Missing mini Rytlock from digital deluxe ed.
For something that requires individual action and/or response from anet, you need to file a support ticket through the website. (or use /bug in-game, and click the button there to open it automatically for you.)
CS are great, and should be able to sort you out.
Yeah, sorry I should have been more clear. I was curious if there was a function I was overlooking that I could do myself before bugging the CS folks. I remember Guild Wars 1 had a /gift or similar command where it would send you any bonus items yet unclaimed.
But if there is nothing similar I will drop a note to CS next time I am in game. Thanks!
Have you checked your Collections tab at the bank? Minis used to be deposited there, and any minis that you haven’t manually removed and added to your account will still be there. The minis are all the way at the bottom of that tab.