Suspended for an account issue

Suspended for an account issue

in Account & Technical Support

Posted by: Guirigui.6952

Guirigui.6952

I purchased my Guild wars 2, 4 days ago. Today, i try play the game for the first time, and an error occurred.
“Your Guild Wars 2 account has been suspended for an account issues. Please contact Support for information”
Build: 15898
Error Code: 45:6:3:2114
Note: I never played/logged in the game before.

Attachments:

Suspended for an account issue

in Account & Technical Support

Posted by: Zaken.1806

Zaken.1806

Where did you get your GW2 key from ?

Suspended for an account issue

in Account & Technical Support

Posted by: Guirigui.6952

Guirigui.6952

But a friend purchased in this site, and their account is working.

(edited by Guirigui.6952)

Suspended for an account issue

in Account & Technical Support

Posted by: Zaken.1806

Zaken.1806

First, I would probably edit out the link from your post.
Second, just because their accounts are working at the moment doesn’t mean its safe. There are many people banned because their key are bought using stolen credit cards. I would try to get a refund from where you get the key from then get a key from a authorized retailer.

It is just my guess that your key is being flagged as part of the keys bought with stolen cards.

Suspended for an account issue

in Account & Technical Support

Posted by: Guirigui.6952

Guirigui.6952

First, I would probably edit out the link from your post.
Second, just because their accounts are working at the moment doesn’t mean its safe. There are many people banned because their key are bought using stolen credit cards. I would try to get a refund from where you get the key from then get a key from a authorized retailer.

It is just my guess that your key is being flagged as part of the keys bought with stolen cards.

Lol, I not bought with a stolen credit card.

Suspended for an account issue

in Account & Technical Support

Posted by: Zaken.1806

Zaken.1806

Not you.

Many online key sellers( unauthorized by ANet ) use stolen credit cards to get keys then sell the key to people like you.

Suspended for an account issue

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Not you.

Many online key sellers( unauthorized by ANet ) use stolen credit cards to get keys then sell the key to people like you.

It is correct that those whose cords are disabled due to a fraudulent purchase will face account termination. A large number of unauthorized sellers are using stolen credit cards to purchase a code, and then selling it to someone else. That account will be terminated because we have not been paid for it. The person who is victim to this needs to contact the third-party seller and get a refund, the purchase the game from a legitimate seller, such as buy.guildwars2.com.

The code you received may or may not point to that issue, so you need to contact Support.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet