In game store Ripped me off !

In game store Ripped me off !

in Account & Technical Support

Posted by: Kevinanderson.1835

Kevinanderson.1835

Q:

I purchased the Witches outfit and never recieved the items even though the gems were taken from my account. can i please have a refund ?

In game store Ripped me off !

in Account & Technical Support

Posted by: Jeffrey Vaughn

Jeffrey Vaughn

Content Designer

Next

A:

Make sure there’s room in your inbox to receive new mail. It will only hold about 10 letters at a time, if it’s full no new mail will appear.

In game store Ripped me off !

in Account & Technical Support

Posted by: M Ham.7509

M Ham.7509

Make sure there’s room in your inbox to receive new mail. It will only hold about 10 letters at a time, if it’s full no new mail will appear.

When you say 10 letters does that include Heart event letters?

M.

In game store Ripped me off !

in Account & Technical Support

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

Next

10 total from any source.

In game store Ripped me off !

in Account & Technical Support

Posted by: Chrisis.4517

Chrisis.4517

So the fact that i have 15 letters from hearth vendors and a couple more from dungeon “invites” is a bug?

In my experience, the only things that take up the 10 mail slots are mails from other players and Black Lion Gem store

In game store Ripped me off !

in Account & Technical Support

Posted by: Kincaidia.3192

Kincaidia.3192

It’s not 10 from any source. It’s 10 from another player (and maybe BL Store?). Story messages and heart rewards don’t count.

In game store Ripped me off !

in Account & Technical Support

Posted by: Herosandwich.6203

Herosandwich.6203

just delete the crap in your inbox. it’s not that hard to keep tidy. how much hand holding do you guys need?

In game store Ripped me off !

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Back a few weeks ago, we found that completely emptying a mailbox helped with non-received item issues. You should take off anything you wish to keep and completely clear the box. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet