Guild Wars 2

Upon opening BLCs, account-bound items’ dublicates (i.e., items that your account already received) are being replaced with a free key.

Well, that’s how it’s supposed to be. Unfortunately, lately I have repeatedly run into a bug where — if you open several chests at once (let’s say 25) — only the first duplicate gets replaced. If you get the item again during the same opening session, it won’t get replaced.

I contacted support, and the first time this happened they sent me a key to compensate the loss. However, this time they refuse (even though they could check my character’s inventory and verify my claim was correct).

Please fix this bug ASAP, in the meantime I won’t open any more chests nor buy any keys from the Store.

You should update your ticket, and ask for a Supervisor if needed. If the mechanic is not working as intended, the Team should assist you.

(I thought it was supposed to be two keys per duplicate item.)

Edit: Yes, per the Wiki: If the chest would have granted you an account-bound upgrade you already posess you will be granted two Black Lion Keys instead; as well as being prompted with the red message ’Duplicate, account-bound unlock detected. Item has been replaced with free keys.

Source:
https://www.reddit.com/r/Guildwars2/comments/5ak0bp/halloween_blc_chest_discussion/d9h5a6f/

Good luck.

I had this earlier today, with 3 instances of the item that teleports to the high-up area in the new map. The second item got replaced immediately, but the third didn’t. After another couple of chests (none of which contained the item), the third item went and I got the keys. So it looks like if you carry on opening chests, it may catch up with the duplicate and sort it out eventually.

Hello,
I see what you are talking about, I used 25 keys and I received several identical items but all were replaced by keys. What are the objects involved?

Stitch.1794:

I had this earlier today, with 3 instances of the item that teleports to the high-up area in the new map. The second item got replaced immediately, but the third didn’t.

Exactly!

For me, the first item involved was the Grasping Phantom Glider (for which I received a key from support when I reported it). The last item was, like in your case, the Bitterfrost Vantage Point (which so far they refuse to replace).

Edit: I just checked into my Support Account I found this reply:

Hey there ****,

When it comes to the Seasonal Black Lion chests, keys are not received for every duplicate in the chests. That rule only applies to wardrobe items, so if you had received a duplicate outfit you would get the keys, but things like the Bitterfrost Vantage point, mail carriers, etc. Don’t receive keys for duplicates. If you have any other questions, please feel free to let us know.

Regards,

GM ****
Guild Wars 2 Support Team
http://help.guildwars2.com/

I updated the ticket again. If this doesn’t get resolved, I will ask for a Supervisor to look into it (thanks for that advice).

Indeed, it is if the CS Team has indicated that only certain duplicates receive keys.

Inculpatus cedo.9234:

Indeed, it is if the CS Team has indicated that only certain duplicates receive keys.

Like I (and Stitch) mentioned earlier, the first duplicate of the item did receive a replacement key immediately upon opening (only the second, the follow-up, didn’t), so that should prove that this item falls into the category of account-bound items that receive a replacement.

Then, you will have to hash it out with the CS Team. Nothing forum-users can do; only the CS Team has the power to award missing keys.

Do be aware – The Wiki information was posted off a comment from a Dev that only talked about Glider unlocks, and the tool-tip isn’t specific about which or what kind of ‘account-bound unlocks’ the replacement keys refer to.

Perhaps, the ‘bug’ is awarding the first key (for non-Wardrobe Unlock items), since Wardrobe Unlocks are supposed to award 2 keys.

Good luck.

Just to let you guys know that the bug is known to the devs, but there is no estimated time on which it will be fixed.

Ashantara.8731:

Just to let you guys know that the bug is known to the devs, but there is no estimated time on which it will be fixed.

Did you learn that from another post (here? reddit? elsewhere?) or from a support ticket? (So when someone brings it up in /map, I can reference a semi-source.) Thanks.

I’ve never read anything about account-bound items, only wardrobe unlock.. Vantage point item is not a wardrobe unlock. Source for this info?

You shouldn’t get another key for duplicates of it. It’d be like getting another key instead of a permanent contract or node. Gliders = 2 BLK Other wardrobe =1 BLK.

Illconceived Was Na.9781:

Did you learn that from another post (here? reddit? elsewhere?) or from a support ticket?

