Guild Wars 2

My guildy and I were donating golds for my friend’s server transfering fee which is 40 golds totaly. However, He is blocked due to the gm thinks he is involving in real world money trading. We have sent 3 letters and there were all denied without any details.here are the screenshots from arnet’s support team,they are just doing bullkitten without any reason.

the rest of screenshots

I am really doubting if the support team has ability to determine which is exploit. we are considering looking for attorney’s help if my friend’s last ticket is denied again

Only the account owner can have a dialog with Customer Support about his issue. Sending multiple tickets about the same issue would only slow down the process, and they will be closed as duplicates. Threatening legal action isn’t a good idea, and is against forum rules.

Inculpatus cedo.9234:

Only the account owner can have a dialog with Customer Support about his issue. Sending multiple tickets about the same issue would only slow down the process, and they will be closed as duplicates. Threatening legal action isn’t a good idea, and is against forum rules.

we are not sending multiple tickets. We start the other ticket because they closed the last without response. And i don not mind post screenshots that shows he agrees me to post these in forum(he is not good at english). But it would not help mcuh since its in chinese

Hi Kirito,

First of all a small remark bout the language. Arenanet can legally close down anyones access from the server whenever they want. They don’t have to give any reason to give donw an account. So at the moment you want something from support. There is an saying that you catch more flies with honey then with vinegar.

As I understand it right your friend has an issue with support that he disagrees with a decision to terminate his account. Both the language your friend is using and the fact he is making more then one ticket is not the way to get things done.

This is how these issues are handled.

a: file a support ticket. Best is to have an un-emotional formal approach and ask for the reasons and to reconsider the decission.
b: support answers you. It is ok to re-open a closed ticket if you have additional things to add.
c: if at a certain point support is not going to reply any more and you still disagree with the decission you can post here to ask an arenanet official to review the case. Please understand that this is not a right you have and your request to review it can be denied.
d: If the review isn’t made or the outcome is negative there is nothing you can do.

You have off course always the right to ask a laywer for opinions. Cause you are chinese and Arenanet is an American company it is important to find out wich laws are applicable. You are not allowed to use a service in the USA, by the owner of this service also in the USA. That means in this case American laws are the ones that count. So you need an USA laywer.

USA law can differ from state to state, but in this case you need a laywer in the state of Washington cause thats where Arenanet is located.

The importance here is that you paid for the game but you are not paying for the service. So basicly access to the service is a free service wich gives you limited rights compared to a paid service. Even with a paid service you will very unlikely find a judge that will decide to force Arenanet to give you access.

So the only thing that you might get done with a case is that you get a refund of the money paid for the game. This will depends highly of the age of the account and how long it has been played. Any account older then 2 months will very unlikely get any refund. Accounts not that age might get a portion of the purchase money back. Keep in mind that Arenanet has the full right to exclude you from their service, and therefor it is unlikely that any judge will force arenanet to pay the expenses of laywers and the trial itself. So you will very likely loose money.

Inculpatus cedo.9234:

Threatening legal action isn’t a good idea, and is against forum rules.

To follow on from this, once threatened with or legal action started, ALL responses to you for any reason will be from the Legal Department only.

Gaile Grey
https://forum-en.gw2archive.eu/forum/support/account/locked-out-of-account/first#post1420017

Gaile Gray.6028:

Please use care in tossing in threats of legal action. At the point someone does that, the team may be unable to assist you and you may be referred solely to our legal counsel… who cannot assist you with your …

Tomorrow, have your post in the tickets needing followup 3 days or older thread stickied at the top of the forum.

And for heavens sake, don’t threaten them with legal action unless you want it tied up forever with lawyers. Once you do that, it’s goodbye support and hello legal affairs.

Kirito.2153:

I am really doubting if the support team has ability to determine which is exploit. we are considering looking for attorney’s help if my friend’s last ticket is denied again

If you really do get an attorney, I hope you have a a lot of time to waste, and money to burn. NCsoft and ArenaNet are very well protected legally. In the EULA and the TOS you did agree to in order to play the game basically says they can terminate your account with whatever reason they see fit, and you are agreeing and saying that they can.

According to the first attachment, you were given the reason for the account being closed. The account was found to be violation of the users agreement. The account was found to have been involved with selling in-game items for cash, either actually selling the items or gathering the items for another to sell.

Since this action is against the users agreement, the account was closed. It had nothing to do with the donation.

Ashlar.2519:

According to the first attachment, you were given the reason for the account being closed. The account was found to be violation of the users agreement. The account was found to have been involved with selling in-game items for cash, either actually selling the items or gathering the items for another to sell.

Since this action is against the users agreement, the account was closed. It had nothing to do with the donation.

nice reply. so if i hate some1, i can just sent him 10golds then that guy would be blocked forever! nice trading.
Or you are a lonely person who does not have any friend would like to help you out?

Kirito.2153:

Ashlar.2519:

According to the first attachment, you were given the reason for the account being closed. The account was found to be violation of the users agreement. The account was found to have been involved with selling in-game items for cash, either actually selling the items or gathering the items for another to sell.

Since this action is against the users agreement, the account was closed. It had nothing to do with the donation.

nice reply. so if i hate some1, i can just sent him 10golds then that guy would be blocked forever! nice trading.
Or you are a lonely person who does not have any friend would like to help you out?

My friend and I sent money to each other sometimes, when we would be in need and nothing like this has ever happened to us. I even hear of people sending each other the 200 golds to get Golden title without having consequences of this kind, so, to my eyes this means that your friend has actually done something more than just receiving money from you two.

Kirito.2153:

Ashlar.2519:

According to the first attachment, you were given the reason for the account being closed. The account was found to be violation of the users agreement. The account was found to have been involved with selling in-game items for cash, either actually selling the items or gathering the items for another to sell.

Since this action is against the users agreement, the account was closed. It had nothing to do with the donation.

nice reply. so if i hate some1, i can just sent him 10golds then that guy would be blocked forever! nice trading.
Or you are a lonely person who does not have any friend would like to help you out?

That’s the opposite of what he actually said, dude. It’s NOT the donation. It’s the real-life item reselling.

mercury ranique.2170:

You have off course always the right to ask a laywer for opinions. Cause you are chinese and Arenanet is an American company it is important to find out wich laws are applicable. You are not allowed to use a service in the USA, by the owner of this service also in the USA. That means in this case American laws are the ones that count. So you need an USA laywer.

Actualy bouth Chinese law and USA law apply in this circumstance becose the service is also provided in china Chinese law apply’s and the company is in the USA so basic us law also applys.

Aside of that very well written reply and i agree with the points you made i just placed this here since it is important if he is planning to take leagal action

p.s. never a smart idea sending gold to eachother.

Kirito, since you mentioned the idea of contacting your attorney (which i think is an empty threat), any reliable attorney is likely going to tell you to stop posting here since that could jeopordize any potential lawsuit. I think a lawsuit over a video game account is waste of legal time and not worth the price, but if you are indeed serious about the idea, I suggest stop posting in the forums and instead contact your attorney. If you weren’t serious, please don’t make such threats.