Guild Wars 2

Hello,

I have a question.
How can i deauthorize previously authorized save netwoks?

Regards Thelon

Thelon.4513:

Hello,

I have a question.
How can i deauthorize previously authorized save netwoks?

Regards Thelon

https://account.guildwars2.com/account/security

There you can see where each address points to and “deactivate” as necessary.

Freyar.3254:

Thelon.4513:

Hello,

I have a question.
How can i deauthorize previously authorized save netwoks?

Regards Thelon

https://account.guildwars2.com/account/security

There you can see where each address points to and “deactivate” as necessary.

This only shows the current conenctions to GW2.
What I mean is I authorized and network through the link in the authorization email and saved the network.

I was wondering how I could revoke that permanent Authorization.

Hmm.. My list was showing all the places I’ve logged in from before.

Mine also shows where I’m at right now. I can’t see a list of networks I authorized. I started posting from uni yesterday regarding an issue I have and I had to authorize the network and check the box to keep it that way because otherwise it would log me out again when I went to the forums. It’s not that I don’t trust my university network (I do actually) but I’d like to remove it nonetheless once I’m done posting from here. The only place I want to keep authorized is my home computer.

Fogeltje.2341:

Mine also shows where I’m at right now. I can’t see a list of networks I authorized. I started posting from uni yesterday regarding an issue I have and I had to authorize the network and check the box to keep it that way because otherwise it would log me out again when I went to the forums. It’s not that I don’t trust my university network (I do actually) but I’d like to remove it nonetheless once I’m done posting from here. The only place I want to keep authorized is my home computer.

Actually was wondering the same thing for my work network. Thats the reason in posted this question.

Maybe I will refresh this topic. So, is there any way to remove specific IP from authorized networks?

Really need to remove authorized IP which wasn’t authorized by myself since I was hacked 20 days ago ….
Actually I can see my hacker’s IP , FR ( 37.175.203.183 ) 37.175.203.0 – 37.175.203.255

Help me to delete this please.

I’ve submitted a ticket number 121211-002580 for the request.

^ I have the exact same problem (go figure I also got hacked) and well it’s not a good feeling knowing the hacker has permanent access to my guild wars 2 copy with out me being able to remove him. I submitted a ticket earlier but would like this taken care of ASAP since it’s pretty freaking scary; support#121211-001889.

Omg !!! I got an answer from the support telling me that they can’t remove the un-authorized IP neither me …. Moreover first they gave me a wrong answer which underline that I can remove it my self from my profil …. It’s false !!

So they only advise me to change the password frenquently….

It’s like a joke so I have to bear with the HACKER’s IP and being compromised for the future ?
Moreover the roll back will be only available for once per account ! Great to know …

Seriously there’s no way to remove an IP ????

What do you expect? Since I’ve been hacked 3 weeks ago I checked the list of authorized networks but… there wasn’t any aha
ONLY today it appeared and yes, I see the French hacker’s IP with NO WAY to delete it. If it’s true that support can’t remove it, there is no way we can trust their word about their security.
If things like this work this way I don’t wanna know the rest…

BSMO.4560:

Omg !!! I got an answer from the support telling me that they can’t remove the un-authorized IP neither me …. Moreover first they gave me a wrong answer which underline that I can remove it my self from my profil …. It’s false !!

So they only advise me to change the password frenquently….

It’s like a joke so I have to bear with the HACKER’s IP and being compromised for the future ?
Moreover the roll back will be only available for once per account ! Great to know …

Seriously there’s no way to remove an IP ????

When this anet IP appeared in my authorized network list I contacted support, asking them to remove it and a IP I no longer use. As of yet I have no helpful reply on it or promised action to remove (said authorized networks.) So far though, the general feel I have been getting from the support messages so far is that Anet has NO quick/simple way to manage authorized networks on a person’s account. If this is the reply I’ll get when they do come back, that’s seriously disturbing.

What is the point of them changing your email when they’re not going to revoke the hacker’s permission to log into your account? None at all. A changed email won’t protect you if the hacker’s authorized network is still on your account, neither will their authenticator.

Parvati.5780:

When this anet IP appeared in my authorized network list I contacted support, asking them to remove it and a IP I no longer use. As of yet I have no helpful reply on it or promised action to remove (said authorized networks.) So far though, the general feel I have been getting from the support messages so far is that Anet has NO quick/simple way to manage authorized networks on a person’s account. If this is the reply I’ll get when they do come back, that’s seriously disturbing.

What is the point of them changing your email when they’re not going to revoke the hacker’s permission to log into your account? None at all. A changed email won’t protect you if the hacker’s authorized network is still on your account, neither will their authenticator.

You still got a more meaningful answer than me then.
You can read the answer I got in my thread.

