Q:
Items went missing after depositing in bank
Submit a support ticket. They will help way faster.
1. Click the “SUPPORT” tab at the top-left. This will take you to the Support website homepage (help.guildwars2.com/home).
2. At the top right, click “Submit a request”. This will take you to the form to create a support ticket (help.guildwars2.com/anonymous_requests/new).
Follow the instructions at the top of the form. You will need to choose a category for your ticket and then fill in any required information.
Thanks, I actually submitted a ticket in-game earlier. Posted here to see if there are people who encountered the same bug. Hope they reply.
Creating an in-game Bug Report will garner no response, as indicated on the Bug Report window.
For an individualized response, you will need to create a Support Ticket via the web-form accessed via the ‘Support’ link above/below.
Good luck.
I see. Thanks a lot.
This just happened to me earlier today. I made a new post before seeing yours. I deposited a full set of soulbound exotic armor, trinkets, and a greatsword. All of it disappeared after I opened the bank again after a few seconds. Since most of the stuff was soulbound, there is no way it could have ended up in another character or account. My bags were not compacted and there’s no way I could have salvaged all of those items in a few seconds.
I already sent a message to support & got the auto-response back.
Did they have to roll back your account or did your items get mailed back to you? I hope they fix it soon, since I want to play with my guild tomorrow.
See also:
https://forum-en.gw2archive.eu/forum/support/bugs/Soulbound-Items-missing-from-personal-bank/6354472
An update: fortunately, the customer support team sent me the armor & trinkets in 3 messages. You have to open the message on the character who will use them, since they will be soul-bound. They’re the original ones from the L80 boost, without any transmutations, which is fine. They did not have to roll back my account.
I’m still missing my original weapon, so I sent a reply.