Guild Wars 2

Thank you for taking the time to re-review my ticket and get back to me so quickly.

I updated my ticket a couple weeks ago and got no response so I posted here and where I was told that I was given the final answer months ago. How am I supposed to take further discussion to a ticket when I can’t even get a response there? Honestly, if I can’t get help here nor in a ticket what am I supposed to do to get my issue resolved?

Hello, I’m posting this on behalf of a friend who submitted ticket 669126 because he got hacked.
The ticker was submitted around 80 hours ago and he has gotten no reply since the original “Thanks for contacting us” mail.
Any information needed is in the ticket, and more information was added replying to the original mail.

We hope to hear from you soon!

Still waiting for a response on my ticket 663460
It’s been 7 days I’d like to know what my ticket’s status is.

Hello Gaile
I filed another ticket today because nobody has answered my old one and im starting to believe my account was hacked. I bought the game for the 3rd time yesterday and when i registered it to my account it still did not work. I have the new registration code and everything and i will gladly provide all purchase info. I need to make a new account but i dont wanna buy the game to make a working account due to linking new serial code to old account! PLEASE HELP ASAP !! I wanna play so bad and cant ! Yesterday was my birthday and for my present my wife said i could play all night and i couldnt do that !
Ticket #679900

haydenrick.1083:

Hello Gaile
I filed another ticket today because nobody has answered my old one and im starting to believe my account was hacked. I bought the game for the 3rd time yesterday and when i registered it to my account it still did not work. I have the new registration code and everything and i will gladly provide all purchase info. I need to make a new account but i dont wanna buy the game to make a working account due to linking new serial code to old account! PLEASE HELP ASAP !! I wanna play so bad and cant ! Yesterday was my birthday and for my present my wife said i could play all night and i couldnt do that !
Ticket #679900

Ticket#676402 is the first ticket i made for the original issue of the first account then after i bought the new account i put the serial code into the old account and now i cant play still

Posting a ticket number for a user that posted on the Facebook page.
Ticket 454726 has been outstanding for months (according to the poster)

Thank you.

I’ve sent a ticket 680304 asking for support to remove the authenticator. They said they couldn’t but didn’t give me a reason. My old phone was replaced due to water damage and I didn’t really have a chance to retrieve my authenticator. I’d like access to my account from other places.

Thanks.

I’d like to submit my ticket for review, #549412. It’s from April 17th. I don’t mind that more urgent tickets get handled first, but it’d be nice to know the ticket is still in the system. Thank you.

update on ticket 656560 please. its been over a week since it went into review.

thank you so much for all your help. im just glad that i can play again

Hello Gaile,

about a month ago I submitted a ticket (643093:World association) about my world association during the WvW tournament. The GMs answering this ticket assured me
that my association had changed from Underworld to Sea Farer’s Rest, since I had done much more things at Sea Farer’s Rest server, and I closed the ticket.

" GM Enigma (Guild Wars 2 Support)

May 30 11:17

Hello Dimitris,

Thank you for contacting the Guild Wars 2 Support Team about your World-versus-World Season 2 game world association.

We understand you are still able to see you are still associated with your previous server. We apologize for this inconvenience. However, we would like to clarify that as stated on the post you mentioned, the association is based on your participation through the tournament. In your case since you have done much in Seafarer’s Rest, you are associate with this server.

I’ll be glad to forward the information you’ve already provided, so the development team can investigate.

We appreciate your understanding. If you have any other questions, please let us know.

Regards,

GM Enigma
Guild Wars 2 Support Team"

On June 17th, 2014 after the update I received the wrong tournament reward for Underworld server, so I made a new ticket (685073:WvW reward not correct).

The GMs answering this new ticket refuse to acknowledge that according to the ticket (643093:World association) my world association had changed. They say that I got the correct reward because I was associated with Underworld.

Please provide me with the correct reward for first place, or if you cannot, refund me the 2400 gems I spent to transfer Servers, since I did it for a better reward.

Hi. Request 690016, two days passed and no still no answer… =(

ticket number 693870 still hasn’t been fully resolved. My account got hacked and the mobile indicator has aldready been removed. Also my password and email has been changed but my items and gold are still not returned.

Darth Nikki.2476:

ticket number 693870 still hasn’t been fully resolved. My account got hacked and the mobile indicator has aldready been removed. Also my password and email has been changed but my items and gold are still not returned.

