Crash when Pressing O ingame

Crash when Pressing O ingame

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Posted by: Dimos Avergis.1864

Dimos Avergis.1864

Since today I’m always crashing (gw2-64bit.exe has crashed) whenever I open the Gemstore/TP per Key O

Didn’t changed anything on my PC since yesterday (where it worked) so I assume somehow the Gemstore is bugged for me and it wants to open a Item/Gemstore sale which isn’t there or so.

Can reproduce every time, 5 times in a row now.

EDIT Asked a few ppl in mapchat. Alot (not all) are also crashing also when they try to open the TP/Gemstore. so GG, wp

(edited by Dimos Avergis.1864)

Crash when Pressing O ingame

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Posted by: MordekaiZeyo.7318

MordekaiZeyo.7318

I’ve the same problem. It must be the new offers in the Gem Shop that was caused the issue. The old offers was worked fine before. The game crashed every time as i opened the trading post window with the CoherentUI.dll* error message.

*as i remember so far.

Crash when Pressing O ingame

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Posted by: Dimos Avergis.1864

Dimos Avergis.1864

1hour later I’m now not crashing anymore, but the Gemstore wont load at all now (infinity loading circle)

Crash when Pressing O ingame

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Posted by: Ester Sauter

Ester Sauter

GW2 QA Lead

Next

I just tried and it didn’t happen, which means it’s not something obvious, that would be too easy. Can you and anyone you talk to please put notes into the crash pop up? All of the information you can give is useful.

I’ll follow up on the crash tomorrow morning. The ‘only sometimes’ crashes are the worst but we take all of them seriously.

Crash when Pressing O ingame

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Posted by: Think.8042

Think.8042

I can easily reproduce this crash here, also sent in crash reports with a “gemstore” comment in the detail window.

Memory at address 00000000`032e0000 could not be written

Crash when Pressing O ingame

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

The TP runs like a website and like a website, is mostly fine, except when it’s not. There are several things outside of ANet’s control that can interfere with its operation. Certain anti-malware programs, windows 10, and your default browser (and/or its plugins) are sometimes an issue (not to mention actual malware).

(Sometimes, it’s stuff which theoretically should be their responsibility, like too many people using the store at once.)

If you aren’t confident in your technical troubleshooting, create a support ticket and work with ANet’s customer service; they are often really helpful with stuff like this.
https://help.guildwars2.com/anonymous_requests/new

If you are interested in troubleshooting, the “Account & Technical Support” forum has some stickies that cover common issues.

John Smith: “you should kill monsters, because killing monsters is awesome.”

Crash when Pressing O ingame

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Posted by: Malediktus.3740

Malediktus.3740

I just tried and it didn’t happen, which means it’s not something obvious, that would be too easy. Can you and anyone you talk to please put notes into the crash pop up? All of the information you can give is useful.

I’ll follow up on the crash tomorrow morning. The ‘only sometimes’ crashes are the worst but we take all of them seriously.

I think it only happens when you have language set to German, crash happens to me every time
Game stops crashing when I set language to english

One of my 30 accounts (Malediktus.9250).

(edited by Malediktus.3740)

Crash when Pressing O ingame

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Posted by: Entenkommando.5208

Entenkommando.5208

It also only happens in the gemstore. When talking to a trading post NPC opening the trading post directly it doesn’t happen. Switching to English does work indeed.

—> Error Logs <—
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Content is referencing a propID that doesn’t exist propId=‘1973325874327486522’
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×0f8c78
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Coherent Error: Could not create shared memory with mode 1 key flags 1 error Das Handle ist ungltig.
Coherent Error: Could not map shared memory with access 1 error Das Handle ist ungltig.

R.I.P Kodasch Allianz [KoA]

All we wanted was a GvG.

Crash when Pressing O ingame

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Posted by: Think.8042

Think.8042

I think it only happens when you have language set to German, crash happens to me every time
Game stops crashing when I set language to english

Confirmed not crashing after setting text language to english from german.

