Guild Wars 2

Pretty much every time I go to submit a ticket for something, I go to the support website where it asks me to log in or submit a ticket anonymously. If I choose to log in it takes me to my account page. If I click on support again to go submit a ticket it takes me back to the first screen and asks me to log in.

On another note, if I log in on the forums page and then go to the support page it tells me that arenanet has an invalid security certificate and I cannot go around it.

Does anyone else experience this? My only options are to submit a ticket anonymously which takes way longer to get a response.

I can’t really comment on your log-in troubles because I don’t have that issue. But perhaps someone else will be able to help you there. But submitting a ticket anonymously doesn’t take much longer to get a response than submitting one while being logged in. Or at least it hasn’t made a difference in my experience. Just make sure you give as much information as possible.

It makes no difference whether you are logged in when submitting a ticket, or not. In fact, being able to log-in is a recent addition.

The certificate ‘bug’ only affects some of the forum-users. You can use the ‘Support’ link on any other guildwars2.com site page to bypass said ‘bug’. (Something amiss with the redirect.)

Good luck.

I don’t bother logging in. Instead, I start here:
https://help.guildwars2.com/anonymous_requests/new