Disconnects During Cutscenes
Cutscenes tend to work the PC differently from the game itself, so it’s not altogether uncommon for games to run fine outside of cutscenes and complain during them. I doubt very much if there’s a specific single issue (or narrow set of issues) that explains what’s going on in your many, many links.
Generally speaking, here are some things worth doing:
- Check your internal temps (or check it doesn’t “feel” hot).
- Shut down PC, disconnect the power, clean out the dust
- Double check internal connections/cables.
And of course, always try tuning your graphics all the way down, to see if that prevents the issue.
I had a friend that kept crashing during cutscenes. His situation is almost certainly different from yours, but here’s how we worked around it to get him chieves and story completions:
- He turned down graphics to minimum settings.
- During certain scenes (after DCs), we had him turn off his monitor.
Ultimately we discovered that his machine was overheating (GPU got hot, CPU got hot, and various cables got loose enough that they weren’t transmitting data). He stopped having trouble when he got a new PC.
While getting help from other players, I recommend you work directly with ANet, via a support ticket:
https://help.guildwars2.com/anonymous_requests/new
They are often able to help.
Good luck and please let us know what you find out.
John Smith: “you should kill monsters, because killing monsters is awesome.”
Cutscenes tend to work the PC differently from the game itself, so it’s not altogether uncommon for games to run fine outside of cutscenes and complain during them. I doubt very much if there’s a specific single issue (or narrow set of issues) that explains what’s going on in your many, many links.
Generally speaking, here are some things worth doing:
- Check your internal temps (or check it doesn’t “feel” hot).
- Shut down PC, disconnect the power, clean out the dust
- Double check internal connections/cables.
And of course, always try tuning your graphics all the way down, to see if that prevents the issue.
I had a friend that kept crashing during cutscenes. His situation is almost certainly different from yours, but here’s how we worked around it to get him chieves and story completions:
- He turned down graphics to minimum settings.
- During certain scenes (after DCs), we had him turn off his monitor.
Ultimately we discovered that his machine was overheating (GPU got hot, CPU got hot, and various cables got loose enough that they weren’t transmitting data). He stopped having trouble when he got a new PC.
While getting help from other players, I recommend you work directly with ANet, via a support ticket:
https://help.guildwars2.com/anonymous_requests/newThey are often able to help.
Good luck and please let us know what you find out.
To clarify – I’m not crashing. I’m disconnecting (and being tossed back to the character select screen). Was your friend crashing or disconnecting?
(My temps ought to be fine – My GPUs run pretty cool and my CPU has this heatsink on it – Coolermaster’s Top of the Line Masterair Maker 8. I’m not overclocking anything either)
(edited by VardaElbereth.1572)
To clarify – I’m not crashing. I’m disconnecting (and being tossed back to the character select screen). Was your friend crashing or disconnecting?
Again, I doubt anyone else’s experience is all that relevant, except in a general way. Double check your assumptions. For example, overheating can hurt your network connection, depending on your rig or even the network card.
And definitely start working with support.
John Smith: “you should kill monsters, because killing monsters is awesome.”
I used to have to minimize Guild Wars 2 during any cutscene to avoid shut-down. I know it’s not the same issue, but it does speak to the fact that cutscenes are different from any other part of the game (save Character Creation or previews, etc.). I didn’t have problems with the game outside those areas.
Have you tried changing the Client Port using the command line argument? It’s worth a try.
Good luck.
(edited by Inculpatus cedo.9234)
To clarify – I’m not crashing. I’m disconnecting (and being tossed back to the character select screen). Was your friend crashing or disconnecting?
Again, I doubt anyone else’s experience is all that relevant, except in a general way. Double check your assumptions. For example, overheating can hurt your network connection, depending on your rig or even the network card.
And definitely start working with support.
I’ve done a support ticket.
Also, I verified. My CPU doesn’t go above 65C during the most intense cut-scenes. And my GPU is similarly cool (65-70C). My ambient temperature is about 60C. So it definitely isn’t overheating causing network hiccups.
I’m a bit dubious that these problems other people are having aren’t related though. Why is it always cutscenes? Why is the rest of the gameplay fine? Why is it so consistently the same problem?
I’m a bit dubious that these problems other people are having aren’t related though. Why is it always cutscenes? Why is the rest of the gameplay fine? Why is it so consistently the same problem?
Cutscenes use different resources than the game (some the same, some not). It’s not uncommon for people to experience an issue in cutscenes but not this game (or another). Just as it’s not uncommon for people to experience an issue versus world bosses or WvW, but not anywhere else.
Besides that, identically-described symptoms don’t always mean identical root cause. Three people can go out to eat and end up with a fever the next day; doesn’t mean each has the flu or if they do, that they caught it from the same source.
I don’t mean you shouldn’t be dubious about it — yours is a decent enough theory. The reason I’m skeptical is that I have a lot of experience with people reporting differnet technical issues that present themselves similarly. Accordingly, I try not to assume that we know the cause until we have enough data.
PS good to hear that you started a support ticket and that you’re machine is running cool.
John Smith: “you should kill monsters, because killing monsters is awesome.”
(edited by Illconceived Was Na.9781)
Using the -clientport option seems to have stopped this problem for others:
Gw2.exe -clientport 80
A VPN should have had the same effect however, assuming GW2 was actually being tunneled through it. If changing the port stops it, there likely is a bug with it.
I’ve had the exact same problem, I had some disconnects going through the OG storyline and replaying the mission again had it work. I know its not loose wires, my specs, or internet. I have tested them all on high. I’m now stuck on living world season 2 episode 3, ive don’t the same mission 4 times and it logs me out to character selection at the same place.