Solved login issue!

Solved login issue!

in Account & Technical Support

Posted by: bVCvnByucuGfvRwExzjsrgTgRUt.5613

bVCvnByucuGfvRwExzjsrgTgRUt.5613

My situation was:
- Using OSX Mavericks
- successful login on the website
- Never logged in succesfully in the game
- Always got error 11:1001:2:1270 (right bottom corner)

I used a password manager and copy/pasted the password. The copy/paste does not work, I got way too many asterixes * in the password box.
Then I decided to type my very long password by hand ==> Success!

Solved login issue!

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

I must say that is one heck of a username you have.

The Burninator

Solved login issue!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

My situation was:
- Using OSX Mavericks
- successful login on the website
- Never logged in succesfully in the game
- Always got error 11:1001:2:1270 (right bottom corner)

I used a password manager and copy/pasted the password. The copy/paste does not work, I got way too many asterixes * in the password box.
Then I decided to type my very long password by hand ==> Success!

Thanks for posting. This could help people

I must say that is one heck of a username you have.

Yes, I was thinking the same. And if that were every needed, (say, for an account dispute) well… I suggest a handy notepad file to contain that Account Name.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Solved login issue!

in Account & Technical Support

Posted by: bVCvnByucuGfvRwExzjsrgTgRUt.5613

bVCvnByucuGfvRwExzjsrgTgRUt.5613

I must say that is one heck of a username you have.

Generated by the password manage :-)

Solved login issue!

in Account & Technical Support

Posted by: bVCvnByucuGfvRwExzjsrgTgRUt.5613

bVCvnByucuGfvRwExzjsrgTgRUt.5613

My situation was:
- Using OSX Mavericks
- successful login on the website
- Never logged in succesfully in the game
- Always got error 11:1001:2:1270 (right bottom corner)

I used a password manager and copy/pasted the password. The copy/paste does not work, I got way too many asterixes * in the password box.
Then I decided to type my very long password by hand ==> Success!

Thanks for posting. This could help people

I must say that is one heck of a username you have.

Yes, I was thinking the same. And if that were every needed, (say, for an account dispute) well… I suggest a handy notepad file to contain that Account Name.

Hope so, have been keeping your support staff quite busy. I severely suspect the “remember password” functionality. It seems the “remembered password” is somehow concatenated before/after the value pasted via the clipboard. Best to rewrite that part from scratch…

Solved login issue!

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

I must say that is one heck of a username you have.

Generated by the password manage :-)

Well you most certainly wont be confused with Sbe7sToyRmmAoNGt6eEn7gsvj.1973

I hope your character names are not similar people might think you are a bot.

The Burninator

(edited by JustTrogdor.7892)

Solved login issue!

in Account & Technical Support

Posted by: Jayne.9251

Jayne.9251

I have always typed mine in from scratch since the bug began. Support offered one more suggestion — unticking both “remember password” and “remember username” and I will have to try that on Monday when I can use my computer again. Crossing my fingers it works.

L’enfer, c’est les autres