Items went missing after depositing in bank

Items went missing after depositing in bank

in Bugs: Game, Forum, Website

Posted by: DeScartesIV.1240

DeScartesIV.1240

Q:

I was trying to transfer items between characters using the bank. 3 lv 80 exotics which I transferred 2 at first (which both went missing) and then another to test if the bug persisted – went missing as well. When I logged back to the character depositing the items, the items weren’t there. I also deposited inventory bags and both were fine. I finally tried depositing something cheap (a harvesting sickle ) with another character and no problems as well. Please help, thanks.

Items went missing after depositing in bank

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Posted by: hgkmaxymus.9321

hgkmaxymus.9321

Submit a support ticket. They will help way faster.

1. Click the “SUPPORT” tab at the top-left. This will take you to the Support website homepage (help.guildwars2.com/home).
2. At the top right, click “Submit a request”. This will take you to the form to create a support ticket (help.guildwars2.com/anonymous_requests/new).
Follow the instructions at the top of the form. You will need to choose a category for your ticket and then fill in any required information.

This is MADNESS!!!

Items went missing after depositing in bank

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Posted by: DeScartesIV.1240

DeScartesIV.1240

Thanks, I actually submitted a ticket in-game earlier. Posted here to see if there are people who encountered the same bug. Hope they reply.

Items went missing after depositing in bank

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Creating an in-game Bug Report will garner no response, as indicated on the Bug Report window.

For an individualized response, you will need to create a Support Ticket via the web-form accessed via the ‘Support’ link above/below.

Good luck.

Items went missing after depositing in bank

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Posted by: DeScartesIV.1240

DeScartesIV.1240

I see. Thanks a lot.

Items went missing after depositing in bank

in Bugs: Game, Forum, Website

Posted by: cupcake.2897

cupcake.2897

This just happened to me earlier today. I made a new post before seeing yours. I deposited a full set of soulbound exotic armor, trinkets, and a greatsword. All of it disappeared after I opened the bank again after a few seconds. Since most of the stuff was soulbound, there is no way it could have ended up in another character or account. My bags were not compacted and there’s no way I could have salvaged all of those items in a few seconds.

I already sent a message to support & got the auto-response back.

Did they have to roll back your account or did your items get mailed back to you? I hope they fix it soon, since I want to play with my guild tomorrow.

Items went missing after depositing in bank

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

John Smith: “you should kill monsters, because killing monsters is awesome.”

Items went missing after depositing in bank

in Bugs: Game, Forum, Website

Posted by: cupcake.2897

cupcake.2897

An update: fortunately, the customer support team sent me the armor & trinkets in 3 messages. You have to open the message on the character who will use them, since they will be soul-bound. They’re the original ones from the L80 boost, without any transmutations, which is fine. They did not have to roll back my account.

I’m still missing my original weapon, so I sent a reply.