Can't Log In With Old Guild Wars 2 account
Have them check spam folder and make sure it is the right e-mail address.
The have replied once almost 24 hour ago and they claimed that the account was from a beta key. Then he sent them a photo with hard copy of the cd key , and they haven’t replied since and it’s been more than 24 hours.
Can take up to 3 days. After 3 days inquire again here, there is a special thread for it.
Let’s hope they will answer soon . Than you for your time and trouble.