(edited by Dimos Avergis.1864)
Crash when Pressing O ingame
I’ve the same problem. It must be the new offers in the Gem Shop that was caused the issue. The old offers was worked fine before. The game crashed every time as i opened the trading post window with the CoherentUI.dll* error message.
*as i remember so far.
1hour later I’m now not crashing anymore, but the Gemstore wont load at all now (infinity loading circle)
I just tried and it didn’t happen, which means it’s not something obvious, that would be too easy. Can you and anyone you talk to please put notes into the crash pop up? All of the information you can give is useful.
I’ll follow up on the crash tomorrow morning. The ‘only sometimes’ crashes are the worst but we take all of them seriously.
I can easily reproduce this crash here, also sent in crash reports with a “gemstore” comment in the detail window.
Memory at address 00000000`032e0000 could not be written
The TP runs like a website and like a website, is mostly fine, except when it’s not. There are several things outside of ANet’s control that can interfere with its operation. Certain anti-malware programs, windows 10, and your default browser (and/or its plugins) are sometimes an issue (not to mention actual malware).
(Sometimes, it’s stuff which theoretically should be their responsibility, like too many people using the store at once.)
If you aren’t confident in your technical troubleshooting, create a support ticket and work with ANet’s customer service; they are often really helpful with stuff like this.
https://help.guildwars2.com/anonymous_requests/new
If you are interested in troubleshooting, the “Account & Technical Support” forum has some stickies that cover common issues.
I just tried and it didn’t happen, which means it’s not something obvious, that would be too easy. Can you and anyone you talk to please put notes into the crash pop up? All of the information you can give is useful.
I’ll follow up on the crash tomorrow morning. The ‘only sometimes’ crashes are the worst but we take all of them seriously.
I think it only happens when you have language set to German, crash happens to me every time
Game stops crashing when I set language to english
(edited by Malediktus.3740)
It also only happens in the gemstore. When talking to a trading post NPC opening the trading post directly it doesn’t happen. Switching to English does work indeed.
—> Error Logs <—
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Content is referencing a propID that doesn’t exist propId=‘1973325874327486522’
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×0f8c78
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Coherent Error: Could not create shared memory with mode 1 key flags 1 error Das Handle ist ungltig.
Coherent Error: Could not map shared memory with access 1 error Das Handle ist ungltig.
All we wanted was a GvG.
I think it only happens when you have language set to German, crash happens to me every time
Game stops crashing when I set language to english
Confirmed not crashing after setting text language to english from german.
Same happened to me, i asked in wvw and the whole zerk (50+) had the problem. Tp from vendor works but o doesnt.
Also using german text. Have send a PM to you (Ester Sauter) with more detailed informantions
Confirmed too, when choosing English text language TP works fine, as soon as I switched to german the gemstore caused a crash (even when interacting with NPC)
I hope it gets hotfixed soon. I pressed “O” 4 times accidently so far and had game crash. Now even have dishonour in pvp because of it.
Just reproed this with German text, you guys are awesome and tons of help! That narrowed everything down dramatically.
Did anyone get this crash who has never switched their account to German?
Looks like you fixed the bug, it is no longer crashing
Looks like you fixed the bug, it is no longer crashing
Nope, they didn’t.
Just tested it (using the 64-Bit client, german text, english audio) and it crashed on multiple accounts.
Error-Log is pretty similar to what Entenkommando posted:
- Error Logs <—*
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Map load hang on STATE_MODELS_STREAM detected: MapId: 50, Position: (19035.154297, 6409.295898, -1037.774170), Completion: 0.000000
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Coherent Error: Could not create shared memory with mode 1 key flags 1 error Das Handle ist ungltig.
Coherent Error: Could not map shared memory with access 1 error Das Handle ist ungltig.
and CoherentUI seems to be involved:
- Crash <—*
Exception: c0000005
Memory at address 00000000`00000000 could not be read
App: Gw2-64.exe
Pid: 1828
Cmdline: -bmp -maploadinfo
BaseAddr: 00007FF717570000
ProgramId: 101
Build: 65462
Module: CoherentUI64.dll
When: 2016-08-22T14:31:11Z 2016-08-22T16:31:11+02:00
Uptime: 0 days 0:04:59
Flags: 0
(edited by Tiscan.8345)
Well it stopped crashing for me and I still have my language set to German. So they must have changed something, because earlier today (like 1 hour before I said it stopped crashing) it was still crashing the game.
Well it stopped crashing for me and I still have my language set to German. So they must have changed something, because earlier today (like 1 hour before I said it stopped crashing) it was still crashing the game.
Yes, working here too now.
Im kinda angry though since i didnt get a single chance to buy brahams shield skin because of the bug and its not listed anymore…
Well it stopped crashing for me and I still have my language set to German. So they must have changed something, because earlier today (like 1 hour before I said it stopped crashing) it was still crashing the game.
Yes, working here too now.
Im kinda angry though since i didnt get a single chance to buy brahams shield skin because of the bug and its not listed anymore…
I would explain the situation to the customer support. It is unlikely that they cannot help you with it