Guild Wars 2

My account was hacked 3 days ago and all my gold and gems were taken as well as my items being sold or salvaged. The ticket number is 928960. I just want to know that it’s being looked at. A response would be nice too.

922988: Open since 09.27.14, no answer until now.

925216, open since 28. 9. 2014

913929 forgot to say that ticket is old 10 days i got my patient on max for last 6 months and still waiting for the miracle

Hi all,

I have an issue that, somehow, has translated into multiple tickets from my replying to the support team to ask for an update, when apparently they had already closed the tickets without the issues being resolved. I posted in the Bug forum with the entire scope of my issue before I knew about this thread, so for detailed information (complete with screenshots) about my issue and the continued frustration I’ve had trying to get it fixed, click here.

The tickets I have/had open are below:

• 565829: Privacy Concern – Display Name
• 670704: Re: [Guild Wars 2 Support] Re: Privacy Concern – Display Name
• 872650: Re: [Guild Wars 2 Support] Re: Re: [Guild Wars 2 Support] Re: Privacy Concern – Display Name
• 934967: Re: [Guild Wars 2 Support] Re: Re: [Guild Wars 2 Support] Re: Re: [Guild Wars 2 Support] Re: Privacy Concern – Display Name

A recap of the issues that have occurred since support changed my display name:

1. Display name still shows my real name periodically in the contacts and guild windows
2. Users continue to have difficulty sending me mail
3. Cannot receive gifted items from the gem store

Any help would be truly appreciated!

Hello,
After been a player since pre launch. more then 5.5k playing hours. Loads of gold wvw rank 1056 i basicly had it all i got banned one day, submitted a ticket and got 1 standard mail back :
the issue you’re reporting will require a bit of additional investigation.
I am escalating your ticket for further assistance. A member of the team will be in contact with you as soon as the issue has been fully reviewed.
Regards,
After a long wait for 2 days i got standard mail 2 :
The account you have contacted us about has been permanently closed because it was involved in the use of an illegal third-party program. I want you to know that we take great care when analyzing accounts prior to termination. We are both diligent and conservative in determining which accounts are using programs of this type, and we terminate an account only after we are certain that such use has occurred.
For additional information, please visit the following links for the Guild Wars 2 Rules of Conduct, User Agreement, and Conduct Breaches & Outcomes:
I don’t agree with this cause i would never ever use any illegal program not belonging to guildwars: I was in no need for gold or whatsoever why would i risk a nice account like that.
After 3 mails at my end, i finaly got a respond back standard answer number 3 :
The decision to terminate the account is final. The details that lead to the termination of the account were thoroughly reviewed by our team prior to taking action, and we maintain absolute confidence in our conclusion.
The account will remain permanently closed and will not be eligible for reactivation under any circumstances..
I mean how cold and superior can u be as a company not even willing to listen to any arguments that can be given. No explenation no details on what or how. I mean i have no personal interest on “gaining” more gold or whatever. Sad part is that day is just crafted eternity ready to sell.
And today i recieved a mail :
Hello,
We’d love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I’m satisfied
Bad, I’m unsatisfied
This survey e-mail is intended only to provide feedback on your customer support experience. A response here will not update your ticket.
If you still need assistance (or if you want to provide additional information about your ticket) please respond to the most recent ticket update, which has the subject line “[Guild Wars 2 Support] Re: Account blocked due to behavior ?.”
Here’s a reminder of what your ticket was about:
Are u kidding me ? how do u think i experienced the support ?
Ticket : Your request (920565:Account blocked due to behavior ?) has been updated.

This account never ever used any third party programs whatsoever ! All i ask to look deeper into it and u will see it never did something wrong. Please restore my account

Kind regards,

Posting for my main account. #932380

Hello.

If you could change my email address as I specified in ticket 925853 I would appreciate it.

EDIT: Nice, thanks for fast action guys.

Its very urgent, my support ticket is 936338, I would really appreciate it if you could look at it asap

Kiduh.4682:

Hello,
After been a player since pre launch. more then 5.5k playing hours. Loads of gold wvw rank 1056 i basicly had it all i got banned one day, submitted a ticket and got 1 standard mail back :
the issue you’re reporting will require a bit of additional investigation.
I am escalating your ticket for further assistance. A member of the team will be in contact with you as soon as the issue has been fully reviewed.
Regards,
After a long wait for 2 days i got standard mail 2 :
The account you have contacted us about has been permanently closed because it was involved in the use of an illegal third-party program. I want you to know that we take great care when analyzing accounts prior to termination. We are both diligent and conservative in determining which accounts are using programs of this type, and we terminate an account only after we are certain that such use has occurred.
For additional information, please visit the following links for the Guild Wars 2 Rules of Conduct, User Agreement, and Conduct Breaches & Outcomes:
I don’t agree with this cause i would never ever use any illegal program not belonging to guildwars: I was in no need for gold or whatsoever why would i risk a nice account like that.
After 3 mails at my end, i finaly got a respond back standard answer number 3 :
The decision to terminate the account is final. The details that lead to the termination of the account were thoroughly reviewed by our team prior to taking action, and we maintain absolute confidence in our conclusion.
The account will remain permanently closed and will not be eligible for reactivation under any circumstances..
I mean how cold and superior can u be as a company not even willing to listen to any arguments that can be given. No explenation no details on what or how. I mean i have no personal interest on “gaining” more gold or whatever. Sad part is that day is just crafted eternity ready to sell.
And today i recieved a mail :
Hello,
We’d love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I’m satisfied
Bad, I’m unsatisfied
This survey e-mail is intended only to provide feedback on your customer support experience. A response here will not update your ticket.
If you still need assistance (or if you want to provide additional information about your ticket) please respond to the most recent ticket update, which has the subject line “[Guild Wars 2 Support] Re: Account blocked due to behavior ?.”
Here’s a reminder of what your ticket was about:
Are u kidding me ? how do u think i experienced the support ?
Ticket : Your request (920565:Account blocked due to behavior ?) has been updated.