Arlana.5423:

Parvati.5780:

When this anet IP appeared in my authorized network list I contacted support, asking them to remove it and a IP I no longer use. As of yet I have no helpful reply on it or promised action to remove (said authorized networks.) So far though, the general feel I have been getting from the support messages so far is that Anet has NO quick/simple way to manage authorized networks on a person’s account. If this is the reply I’ll get when they do come back, that’s seriously disturbing.

What is the point of them changing your email when they’re not going to revoke the hacker’s permission to log into your account? None at all. A changed email won’t protect you if the hacker’s authorized network is still on your account, neither will their authenticator.

You still got a more meaningful answer than me then.
You can read the answer I got in my thread.

That’s impressive in a bad way. Looks like the person managing your ticket isn’t a department best suited for their current skill set. < Yes that’s the most polite way I could put it.

If you look at their account recovery tool. It shows that they put a lot of effort into making it. But also that they put a lot of foresight and planning into it as well to ensure that it is not abused.

Yet if you look at their email authentication system it lacks the planning and foresight evident in their account recovery tool. So you can deny/accept new incoming networks but you cannot manage existing networks.

Scenario A: You want to play at work briefly. You authorize the network, but unknowingly someone was running a packet capture tool on the network and got all your info. They then can log into your account at any time from that location. Nothing you can do about it to revoke that network’s access permission. Scenario A is one of many possible scenarios, as player(s) won’t always be at home and will want to play even if at a different location (other than home.)

What makes the email authentication system look even weaker is that not everyone can get it enabled. I’ve seen people here say that they asked support to enable it but support told them to go to account > security and enable it there. But the option to enable email authentication is not there. Much like they told some people to go there to de-authorize a network.

So, A) the system only protects you from new locations randomly gaining access to your account. That is IF you can get it enabled in the first place. It also leaves you wide open with regards to a compromised computer/network. Completely undermining the security gain listed in point A)

The authenticator app for cell phones isn’t much better off in its current state either, but it is not finalized yet so there is still hope for it.

The only thing I can do is to pray that the “non-authorized” IP from the hackeur never try to log in my account since I will not receive any atempt.
Furthermore I asked the support do not accept any demand of email changing except from myself with my ID card and I change my password very shortly …
I can’t do anything more to prevent the next attack !!

Parvati.5780:

Scenario A: You want to play at work briefly. You authorize the network, but unknowingly someone was running a packet capture tool on the network and got all your info. They then can log into your account at any time from that location. Nothing you can do about it to revoke that network’s access permission. Scenario A is one of many possible scenarios, as player(s) won’t always be at home and will want to play even if at a different location (other than home.)

What makes the email authentication system look even weaker is that not everyone can get it enabled. I’ve seen people here say that they asked support to enable it but support told them to go to account > security and enable it there. But the option to enable email authentication is not there. Much like they told some people to go there to de-authorize a network.

So, A) the system only protects you from new locations randomly gaining access to your account. That is IF you can get it enabled in the first place. It also leaves you wide open with regards to a compromised computer/network. Completely undermining the security gain listed in point A)

The authenticator app for cell phones isn’t much better off in its current state either, but it is not finalized yet so there is still hope for it.

A simple misclick would be enough. The box for remembering a network is right under the button to allow access and if the network on my account is my mistake, then ticking the box doesn’t give any warning or confirmation messages as to what it does and that there is no way to reverse it (since I haven’t seen one).

Another thing is ticking the box out of convenience – some might not realize that while it makes the log in process a minute or two shorter, remembering a network makes an account less secure without any option to remove it from a list when needed. A warning message with a confirmation option would probably make a lot of people think twice before doing that as well.

Gaile Gray.6028:

According to Security, we will be able to extend this functionality in the future, but do not have a timeframe for when that option will roll out.

As always, take care with any authorizations, and we’ll expand features as we are able to do so.

Great news. I’m keeping my fingers crossed for the option to be available soon.

Gaile Gray.6028:

According to Security, we will be able to extend this functionality in the future, but do not have a timeframe for when that option will roll out.

As always, take care with any authorizations, and we’ll expand features as we are able to do so.

That’s good to know. Thanks for looking into it.

Maetel.2130:

What do you expect? Since I’ve been hacked 3 weeks ago I checked the list of authorized networks but… there wasn’t any aha
ONLY today it appeared and yes, I see the French hacker’s IP with NO WAY to delete it. If it’s true that support can’t remove it, there is no way we can trust their word about their security.
If things like this work this way I don’t wanna know the rest…

Support can remove the IP from your Authorized Networks. Submit a ticket, and when you get that extremely useless reply about reading the forum for your answer, reply to that message, repeating that you as a customer cannot revoke an Authorized Network IP and that the forum advised you to submit a ticket. Your ticket will then be escalated to the correct area, and the IP will be removed. Worked for me today.