Gemstore ate my makeovers!
The same thing has happened to me, I purchased one hair style makeover, and it never came in the mail, however they are both listed as completed. Then cause I did not care to much about the in game gold, I tried buying a second one thinking it would fix it ( stupid idea) and of course it did not work. Nothing works like the OP said, logging, mailbox, ect.
I think this is new tho, but thanks!
( Hey just got my stuff thanks Anet!)
(edited by Desalvatore.2580)
The mailing system is down, not even normal mails are going through and I guess gem items are on same mail system, so will likely need to wait until that is fixed.
Does it come through mail? I also bought the total makeover kit, it took my gems but I got nothing even after re-logging, which also bugged btw.
yeah, it comes through the mail and gets counted as mail, unlike the NPC mail. I have had the same problem and submitted a report through the website support
Have you deleted old mail? maybe you’re at maximum.
Have you deleted old mail? maybe you’re at maximum.
as i mentioned that’s one of the first things i checked
luckily it’s a bug so we just have to wait and hope for the best, here’s the quote
If you bought a Makeover kit or Hair kit within the last 2 hours and haven’t received it, please be patient. We are working to resolve issues with the Gem Store.
However, if you bought one of these items back when this was originally posted, and were charged gems but did not receive an item, please file a support ticket at support.guildwars2.com