[Merged topics] Achievement bug: no chests, dailies stuck
I got part of my answer to the reimburse request:
Tiket #567819: You are asking for items we cannot provide. An agent will respond to your ticket as soon as possible.
So basically they sweep this bug under the rug and will use the “we don’t have the tools” card to avoid any hassle with reimburse requests. I guess that if there isn’t a reddit thread with 600+ upvotes they don’t feel the need to handle things equitably.
Fair warning… let them get away with this now, and we gonna see far worse situations in nearby future.
PS
I nearly forgot how horrible is their support, had to use all the available “ways” to get a reply after 4 days. The only thing more horrible than their support is their"new" support software.
I’m going through “supposed to use support tickets” means and got a response, twice, in the form of automated messages just letting me know no one has bothered to look at my ticket yet. The last automation was sent on the 28th and supposedly flagged to make someone look at it faster. It’s now May 1st and still hasn’t been looked at. Some flag, huh?
I didn’t even get a chest the first time.
Had five achievements done before the patch, didn’t get a chest at 2/2, didn’t get one after four either. My achievements didn’t reset after patch, but apparently now others did, so that’s two chests I’m out now. One I earned (and didn’t get), one I’m interested in earning if that’s the way things should be.
And I did submit a ticket, and tried to fight over the course of a straight week now through it, forums, and reporting an in-game bug submission trying to get my issue resolved. Not a response on the other thread, and they closed the ticket on me.
100% ditto
Yes, got the same auto-replies (the only human who bother to look at the ticket, was Gaile under “Tickets for review” thread) it’s funny and sad in same time. I’m “waiting” for a reply telling me I wont get anything… it just takes 7 days + ….to get it
I just noticed yesterday that the first two kills in WvW did not count towards the daily (kill 10 invaders). I even stomped the second after noticing the first didn’t register just to make sure, but it didn’t register either. After those two, I got my 10 kills though, but I was wondering if maybe this is somehow related.
I noticed this too; none of the kills I’ve made in WvW counted in the daily when I haven’t received it yet. I got around it by doing some other dailies, then when I did receive the daily chest, the counter for player kills started moving again when I went back to WvW.
Another, more serious bug, is that I haven’t received any reward chests for doing Great Jungle Wurm boss event for close to a week already , now that I’ve managed to fix my connection issues with the game to actually be able to do events now.
Does the in-game bug report system even do anything?
Still no word, not even a “leave us alone.” haha
Well now I too have this bug.
Got a “friendly” copy and pasted message as a response weeks after I had sent in an email about this. They got their money from us, why care about customer satisfaction anymore. Who cares, right?
I have the daily achievement bug now. Hopefully it will go away by tomorrow.
I just noticed yesterday that the first two kills in WvW did not count towards the daily (kill 10 invaders). I even stomped the second after noticing the first didn’t register just to make sure, but it didn’t register either. After those two, I got my 10 kills though, but I was wondering if maybe this is somehow related.
I noticed this too; none of the kills I’ve made in WvW counted in the daily when I haven’t received it yet. I got around it by doing some other dailies, then when I did receive the daily chest, the counter for player kills started moving again when I went back to WvW.
Another, more serious bug, is that I haven’t received any reward chests for doing Great Jungle Wurm boss event for close to a week already , now that I’ve managed to fix my connection issues with the game to actually be able to do events now.
Does the in-game bug report system even do anything?
Bumping this thread as a request for updates on this issue. What’s worse is that recently attendance numbers of players wanting to attempt a successful Triple Threat event completion are dropping because of all the bugs.