Guild Wars 2

I decided to made this post since i didnt get any respond from support since 6 days for any of my tickets.Kruk.9516 is my display name and this is they only thing that support send me and like i said it was 6 days ago
I am transferring your ticket to a senior member of the Guild Wars Support Team for further assistance. Someone will be in contact with you as soon as possible.
Regards,Spaulding
Thing is that 9 days ago my account was hacked it happened during night my time atleast when i find out about it i send ticket to support immediately and i get help really fast in about 2 hrs so i was be able to change all my logs and passwords so i was sure they hack wont happened again well ofc i lost all my items and gold that i hade maybe about 100gold so not that much since im doing spvp mostly ,but alteast i was able to play gw for about 2 days then i got banned for sellign gold or items for real money, ofc that it happened only during hack so clearly it wasnt me and im more then sure that you can check ip list so you will know that i couldnt move from poland to probably china in few hrs and log there on my account. Maybe here i will get any respond not much hope for it but anyway is worth to try Kruk.9516 is my display tickets 121227-002897 121229-002207 121231-001990 oh and btw for all those days when i was tryign to log on my account i hade info that account is suspened for breaking rules of conduct since last few hrs that my email or password are inccorect why is that

thank god for this thread. Was getting really bored waiting but now that I see that cases are getting resolved again, it’s raising my morale.

121228-003350 is still my ticket number and thx for getting back to us after the holidays

Posting on behalf of my friend Gurumurph.2584, It’s been four days now, and our little group, especially Guru, is getting really fed up. He last heard from Customer Support on New Years Eve. He did what they asked, They elevated his ticket…. And then he hasn’t heard anything since. He’s been banned since the 30th. No reason was given as to his suspension, other than “Account issues” He can’t even get on the forum to put this in for himself. Any help would be appreciated. Thank you and Good Evening.

Ticket # 121230-0024644

Hello. I am writing again to bring up an issue pertaining to a previous banning of a close friend. She was unbanned recently after having received a wrongful ban under suspicion of selling gold for real currency; which was lifted after having proven she was not infact selling gold at all.

Since her unbanning, she cannot log into the game at all—and cannot log into the forums as a consequence so I am posting on her behalf. It states that her account requires an active Serial Code, she remembers it correctly and whenever she attempts to enter the same Serial Code it displays an issue as detailed in the image below. Please help her out, she has been very patient!

Aforementioned issue is as detailed in this image: http://postimage.org/image/acny5vlqt/

Her ticket reference is:

121227-003689

Date created:

12/27/2012

I have been waiting for 3 days for a restore an nothing i was just wondering whats going on help please Ref#121228-000190

Alright, Update on Guru’s case, We went back through his credit card purchases and found that for whatever reason, his GW2 Purchase was still pending. It did charge his Card however.

I have world comp on my toon. I got the tittle and the achevement but never got the rewards. For over a week and a half now i have ben posteing tickets every 2 days looking for help. The scroll is all i need to make my legandary wep. Im getting to the point that i am ready to delete the game after 1200 hours of game play. This is a great game but it seams that the custermer support wont help u enles u get right in there face screaming. Out of all the mmos i have played this support is by far the worst!!! I even hade to go to Anets Face Book to get anyone to do anything to help. Hope this will at least open someones eyes to the problems ppl have with the support in this game and maby fix it. Oo and my things for world comp would b nice 2. also cant post a ticket number. gw2 has yet to ever get back to me on any ticket i have submitted ever

Reference # 130101-000432
I send the ticket 3days ago, looking for response.
Thank you.

Please reference to #121230-000606. Nobody response to me but only update the ticket. It’s weird.

Please also reference to #121230 001013 . My friend also got no response till now.

Hi Gaile Gray, I followed you since gw1 and i think you’re fair and understanding. Can you help me look into this case, 130103-001039 personally? I feel that this is a special case and it would be great if you could resolve it personally.

i am posting on behalf of my friend who no longer has access to gw2 or the forum.
this ticket is over 2 weeks old and is unresolved. some sort of reply would be nice
reference#121215-003406

Ticket number: 121228-003013

A week had already passed since last reply from support.

Thank you.

I’m posting on behalf of a friend, Allumno.4598, who also has an issue with his account, ticket Reference# 121230-000407. After playing for a little bit, his account got suspended, but no relevant information was given yet. Would appreciate if some help could be given.

Hello, posting for my husband as he was erroneously banned. Ticket is 3+ days old. Incident # 121231-002070. Acct name: Nothing better to do still.5637. Please hurry.

Hi there i submit a ticket last week, i can login here but for some reason i cant log in in the support site. Anyways this is my incident:

December 27, 2012
[Incident: 121227-001925]

It also have this number i dont know what it is but here: [—-001:003144:00544—-]
Thank you very much in advance!

Posting for a friend who does not have access to the forums; ticket is 3+ days old. Account name: wlmcc.4321 and Incident #: 121231-002?140.

12/30/12
[Incident: 121231-000276]

It’s not really a serious issue, but I would like to prevent untoward actions taken against my account/character. If I need to post any more information here or with the ticket I would be glad to do so. Thank you!

