g. Gamestop.com, if I purchase form their website I am bound by US laws. If I buy from gamestop.co.uk I am bound by UK/EU laws.

As someone has pointed out though, if they are processing through a company registered in the UK, NCSoft UK then that is different and as I MYSELF stated above, even if their details are stored in the US, if you have provided them to the UK division of this company they still have to provide the same level of data protection as in the UK. This was something I have already said.

That is not true.

For instance, if myself (from UK) bought GW2 through the official site, then the point of sale is from my PC, and the goods are also sent to me. Not only that VAT is added per UK rates for the game, which would be 20%.

Its not about where the company is or how they trade, but the fact is who they trade with, if they choose to sell to the UK then they will be bound by UK law for all sales there.

Difference is, if I chose to sue them, if it was of a matter of the purchase I can sue them in the UK, if it was through other things like deformation etc by Arenanet or NCsoft staff then I have to sue them by law on where they are based.

It just happened to someone what would eventually happen.

https://forum-en.gw2archive.eu/forum/support/account/Real-Money-Taken/first#post31878

Law suit time children!