Directly from support.

Quote: “The issue is already known, but there is no current estimate as to when the issue will be resolved. Just contact us if the issue occurs again, […]”

Chuck.8196:

I’ve never read anything about account-bound items

Trust me, it is the case with all items that you can’t use twice, salvage or sell, proven by the fact that they correctly get replaced upon opening the first duplicate.

Hello Sarah,

very sorry that I didn’t see your response earlier, eek!

There were several tickets as this happened repeatedly (again just last night), but I’ll give you the one this thread was about: #2445613

Happy holidays,
Ashantara

Just a quick update to let you know that the bug still hasn’t been fixed.

I wouldn’t expect a hotfix for this kind of bug. When the fix comes, it will be included in patch, no doubt.

Inculpatus cedo.9234:

I wouldn’t expect a hotfix for this kind of bug. When the fix comes, it will be included in patch, no doubt.

I know, and I hope that patch will come soon. There are currently so many bugs that need to be addressed. I hope it will be an extensive patch.

I’m sure there will be just as many bugs fixed as with every patch. Some noted in the patch notes, and many more just fixed without documentation. As usual.

Whether this particular patch merits front-of-the-queue status, or if the QA Team has found the solution to the issue, remains to be seen.

This bug still persists. It hasn’t been fixed yet and probably never will.

The only “solution” is to open even more chests until the item drops again. I guess that’s why they haven’t fixed it, so that people would keep buying keys.

And the CS Team promptly replaces the duplicates with keys. So, opening more chests isn’t the “solution”.

Ashantara.8731:

This bug still persists. It hasn’t been fixed yet

Yup. Some bugs take longer to resolve than others, some are lower priority.

Ashantara.8731:

and probably never will.

Probably it will be. The last few quotes on the topic suggest that the devs think they are close to a resolution.

Ashantara.8731:

The only “solution” is to open even more chests until the item drops again.

On the contrary, as Inculpatus cedo said above, if you submit a support ticket for a duplicate, the Support team will make the substitution for you.

Ashantara.8731:

I guess that’s why they haven’t fixed it, so that people would keep buying keys.

Nope. It’s a bug; they haven’t fixed it because they don’t have a solution for it, which is why Support is making it easy to get replacement keys.

One thing I’ve found useful in preventing this happening, in cases where the account bound thing is an actual item rather than a wardrobe unlock (e.g. the teleport items for Bitterfrost Frontier and Lake Doric) is to make sure I have the item in my inventory before I open any chests. That seems to consitently work, whereas if I leave the item in my bank, sometimes I get a duplicate instead of keys.

Bumping this thread because the bug has still not been fixed.

This happened to me again this patch with the Sworn Zhaishen Helm Skin item. I had the first one in my bank (not my inventory) when I opened a few more chests. A second SZHS dropped and was not replaced by BL chest keys. I submitted a ticket about it two days ago and have not received a reply.

When this happened to me back with the Noran’s Safe Room Pass item, I saved the duplicates and made sure they were in my inventory when I opened more chests. That time, when a fourth NSRP dropped, it refunded keys for each duplicate in my inventory, so four keys total. I have not tried this with the new SZHS as my support ticket is still pending.

That workaround (opening more chests until have it replaced properly) always works.

Which is why I have stated before that I am starting to believe that they leave the bug in intentionally for people to “feel motivated” to open more chests.

Greyling.4768:

This happened to me again this patch with the Sworn Zhaishen Helm Skin item. I had the first one in my bank (not my inventory) when I opened a few more chests. A second SZHS dropped and was not replaced by BL chest keys. I submitted a ticket about it two days ago and have not received a reply.

When this happened to me back with the Noran’s Safe Room Pass item, I saved the duplicates and made sure they were in my inventory when I opened more chests. That time, when a fourth NSRP dropped, it refunded keys for each duplicate in my inventory, so four keys total. I have not tried this with the new SZHS as my support ticket is still pending.

That seems confusing. One is awarded 2 Black Lion Chest Keys for each duplicate, so if you had 4 Noran’s Safe Room Passes in your inventory, that would be (1 original and) 3 duplicates, and you, then, should have been awarded 6 BLC Keys. Thus, I’m not sure that’s a fail-safe work-around.