I think a restoration/rollback is treated as a separate issue and not done automatically, because they will only do it once per account. So you have to ask them for a rollback, they don’t just do it when they restore access to your account. Try updating the ticket (faster than going to the back of the line with a new ticket) and asking about a rollback.

tolunart.2095:

Darth Nikki.2476:

ticket number 693870 still hasn’t been fully resolved. My account got hacked and the mobile indicator has aldready been removed. Also my password and email has been changed but my items and gold are still not returned.

I think a restoration/rollback is treated as a separate issue and not done automatically, because they will only do it once per account. So you have to ask them for a rollback, they don’t just do it when they restore access to your account. Try updating the ticket (faster than going to the back of the line with a new ticket) and asking about a rollback.

They said that the ticket has been escalated so I am thinking they investigating the hacking issue… they’ve removed the mobile indicator and reset my email in one ticket
so I am not really sure how this works. I am hesitant to make another ticket as they bave told me that a member of their team will be in touch with me. And also at the end of they’re email they keep asking if there is anything else that you’d like to have assistance with, I think they are asking that to minimize the number of tickets they receive and also to avoid multiple tickets.

That’s right, multiple tickets are bad.

Respond to “anything else?” by asking for a rollback of the account once everything else is settled.

tolunart.2095:

That’s right, multiple tickets are bad.

Respond to “anything else?” by asking for a rollback of the account once everything else is settled.

yeah that’s what i figured… i just hope they get back to me as soon as possible this all happened over the weekend when i finally decieded i wanted to come back after a long vacation from the game

have a guild member asking for help with his ticket #692210 he was suspended and submitted a ticket 3 days ago. his account is SilentJudge.2360

hi request 698308 its been months and no answer :\

Hi, I have a ticket (#685948) that has not had an update for six days. Please help!

Update: Just as a update, I had to submit two tickets, because I did not get any reply for the first ticket and then I could not change my password to access this forum. My password ticket was resolved, but not the one above, which is regarding my NCsoft account.

Hello, my account was suspended due to account issues. The actual cause is unknown to me but I suspect a hacker misused my account and it got flagged. I’ve also seen a few people with this issue similar to mine.

I sent in a ticket (06/20/2014) and received a following reply that another staff member will look into it. its been 4 days now (06/24/2014) and still no response to my ticket yet.

Now that I’ve seen some footage for Gates of Maguuma, I’ve been fiendin’ for some GW2!

Account Name Dantir.9430
Ticket: 693028

thanks in advance

Ticket number: 694170

Name: redacted for privacy

This is about the fact of changing my email, since my original email has been deleted, because of a deleted website.
I paid for the game, as I have proof of payment in the form of a receipt.

I would love for my issue to be resolved, I’ve been waiting a long time now.. I would hate for my game to not be playable when I’ve paid money for it.

Thanks in advance.

Gaile Gray.6029:

Update: 25 June 2014

643093 – You closed your ticket saying you no longer needed assistance. Please update the ticket or create a follow-up to discuss with the team.

I created follow-up, ticket (685073:WvW reward not correct)

Gaile Gray.6029:

Kanenas.4906:

Gaile Gray.6029:

Update: 25 June 2014

643093 – You closed your ticket saying you no longer needed assistance. Please update the ticket or create a follow-up to discuss with the team.

I created follow-up, ticket (685073:WvW reward not correct)

Please allow the team time to respond to that new ticket. If you need assistance, you may post here after the new ticket is at least 3 days old. Thanks.

Sorry for my bad English Gaile, I wanted to say that I created a follow-up ticket many days ago. On June 17. Please spare 5 minutes of your time to read it from start to finish.

Hello, ticket number #680084.

I’m just looking for an update about the status of my rollback. Ive been playing without my gear or anything for almost 2 weeks now, and I just want to know when the stuff I do will start to matter again.

Also, should I not be playing while you work to roll back my account? As in does it disrupt the process?

Thank you

Again regarding Ticket #694170 – Ownership verification questions sent on 21 June. Once answered, I’m sure an agent can help you.
———————-

My friend already sent those answers, but he is still not getting any response back.
It’s been almost a week now. He paid for the game so he is really not that happy as of now.

