Diag - Nothing working in the game
I strongly recommend starting a support ticket and including the same information.
In-game /bug reports and forum posts don’t guarantee that you get an individualized response; only a ticket can do that.
Good luck and please let us know what you find out.
I strongly recommend starting a support ticket and including the same information.
In-game /bug reports and forum posts don’t guarantee that you get an individualized response; only a ticket can do that.
Good luck and please let us know what you find out.
I was scolded for putting in a ticket. Not kidding, I was told it belongs here and not there.
Believe me, I am doing what I was told to do in email.
I am sick and tried of being scolded by Anet in email for doing what all other companies do , help their customers in email, with screenshots which actually go to those who write the code or fix the code.
I strongly recommend starting a support ticket and including the same information.
In-game /bug reports and forum posts don’t guarantee that you get an individualized response; only a ticket can do that.
Good luck and please let us know what you find out.
I was scolded for putting in a ticket. Not kidding, I was told it belongs here and not there.
Believe me, I am doing what I was told to do in email.
I am sick and tried of being scolded by Anet in email for doing what all other companies do , help their customers in email, with screenshots which actually go to those who write the code or fix the code.
Ask for your ticket to be escalated; it sounds as if the person who first answered didn’t understand the issue (or the data you provided).
My experience has always been that folks do exactly what you want: help their customers, including connecting them with the right expert if needed.
I can’t believe they would scold you for it, I’ve been playing for 4+ years and never had anything but good or great support.
But, since this problem you are having is not affecting every single player then it would appear to not be a problem with the game servers. They might be directing you to the forums to see if any of us can help. In my opinion “ping plotter” is much easier to diagnose, if you can run that and post the results it may help. Also, make sure you are using an open map IP for the tests.