I use the ‘close-the-Black-Lion-Chest-window-between-each-used-Key’ method, found here on the forums, myself. I’ve not had an issue since I started using this method.

Regardless, it’s still something that still needs work. Fortunately, the CS Team is great about replacing missing duplicate Keys.

Inculpatus cedo.9234:

I use the ‘close-the-Black-Lion-Chest-window-between-each-used-Key’ method, found here on the forums, myself. I’ve not had an issue since I started using this method.

Yes, that is the safest workaround, but also the most time-intensive (especially when you are about to open 25+ chests).

Meh, it adds 25, maybe 30, seconds total (on 25 keys)? A lot less time-intensive than creating a Support Ticket. /shrug

Inculpatus cedo.9234:

Meh, it adds 25, maybe 30, seconds total (on 25 keys)? A lot less time-intensive than creating a Support Ticket. /shrug

Okay, that is true, so can’t argue with that.

I am just not a big fan of the game’s UI, as clicking anything (especially a small X) often results in no response/a misclick. It tends to aggravate me a little.

Hmm…I don’t seem to have that issue: no response/misclick. Perhaps, there are some options in your mouse software you could investigate.

Good luck.

Inculpatus cedo.9234:

Hmm…I don’t seem to have that issue: no response/misclick. Perhaps, there are some options in your mouse software you could investigate.

This has nothing to do with mouse software, I am simply a fast-clicker and the game does not support this type of handling (as the buttons are small regardless of text size).

I guess your only option would be to slow down a bit when opening Black Lion Chests. Savor the experience! =)

Good luck.

I had the same problem with Noran’s Safe Room Pass…

Now I have four of them in my bank. I’ve send a few tickets over the ingame ticket system, though nothing changed.

To contact the CS Team, you must use the web-form accessed via the ‘Support’ link above/below, and ‘Submit a Ticket’ for assistance.

Using the in-game Bug Report tool will garner no response, as indicated on the Bug Report window.

Good luck.

Nokomis.5076:

I had the same problem with Noran’s Safe Room Pass…

Now I have four of them in my bank. I’ve send a few tickets over the ingame ticket system, though nothing changed.

Noran’s Safe Room Pass is not an item which falls into this category, as it always provides you with an extra key to Noran’s Chest, hence is supposed to be able to drop multiple times.

Nokomis.5076:

I had the same problem with Noran’s Safe Room Pass…

Now I have four of them in my bank. I’ve send a few tickets over the ingame ticket system, though nothing changed.

You can contact the CS Team for replacement Keys for Noran’s Safe Room Pass. It is an account-wide item and will be replaced. The CS Team sent me keys when I contacted them about receiving a second Pass.

Good luck.

Ashantara.8731:

Nokomis.5076:

I had the same problem with Noran’s Safe Room Pass…

Now I have four of them in my bank. I’ve send a few tickets over the ingame ticket system, though nothing changed.

Noran’s Safe Room Pass is not an item which falls into this category, as it always provides you with an extra key to Noran’s Chest, hence is supposed to be able to drop multiple times.

Yes it is. When I had it drop as a duplicate, it got automatically replaced by 2 black lion keys. It was just the pass that was replaced, though, the key to Noran’s chest remained.

Stitch.1794:

Yes it is. When I had it drop as a duplicate, it got automatically replaced by 2 black lion keys. It was just the pass that was replaced, though, the key to Noran’s chest remained.

Interesting. Well, since you do receive the key to the room anyway, it really doesn’t matter when the scroll accidentally comes along with it.

But I am asking myself: Why would the game replace the scroll with BLC keys while still delivering you the key to Noran’s secret room?

It doesn’t give the key until opened. It’s a bundle that includes the Pass and the Key.

Inculpatus cedo.9234:

It doesn’t give the key until opened. It’s a bundle that includes the Pass and the Key.

That’s how I remembered it too, thank you. Hence my previous argument was correct: this bundle does not qualify for “dublicate items”.

Ashantara.8731:

Inculpatus cedo.9234:

It doesn’t give the key until opened. It’s a bundle that includes the Pass and the Key.

