Client Crash

Client Crash

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Posted by: Rud Rumthin.4318

Rud Rumthin.4318

Same problem for me, even after the patch. I can login to character select, but after I double click a char, the game stays on map load screen until I eventually timeout.

Client Crash

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Posted by: thewifey.6159

thewifey.6159

Mine is worse after the second patch. Gave up for the day. Was looking forward to a good old boss run too…

Client Crash

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Posted by: SirBee.6042

SirBee.6042

Also running into the same issue, tried a re-install of the game but to no avail

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Posted by: SirBee.6042

SirBee.6042

Managed to grab a screen shot from a video capture

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Posted by: Rud Rumthin.4318

Rud Rumthin.4318

Just adding a little more information to my crashing problems. I’m still not able to load into the game. I can get to the character select screen with no issues, but one of two things happens from there. I either instantly crash back to login after double clicking a char, or I get stuck on a map loading screen until I time out and then crash back to login.

All my characters map completion percentages are incorrectly displayed on character select as well. They all show 0% when none of my characters actually have 0% map completion.

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Posted by: Harddrive.2738

Harddrive.2738

Same, completely unplayable and I checked on 2 different computers and 2 different accounts.

Gets to character select, if you click play to quickly it instant crashes, if you give it 30 second it will just time out and crash.

I even repaired archives just to make sure.

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Posted by: SirBee.6042

SirBee.6042

Friend in my city is having the same issue, I think it might be a location issue? Anyone else from SW Ontario?

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Posted by: Harddrive.2738

Harddrive.2738

That patch that just dropped did absolutely nothing.

I’m from GTA, so maybe it screwing with everyone in a certain area?

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Posted by: SirBee.6042

SirBee.6042

AHA!

This might be related then, I’m seeing the same thing in the Reddit Forum for people in Southern Ontario- Will add this to my ticket.

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Posted by: nyrexx.6980

nyrexx.6980

London On here, same issue … editing in Start.ca as ISP as well

(edited by nyrexx.6980)

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Posted by: Meri Kasam.1456

Meri Kasam.1456

I am from Toronto and I am having the same issue. this is very frustrating…. did a complete uninstall and re-install, reset my IP and router… nothing…

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Posted by: SirBee.6042

SirBee.6042

I’m with Start.ca as an ISP- anyone else?

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Posted by: star.5296

star.5296

im in london ontario too! & with start.ca

just to add incase it helps? it was around 11:30 yesterday where i got kicked off and wasnt able to log back in at all. i cant log into gw1 either. o:

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Posted by: Meri Kasam.1456

Meri Kasam.1456

i am with start as well

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Posted by: Meri Kasam.1456

Meri Kasam.1456

maybe its worth a shot to post at: http://www.dslreports.com/forum/start see if they can help troubleshoot as well

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Posted by: SirBee.6042

SirBee.6042

Once I get home- I will phone their tech support

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Posted by: Rud Rumthin.4318

Rud Rumthin.4318

I’m in the gta with start as well.

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Posted by: PKanadian.9814

PKanadian.9814

Ottawa, Start.ca. Same issue

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Posted by: Neirin.3507

Neirin.3507

Barrie, start.ca. I’m on hold waiting for tech support now. I think it’s fair to say there’s a network issue between start and ncsoft. I’ll let start know and hopefully they can reach out and find the problem between the two.

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Posted by: SirBee.6042

SirBee.6042

Just got home, I’ll let you handle the call, keep us posted

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Posted by: Neirin.3507

Neirin.3507

I’m talking to them now. They already know about it, it was reported a bit earlier. They’re working in the problem, but he’s taking down all my details (when it started, what I’ve tried, logs from my modem, etc.) to help them track it down. I’ll find out if they want info from anyone else.

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Posted by: Neirin.3507

Neirin.3507

Ok, I’ve finished my call. He got a pile of pings, a modem error log and the gw2 -diag log file from me to help trace the issue. He also has this thread and the reddit patch bug thread, so they’ll be able to keep up with anything else we post here. He’s also watching dslreports in case anyone starts a thread there. (I have to say, stuff like this is why I love start – I used to be with Bell and they’d never watch a forum thread for updates!)

Their network folks were already working hard on this one when I called, so hopefully it turns out to be a quick and easy fix.

Coincidentally, he mentioned that WoW players just had a similar issue last week. I guess it’s only fair to hit both communities! :P

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Posted by: SirBee.6042

SirBee.6042

Good to hear, this is why I love Start as well. hopefully this gets resolved soon.

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Posted by: Neirin.3507

Neirin.3507

The 24-hour service is pretty awesome, too. It’s almost 11pm and he called back to ask me to do a test, while their net techs are actively fiddling in the back. I don’t miss the Bell days of waiting until 9am to call in, just to end up in an hour-long queue of everyone who was waiting overnight. The fact they have people working in the middle of the night really improves the odds of it being fixed soon.

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Posted by: Hairgel.7528

Hairgel.7528

Was finally able to get past character select just now. Big thank you to Neirin and SirBee and everyone else that helped with this issue!

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Posted by: star.5296

star.5296

I’m in game too :>! thanks you guys <3!

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Posted by: Neirin.3507

Neirin.3507

Yep, looks like we’re all up and running! \o/ It was still down when I left for work, but working great now. Start called me to make sure their fix worked, so they know we’re good. Of course, if anyone still has an issue, give them a call and let them know!

Nigel at start, if you poke your head in here to see how we’re doing, thanks so much! You’re rockstar tech support. <3

(edited by Neirin.3507)

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Posted by: ivan.5029

ivan.5029

Hi,

I got the ‘network connection lost’ error if I try to load a map from the charcter selection Screen.

The Map Load Info gives me for MapLoadState STATE_SERVER_WAIT.

After a short amount of time (ca. 20-30 secs) without any load progress the error occurs and I am on the login screen.

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Posted by: Aleet.4096

Aleet.4096

Add me to the list. Crashed in the middle of ranked pvp. Says no internet connection yet I’m on here typing this out. I Came back after 2 years. I left out of frustration. I had hoped Anet got their kitten together, doesn’t look like it.

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Posted by: Sneakr.3679

Sneakr.3679

I’m trying to make a new character in divinities reach and at lvl 10 I’ve crashed about 10 times in the last couple hours. I keep losing progress on events and stories and even getting rolled back. It’s saying I’ve lost connection to server – but my internet is fine. PLEASE HELP!

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Posted by: Paprikaya.3260

Paprikaya.3260

Add me to the list of people who gets a network error, but here’s the catch: I own and play on two accounts, and only one of them (my main) is throwing the network error. Both accounts are, needless to say, played on the same machine.

Furthermore, I am capable of logging in, and play my account using my husbands PC without issues. Both our machines are using the same hardware, setup and modem.