Crash when Pressing O ingame

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Posted by: IBaIRraCuIDa.5896

IBaIRraCuIDa.5896

Same happened to me, i asked in wvw and the whole zerk (50+) had the problem. Tp from vendor works but o doesnt.

Crash when Pressing O ingame

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Posted by: Dimos Avergis.1864

Dimos Avergis.1864

Also using german text. Have send a PM to you (Ester Sauter) with more detailed informantions

Crash when Pressing O ingame

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Posted by: amikara.2354

amikara.2354

Confirmed too, when choosing English text language TP works fine, as soon as I switched to german the gemstore caused a crash (even when interacting with NPC)

[Rest] In Sibbe Gereste on Kodasch

Crash when Pressing O ingame

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Posted by: Malediktus.3740

Malediktus.3740

I hope it gets hotfixed soon. I pressed “O” 4 times accidently so far and had game crash. Now even have dishonour in pvp because of it.

One of my 30 accounts (Malediktus.9250).

Crash when Pressing O ingame

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Posted by: Ester Sauter

Previous

Ester Sauter

GW2 QA Lead

Just reproed this with German text, you guys are awesome and tons of help! That narrowed everything down dramatically.

Did anyone get this crash who has never switched their account to German?

Crash when Pressing O ingame

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Posted by: Malediktus.9250

Malediktus.9250

Looks like you fixed the bug, it is no longer crashing

1st person worldwide to reach 35,000 achievement points.

Crash when Pressing O ingame

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Posted by: Tiscan.8345

Tiscan.8345

Looks like you fixed the bug, it is no longer crashing

Nope, they didn’t.

Just tested it (using the 64-Bit client, german text, english audio) and it crashed on multiple accounts.

Error-Log is pretty similar to what Entenkommando posted:

  • Error Logs <—*
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×080b24’: Failed to resolve AimIK bone indices.
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Map load hang on STATE_MODELS_STREAM detected: MapId: 50, Position: (19035.154297, 6409.295898, -1037.774170), Completion: 0.000000
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Coherent Error: Could not create shared memory with mode 1 key flags 1 error Das Handle ist ungltig.
    Coherent Error: Could not map shared memory with access 1 error Das Handle ist ungltig.

and CoherentUI seems to be involved:

  • Crash <—*
    Exception: c0000005
    Memory at address 00000000`00000000 could not be read
    App: Gw2-64.exe
    Pid: 1828
    Cmdline: -bmp -maploadinfo
    BaseAddr: 00007FF717570000
    ProgramId: 101
    Build: 65462
    Module: CoherentUI64.dll
    When: 2016-08-22T14:31:11Z 2016-08-22T16:31:11+02:00
    Uptime: 0 days 0:04:59
    Flags: 0

(edited by Tiscan.8345)

Crash when Pressing O ingame

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Posted by: Malediktus.9250

Malediktus.9250

Well it stopped crashing for me and I still have my language set to German. So they must have changed something, because earlier today (like 1 hour before I said it stopped crashing) it was still crashing the game.

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Crash when Pressing O ingame

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Posted by: kiimi.2853

kiimi.2853

Well it stopped crashing for me and I still have my language set to German. So they must have changed something, because earlier today (like 1 hour before I said it stopped crashing) it was still crashing the game.

Yes, working here too now.

Im kinda angry though since i didnt get a single chance to buy brahams shield skin because of the bug and its not listed anymore…

Crash when Pressing O ingame

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Posted by: Malediktus.9250

Malediktus.9250

Well it stopped crashing for me and I still have my language set to German. So they must have changed something, because earlier today (like 1 hour before I said it stopped crashing) it was still crashing the game.

Yes, working here too now.

Im kinda angry though since i didnt get a single chance to buy brahams shield skin because of the bug and its not listed anymore…

I would explain the situation to the customer support. It is unlikely that they cannot help you with it

1st person worldwide to reach 35,000 achievement points.