This account never ever used any third party programs whatsoever ! All i ask to look deeper into it and u will see it never did something wrong. Please restore my account

Kind regards,

same thing happen to ticket number 876771. got banned more than a month ago. and still looking for ways how to restore my account.

933781. Please contact me as soon as possible.

Waiting 6 days for a response for hacked account.

My old request is 931928. I still have concerns about the security of the old email that I used to submit ticket 931928, so l created a new ticket 933781 using a different email. Please let me known if you get my tickets or mails. It is possible all the replies to my email are being intercepted by the person that compromised my account

Ticket #935865

Thx

Ticket #934765
Pls and Thx, I’d really like to get back to my main after a pointless name change request.

Ticket #934249 got last reply 80 hours ago.

Ticket # 9374715 would like some loving as well. Thank you in advance

Urizen.5820:

Ticket # 9374715 would like some loving as well. Thank you in advance

I think ticket numbers got only 6 digits now, so you got 1 too much.
Might want to double check.

Friend of mine is struggling since last week Thursday to log in and logged support ticket on 3 October.
He tried to reset his password but get a message that his serial number is invalid.
Ticket number 939348 with account name Milamber.2640.
Look like he has been hacked as it shows that he logged in since he had problems without it being him logged in.

Wanze.8410:

Urizen.5820:

Ticket # 9374715 would like some loving as well. Thank you in advance

I think ticket numbers got only 6 digits now, so you got 1 too much.
Might want to double check.

It appears you are right!
The number is in fact: 934715

My bad insert awkward laugh

ticket: 938766 please asap

I dont know why i got banned, i have not done anything :/

I am posting for my boyfriend, ticket number 938833.

His account was suspended for “unacceptable behavior”, to which we have no idea why. This was over 72 hours ago, and he has gotten two generic emails as to escalation and further review, but no information has been given to why he was suspended or for how long.

922988 again, no response for 3 days now.
EDIT: resolved.

941145: I was told my ticket was escalated 3 days ago, but I haven’t heard anything since then.

Posting on behalf of my friend who submitted a ticket 3 days ago about his compromised email connected to his account. His ticketnumber is 943583.

942997 please follow up 4days already

946654 3days ago thank you

945561 3 days ago, still no reply

945338, 3 days from last update, no reply. This is my friend ticket.

946648 3days already

948486 3 days and no answer

#945493
Almost a whole week to review, wondering if they’re even looking at my ticket…

Hi,

My friend submitted two tickets on Wednesday concerning the security of his account. The reason for me posting this is that he is unable to post on the forums due to his key being used on a different account. He hasn’t played in well over a year and he came back to his account being blocked due to unacceptable behaviour, however, the last time he had logged in there were no such issues.

The two tickets that were submitted were put in four days ago, one addressed the blocked account and the other was about the security of the account as he cannot access the forums due to the account not having “access” to guildwars. He has played the game since beta and is hoping to get the problem resolved as he is very much looking forward to playing.

His account name is: banksy.6098

Request Numbers:

-947883

-947810

#947949: Old email is defunct, would like to change to a working email so that I can verify IP changes. Please and thank you.

Was submitted 3 days ago.

so my friend got hacked, and some guy still keeps playing on his acc even 3 days after contacting support 950640

951515 3days already ty

Ticket Number: 948634
Date Opened: 08/10/14

Possibility account has been hacked, my friend is concerned they are using her account. Please advise.

Thanks

Hi my ticket is over three days old ticket number 949805 my armor has gone missing and all the black lion trading post are gone I cant play the game till its fixed. please reveiw and fix thank you.

Posting for a friend ticket number:
949982

ticket 950179
please review it, im really desperate..
if you see my account/char details that would be insane im using bot / 3rd party program

951199
Has been 3 days

946641 posting for a friend

946521
Posting for my friend.

About ticket number 938871
I’m posting this by the name of my friend – this is what he said.

My account was blocked for six days and then terminated for using third- party programs. I tried to defend myself but i got only generic answers. I didn’t use any third-party programs, i haven’t installed any new software in a while and i am the only person playing with this account. So i am quite positive that i didn’t do anything wrong. I have been in the game for over 2 years and i never had any sort of issues i have never been involved in any warning/ account suspensions. I just want to add that i have over 16 000 achievement points, wvw rank 1440 and over 7000 hours across all characters. There is no reason to risk my account.
I will offer my full support in identifying the possible cause of this and hopefully help to prevent this from happening to other innocent players. I just plead for another review of my case and i am ready to cooperate.

I am posting on behalf of my brother, his ticket # is 951606.. His account email was changed by cs a few weeks ago and he got his account back. Then a few days ago cs changed his email again on him, and he still hasn’t heard back. His email wasn’t compromised, because it says who has logged in and what ip they are from. He put a new password on his account, that the hacker couldn’t have known. Thanks.

946648 how come it’s been solved? he haven’t got any message yet from you.

Hello
Posting for my friend due to lost access:

Ticket nr #949551

Michael, thank you so much for the bump for ticket 941145! It worked and I have my mini llama now!