My story - can't continue personal story

My story - can't continue personal story

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Posted by: Loathe.7046

Loathe.7046

So, i’ve decided i wanted to finish my personal story, but.. i can’t seem to activate it.

I’m stuck at “Forming the Pact”
There is no “Continue This Story” button, and the green pointer, points to a Living World, Season 2 episode, which i can’t quit, even though there is a big “Quit This Episode” button.. how do i get this thing on the right track again?

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Posted by: milanius.9261

milanius.9261

I have same bug. My personal story is stopped at “Forging the Pact” and won’t continue. I have finished Living world story 2 , and still my personal story won’t continue.

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Posted by: RCGanser.7546

RCGanser.7546

I have the same issue. I can not tell how far I have progressed in my personal story.

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Posted by: thrag.9740

thrag.9740

Same issue for a few months. Submitted an in game bug report a few months ago, which clearly never fixed it.

I then submitted an online request (https://help.guildwars2.com/anonymous_requests/new). They replied and told me the only thing to do is to use the in game bug report.

So basically, they have no intention of fixing this. And you should probably just make a new character if you want to experience the personal story completely.

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Posted by: Belech.5193

Belech.5193

I have that problem ever since the LS season 2 came out.

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Posted by: Daala.4258

Daala.4258

My story journal got stuck at Forming the Pact. I am able to progress futher but without any information in the journal…

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Posted by: Cybil Song.2359

Cybil Song.2359

I had the same happening on a mesmer toon that was at that point when they did the story updates and it got stuck tto, so far no answer from ANet. However a new character went through his story with no problem.
Therefore it is the characters that had a story in progress that were screwed by the updates and were never fixed on subsequent fixes.
Another cases of ANet not fixing their update messes.

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Posted by: Tman.6349

Tman.6349

Has anyone tried joining another player with this chapter open and ‘advance with them’ in order to get credit/progess? This has worked in the past with other similar bugs.
Sorry for thread Necro but a guildie was just having the same problem tonight and came to me as the ’all knowing guild leader, and, for once, I was completely stumped and felt useless/embarrassed/frustrated. :/

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Posted by: Starlynne.8137

Starlynne.8137

I have this problem on 2 characters. They have completed LS2 and now they can not complete their personal story. They are stuck on Step 7 – Forming the pact chapter.
I’ve sent in bug reports and online requests. There is no “Continue This Story” button.

Come on Anet. Fix this please.

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Posted by: BobbyStein

BobbyStein

Guild Wars 2 Narrative Lead

Next

Your issue may be related to a Story Journal bug that was reported earlier.

https://forum-en.gw2archive.eu/forum/support/bugs/Personal-Story-Skipped-every-mission-in-Orr/first

The good news is that we’re deploying a fix with the Heart of Thorns release (10/23) that should correct the problem, assuming it’s the same underlying issue.

Please report back if this is still an issue after the 10/23 update. I may ask for some additional info. Thanks!

In the meantime, check your Content Guide settings to make sure they’re allowing display of Personal Story steps:

F11 > Content Guide > Default

Thanks much.

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Posted by: XTheXBeastXXslayerX.1746

XTheXBeastXXslayerX.1746

All they need to do is allow players to restart there story simple and a lot of glitches will be fix is that so hard omg

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

Still the same problems even after HoT release! I still can NOT continue my personal story after “Forming the Pact”. And whatever bugs I report ingame there has never been any answer of the support team…..

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

Still the same problem….still no answer and support is inactive……

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

FYI…

Using the in-game Bug Report function will garner no response as stated on the Bug Report window.

For an individualized response, you can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.

Good luck.

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Posted by: daft inquisitor.1605

daft inquisitor.1605

Whoever bumped this thread up, thank you. It’s definitely still an issue, as reported recently here:

https://forum-en.gw2archive.eu/forum/support/bugs/Personal-Story-Victory-or-Death-2/first#post5886684

Here’s hoping for another dev response, because I really want my Engie to be able to finish the darn storyline. :-/

Baelyyrn [Zero Brigade]
Mechanist Gregory [BEER]
Arondight Unfading [ZB]

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

bump…..

still the same problem…still no answer and of course…still not patched!