Ticket number 700315,

Just havent heard from anyone regarding this issue, having troubles linking my gw1 account with my gw2 account, there are several threads around the forum with the same issue, please let me know if I can provide any further information to assist in the inquiry!

Ticket #694170

I’ve been waiting for 8 days now, and we already got an email regarding us to rate the support. But we haven’t had any yet.
I was just wondering, does this always take so long?

My friend has sent out the questions long time ago

Hello, I received a message stating that my account would be roll backed to may first after being hacked. It has been a few days now and still no roll back and I really wanted to complete this event before it was over to get the Fervid Censer back piece. No point of completing this event if im going to get rolled back. Please help.

Ace.3207:

Hello, I received a message stating that my account would be roll backed to may first after being hacked. It has been a few days now and still no roll back and I really wanted to complete this event before it was over to get the Fervid Censer back piece. No point of completing this event if im going to get rolled back. Please help.

You need to include your ticket number for anyone to be able to help you.

My cousin asked support for help recovering his account, he provided all the necessary information to the support and it’s been 3 days and no answer

ticket number: 702756

You need to include your ticket number for anyone to be able to help you.[/quote]

ohh lol thanks for informing me buddy ….. ticket no.#596544

A friend of mine that recommended this game to me submitted his ticket about 3 or 4 days ago and still hasn’t been able to access his account. His ticket ID is 706720.

Thanks

Hello, I received a support rating email. I rated thumbs up and I’m wondering if this closed my ticket, as it has not been responded to.

Ticket: 706865
-account rollback

ticket: 706865

This is resolved thank you

Please take a look at my ticket: 700791
7 days since the ticket was submitted and still no response. Please any help would be appreciated.

Ticket number: 695254

It’s not urgent, and I’m not entirely sure I haven’t passed the deadline yet, but even a “You are not eligible” after 10 days would be appreciated.

Ticket number 709190 here.

On June 28th I did something nobody should do…I tried to buy from the Black Lion Trading Company before I had my first cup of coffee and was still critical groggy. I wanted to buy a Collection Expander, but ended up with a Bank Tab Expansion. If I was not maxed out, I would have settled for that, but, I am maxed out, so the Tab is useless for me.

I sent in a ticket asking if I could have a refund on my Gems so I can add 200 more gems to that total and buy my collection expander…I received a response that very day saying it, my ticket, was going to be sent to someone else for review and that is the last I have heard on this matter…the response was odd because it was sent to an email address that was once connected to the game, but due to my fright of hackers, is not any more. I updated the ticket asking how it was that they sent the response to that no longer valid email address.

Anyway, there is no hurry here, but I do not want to fall inbetween the cracks

Thanks very much.
Lisa.

Ticket number: 709656
Thank you

’m posting on behalf of my friend LutorKF.5462 at the request of the same.

I was playing with my brother and a friend farming dungeons throughout the weekend (most time in Arah), when my brother was pass in a gate and was disconnected, shortly after the same thing happend to me and to my friend.
Me, my brother and my friend were trying to reconnect to the game and we all received the same message from banishment for bot, this was so unfair because we did not using a bot.

The facts cited above occurred in 06/30/2014.

I researched in foruns and opened a ticket on the same day 06/30/2014, ticket 712464, the time passed and no answer.

After that I searched help on a ticket(457347) that was previously opened to ask for assistance when using the credit card, in that ticket they answer fast, so i have to try and yes i always buy gems with real money and don’t use bot.

Then:

Ticket 712464 open day 06/30/2014 unanswered.

For requesting help on a old ticket(457347) I automatically received a new email “Request received: 713560: Re: Request # 457347”.

Then I was asked in ticket 457347 to open a new ticket, and I opened the ticket 716302 where there was no answer.

What else should I do?

Me and my friend opened the tickets on the same day and his ticket has been resolved, he’s account was restored.

Everytime i reply in a ticket via e-mail is received a new ticket in my e-mail
Already have many opened tickets: 712464, 457347, 713560, 716302, 722613, 722859, 722956…

Att

LutorKF.5462

I submitted a ticket 3 days ago, and have not heard anything since. The ticket number is 712355. I submitted a ticket because I am having trouble getting into my GW1 account, and the link at the GW1 website is bad, so I sent it here. All info pertaining to the case was sent in an email through Submit a Ticket.

Help please and ticket number 721606 and 698308