Guild Wars 2

My brother was falsely accused for botting and has waited 3 days to no response other than an automated message from Anet support. Please take time to review his ticket as he is innocent and has no technical know how on botting. Thanks

[Incident: 130208-000068]
ID- Jacen AlThor.4630

Can you please, have a look at a guild members ticket. It has been 3 days. He is a 6 1/2 years veteran GW1 player, full HoM, he has been in our guild throughout GW1 and GW2, all he was doing was completing his weapon mastery at the same spot and most probably your bot algorythm kicked in, he has certainly never used any third party progams (you only have to look at his history in game). On another note, Why have these achievements in place, if you have the chance of getting banned for botting by killing the same npc’s over and over again because they spawn time is faster in places than anywhere else on cetain maps.
Please review this case, as he has now been locked of the support email system. I am sure, I have read somewhere on these forums that support and game are not supposed linked, obviously this is not the case.
I would gladly convey any meassages as at present as he is unable to log in to see any progress.

[Incident: 130208-000106]
ID- Amerlyn.8534

Case now resolved, thank you for your time

please unban my dad:

On Thursday I was farming the Karka in South Sun Cove with my Guardian. A Warrior and I formed a group to farm and as soon as I decided to stop, I bid farewell and as I went to sell my loot, I was disconnected and banned.

I opened a ticket immediately and after 2 hours, an agent told me I was banned for “illegal software”. I have asked for a review of my account and activities as I have never used any form of 3rd party software or macros or anything – I would never want to risk my account. Since the initial message stating the reason for the ban, I have received no additional responses.

I farmed SSC (and Orr) several times last week – usually with other people, including a guild member and several other people – read our chats discussing our drops (I had a very lucky day earlier in the week) and our gear, etc.

Please help me Gaile Gray, I am a player in good standing since GW1 Beta. Ask the Frog, he’ll vouch for me!

Dreamslayer.7659
#130208-000079

130131-000640

Hi Gaile just wondering if you have had any word from the devs in regard to the problem yet? thanks heaps for your time and effort with this

cheers phabby

Thanks to Gaile Gray and the support team for reviewing my account and getting this issue resolved!

To everyone waiting, I know it’s frustrating, but hang in there and use the support system, they will take care of you.

First of all, my english is bad sorry…

130206-002105
130207-000846

my friend is banned 3 days ago we didnt understand we wrote support but you didnt say why account banned pls HELP ME ! because we’re playing together
we didnt anything PLS help me
we had start to play game 2 week and ban why
PS: ban is permanent !!!

Please unban or at least explain what is going on with my friends account. He was permabanned as a first-offence, but does not believe that was appropriate and does not even understand what could have been his offence.

Incident: 130208-001830
Banned Friday afternoon (2/8), lost a weekend of playing, and has gotten nothing other than an autoreponse. He can no longer even follow the “You can also review your ticket at the following link” since that asks him to log in. It worked once but since then his support login seems to have been banned.

Thank you in advance.

My friends been wrongfully banned for being a botter – #130208-002149

He is not a botter.

Please un-ban him.

ok my friend and me was farming and then next day he got banned but i was talking to him the whole time. i dont know why that has happened. but he got banned last Thursday so the 7th so here is his ticket number.
[Incident: 130208-000077]

Hi Gaile,

I am posting this for my friend xilliation.1789 [incident: 130209-000455]

My friend was permanently banned from GW2 “due to botting, extended unattended play, using macros, or similar behavior.” She immediately created a support ticket, and as the first time she wrote it she did not provide enough information, so she updated her ticket. She got a fairly quick response, but it only contained what seemed a very generic response: “This account has been closed for using an illegal third-party program. I want you to know that we take great care when analyzing accounts prior to termination.” (Etc.)

As she is certain she did not use any illegal third-party program, she replied asking help to find out what the issue is. The only programs she runs aside gw2 are skype, mumble, and her steelseries mouse engine. She has set the side buttons on her mouse to press “x” (to turn around), to “r” (for autorun) and on the other side to “-” (the button she has assigned to push to talk in mumble). She does not believe his mouse setup is in conflict with the Terms of Use, and certainly is not a “macro”.
After her reply she has not yet been answered, however she also feels that the first reply she received was very generic.

She knows for certain that she has not used any illegal third-party programs, and certainly has not botted, or used macros, or even broken any other rules at all. I mysef, the day of her account was terminated know that she did not or ever use third party programs or botted. Several hours before her account was terminated I was in her party and using mumble with her. She had decided to do an “All-Nighter” and farm Karka and this is when she was banned. Through almost a week and with only one reply recieved(mentioned above) she has had very little help and left in the blue. She has done nothing wrong or against the Terms of Use and She and I would like to know the possible ways of having her account returned to her. She is very upset about this unjust ban, and as a long time gw1 and gw2 fan, and as someone that has spent 1000+ hours in the game in about 5 months, she really misses the game, and feels very frustrated and helpless.