Gaile could you please review this ticket: Incident: 121228-000737
They tell me in the ticket that they cannot restore my gold that was mailed out by Chineese hackers. I also requested that they remove this foreign IP address from my authorized Addresses. I dont want to be hacked all over again and I have been without my account long enough. I don’t want to wait another 8 days for them to roll back my account. Please Help in getting this roll back expedited!

What you do is apprecited! Thanks!

I’m posting in behalf of a guildmate, ticket Reference # 130103-002421
His account got suspended, no gw2 forums access. Check his case, he’s the most active guy in our guild.

He’s not using bot he chats all the time on guild chat and teamspeak. “investigations can take 48 hours or longer” this is like 2 years wait for this guy.
Would appreciate if some help could be given to process his case. Thank you.

Posting this for a friend of mine.
Ticket number: 121230-000852
Apparently he is banned under code 45.
Because he replayable, I sent a 40g with a few 15 slot bag to him.
And this is absurd!
I could not even help a friend will be harmful to him?
why?

Incident: 121223-002?525, yet again.

With each of the two responses received, at the rate of about once a week, the ticket has been repeatedly either mishandled or misunderstood. Please escalate my support ticket so that I may still have a chance to recover and continue what 500~ hours of otherwise fantastic gaming has allowed me to accomplish.

[Incident: 121218-001256]

Hello. Gaile could you please give an in-depth analysis to my problem. If it isn’t possible to change it into my own name, change it into something else.
I just want to see it changed. It’s really hard for me to play under these conditions.

I’m sorry for posting it again but this is the 3rd time I’m doing it. Still no answer.

After being hacked on dec 27, I created a ticket to have my account restored. The last email I got from support was on the 28 saying : Escalating To Guild Wars 2 Restorations [Incident: 121227-002254]?. It has now been over a week and I am just wondering how long these things can take?

[Incident: 130101-000724]

[Incident: #130104-001819]

Hello, is one month that I try to buy gems from the store, but nothing, always says ‘Card approval failed’, I tried with Postepay/Visa with more cards, I do not think they are problems of the cards because I already did in the past and other purchases dont have failed on other games then the problem is Guild Wars 2… pls fix it

Posting on behalf of a friend
incident: 121230-001590
Would like to know any update on the support ticket, it’s been 5-6 days without any replies.

#121209-000093
It has been long long days.Would you mind to review it again?I updated it but still no any reply.
Thank you

I am posting this because my primary Guild Wars 2 account has been suspended\Permanent. Liquidmetal.6825. Now this was total BS I have purchased 4 copies of this game for for my friends who are less fortunate than I am and I also purchased over 500 dollars worth of gems. Now I took those gems and turned them to gold and gave them (My Friends) each money and I also bought items from AH and sent that to them as well. Now I have been happily playing till the Halloween event then took a break. I come back in yesterday and I decided I wanted to switch servers to join a group of people in their guild and no issues and then go to start playing in a dungeon and bam I get disconnected, with the above message. Your Guild Wars 2 Account has Been Suspended for an account issue. This action is permanent. (1 am I suspended and when do i get access back or since this is permanent does that mean I will never get access again? Nothing is clear with them…. Either way I didn’t do anything wrong………..)

I am sitting back in my chair and asking myself what the heck just happened. I didn’t do a dang thing wrong but be nice to my friends and give them gifts and help them out. Now with the gems I feel as though I should be allowed to do with them as I see fit. If I want to buy GW2 items fine if I want to switch it over to all play money I should be able to and furthermore if i see fit to give my money away to anyone in the game I should not be banned for it. I am wealthy enough in real life that I can do these things for others.

I have created a ticket on this already 130103-002926 and I would have posted here but I couldn’t because they banned my account. Now the measures I am willing to take are very far because this was wrongfully done to me and I am sure others. I hope this message gets to the right people and they see how wrong they really are treating some honest players. I will even go as far as posting the purchases I have made with this company to prove I have been an honest player and dedicated fan and this is how they repay me. I want my account restored and I want an apology from them.

Nov 12, 2012 Payment To
NC Interactive, Inc.

Completed
Details Payment To NC Interactive, Inc. 85030233X05399548 -$50.00 USD
Select record 4 Nov 12, 2012 Payment To
NC Interactive, Inc.

Completed
Details Payment To NC Interactive, Inc. 1VM46214L57887528 -$50.00 USD
Select record 7 Nov 12, 2012 Payment To
NC Interactive, Inc.

Completed
Details Payment To NC Interactive, Inc. 31A36687UM0705802 -$50.00 USD
Select record 10 Nov 11, 2012 Payment To
NC Interactive, Inc.

Completed
Details Payment To NC Interactive, Inc. 07E32324KM515362Y -$50.00 USD
Select record 13 Nov 11, 2012 Payment To
NC Interactive, Inc.

Completed
Details Payment To NC Interactive, Inc. 8AM38823GM593262R -$50.00 USD

Aug 25, 2012 Payment To
NC Interactive, Inc.

Completed
Details Payment To NC Interactive, Inc. 44019391DH9425800 -$50.00 USD
Select record 27 Aug 25, 2012 Payment To
NC Interactive, Inc.