That’s how I remembered it too, thank you. Hence my previous argument was correct: this bundle does not qualify for “dublicate items”.

The reason it qualifies is because as a duplicate both items have no value. The pass is worthless as a duplicate, and Noran gives his keys away the for free.

Not correct, or the CS Team would not find it qualified to send out replacement duplicate Black Lion Chest keys.

I’m not sure why you’d argue about it; the CS Team will send BLC Keys for duplicate Noran’s Pass bundles. That’s a fact.

Inculpatus cedo.9234:

Not correct, or the CS Team would not find it qualified to send out replacement duplicate Black Lion Chest keys.

I’m not sure why you’d argue about it; the CS Team will send BLC Keys for duplicate Noran’s Pass bundles. That’s a fact.

Not for me. (German) support just told me, that, because Norans Pass was a seasonal item, they will not reimburse me any keys at all because the seasonal item is now the Zaishen War Paint Kit.

I don’t know what this should have to do with my ticket (#6410348 btw if any other supporter want to take a look at it). Can’t understand why they argue with someone and make him disappointed, whos paying money at them every month (yes, I do like to open black lion chests)

Nokomis.5076:

Inculpatus cedo.9234:

Not correct, or the CS Team would not find it qualified to send out replacement duplicate Black Lion Chest keys.

I’m not sure why you’d argue about it; the CS Team will send BLC Keys for duplicate Noran’s Pass bundles. That’s a fact.

Not for me. (German) support just told me, that, because Norans Pass was a seasonal item, they will not reimburse me any keys at all because the seasonal item is now the Zaishen War Paint Kit.

I don’t know what this should have to do with my ticket (#6410348 btw if any other supporter want to take a look at it). Can’t understand why they argue with someone and make him disappointed, whos paying money at them every month (yes, I do like to open black lion chests)

That’s not right – the seasonal item equivalent to the Zaishen paint kits back when Noran’s Pass was available was 2 heavy crafting bags.

Nokomis.5076:

Inculpatus cedo.9234:

Not correct, or the CS Team would not find it qualified to send out replacement duplicate Black Lion Chest keys.

I’m not sure why you’d argue about it; the CS Team will send BLC Keys for duplicate Noran’s Pass bundles. That’s a fact.

Not for me. (German) support just told me, that, because Norans Pass was a seasonal item, they will not reimburse me any keys at all because the seasonal item is now the Zaishen War Paint Kit.

I don’t know what this should have to do with my ticket (#6410348 btw if any other supporter want to take a look at it). Can’t understand why they argue with someone and make him disappointed, whos paying money at them every month (yes, I do like to open black lion chests)

You might consider opening an English Support Team ticket. The CS Team definitely reimbursed me for duplicate Noran’s Pass bundles.

How do I do that? Do I only have to change the language once I’m logged in at help.guildwars2.com?

I’m not sure; I’ve never opened a ticket in another language. Sorry. (I suggest not logging in, but using the ‘anonymous’ ticket option. [I never log in to submit tickets.])

But, here’s the link: https://help.guildwars2.com/hc/en-us/requests/new

Good luck.

English support helped me within 1! day! Great guys I got my BLC keys.

I’m glad it worked out for you. You might consider sending a copy of the correspondence to the German CS Team, so they are more up-to-date on this issue.

Nokomis.5076:

Inculpatus cedo.9234:

Not correct, or the CS Team would not find it qualified to send out replacement duplicate Black Lion Chest keys.

I’m not sure why you’d argue about it; the CS Team will send BLC Keys for duplicate Noran’s Pass bundles. That’s a fact.

Not for me. (German) support just told me, that, because Norans Pass was a seasonal item, they will not reimburse me any keys at all because the seasonal item is now the Zaishen War Paint Kit.

I don’t know what this should have to do with my ticket (#6410348 btw if any other supporter want to take a look at it). Can’t understand why they argue with someone and make him disappointed, whos paying money at them every month (yes, I do like to open black lion chests)

Forget German support, it wasn’t very good during GW1 times compared to English support, and I am sure this hasn’t changed. The English (i.e., American) support team is the best, and since you seem to manage well to express yourself properly in English, I suggest you try their support from now on.