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Posted by: shadow.6174

shadow.6174

Funny…did exactly what you said, but……….. I guess the Support gets paid for doing nothing…

Well, actually support can’t do much regarding bugs other than guide you to how workaround it or inform you if they acknowledged it or what not, they aren’t the ones who fix stuff. Support is meant to help you with using the game/system and a with few known issues.

The best way for reporting bugs is through the in-game report, as the Support itself tells as showed early in this thread. Through that tool the game sends the most details possible about an issue that helps them to investigate what’s going on. However, as said before you won’t get a response for bugs sent there.

Other way to report is through forums like this thread, where you can even know if it’s a known bug, widespread one or even an isolated case. However, it can take a while until it gets an official reply or it can even get none, but it doesn’t always mean that they aren’t aware about an issue.

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

But this problem has been reported more than 4 months ago and nothing happened in the whole time…

I realy think they just don’t care at all…

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Posted by: sunshinefuu.6914

sunshinefuu.6914

I reported a story bug where I couldn’t advance with Victory or Death at least 2 months ago, not even a single reply. After talking with someone on an Orr map chat who had the same issue, I quit playing for a few weeks until the Wintersday update came out, which seemed to fix it- only to find a glitch in a jumping puzzle that’s been going on since the game came out- and guess what? No response.

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

Yeah…the same….it’s 5 months now and this shi#t won’t get patched……

They just don’t care.

-.-

(edited by Kirigaya Kazuto.8547)

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

Push…

Still no patch, nothing! -.-

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Posted by: Reincarnatie.7254

Reincarnatie.7254

Same problem, aaaand it has been months.

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Posted by: MatthewMedina

Previous

MatthewMedina

Content Designer

Next

Hey everyone -

We do in fact care very much about your personal story experience, and we have made concerted attempts to fix these issues in the past, but unfortunately it would appear that there’s not a “one size fits all” solution. Compounding this problem is that there’s not an easy way for us to replicate the issues in order to diagnose all of the problems players have reported on the forums.

However, despite my saying that, blockers like these are an inexcusable error on our part, and we are looking at ways to solve these problems for everyone. Please accept my deepest apologies for the blocking issues, and we appreciate your continuing patience as we work to resolve the blockages as soon as possible.

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Posted by: Melanion.4892

Melanion.4892

Is there no way for you to skip individual accounts/characters through these steps and give them their rewards? I have a friend who’s stuck on the last story chapter of HoT and the game crashes her every time she’s about to finish. She’s done it about 10 times alone and a few times with guildies. It’s not that she can’t finish, it’s that the game constantly crashes her when she does.

All support has told her to do is submit tickets and she’s over here contemplating quitting pve/the game altogether because it won’t let her get the pants she wants (the reward from the story) and support won’t offer any actual support.

I understand that you guys are working to fix this, but as has been said already: it’s been a few months/longer. If the fix can’t happen soon, you need to start thinking of intermediate fixes. Temporary solutions that will keep players around and happy while you sort through your code.

Claude – Pink Fairy Mesmer

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Posted by: MatthewMedina

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MatthewMedina

Content Designer

Next

Unfortunately, even the most well-intentioned temporary fixes can introduce more issues than they solve, as they typically result in even more convoluted workarounds in content that can have compounding “knock on” effects we might not discover until they go live (which is a big part of why players are now stuck in Chpater 7 of the personal story).

Consistent crashes like the one you’re reporting here on behalf of your friend sound like some sort of hardware issue and are more than likely unrelated to content. I can’t be certain of that fact, but this is the first I’m seeing or hearing of such consistent crashes in that instance – we’ve definitely not experienced it internally (and I’ve run it through with two of my Live characters). Most of the issues surrounding that instance have been related to the phases not always getting set/reset properly, gadget states on things like the floor pieces and updrafts not always reporting correctly, etc. We’ve tried to address almost all the issues we can, but the crashes are definitely not a common occurrence, or we would have seen some bugs come to us on it. If this is still an issue, let me know with more specific details about WHEN these crashes occur.

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Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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Also, Melanion, if you/your friend could post her ticket number(s), we’ll look into the Support end of things and make sure Matthew gets any files that she’s already sent.

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

Finally some reaction! At least now we know that someone is aware of the problem. But still….it’s bloody 7 months now and our patience is used up! 4 characters of mine are stuck at this part and I can’t start any story because of this! Not the personal story, not living story 2 and not HoT!