Completed
Details Payment To NC Interactive, Inc. 4P846312VU087783M -$50.00 USD
Select record 30 Aug 25, 2012 Payment To
NC Interactive, Inc.

Completed
Details Payment To NC Interactive, Inc. 0WG215931N046552W -$50.00 USD

866-367-9516 CHARGE.NCSOFT.COM TXUSIN6600 09/10/12%% Card 15 #48074 $-59.99

I am posting on behalf of my IRL friend who cannot post here even though he is logged in with his Guild Wars 2 game account on the site here because when he tries to access this forum page he gets greeted by the following message: Login Error: You do not have access to Guild Wars 2.

Without further ado, here is the message I am relaying from my friend:

Display Name: Windleaf.8725 : I was erroneously banned for botting, i have never botted! My incident number is [Incident: 130101-001639] . I hope this gets resolved soon, thank you in advance!

Hello,

I am posting on behalf of my cousin, he can’t post here because when he tries to access this forum page he gets the following message: Login Error: You do not have access to Guild Wars 2.

So I’m posting here the message he asked me to post:

Hi, my screen name is Relentz.9571 , I had some issues within my PayPal account, this issue was already resolved and my payment to the NCSoft, which was suspended by security reasons, now is concluded and sent. The problem now is that, you guys suspended my account on that day, and until now, I havent got a response or solution to my account being blocked, I ask then to please unsuspend/unblock it.

this issue number is: 130102-002242

Thanks in Advance

Chronorec.2576:

Posting on behalf of a friend
incident: 121230-001590
Would like to know any update on the support ticket, it’s been 5-6 days without any replies.

Resolved. I would like to thank Anet for their swift reply after posting here. But I would like to highlight 1 issue…..How can we post here when our acct are banned? Our foum acct got banned too… If we are unable to post here, our tix might get no response for a long time and some might resort to creating new tix cause further delays again.

I write about the incident number: 130102-002673

After 3 days you have not yet unlocked my account.
the problem is always the same:

the first key that I bought on ebay regularly has been blocked for fraudulent purchase by the seller.
as has already happened to my friend, I solved the problem by following the instructions that had been recommended to you:

I bought a valid key from a secure site confirmed from you, and I added the new key to my locked account.

But I still can not access.
(My friend had been returned to your account in few hours.)

I would possibly you you unlocked my account as soon as possible, or at least inform me on what are the problems that are slowing down the solution to this problem.
As already mentioned I apologize for my insistence on the ticket, but I would be sure I had not lost any more money.

await news.

my name: Marzius.8274
my email: marziomezzina@yahoo.it

P.S. sorry for my English

Ticket #121231-000604

Violation report regarding an individual who is sound spamming using the choir bell.

Thanks!

Response to Cris Lawlieth.2308 – [Incident: #130104-001819]

I had something similar happen last month,with my card being rejected. Assuming I had messed up, I tried it again, typing the number very, very S-L-O-W-L-Y to make sure it was perfect, and got the same error. Well, I thought I’d give it one more try before calling my card company, and that’s when I noticed something I hadn’t before. Just above the spot where you enter the card number, there are greyed out credit card symbols (don’t know if it’s my screen or my eyes but I just didn’t see them before). Click on one and it stays highlighted. I chose the symbol that matched my card type, and then entered all the information again. This time it worked!

/sigh

Anyway, it occurs to me that maybe I’m not the only one who missed those card symbols. I hope this helps someone get out of the support queue.

My friend says that with regards to ticket # 121228-001007, the block on the account seems to be removed but doesn’t know the password and can’t reset it because one of the questions was to name a toon on the account (kind of hard for someone without any). Please reset the password.

130105-001380 my friend got banned about gold sell . but he didnt plz check again

My ticket is moving into the third day and I have not heard a peep form your support team, id is [Incident: 130103-002367].

my friend account Arthemiss.1609 assist gold or item sales for real world moneyTicket 130105-001380 plz check it again . thank you

[Incident: 121227-002254]

It has been over a week with no response. Please help!

#130105-002629

pls

Please review [Incident: 121231-001608]

I’m posting on my friends behalf since he can’t access the forums.
Account: Kiyo Reiryu.2817

its been about 4 days now with no response from support.
the account was randomly suspended.

121219-001928 review this ticket please.
It was created on Wednesday December 19 2012. I received my last response on the first. I have not received and answer since.
All I want to know is how to re enable my account.

130101-001707

Hello,

NCsoft Account Support transferred the above referenced ticket (post account hack Restoration Request) “to the Guild Wars 2 Team” on 1/2/2013. Just checking on the status

-Thanks

Hello , myfriend’s account hast been terminated sale gold or items but he dosen’t.please unlock his account.

ticket no 130106-000743
user Shindo.6051
user Emerald.9728

130103-001073

Date Created: 01/03/2013

Please can i get a response to this from support and get it solved – I have waited 3 days with no proper response or haven’t had the issue solved.

121226-003145

Creation-date: 26.12.2012
I am waiting since about 12 days for my Account-Restoration.