Gemstore ate my makeovers!

Gemstore ate my makeovers!

in Bugs: Game, Forum, Website

Posted by: Uzl.1987

Uzl.1987

Just came to say that i too am a victim of the weird TP activity going on right now.

purchased gems (that part worked) but the moment i spend em on one hair style and one make over, both transactions are listed as completed (aka they appear on my gemstore main screen under recent activity) but got no mail(s) (and yeah my mailbox is empty, cleared everything, tried relogging, nothing)

apparently i’m not the only one so i’m just adding my case for statistics.

thanks!

Gemstore ate my makeovers!

in Bugs: Game, Forum, Website

Posted by: Desalvatore.2580

Desalvatore.2580

The same thing has happened to me, I purchased one hair style makeover, and it never came in the mail, however they are both listed as completed. Then cause I did not care to much about the in game gold, I tried buying a second one thinking it would fix it ( stupid idea) and of course it did not work. Nothing works like the OP said, logging, mailbox, ect.

I think this is new tho, but thanks!

( Hey just got my stuff thanks Anet!)

(edited by Desalvatore.2580)

Gemstore ate my makeovers!

in Bugs: Game, Forum, Website

Posted by: Kiraki.9761

Kiraki.9761

The mailing system is down, not even normal mails are going through and I guess gem items are on same mail system, so will likely need to wait until that is fixed.

Gemstore ate my makeovers!

in Bugs: Game, Forum, Website

Posted by: Anat.1765

Anat.1765

Does it come through mail? I also bought the total makeover kit, it took my gems but I got nothing even after re-logging, which also bugged btw.

Gemstore ate my makeovers!

in Bugs: Game, Forum, Website

Posted by: Lynx Raven Raide.2764

Lynx Raven Raide.2764

yeah, it comes through the mail and gets counted as mail, unlike the NPC mail. I have had the same problem and submitted a report through the website support

Mad Aussie Bastard

Gemstore ate my makeovers!

in Bugs: Game, Forum, Website

Posted by: Hycinthus.6483

Hycinthus.6483

Have you deleted old mail? maybe you’re at maximum.

Gemstore ate my makeovers!

in Bugs: Game, Forum, Website

Posted by: Uzl.1987

Uzl.1987

Have you deleted old mail? maybe you’re at maximum.

as i mentioned that’s one of the first things i checked

luckily it’s a bug so we just have to wait and hope for the best, here’s the quote

If you bought a Makeover kit or Hair kit within the last 2 hours and haven’t received it, please be patient. We are working to resolve issues with the Gem Store.

However, if you bought one of these items back when this was originally posted, and were charged gems but did not receive an item, please file a support ticket at support.guildwars2.com