Guild Wars 2

I recently came back to GW2 after a hiatus. I forgot my pass so I reset it. However, I can’t log into the game client, even after waiting for 2-3 hours.

Obviously I can log into the forums and account sitewise though. Is there some sort of account lock after incorrectly entering a password?

Just to check because it’s a common problem, are you using the same login as the forum, email and password. Many try to login with the display name, (hirei in your case).

Ah well I reset my password again and it started working haha. Maybe was entering it wrong.

I came back after not playing for a while. I had logged in just fine a month ago, but due to a hardware repair, decided to fully restore my laptop.

I reset my password, as still couldn’t login into the game client. I can log in on the website for my account just fine.

I did the account recovery with my original serial, main character, address, and last 4 of my payment method. I was sent another password reset. Now I still can’t log in game, and can still log in on my website account page. I haven’t received a reply back from support yet. What is the SLA / turnaround timeframe?

What can be done to make these recovery options work?!

I’ve had this same problem – multiple times, actually. I’ve reset my password at least 5 times in the past few months because of it. Each time I reset it, it worked for a while, but one day I would try to log in and I get the “invalid password/account name” error.

I just reset my password again today, but now it’s not working at all on the game. All I can do is log into the website. I’ll give it a few days, but this has been a really exhausting problem!

I am also having the same issue! I have reset my password and can not log into the game client. Obviously I can log in here, but not into the game. I came back after 4 months of no play… Unfortunately, this is disappointing.

Thought I would give it a few and try again… NOPE

Same issue.

So what do I need to do now?

complacentCatalyst.5162:

……..but this has been a really exhausting problem!

Exactly… and disappointing. We paid for the game… now we can’t play it?

For assistance with logging in, you can contact CS. Top of Page – Services/Support – Submit a Request.

Good luck.

Inculpatus cedo.9234:

For assistance with logging in, you can contact CS. Top of Page – Services/Support – Submit a Request.

Good luck.

I did a request… nothing back yet…

BUT I reset my pass one more time and waited about 5 mins…. Im in!!! There has got to be a glitch somewhere… (a very frustrating glitch!)

Thank you Inculpatus

I am having the excact same issue.

Just an update – still unable to log into the game.