Thanks in advance!

could you review my ticket please. Its been 3 days.

130208-001009

I was suspended for 3 days on the grounds of a naming violation. I’m totally fine with that, and the ban is already up at this point. My real issue is that there is no way to change my offensive name without deleting my character. If I hop on my necromancer, I’m sure I’ll just be suspended again for another 3 days.

Would you help me change my character name? I already created a ticket on the arenanet support department, but I haven’t gotten any response or help from them. The link to my ticket is https://en.support.guildwars2.com/app/account/questions/detail/i_id/10696970. It’ll explain the issue fully if this isn’t enough.

Thanks so much!

Gaile – much like Jimmyjad, my good friend and guild officer has had the same thing happen to him. He was playing the game and then was disconnected right after he finished his monthly achievement with the “due to botting, extended unattended play, using macros, or similar behavior" prompt.

I am posting on behalf of FrenzyCat.9614 [ Incident/Reference #130208-000716 ]

He plays this game a ton and has never used illegal or third party programs, has never used botting programs, and has always been a stand up guy always able to help out. He was playing the game interacting with other gamers when he was disconnected and then permanently banned.

He put his ticket in February 8th and has yet to get to get anything other than having his ticket marked as a “Duplicate” (not sure what that means). He also updated it recently making whoever is reviewing the ticket aware that he uses his Razer Naga mouse for keybinds but has never hacked, used a bot program, or anything similar.

His mouse keybinds are: Mouse Key 5 is the dodge roll key.
Mouse Key 4 is the Push to talk key for Ventrilo.

He is very upset about this ban and would like nothing more than to be able to play the game he loves and has put 1000+ hours into. The guild and I would love if you can take a look at his ticket and get him back into the game he loves.

Thanks in advance,
-Matt

I don’t know if it is the right topic to put my problem in. Had a blocked account, flagged as a fraudulent charge and so on blah blah. Long story short i have new code, and Suzanne from NCsoft Payment support wrote: “At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.” and “In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account.” So as far as i understand i should be able to add new code to my existing account. Thing is i don’t see this option anywhere in account management. Am i looking for right thing, or should i register this code as new one, just insert my old account data? Thanks in advance!

Hi Gaile,

Last night my friend Jimmyjad.5460 posted for me in this thread because of a ban, I want to inform you that this issue has been resolved, and I am unbanned! It seems like the ban was an error!

I don’t know if you had anything to do with this, but thanks to the whole team anyways!

Hello, Gaile

My guild mate suddenly got stopped then he saw block message.

He never played with BOT program. just leveling with our guild mate in field.

He didn’t log-in this forum,,

Please check this ticket : 130210-000001

We love Guild War 2 in South of KOREA , and sorry for use English a litte.

Hope shotly relax this accident.

thx

I apologize for posting this but I just want to say my ticket was updated but… the issue was not resolved. 130208-001009

[130208-001830 You friend was using a hack; the account will remain closed]

this is wrong, you need to look into this alittle further.

I play with this guy daily, and he does not hack… he lags out alot (and we all get to hear about it on vent), but otherwize it would be nice if you elaborate alitte on how you came to the conclusion that he was hacking… he hardly wvw’s, doesn’t have a legendary, and dies pretty regularly on our dungeon runs.

Please let us know what’s up, or at least let him know… we have a guild waiting for our officer to come back.

Ticket Number: #130210-000812

Me and my girlfriend stopped playing Guild Wars 2 around the start of January, maybe mid. We tried to get back into the game but every password we used for her hasn’t worked. We tried to ‘reset’ the password but no emails go through or I get the common “Error Contact Support” when trying to reset. Please can you manually reset her password or something? Been waiting 3+ Days. :< Thank you.

hello, my account was locked for some reason I do not know. Always when I would log another ip had said that I would give logged into my email to authorize dai ta umdia appeared that blocked what do I do?

Ticket number: #130212-000977
Updating e-mail…

Sharing a ticket number for someone who posted over on Facebook. They are apparently trying to change their password but haven’t received an email about their ticket.

#130203-000898

Ticket # 130212-000892

hey,

i cant send emails atm so i asked the support something about the forum.

130208-000477
Updated
02/07/2013

#121222-001887
I sent this like a few weeks ago and sill have no reply. My hotmail account that I was using was locked by microsoft and I couldn’t remember enough information to recover it. I was using that email to authenticate so I can’t play the game untill my email is changed.

my account was hacked 10 days ago and banned for charge backs a visa was used on the account (not mine) and purchases were made and the hacker bought gems with a stolen visa and tranfered them to gold then took them i was on a vacation for 2 weeks (please note that my Email was hacked also) i managed to get my email back and loged my account 1 day before i got banned i saw i got 0 gem and all my gold is gone i changed my password . i bought this account just to post this here i really want my account back please help

130217-001702

From someone else:

“I’ve submitted 3 support tickets over the last 2 months and still have no response . . . I don’t remember my password and when i try to recover my account i get an error message saying to contact support . . . #130213-001343”

my account was hacked and i cant get into the game . it says i was involved in money trading and i havent even been on for a while. please tell me what i can do to start playing guilkd wars 2 again. thanks.