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Posted by: MatthewMedina

Previous

MatthewMedina

Content Designer

Next

Update – I just wanted to return to this thread and say that we’re still looking into this issue. I’m trying to get some actual data from the Customer Support team to try and get some additional information about what state the game thinks players stuck in this state are in. I have narrowed it down enough that I feel like I could implement a fix that should be safe enough to deploy, but I would really love to have some metrics to back up my assumptions. I’m hoping that I can have something ready to check in soon. :-)

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Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

Please post here with the name of the character that’s having this problem if you’ve seen it!

Edited to remove gratuitous kittening.

(edited by GM Awesomeness.8619)

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

As an example my character “Cínderfall” has the problem.

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Posted by: Zarenda Mal.1364

Zarenda Mal.1364

Yesterday I had to run Buried Insights 4 almost full times before it worked, and that is a really long one with a lot of content that can’t be skipped. I will try and outline what went wrong and what I think finally went right. If I am right, you should be able to reproduce it fairly easily.

This is my 4th character to go through this story step and I had a couple of achievements left, so I decided to do them at the same time. After killing the final set of chak outside of the lab stage, I went to kill all of the defensive items. In the process I stumbled over the defective golem and got its page, plus the one underwater. At that point I didn’t know the specifics for that achievement. During that time, Taimi had continued on through the passageway on her own. When I had gotten the achievement Cleaning House, I quickly caught up to her and helped kill the final ballistic cannon and the golem. She was stuck at that point, just before the lab waiting for my character to say something, but wouldn’t move. I realized it was bugged fairly quickly, so I cut my losses and relogged the character to try again.

The next time through went a bit quicker, since I didn’t have to kill all the defensive items. When we got to the control room, I grabbed the last page I needed for the New Horizons achievement still having the first two in inventory. I then ran through the rest of the story, right up to the final piece of dialogue. However, when I got to the final room, I turned on the exit portal for the New Horizons achievement before all of the final dialogue was spoken. Just when I should have gotten the quest reward, I got a message that I had been disconnected from the server. To say the least, I was not happy.

So, I started again. This time I already had all 3 pieces of paper for New Horizons in my inventory, so I just played straight through to the end. Again I turned on the console for the New Horizons exit before the final bit finished. Again just before the quest reward at the exact same place, I was disconnected from the server. I was beginning to get pretty fed up.

I tried again. Before I started I removed all three pages from my inventory. During the story, when Taimi heads up for the turret near the lab corridor but before the defensive systems turn on, I quickly picked up the page from the defective golem and the one underwater. I then caught up with her and continued into the lab where I grabbed the last one. I then played through to the end, but this time, I waited until I got the quest reward before I went to the exit console. I then put in the code, and went through the portal getting the New Horizons achievement.

My suspicion is (although I changed two conditions here – getting the pages all fresh in the same episode and at what point I entered the code in the console) if the code has been entered into the console prior to the quest reward, something in the code fails causing the disconnect. Whether this is client or server side I couldn’t say.

One other point, at no time did I ever see a little gold medallion for the New Horizons achievement. I have no idea if it is supposed to have one or not.

So a fairly long and intensive debugging session for your code yesterday evening, but I suspect I have narrowed in on the culprit. Assuming you can skip through the content much faster than I could in your test rig, you should be able to reproduce this one fairly easily.

(edited by Zarenda Mal.1364)

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Posted by: Reincarnatie.7254

Reincarnatie.7254

My bluesmurfwinterbornsylvariwarrior Miaera still has this glitch and it has been ages and nothing has been done even though I’ve sent at least five separate bug reports with screenshots attached.

STILL STUCK AT “7. Forging the Pact”.

I posted in the https://forum-en.gw2archive.eu/forum/support/bugs/Personal-Story-Skipped-every-mission-in-Orr/first topic three months ago…

Soothsayer Jacinda also did nothing: she neither soothed nor said much that helped—she was also bugged and sent spam mail to everyone and got assassinated before long…

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Posted by: Kirigaya Kazuto.8547

Kirigaya Kazuto.8547

Yeah. My sylvari Cínderfall, still stuck at “Forging the Pact” since…… ~8months!

We can report this bug forever and there will NEVER be a patch for this…they just ignore it!
Talking about good support and stuff……

Btw. my “push” posts all got deleted in this forum…so there must be someone who “sees” the posts, even if they obviously don’t read them -.-