Ticket: 130210-000522
Hello,
I’m just going to repost this, but please look into my friend’s account.
His account was terminated for being accused of the assumption of tempering or hacking with the game. He has never done anything to harm the game because he loves the game, and he wishes to play the game again.

[Incident: 130219-002031]

This is posted on behalf of a friend who is unable to log into the forums due to his account being wrongfully terminated. The support ticket is not 3 days old yet, but the response he got from customer service is automated and false.

Please re-review this ticket so that his account can be restored as it should be. Getting a non-automated reply from a real person would also be great. Thank you.

Dear GW2 GMs,

Can anybody please solve this problem for me ? 3 months ago i got this problem 45:6:3:2114 not allowing me to play the game anymore so got frustrated and went back to plating world of warcraft, now that i want to play GW2 again i find that my account is still frozen, so i need help with this issue. Kindly note that the ip addresses in Lebanon are not very well organised and i play the game with my brother in the same house and my cousin is my neighboor and i believe that ips are getting mixed up. Any solution please before getting frustrated again and moving back to wow ?

What the hell i just found an authorization for those 2 ip adresses in the list, I’ve never even been to the US nor GB: please check this error for me, i wont delete the authorization in order for support to check them;

Authorized Networks

Location IP Range
CA , US ( 50.117.112.81 ) 50.117.0.0 – 50.117.255.255
H9 , GB ( 63.216.111.175 ) 63.216.111.0 – 63.216.111.255

Hey Gaile I’m posting on the behalf of a friend:

“So my account got terminated when I haven’t done anything wrong, I’ve been in contact by creating a support ticket but they aren’t helping and said there final response is there not opening the account. I haven’t done anything wrong!

I had a ticket up but they closed it. I opened one yesterday and they classes it as duplicated, I don’t know why this is happening as I haven’t done anything. Here is the ticket number: 130222-000214"

I am posting on behalf for my friends that got terminated permanently for receiving gold and sending gold to friends.

-Account Terminated for getting gold from friend and Accused of Involving in Gold Selling and Trading Services.-
IDs: Sparktacus and Aristotle
Tickets:130221-000420 and 130222-001178
I do apologise for my bad English.
Dear Moderators, I am extremely disappointed and upset that me and my brother in law’s accounts have been permanently terminated. They said that we are selling or buying gold services that we DID NOT engaged in. I’ve send a couple of tickets but was determined as duplicate. The incident goes like this when our friend, IGN: Butcher Bill Email (williesmith151.live.co.uk) was about to go on a holiday. And so, he sent us gold to aid us in leveling since we are new players. PLEASE check the ip address as the 3 of us were playing the game in the SAME bedroom. We are doing this transaction as a friend , not some people that sells gold services. I did told him in not to send that amount of gold as it was a exaggerating amount but he refuses and insist on sending us the gold and he did inform us to give him back the rest of the gold that we didn’t use once he gets back from the States. And so he sent to my brother inlaw (Bla Bla Black Sheep) and subsequently my brother in law sent a part of the money to me. PLEASE check the game loggers, Me and my brother in law ( Bla Bla Black Sheep) had traded weapons and money in the past. We are RELATIVES. And the rest of the gold are in our banks. Please give us back our accounts as this meant a lot to us. We have spent so much money to buy this game and we got cut off just like that. Please help us! Thank you so much. To add on, smith was more than a friend, we were childhood brothers and we were extremely close to each other and that is why he sent that amount of gold to us. It was done among CLOSE FRIEND and RELATIVES. No real world money was used. It was a friend THING! Please understand our desperate situation here. Thank You So much. I hope a satisfactory action will be done as we paid SGD $74 for the game and am impressed with the game experience till now as there are limits to being prudent.

This is the followup for the previous post. Smith has changed his email because he suspected that his account was compromised. He’ll be submitting a support ticket later. I’ll be posting the tickets here along the the other two later on. Please re evaluate this incident. Thank you.

I am posting in on behalf of my friends.
Dear Gaile Gray, we are not involved in account theft at all! Please re evaluate the incident. KevinSmith(The guy that sent us gold) has made a ticket to vouch for us as well ticket number: 130226-001538. Please restore our accounts!
IDs: Sparktacus and Aristotle
Tickets:130227-000512 and 130222-001178.
Thank you.

My friends account was banned and a gm reviewed it and said that it would be restored.
After viewing the ticket he went to login and cannot access anything.
When he tries to login to the game it is still showing him as banned.
Ticket id 130226-000474

Submitted my ticket 21.2 and haven’t heard anything new about my ticket in a week submitted ticket after the first contact from support. Would like know if anything has been done or what might be the problem.

#130221-001329

Please help my friend he cannot access his account. #130228-001650
Thanks